purchasing my new car here was fantastic. The staff are very welcoming and informative. They made it a fun and easy experience. The process was quick and it was only a couple days before I was driving... Voir plus
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Lisez les avis des autres
Easy to book appointment online to get my car serviced and horns repaired. Demi was very friendly and kept me updated on progress. I was disappointed that the work wasn't completed in a day and I ha... Voir plus
L'entreprise a répondu
This is our 2nd purchase from Cardiff Sytner. Mark James sold us both cars and he was professional and knowledgeable from the minute we walked through the door. We added several extras and Mark... Voir plus
L'entreprise a répondu
I received a recall notice to replace the driver's airbag on my BMW X1. The system gave a prompt free appointment two working days later for 10.15am at the Cardiff BMW garage. I presume the airba... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
50 Penarth Road, CF10 5RS, Cardiff, Royaume-Uni
- 029 2055 0300
4,4
Excellent
1 k avis
Demande des avis aux clients
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Serious faults from day one – dealership refuses to fix
I had a very poor experience with Sytner Cardiff BMW after buying a BMW 840d sold as BMW Approved Used.
On the first drive home, the car suffered a severe brake judder. The same day I also discovered a faulty smart key. Further problems appeared shortly after.
BMW Sytner Sheffield inspected the car and confirmed serious faults, including warped brake discs, a defective key, a non‑working heated armrest, and engine revs dropping suddenly.
Sytner Cardiff BMW initially refused to pay for this inspection and only agreed after I escalated the issue to Keith Farrell. Despite the BMW report, they have refused to authorise repairs and instead pushed a buy‑back.
Communication has been extremely poor — I have had to chase for every response. As things stand, the matter is still unresolved, and my latest correspondence asking to arrange repairs has been ignored, so I will be taking further action.
Very disappointing experience. I would advise others to be cautious.
20 février 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Sytner Group - Sytner Cardiff BMW
Dear JB, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that everything was on time and that the work was carried out efficiently. It is always our aim to provide a seamless and professional service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Cardiff BMW. We look forward to welcoming you back in the future.
Great Visit
Always a great welcome at Sytner, Hadfield Road. Professional service throughout. Always kept informed of vehicle’s progress.
5 mars 2026
Avis spontané
Disappointing and disinterested
Very disappointed that our folding roof ‘went wrong’ on such a new car. It turned out it was probably from a ‘software update’. These are a menace. Each time we have one our settings are thrown into chaos.
We found that our visit to you to talk about the problem was greeted with disinterest.
Eventually it was booked in and fixed but why did someone retune the radio and couldn’t the seats be returned to their original settings?
Eventually we found a helpful person who came out to the car with us who explained things honestly.
2 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Julian, We are truly sorry to hear about the issues you experienced with your folding roof and the inconvenience caused by the software update. It is disappointing that your initial visit was met with disinterest, and we apologise for any frustration this caused. We are pleased that a helpful colleague was able to assist you eventually. We would like to invite you to contact our Head of Business, Keith Farrell, at keithfarrell@sytner.co.uk to discuss your experience further. Kind regards, Sytner Cardiff BMW
Helpful
Comfortable waiting area with refreshments. Very helpful and friendly Service reception. Timely turnaround.
26 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Adrian, Thank you very much for your kind words and for taking the time to share your experience at Sytner Cardiff BMW. We are delighted to hear that you found our waiting area comfortable and appreciated the refreshments provided. It is wonderful to know that our Service reception team were helpful and friendly, and that your vehicle’s turnaround was timely. Your positive feedback is greatly valued and encourages us to maintain the high standards our customers expect. We look forward to welcoming you again in the future. Kind regards, The Sytner Cardiff BMW Team
Completed the servicing on good time
Completed the servicing on good time
25 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Gwyneth, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that your servicing was completed promptly and to your satisfaction. At Sytner Cardiff BMW, we always strive to provide efficient and high-quality service to all our customers. Your positive feedback is greatly appreciated and motivates our team to continue delivering the best possible experience. We look forward to welcoming you back in the future. Best regards, The Sytner Cardiff BMW Team
Réponse de Sytner Group - Sytner Cardiff BMW
Thank you very much for your kind words, Hamish. We are delighted to hear that your experience with Sytner Cardiff BMW was perfect, as always. It is always our aim to provide the highest level of service and ensure every visit meets your expectations. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Should you ever need anything, please do not hesitate to get in touch. Thanks once again for your wonderful feedback.
Customer experience was amazing from…
Customer experience was amazing from Demi and Anne Marie at your Penarth Rd Depot in Cardiff , I would mention that the technicians that looked after my car were also so helpful in keeping me updated on all aspects of the process. All round excellent experience.
9 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Mr Rees, Thank you very much for your kind words and for taking the time to share your experience at our Sytner Cardiff centre. We are delighted to hear that Demi, Anne Marie, and our technicians provided you with excellent service and kept you well informed throughout the process. It is always our aim to deliver a seamless and positive experience for all our customers. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, Sytner Cardiff BMW Team
Michael Perchaud is who made the…
Michael Perchaud is who made the difference
18 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Steve, Thank you very much for your kind words and for recognising Michael Perchaud’s exceptional service. We are delighted to hear that he made such a positive difference to your experience at Sytner Cardiff BMW. It is always our aim to provide outstanding customer care, and feedback like yours truly honours the hard work of our team. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Cardiff BMW Team
Yet again great all round customer…
Yet again great all round customer service.
