The experience I had with Porsche Silverstone was excellent from start to finish. I was buying my first Porsche and Alexandra in sales was excellent. She not only built rapport but she really understo... Voir plus
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5 year service. Car with dealer for 2 days. Not all updates loaded. Car identified more updates as I left dealership. Emergency support fault reported, not present before service. I am sure will b... Voir plus
L'entreprise a répondu
Julie is professional, friendly and efficient. Kept me informed from start to finish. Great to have someone you know by name to deal with in the future.
Really pleased with the service we received from Oliver Martin at Porsche Centre Silverstone. Oliver was friendly, helpful and professional throughout and did everything he could to get our new car re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Old Tiffield Rd, NN12 6PF, Towcester, Royaume-Uni
- 01327 438047
4,4
Excellent
127 avis
Demande des avis aux clients
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Professional and efficient service
Julie is professional, friendly and efficient.
Kept me informed from start to finish.
Great to have someone you know by name to deal with in the future.
23 octobre 2026
Avis spontané
From a casual enquiry to a sale within 3 weeks!
The experience I had with Porsche Silverstone was excellent from start to finish. I was buying my first Porsche and Alexandra in sales was excellent. She not only built rapport but she really understood what I was after and why. She wasn’t pushy at all but went out of her way to ensure the car I was interested in was ready for a test drive, at a time convenient to me and also ensured she answered every detailed questions I had. No surprise I made the decision to proceed and even then the financial team at Porsche Silverstone ensured I understood my options. I picked up my new car yesterday and couldn’t have been happier. They really made the handover personal to me and my experience left me smiling. Thank you to the team at Porsche Silverstone and a special thanks to Alex. No doubt I will see you again when I’m ready for my next Porsche!
20 octobre 2026
Avis spontané
Very welcoming environment and friendly…
Very welcoming environment and friendly staff
19 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Managed to sort a problem in one visit…
Managed to sort a problem in one visit for a service that I expected to need another booking.
14 octobre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Dear Paul, Thank you very much for your kind words. We’re delighted to hear that we could resolve the issue in just one visit. It’s always our aim to provide an efficient service to make your experience as smooth as possible. We look forward to welcoming you back to Porsche Centre Silverstone in the future. Best regards, The Porsche Centre Silverstone Team
Excellent work by the bodyshop with…
Excellent work by the bodyshop with great customer care from Peter and Dan. Thank you 😊.
14 octobre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Hi Caroline, Thank you so much for your support with a 5 star review, it means a lot to all of us. We are pleased that Peter and Dan looked after you. Steve Dickinson Managing Director.
5 year service.
5 year service.
Car with dealer for 2 days. Not all updates loaded.
Car identified more updates as I left dealership.
Emergency support fault reported, not present before service.
I am sure will be better as we get to know one another.
7 octobre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Hi Mike, Thank you for your review. I am sorry that the updates that were due on your vehicle wouldn't go through at the time hence the vehicle showing it needed more updates, it something that none of us would have wanted. We have already reached out via telephone today to get booked back in to ensure this is rectified for you. Steve Dickinson Managing Director.
Poor Communication & Wrong Information for Customer
I was advised by the Porsche garage that I had a call back on my car due to a heating problem. However, this was not the case as they had the wrong car details, wrong car number plate, wrong car vin number and wrong customer. This has happened on 3 occasions now, so I am hoping that Porsche get it right in the future with my correct name, contact details and car details for my Porsche Taycan.
30 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Hi Patrick, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the repeated errors you have experienced. We completely understand your frustration, particularly as this has occurred on three occasions and has involved incorrect vehicle and customer details. We would very much like the opportunity to look into this personally, establish what has gone wrong, and ensure that your details and your Porsche Taycan are correctly recorded going forward. Could I ask that you contact kevin.frost@porschesilverstone.co.uk so that we can investigate this for you and make sure we get this resolved. Steve Dickinson Managing Director.
A knowledge driven experience
Everyone is welcoming, the dealership is a nice environment and Jordan knows so much about the cars - you can tell he's passionate but he's not pushy, its a knowledge driven sale.
29 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Hi Jen, Thank you so much for your kind words and for taking the time to write a review, it is much appreciated. We are delighted you enjoyed your experience with us and we look forward to welcoming you back soon. Steve Dickinson Managing Director.
