Sytner Group - Porsche Centre Leicester Avis 

I really valued the care and professionalism Porsche Leicester showed in resolving a very serious issue I had with my used Cayenne diesel after months of agonising EML problems.

Exceptional service at Porsche Leicester! I had an issue with my car and firstly rang my local dealer Nottingham who were not helpful at all. The service at Leicester was amazing. I would like to call out Angharad who booked me in - she was pleasant and took ownership of the booking and reassured me with the process as this was a recovery. Secondly, I would also like to call out Laurie who was a star. He kept me informed and got the car ready ahead of schedule. They are both a credit to Sytner group. Thanks team!

I had an appointment arrange a warranty (yeah i know why i am bothering to that anyway as next to nothing is ever covered) this wasn't confirm via text - so rang up to check was told i would get a call the day before the visit to confirm everything - was hurried off the phone - i was only going to ask the time and day so i could write it down (that would have been too easy) anyway needless to say i didnt get a call - got a snotty call a few days later saying i missed the appointment - lady apologised and said that not the process - anyway rebooked and sorted it -

It reminded me of my earlier dealings with Porsche Leicester. The first car I bought from them was sold with the promise of a 12‑month MOT. They forgot to carry it out before handover, and I later discovered — thanks to a friend — that the car had been out of MOT for four months. On the next car, they managed to enter the word address in the name field of the logbook. Cue endless fun with the DVLA explaining that my name is not “Mr Address 72…”

Alex was fantastic again, a very happy repeat customer.

The service team were very professional, courteous and friendly

All the team treated me very well & kept me fully informed at all times & a special mention for Laurie who was second to none & should be thanked for such outstanding service

Great service at Porsche Leicester, my car went in for a few recalls and i was looked after by Jaz.

A great team and very welcoming. A nice experience.

Perfect, no hassle, car collected, service carried out and returned at the end of the day, even got a box of biscuits, many thanks.

Travelled from Scotland to pick up dream car
Long journey but the way we were greeted and the presentation of the car was amazing , it really made the experience .
Thanks to Kate , Josh Moore , James Cushing and Jas Singh for bringing it all together ,
I would definitely recommend Porsche Leicester and will return

Fantastic service all round when buying my macan GTS collected today. Emerald handled the sale very well over phone and email and handover was a great experience with all the info you could need and friendly service

Cannot thank Laurie enough, super helpful. Thank you to Leicester - they are great. Having previously had constant issues with Colchester, I cannot thank Leicester enough for all their help :)

Would like to thank Laurie from service for exceptional response and attentiveness I must admit previous visits to Porsche Leicester have not been the best but Laurie and Jasmine have both changed my opinion of the site along with the lovely Reception colleagues. It seems as though they’ve now got a really good team in place and it shows.

Absolutely fantastic service every time. I have to mention Rebecca Harris who is my go to at Porsche Leicester, she’s professional, knowledgeable and incredibly helpful. She goes out of her way to help me and is the reason I wouldn’t go anywhere else while ever I own a Porsche!

We were invited to a EV test event they were running and we are considering an electric vehicle anyway, so called in and booked an appointment for Saturday the 8th March at 11am, recieved email confirmation and even a phone call on Saturday morning to confirm our attendance. Arrived at the branch for 1050am and was booked in at reception and given a coffee whilst we waited. At 1110 am I enquired as to when we were going to be seen, Josh came out to see us and filled in the insurance details for the test drive. We then sat there watching many people arrive at the showroom and be dealt with. At 1130am we gave up and told reception we were leaving. After just driving away from the branch Jaz called me somewhat surprised that we had left? I asked if he thought it was right that we had been at the branch as arranged and not been dealt with for 40 mins, he was very dismissive and just kept trying to justify it saying he was busy? I sent and email to the branch expressing my disappointment. Then this morning, Monday the 10th March I received a call from one of the sales managers, Josh, who again in my opinion did not see any problem with our experience and again, just tried to justify our experience, even though we had a confirmed appointment but no one to see us at the time arranged? Would definitely avoid this branch if you like customer service you would expect from a premium brand dealer. Will spend our hard earned money elsewhere.

Through perseverance of the Staff at Porsche Leicester I was able to buy the car I wanted. Buying a car is often a marriage of aspirations and I was completely happy in all respects by the way I was dealt with. The transaction was simple and effective, a process that can often be fraught and complicated. This was not. My handover was wonderful. I took my grandson and he was made a fuss of and loved it too. Hannah,Robin and James were all really helpful and never overbearing. Reception staff were delightful. When you drive away you want to feel happy. More importantly I’m still happy so thank you to everyone at Porsche Leicester. You did a great job.

I purchased a Porsche Panamera a few weeks ago. A small fault occurred where the driver side LED indicator cluster clearly has water ingress resulting in the brake, indicator and running light now not working.
I called Porsche Leics who said the earliest they could look at this was 14th Nov (2 weeks away) as the dealership were busy and advised me to call Porsche breakdown. The recovery team came and inspected but would not arrange to take the car to the dealership themselves which I found surprising for a + £100k car a few weeks old which my insurance company said I shouldn't drive. A decent non-Porsche car was arranged as a replacement to keep me on the road.
Understandably the car needed an assessment then an agreement by Porsche to enable a replacement to be provided under warranty however with the dealership service workload that was going to take a couple of days to even assess the problem.
I called and asked for the Dealer Principle - Steve Dickinson who immediately looked into the matter and responded by getting the tech's to inspect and arrange a replacement light fitting. Unfortunately that will take a few days from Germany but isn't a problem that can be attributed to the dealership. Steve appreciate your input thanks -

After taking delivery of our dream Porsche. We feel the need to express our gratitude to Eoin & James for the fabulous experience we received. The presentation of the car and the memorable experience will not be forgotten for a very long time. Do not think twice about purchasing from Porsche Leicester you will not be disappointed. Thank you for everything. Deb & Paul

Seamless again from the first point of contact with Porchia, Sophia and Amy on reception to handover from Jas

Once again Porsche Centre Leicester provided superb service. A warm welcome and great hospitality from the ladies on reception followed up an equally genuine welcome from Jas with whom we dealt with previously.

The car we enquired about was stunning but another caught my eye. While Jas got the keys Josh took the time to look after us and explain some of the differences in the two vehicles, all much appreciated. The test drive route is well planned giving a chance to try the cars in different driving environments.

Communication from striking the deal to handover was slick with any documentation emailed and dealt with promptly.

Handover day - wow. The team certainly know how to make this a special and memorable event.

For the second time now a great car buying experience from a fabulous team