Sytner Group - Porsche Centre Silverstone Avis 

professional, great communication, thourough and prompt

Disappointing overall really. Had fault with car under warranty. Took 5 weeks before they were able to accept the car. Was asked to bring the car in for 08:00 which I did but it didn't even get to the workshop till 15:30 hrs. Then received a call to say kit wouldn't be looked at until the following day. It was then looked at and decided I needed new parts to come from Germany, they were to take a week.
Car booked in for 2 weeks later again as to wait for a courtesy car would mean a 10 week delay. Delivered as requested at 08:00. Warranty work completed for collection at 16:00. Arrived at dealership car hadn't been cleaned inside or out was told short staff but I could get it cleaned elsewhere but would need to bring the invoice into the dealership and I would be repaid. This was a reasonable touch but frustrating really as each journey I have needed to take 2 cars on a 50 mile round trip. Its taken 3 full days to sort a problem that was basically changing the boot mechanism.
Staff were all very pleasant and courteous. However, I have had far better service elsewhere on similar "prestige brands".

I booked the car online from an email, I then was asked to book it on line by text. Later I received a phone call about booking the car in and when I dropped the car off I still had to see somebody to sign something. I don't see how all this booking in helps the customer, it just takes up the customers time.

I had a call to say the car would not be returned on the agreed day which was ok with me, I was told it would be ready the following day. On the following day I made a call to see if the car would be ready, the service receptionist was with another customer, I was promised a call back that never happened. I am now without my car for the weekend.

Always awesome. Friendly, professional service. Everyone knows exactly what they are doing and what is going on. That might sound simple but the details matter.

Pick up and drop off service is fantastic. Kept informed of progress and timings of collection and drop off were spot on.

Thanks mark lewis for an amazing experience purchasing our new Porsche.

Everyone at Porsche were very supportive and kind. Made the day so much easier

James

And....... just to respond to the Managing Director response below, one week after this I still haven't been contacted. I am getting more insight as to where their problems begin!!

My own Experience of Porsche Silverstone is extremely dire. Let me headline this by indicating that due to my previous experiences Porsche Silverstone bought me off with a complementary service in order that I wouldn’t complete the Porsche UK survey – something I now regret. Nevertheless, I think this is an interesting insight to their ethics.

Initially Porsche had my car, a 2004 911, because the date on the car is incorrect (indicates 2005, a minor but irritating issue) and I had support from Porsche UK to get the dealership to look at it - I indicated at the commencement that it was my understanding this couldn’t be corrected, but poor Silverstone spent Porsche UK‘s money to actually discover the same. When I went to collect the car, which they informed me I could, the car was still in bits and was returned unwashed despite committing to this – some 2 hours after I arrived. It is perhaps of embarrassment to Porsche, who pride themselves on technical competence and having more than 50% of these cars still on the road, that they allow tens of thousands of their vehicles to advertise this failing on a daily basis – my own analysis of this fault is that a data field in the car software has been insufficiently sized by one bit!! But, hey ho, move on!

So more recently I sought to take advantage of the complementary service and arranged for the Porsche to go to Silverstone – of course, I am now a customer that they are trying to rescue a reputation on – FAIL!! What transpired was shambolic - the service was completed (supposedly) but I asked that they also validate the heating system on the car which wasn’t functioning correctly. The next I know is that they’re calling me to ask if there is a tracker on the car, fortunately not because it had been stolen, but because the alarm on the car was going off, and they believed the tracker may be triggering it. After several days (!!!!), they then identified that a fuse had blown - how they managed to blow this is quite beyond me and why it took so long to identify it is also a mystery. In the meantime, they indicated it was going to cost me a few hundred pounds to put coolant into the heating system, which I agreed to – after 5 requests to understand whether the coolant had corrected the issue (whilst the car was immobile due to the alarm problem), there still wasn’t a straightforward response! An MOT booked elsewhere had to be cancelled due to the delays with them, so they then agreed to do the MOT gratis due to my inconvenience. Unfortunately, the car failed on a handbrake issue, for which they requested the best part of £500 to analyse the problem – yep, not fix it, just analyse it! Given I wasn’t prepared to continue to support the incompetence, and refused to pay this money, the car was then returned to me in an unroadworthy state – well, sufficient for them to drive it to my home, despite the lack of an active MOT! The paperwork that they committed to provide supporting the work that they had done has never transpired, a side benefit of that being that an invoice didn’t appear either – surely no-one would pay for this calamity anyway? – on that we can agree.
The same day as the car was returned, I took it to an independent garage, who corrected the handbrake issue and issued an MOT that same afternoon for £180, including MOT. So much for Porsche superiority.