Poor customer service...again
Once again they've excelled in customer service...popped in on 19/09/26 to book mot and discuss 4 year service...most expensive out of reading opc and Wycombe lady said she would come back to me on Monday...nothing followed up with an email Thursday to see if any update...nothing...followed up again last Saturday...still nothing...will be cancelling mot as booked everything with reading opc. Shame its an extra 45mins but atleast they answer emails...never again will I try porsche silverstone thought I'd try again after the owner came back after last review 9 months ago...but no better at all
19 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Dear Keith, We are truly sorry to hear about your disappointing experience at Porsche Centre Silverstone. It is regrettable that we did not meet your expectations regarding communication and follow-up. Your feedback is important, and we sincerely apologise for any inconvenience caused. We appreciate you taking the time to share your thoughts and hope that any future interactions you have with us or elsewhere are more positive. Kind regards, Porsche Centre Silverstone
Excellent
The experience from my initial meeting through to hand over of the vehicle was extremely organised with excellent communications from Oliver Martin throughout
26 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Hi Nicholas, Thank you so much for taking the time to write us a review, it is much appreciated. I am delighted you enjoyed your experience with us and I do hope you are enjoying your new car. We look forward to seeing you again. Steve Dickinson Managing Director
Amazing service throughout
Amazing service throughout. Clear communications, updated through every stage. Julie and Lewis were both extremely professional, providing details and concise information back to me when requested.
22 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Hi Kerry, Thank you so much for taking the time to write a lovely review, it is really appreciated by us all. I am delighted you were pleased with the level of service we provided and we look forward to seeing you again. Steve Dickinson Managing Director.
Exceeded Expectations
22 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Thank you for taking the time to give us a 5 star review and I am delighted we exceeded your expectations. We look forward to welcoming you back again. Steve Dickinson Managing Director.
My best ever experience buying a car.
My best ever experience buying a car.
Knowledgable, no pressure, helpful and professional. Sophina was amazing
5 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Hi Charlotte, Thank you so much for the 5 star review and I am delighted you enjoyed your experience with us. We do hope you are loving your new car and we look forward to seeing you again. Steve Dickinson Managing Director.
A very smooth and professional…
A very smooth and professional experience throughout. Peter Edward’s in the body shop was especially helpful.
29 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Hi Paul, Many thanks for the 5 star review, it is really appreciated by Peter and the team. Steve Dickinson Managing Director.
Excellent expert attentive good natured…
Excellent expert attentive good natured efficient approach from start to finish of the buying process.
29 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Hi Andrea, Many thanks for the 5 star review and I am delighted you enjoyed your experience with us. We do hope you are enjoying your new car and we look forward to seeing you again. Steve Dickinson Managing Director.
Good Outcome
I had a few issues at check in, however the team at Silverstone resolved the situation satisfactorily.
17 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Hi Chris, Thank you so much for the 5 star review, especially when you had a few issues checking in, I am delighted we were able to resolve it for you. We look forward to seeing you again. Steve Dickinson Managing Director.
Great customer service as always.
26 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Hi Mark, Thank you for your support with the 5 star review and I am delighted you enjoyed your experience with us. We look forward to seeing you again soon. Steve Dickinson Managing Director.
Great service always welcomed…plus…
Great service always welcomed…plus nothing too much trouble great dealership… keep up great work thank you
23 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Hi Anthony, Thank you for your support with the review and also your kind words, it is appreciated by all the team. We look forward to seeing you again soon. Steve Dickinson Managing Director
Excellent service
Personal, efficient, friendly and prompt service, yet again!
21 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Silverstone
Hi Alison, Many thanks for the 5 star review, it is really appreciated. I am pleased you enjoyed your experience with us and we look forward to seeing you again. Steve Dickinson Managing Director
Réponse de Sytner Group - Porsche Centre Silverstone
Thank you very much for your kind words. We’re delighted to hear that our team was punctual, clear with plans, and helpful throughout your experience. Providing excellent service and ensuring our customers feel supported is always our priority. It’s wonderful to know that this was reflected during your time with us at Porsche Centre Silverstone. Your feedback is truly appreciated, and we look forward to welcoming you back in the future. Thank you once again for sharing your positive experience.
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