purchasing my new car here was fantastic. The staff are very welcoming and informative. They made it a fun and easy experience. The process was quick and it was only a couple days before I was driving... Voir plus
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Lisez les avis des autres
Easy to book appointment online to get my car serviced and horns repaired. Demi was very friendly and kept me updated on progress. I was disappointed that the work wasn't completed in a day and I ha... Voir plus
L'entreprise a répondu
This is our 2nd purchase from Cardiff Sytner. Mark James sold us both cars and he was professional and knowledgeable from the minute we walked through the door. We added several extras and Mark... Voir plus
L'entreprise a répondu
I received a recall notice to replace the driver's airbag on my BMW X1. The system gave a prompt free appointment two working days later for 10.15am at the Cardiff BMW garage. I presume the airba... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
50 Penarth Road, CF10 5RS, Cardiff, Royaume-Uni
- 029 2055 0300
4,4
Excellent
1 k avis
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Excellent customer service from start…
Excellent customer service from start to finish at Sytner Mini Cardiff. Professional and very efficient.
16 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Helena, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Cardiff MINI. We are delighted to hear that you found our customer service professional and efficient from start to finish. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future.
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Chris, Thank you very much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We are delighted to hear that everything went smoothly and that you felt well informed throughout each stage of the process. It is always our aim to provide clear communication and a seamless experience for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, Sytner Cardiff BMW Team
Automated Booking Issue
The staff and service were excellent. However, the automated booking system allowed me to book a 90 minute turn-round for a full engine service. The reception staff advised that this was not possible, and that the service would normally take between 3 and 4 hours. In the event, they completed the work in around 2 hours - all credit to them. It cannot be beyond the wit of man to programme the automatic system to bar the offer of 90 minute slots for those servicings which, realistically, will always take much longer than that to complete.
11 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Steve, thank you for your kind words regarding our staff and service. We appreciate your feedback about the automated booking system and understand how the 90-minute slot caused some confusion. It’s great to hear the team managed to complete your full engine service in around two hours. Your suggestion about adjusting the booking system is noted, and we’re grateful for your thoughtful comments. We look forward to welcoming you back to Sytner Cardiff BMW in the future.
Excellent customer service
I received a friendly & professional welcome from Demi, who kindly offered to arrange a taxi into the city centre and back again whilst the MOT and VHC was carried out on my vehicle, which was ready when Demi said it would be. Very impressed with the whole customer service experience indeed.
16 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Tracey, Thank you very much for your kind words. We are delighted to hear that Demi provided you with a friendly and professional service, and that the arrangements for your taxi and the timing of your MOT and VHC were to your satisfaction. It is wonderful to know that your overall customer experience with us was positive. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back to Sytner Cardiff BMW in the future. Best wishes, The Sytner Cardiff BMW Team
A relaxed comfortable experience
Everyone that we dealt with were polite and helpfull explaining each step of the process from initial quote to handover of the new car.
We look forward to dealing with Sytner again in the future.
Les & Julie
10 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Les & Julie, Thank you very much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We are delighted to hear that our team were polite and helpful throughout the entire process, from the initial quote to the handover of your new car. It means a great deal to us to know you felt well supported. We very much look forward to welcoming you back in the future. Best wishes, The Sytner Cardiff BMW Team
Excellent service coupled with friendly…
Excellent service coupled with friendly staff. From the moment I arrived to the time I departed they welcomed me to the dealership, kept me informed during the service, found me some space to take a few calls and explained everything that was happening. Go Sytner Cardiff for a great service.
13 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Thank you, Andrew, for your kind words and positive feedback. We are delighted to hear that you felt welcomed and well informed throughout your visit. It’s wonderful to know our team provided a comfortable space for you and explained everything clearly during your service. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Cardiff BMW in the future.
I was charged almost £400 and the…
I was charged almost £400 and the problem with my car wasn’t solved
12 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Roger, Thank you very much for your kind words and for taking the time to leave a 5-star review. We are delighted to hear that the work was completed within the anticipated time and that you had a positive experience with us. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Best regards, The Sytner Cardiff BMW Team
Gret service
Even thought there was a issues with the intial comms the staff handled it like pros could not have asked for better service
11 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Chris, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that, despite the initial communication issues, our team managed to provide you with excellent service. It’s always our aim to handle every situation professionally and ensure our customers feel valued. Your feedback means a great deal to us, and we’re pleased you couldn’t have asked for better service. We look forward to welcoming you back to Sytner Cardiff BMW in the future.
Excellent Service as Always
I have been a customer of Sytner MINI Cardiff for some time, and as always, I received outstanding service. Any issues I have had were resolved quickly and efficiently, with the team going above and beyond to ensure I was satisfied. I highly recommend them for their professionalism, expertise, and excellent customer care. I will definitely continue coming back.
10 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear S.Siskos, Thank you very much for your kind words and continued loyalty to Sytner MINI Cardiff. We are delighted to hear that our team consistently provides outstanding service and resolves any issues promptly. Your recommendation means a great deal to us, and we truly appreciate your recognition of our professionalism, expertise, and customer care. We look forward to welcoming you back in the future and continuing to meet your expectations. Kind regards, The Sytner Cardiff BMW Team
Good customer experience
HAD A PROBLEM WITH NAVIGATING YOUR BOOKING SYSTEM AFTER BOOKING EXPERIENCE WAS FIRST CLASS GOOD COMUNICATION SERVICE EXPLAINED NO PROBLEMS
9 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that, despite the initial difficulty with our booking system, you found the overall service to be first class with good communication and clear explanations. Your feedback is greatly appreciated, and it’s wonderful to know that we were able to assist you effectively. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Best regards, The Sytner Cardiff BMW Team
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We’re delighted to hear that you found the drop-off process simple, appreciated the clear communication, and enjoyed our waiting area. It’s always wonderful to know that our efforts to provide a comfortable and efficient service are recognised. We truly value your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Cardiff BMW Team
Excellent service
I bought my BMW X3 from Sytner six years ago. I take it for an annual health check and any time I get a notification such as a brake fluid change which I had recently. They always check and top up all fluids and wash my car when they're finished. I can keep track on my phone what they are doing and there's a video sent as well. Excellent service.
