Sytner Group - Sytner Cardiff BMW Avis 

Antonio did a great job of looking after us and sourcing a car which perfectly suited our needs. There were no pushy sales tactics or hard sell approach. Antonio and the team were very helpful and professional throughout. We were delighted with the service received and with our new car.

We were unsure which mini to choose initially but with Harry's help and patience we eventually made our
choice. The process was very smooth and informative and we are pleased with our decision.

You don’t want me to fill this out

Appalling I was told untruths and pathetic reasons for my front brakes wearing out in less than than seven months. On the 12/08/2025 I was invoiced for a front brake service £254.62. On the 17/09/2025 your Health Check read Front brakes 11mm and ok.The computer on my car at the beginning of April 2026 said the front brakes needed changing . Something doesn’t add up .

The reason for the visit was a recall which was sorted very professionally as it always has been whenever I have visited the facility in Cardiff.
While I was there I was looked after by Mike on the sales team who arranged a test Drive for me and went over and above as he had other clients to sort out.
Always a pleasure to visit the Sytner branch in Cardiff and I will continue this for many years to come.

Service was good and helpful. There was a small problem with there communication system but nothing serious

I took my BMW X5 to Sytner Cardiff in January for specific faults. (Oil pressure tyre pressure and drivetrain) After paying approximately £1,400 for repairs the vehicle broke down almost immediately, the engine seized and the same issues and additional warnings appeared. Apparently it’s all a coincidence.

Despite repeated requests over numerous months (you’ve left my bonnet open too) the garage has refused to carry out further investigation without charging me more and I am still left with an unresolved fault. All attempts to resolve the matter directly have been unsuccessful and they’re refusing to give me any information on the car after admitting it was one of the faults I took to be fixed, had made the engine seize.

I have now escalated the issue and I am sharing this to document my experience and caution others to ensure they have clarity before authorising repairs!

Notice how head of business is replying to all reviews before and after me but I’m dealing with the service manager for some reason?.. I’ve emailed 3 different people at this place and nobody replies to me, Alison keeps telling me she’ll “pass this on to the service manager Rhodri” and then I don’t hear back unless I nag, they must just like having my broke ass 25k car in their carpark.

Edit: It’s been 9 months now of trying to get the booking in information and the diagnostic reports that I’m entitled to.. They keep telling me to go to the motor ombudsman but happily sent the information to a stranger that was interested in buying the vehicle. Absolutely diabolical..

I was very disappointed with the customer care received from a senior staff called Alison. She coordinated the work over the phone as my car was taken there in the recovery van as the tyre got punctured. I ended up paying around £1600 for the tyre works, needed to change all tyres. And I paid the amount online. But when I went there , to collect my car, I haven't had any customer care from her, did not even come out from her cabin even though she saw me from there. Receptionist just gave the keys and sent me off. I had questions to ask
about the tyres, payments etc but she didn't come out. I had to rang her after and told her about this but her answer was, "she was busy". I had to clarify my questions over the phone blindly. I had good customer service from Sytner Cardiff in the past. Its worth paying some customer care to the customers as they are paying high amounts of money and its their staff' duty of care too.

It was a good experience
Getting your MOT is never an enjoyable task but it was made as easy as possible

Absolutely brilliant service and prices are within a market. Highly recommended

Always made to feel welcome by friendly and helpful people. Jenna, Bethan and Francesca were extremely pleasant, helpful and efficient.
This is why I have bought 3 cars in the last 6 years form this dealer.

Third time i have been to both Cardiff BMW and Mini . Real problem with the work where you drop off you car at 9 and it does not get onto the ramps until afternoon. Real pain when most major services does take 2 hours. Dealership needs to get it's ass in Gear. If it wasn't for the stamp many would go elsewhere .

Extremely helpful and very pleasant staff.

The Service I received from Alison Williams at the Cardiff branch was outstanding. Extremely professional at all times, constantly keeping me updated throughout.
My car had been booked in for a big job Early march 2026 and everyday Alison would give me a courtesy call with updated information on the progress.
I cant thank Alison enough as she put me at total ease that my car was being looked after and is a credit to BMW on how customer service should be handled.
Thankyou Alison
Carl.

Lovely customer service for car service and good informative updates.

The staff at Sytner BMW Cardiff genuinely cannot do enough for you. They’re so welcoming and helpful - you genuinely feel taken care of.
I feel with some dealerships, sales can be daunting. Having had past experiences with pushy sales executives and then poor after care, Sytner Cardiff is a far stretch from that.
It just goes to show how good the team are when I walked in originally with my heart set on a completely different make/model of car and adamant that I wasn’t getting a BMW… that didn’t last long!
Knowing how much I loved the series 1 after test driving and with finance not being an option for a good few months, Ed from the sales team landed me a fantastic deal with a discounted car and on budget… I was ecstatic. They will do their utmost best to get you an amazing deal if it’s within their remit, or at least provide further advice.
I found the sales team very knowledgable and responsive.
Shout out to Subhan, Ed and Rahul (so sorry if I’ve misspelt names!) who were amazing throughout. Sub is genuinely such a fantastic guy who takes care of his customers. I would highly recommend looking him up if you’re looking for a new BMW! He can’t do enough. Rahul was also a great help when it came to the handover stage, providing advice and explaining the features of the car and setting up BMW ID/Drive away insurance.
I think it also goes along way when the lead manager for sales also comes to have a chat and provide further advice about the car - it goes a long way.

Can’t recommend this dealership enough.

Thank you Sytner BMW Cardiff - I’m absolutely over the moon with my new car.

Car was recalled for a part replacement. On inspection I was also told one of my tyres was defective and needed immediate replacement. On going to a respectable Tyre Shop in Cardiff they told me otherwise. I feel scammed.

I initially met Ricci Walker (service manager). We discussed at length my concerns with regard the forthcoming service. Subsequently when I arrived at Sytner Cardiff the whole service team were sympathetic to my concerns. Consequently vehicle was returned to me in perfect condition. I would like to thank Clare, Annmarie, Connor, Zoe, and Oz for their exceptional customer service.

Welcoming, thorough and speedy service for my vehicle.