My summary is that Porsche Silverstone seems to want it all their own way, they want customers that will write open checks and demonstrate little in the way of capability, expertise or customer service in the way that they do things. It is with great pleasure that I shall not return to them either to get a car serviced, repaired or to purchase a different Porsche (which was on my list).

After waiting three months for an appointment to rectify an issue with a leaking Macan sunroof ( known factual issue ) once again the very evening before the appointment ( even after I had to pass the ridiculous txt check in system they have introduced which basically tries to sell you batteries wipers paint jobs etc ) they called me at 4:30pm to tell me in pigeon English they haven’t got a courtesy car available Porsche service levels are so shocking I have bought 7 Porsches over the years NEVER AGAIN will I deal with these idiots … I have two friends one just bought a 911 Turbo from Leicester Porsche he is fuming at the lack of service and after care sales terrible terrible out of touch management

Shortly after arriving to drop off my car for a software update I was told that my appointment and provision of a courtesy car had been cancelled by Sytner without my knowledge.
What could have ended up being a PR disaster for Porsche Silverstone turned into the complete opposite following the involvement of Jack Giles.
Jack was nothing short of outstanding in all aspects of the way he looked after me and my car.
By the way jack had nothing to do with the cancellation of my appointment. From what I could glean it was a mix up between your central service bookings team and the dealership.
Jack is a credit to Porsche GB.

Very helpful and knowledgable staff. Pleased with all work done.

Professionalism of the staff at Silverstone Porsche

Boxster 981 which I’ve owned from new and was supplied by OPC SIlverstone had 12 year service completed, albeit it has only done 34k miles. Service completed as quoted plus some additional work replacing front brake pads. Car is still under Porsche warranty so must have OEM parts and membership of Porsche Members Club which gives 10% discount on full service costs paid for itself in spades. The car was in for 3 days but the loan of a new Cayenne meant this was not an issue. I was kept fully informed of the work carried out and received updates. I know Independent specialist may be cheaper but IMO they can’t offer the same level of service, such as a courtesy car and full valet that an OPC does.

Justin was very accommodating and looked after us very well.

I bought a car part exchange. Unfortunately, the entire experience was not what I hoped for. I was told that the car would be in perfect condition. However, after the close inspection I found out this wasn't the case. The car had numerous chips. I was told not to worry as I had an insurance (which I paid for!) that would cover this. How convenient to do this at the expense of my time and my own money! They also sent a chap to show me how I can use app for various info / controls, which later I found out was not part of the deal. Again, it took me some time to figure this out and their rep had no idea that I wasn't buying a new car. Talking about communication within team non existing. I also was never given a second car key. Was promised to be sent by post , however, after almost two weeks no sign of the 2nd car key. And finally, Synther owed me money, which they were in no rush to refund. I had to chase them to pay me back and I'm still waiting for this to happen. Luckily, I'm still within my cooling off period and should they not pay me on time I will cancel the deal. I would never recommend dealing with this people. They are all after 'exceed expectation' and frankly, they don't have a clue how to achieve it.

I was looked after by Justin. From start to finish he was friendly and professional. Received my video from Bradley with my health check and it was nice to get a good look underneath my car. Your dealership was recommended to me and didn’t disappoint. I actually live closer to another OPC dealership but happy I came to you. Thanks Johnny.

The service advisor, Jack, kept me updated with the progress of the service and MOT and was very helpful with the warranty extension

I recently purchased a 2025 Macan 4S, which was delivered to my home with the agreement that my Defender would be collected at the same time. On the day of delivery, the haulage company was unable to take the part exchange due to the height restrictions of their covered trailer. This wasn’t a major issue, and Porsche arranged collection for the following day.

Unfortunately, this is where things went wrong. The haulage company returned with an open trailer and quickly loaded the Defender. However, as the service road is on a slight incline, the combined weight of the vehicle, trailer, and lorry caused it to lose control. The entire setup rolled backwards, crashing through our neighbour’s gate and destroying part of our side wall.

Thankfully, no one was injured, but the damage was significant. While the haulage company has been in contact and is working with us to arrange repair quotes, Porsche has effectively washed their hands of the situation. They haven’t reached out at all—not to check on our wellbeing, not to assist with the situation, and not even to ask if we’re happy with the new car.

For a brand of this calibre, the lack of communication and customer care is extremely disappointing. Accidents can happen, but how they are handled makes all the difference—and in this case, the response from Porsche has been very poor.

Booked first MOT, when booking advised that I wanted to extend the warranty at the same time, told not a problem and could do this at the same time. MOT all done fine, asked to sort out warranty only to be told I needed to have the V5 with me!

Can't fault the MOT and great staff on the day but customers need to be told if they need to bring documents, another visit now required.