6 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Shirley, Thank you ever so much for your kind words and continued loyalty over the past six years. We’re delighted to hear that you appreciate the thorough care, clear communication, and attention to detail during your annual health checks. It’s wonderful that the video updates and fluid top-ups provide you with peace of mind. Your satisfaction means a great deal to us, and we look forward to continuing to provide you with excellent service for many years to come. Best wishes, The Sytner Cardiff BMW Team
Poor customer service
We visited Cardiff BMW as a family hoping to explore a couple of cars. When we approached the receptionists for help, they called for a salesman who arrived looking untidy and visibly bothered by the request.
When we asked to look at two cars, he told us “I can only show you one, so choose the one you like most” he then walked off and told us to wait outside. We waited, but he never came back out. He had simply opened the car remotely from inside and left us to it. No introduction, no guidance, no basic courtesy, very poor customer service.
The atmosphere throughout didn’t feel family friendly either. One of the receptionist kept glancing back at us without smiling, and our children just enjoying a spin on the chairs seemed to be an issue.
We then visited Newport BMW and the difference was incredible. Sam greeted us with a warm handshake, was professional and friendly, gave us his full time and attention, and genuinely helped us explore the right options for our family.
We wish we had read the reviews for Cardiff BMW before wasting our time. We won’t be returning for any services in the future. Newport BMW has earned our business.
9 mars 2026
Avis spontané
Bought a car from here Ivin was…
Bought a car from here Ivin was exceptional and Aldi was great. Definitely recommend to everyone.
9 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Camille, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Ivin and Aldi provided exceptional service during your visit. It’s wonderful to know you would recommend us to others, as customer satisfaction is our utmost priority. We truly appreciate your support and hope you continue to enjoy your new car. Should you need anything in the future, please do not hesitate to get in touch. Best wishes, The Sytner Cardiff BMW Team
The process went as expected from a…
The process went as expected from a brand such as BMW
7 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Julian, Thank you very much for your kind words. We are delighted to hear that your experience with Sytner Cardiff BMW met your expectations and reflected the high standards associated with the BMW brand. It is always our aim to provide a seamless and professional process for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Kind regards, Sytner Cardiff BMW Team
Had a good all round service from the…
Had a good all round service from the company representative
6 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Anthony, Thank you very much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We are delighted to hear that you received a good all-round service from our company representative. It is always our aim to provide excellent customer care and ensure every visit is a positive one. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future. Best regards, Sytner Cardiff BMW Team
Service advisor Chloe Williams is…an asset to the business.
Very satisfied with my experience at this Mini service centre.
Service advisor Chloe Williams is excellent at her job she will always keep you updated with your service and MOT.
She is an asset to your business.
3 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Heather, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Chloe Williams provided you with excellent service and kept you well informed throughout your service and MOT. It is wonderful to know that her dedication and professionalism made a positive impression. Your feedback is greatly appreciated and serves as a great encouragement to the whole team. We look forward to welcoming you back in the future. Best regards, Sytner Cardiff BMW
Excellent Service
Although the garage was clearly very busy all customers were receiving full attention. Hospitality whilst vehicle was serviced was good and car was returned in immaculate condition.
6 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that, despite being busy, our team was able to give you the full attention you deserve. It’s wonderful to know you appreciated the hospitality during your vehicle’s service and that your car was returned in immaculate condition. Your satisfaction is very important to us, and we truly value your support. We look forward to welcoming you back to Sytner Cardiff BMW in the future.
Disgusting service when I just needed recall work to be completed
Disgusting service, avoid and buy/service elsewhere.
Only used this site as closest location for ‘bmw recall’
Didn’t even discuss or mention what the recall was for.
In their infinite wisdom without my knowledge or my permission they did a ‘walk around check and video’ of my vehicle. No issues found but they then asked me to sign paperwork for something i didn’t ask them to do or agree to so I told them to go forth and multiply.
Technician then decided he was the police and refused to give me my key back saying ‘I must sign the paperwork otherwise he’s not giving me my key back’
Wrong move sunshine!
So I turned around, walked into their showroom and at the top of my voice ‘told everyone what was happening and to take their business elsewhere’ and some did. That’s many thousands of £ your not getting BMW.
After I chose to sign with an ‘c’ rather than knock the child out, they then gave me the wrong key.
Eventually found my key and what was meant to take 1.5 hours took over 3 hours and I missed the first half of a football match that kicked off locally at 12:00
Next time BMW don’t make the excuse of ‘we do this for all cars that come here ad a good will gesture’ as what that really means is ‘great we’ve got their car so let’s inspect areas to try and get more money off them’ no I know now why you do it BUT YOU NEED TO ASK PERMISSION WHEN DOING THIS AS YOU BUNCH OF IDIOTS DIDNT ASK ME, THEN REFUSED TO GIVE ME MY KEY BACK AFTER ASKING ME TO SIGN SOMETHING I DIDNT KNOW ABOUT AND WOULD NOT HAVE AGREED TO.
Massively underwhelming and for such a well known company you should be ashamed of yourselves
7 mars 2026
Avis spontané
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