Special mention for Alison Williams for being very proactive and keeping me updated throughout.
Thanks again and I will be back.
19 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Jonathan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Alison Williams provided such proactive and attentive service throughout your visit. It’s always wonderful to know our team’s efforts are appreciated. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Your continued support means a great deal to us. Best wishes, The Sytner Cardiff BMW Team
Recent purchase, fault occured
I recently purchased a BMW 1 Series 25 plate from the Cardiff store. Unfortunately, 7 days after driving it away, I experienced an issue caused by an unsuccesful software update.
This was resolved thanks to Dan Parfitt, who was the only person willing to step in and help. He went out of his way to make sure my car was seen as soon as possible, rather than waiting the 3 weeks initially suggested by the workshop due to availability who came across like they really didnt care.
In terms of the BMW brand, I did expect more, particularly not to encounter an issue so soon after purchase, which took away some of the excitement of getting a new car. However, Dan’s service from start to finish was nothing short of excellent, and I truly appreciate his support.
19 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Amy, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the software update issue so soon after your purchase. It’s reassuring to hear that Dan Parfitt provided excellent support and went above and beyond to resolve the matter promptly. We appreciate your honest feedback regarding the BMW brand and are pleased that Dan’s dedication helped restore some of the excitement of owning your new car. Wishing you many enjoyable journeys ahead. Kind regards, Sytner Cardiff BMW Team
Very efficient and prompt in all…
Very efficient and prompt in all dealings
3 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Robert, Thank you very much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We are delighted to hear that you found our service efficient and prompt throughout your dealings with us. It is always our aim to provide a seamless and positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, The Sytner Cardiff BMW Team
Overpriced service adding in items that…
Overpriced service adding in items that were unnecessary and not agreed in advance. I think BMW is not the company it used to be. Time for a change.
14 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Thank you ever so much for your kind words. We’re absolutely delighted to hear that you’re enjoying your new car and that our service met your expectations. It’s always a pleasure to know our customers are happy with their experience at Sytner Cardiff BMW. Should you ever wish to discuss anything further or simply share your motoring stories, please do not hesitate to get in touch. Wishing you many enjoyable journeys ahead in your new vehicle!
Great experience from Sytner MINI…
Great experience from Sytner MINI Cardiff. I’ve been using them for all my service requirements since 2023 and they’ve been faultless in all my dealings with them. Chloe and Anne-Marie have always delivered great customer service with plenty of explanation on what work has been carried out and any that need doing.
10 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Thank you, Matt, for your kind words and for choosing Sytner MINI Cardiff for your service needs. We’re delighted to hear that Chloe and Anne-Marie have consistently provided excellent customer service and clear explanations regarding your vehicle’s maintenance. It’s wonderful to know that your experience with us has been faultless since 2023. Your feedback is greatly appreciated and motivates us to continue delivering the highest standards. We look forward to supporting you with any future requirements.
BMW Cardiff have been brilliant from…
BMW Cardiff have been brilliant from start to finish!!
Really can’t thank you enough, nothing is too much trouble, can’t recommend them enough.
2 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Gary, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that your experience with BMW Cardiff was brilliant from start to finish. It means a great deal to us that you felt nothing was too much trouble and that you would highly recommend our team. Your kind words are truly appreciated, and we look forward to welcoming you back in the future. Warm regards, The BMW Cardiff Team
good communication
Kept in touch throughout the day - easy to communicate with from booking to completion.
6 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Thank you very much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We are delighted to hear that our communication throughout the day was clear and effortless, making the entire process smooth from booking to completion. It is always our aim to provide excellent service and keep our customers well informed. Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes, The Sytner Cardiff BMW Team
Great service from Sytner BMW
We had great service from Sytner BMW when our Mini developed a fault. Our service coordinator Anne-Marie was brilliant. She was friendly and knowledgeable and kept us informed all the way through the fault diagnosis and rectification. The cost wasn't too bad either.
6 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Thank you very much for your kind words, Ade_Cincy. We’re delighted to hear that Anne-Marie provided such excellent service and kept you well informed throughout the diagnosis and repair of your Mini. It’s wonderful to know that you found the experience friendly, knowledgeable, and reasonably priced. Your feedback is greatly appreciated and motivates our team to continue delivering the highest standards of care. We look forward to welcoming you back to Sytner Cardiff BMW in the future.
We had an excellent customer experience…
We had an excellent customer experience from start to finish, all the Cardiff dealership staff were professional, friendly and efficient. From the smooth handover to the servicing team to the hot drinks offered on our arrival. David Cheung we were very impressed with and we will most certainly deal with him when we return to the dealership for our next BMW. And Annemarie an absolute gem, she took the time to show us features of our vehicle that we never knew existed! Thanks all, see you again in the near future. Sara & Martin from West wales.
6 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Sara & Martin, Thank you ever so much for your kind words. We’re delighted to hear you had such a positive experience with our team at Sytner Cardiff BMW. It’s wonderful that David and Annemarie were able to assist you so well and that you appreciated the little touches, like the hot drinks. We look forward to welcoming you back when you’re ready for your next BMW. Wishing you many enjoyable journeys in your new vehicle! Best wishes, The Sytner Cardiff BMW Team
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