I was there early and was seen on time by Tracy who explained the service and how long it was expected to take. I was very happy it was done within the time and also the precautionary notes about what... Voir plus
Établissement
Changer d'établissement501 Dunstable Road, LU4 8QN Luton, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Very professional and first class customer service from Jason Webster. Factory recall sorted with minimal fuss and courtesy car arranged. Keep up the good work
I took my car in to get a recall rectified on my car, took the day of work, when I was told my car was ready to collect I turned up to be told a list of things that needed doing on the car, when the c... Voir plus
I have used Sytner BMW MINI Luton service since 2019, when it was still Specialist Cars and this year 2026 bought a new MINI from them as well. The staff are always really helpful and provide... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
501 Dunstable Road, LU4 8QN, Luton, Royaume-Uni
4,3
Excellent
205 avis
Demande des avis aux clients
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Will never use Sytner Luton again…
I have been using Sytner BMW Luton ever since I bought my car. Even though my BMW is now 10 years old, I still continued taking it there because I trusted the dealership.
I booked an engine oil service through the BMW app for £169, including the service charge, and received confirmation of the appointment and price. However, when I arrived, a staff member called Lucas told me the service would actually cost £309.
When I explained that I had already booked and confirmed the service for £169 through the app, I was told that “the app is showing the wrong prices for some reason.”
I was genuinely shocked and disappointed by this experience. Advertising one price through the official BMW app and then trying to charge almost double when the customer arrives is completely unacceptable. It felt misleading and embarrassing.
As a result, I left without having the service done and I will not be returning to Sytner Luton again. Very disappointing service and unreliable pricing.
11 mai 2026
Avis spontané
Loyal Customer Driven Away
Having been a customer of Specialist Cars - BMW (now Sytner) for 20+ years and despite calls from them telling us how important we are as a long term customer, when it came to it, they would offer us nothing that they would not offer a new customer walking in off the street. Must be making too much money to care about existing customers...
9 mai 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
My experience was great but I was not…
My experience was great but I was not happy with what happen. I was told to pay 150 for diagnosis of my car(to carry out a check and know what’s wrong with my idrive system)
I was told that if it’s a programming issue I do not have to pay any extra money as it would be programmed and fix for me. But it’s any other thing I would be contacted and send the invoice over.
Just for me to be contacted and told that I have to pay for programming after I already paid 150. This broke me but yeah it’s fixed properly.
21 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Dear Oyekola, thank you for sharing your experience. We sincerely apologise for any confusion regarding the diagnosis and programming charges. We understand how frustrating it must have been to receive unexpected information after your initial payment. It is our aim to be as clear as possible with all costs involved. We are pleased to hear that your iDrive system has been fixed properly and appreciate your patience throughout the process. Thank you for choosing Sytner Luton BMW.
Service with Sytner BMW
Graham looked after me gave me all the information and kept me up to date.
16 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Dear Glenn, Thank you very much for your kind words. We are delighted to hear that Graham provided you with all the information you needed and kept you well informed throughout your experience. It is always our aim to offer excellent customer service and ensure our customers feel valued and supported. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Luton BMW Team
Jason was extremely helpful
Jason was extremely helpful, I had a coupe of issues that I needed looking at when my car went it for its service, he got it all sorted and my car was ready to collect again when I needed it, he explained everything very clearly and made me feel at ease, I will definitely back for my next service.
20 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Dear Natalie, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Jason was able to assist you so effectively and that you felt well informed throughout the process. It’s wonderful to know your car was ready when you needed it and that you felt at ease. We truly appreciate your continued support and look forward to welcoming you back for your next service. Best wishes, The Sytner Luton BMW Team
Excellent staff
Excellent staff. Did a great job. Were very welcoming and accommodating .
13 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Dear David, Thank you very much for your kind words. We are delighted to hear that you found our staff welcoming and accommodating throughout your experience. It is always our aim to provide excellent service and ensure every customer feels valued and well looked after. Your positive feedback truly means a lot to us. We look forward to welcoming you back to Sytner Luton BMW in the future. Best wishes, The Sytner Luton BMW Team
I highly recommended Sytner Luton Bmw…
I highly recommended Sytner Luton Bmw to everyone especially BIG thank you to Matthew Cox for find for me and my husband our dream X6 he was brilliant and of course thank you to Tracy Merson for looking after us in service every time. Very professional and friendly always.
Thank you
3 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Dear Ewa, Thank you ever so much for your kind words and for recommending Sytner Luton BMW. We are delighted to hear that Matthew Cox was able to help you and your husband find your dream X6, and that Tracy Merson has consistently provided excellent service. It’s wonderful to know you felt well looked after and appreciated our professional and friendly approach. Your feedback truly means a lot to us. We look forward to welcoming you both back in the future. Best wishes, The Sytner Luton BMW Team
Everyone gave excellent service and…
Everyone gave excellent service and even though it was Good Friday I was still able to get a courtesy vehicle after mobile technician could not fix my window. All staff were very efficient and professional while still able to smile and make me confident I would get a resolution to my problem thank you to them all
3 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Dear Sue, Thank you very much for your kind words. We are delighted to hear that our team provided excellent service and that you felt confident throughout the process, even on Good Friday. It’s wonderful to know that our staff were both professional and approachable, ensuring you received the support you needed. Your appreciation means a great deal to us all. We look forward to assisting you again in the future. Best wishes, The Sytner Luton BMW Team
Highly recomended
Absolute professionalism and efficiency. Everyone did exactly what they said they would do, on time. Everything was clearly explained each step of the way.
13 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Dear Mrs Schroder, Thank you very much for your kind words and for taking the time to share your experience with Sytner Luton BMW. We are delighted to hear that our team demonstrated professionalism and efficiency throughout your visit. It is wonderful to know that everything was clearly explained and that we met your expectations regarding punctuality and communication. Your feedback is greatly appreciated and serves as a great encouragement to all of us. We look forward to welcoming you back in the future. Kind regards, The Sytner Luton BMW Team
Quick response
Quick response. Lucas was friendly and helpful. The issues were sorted out quickly. Happy with service.
25 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Dear Valerie, Thank you very much for your kind words and positive feedback. We are delighted to hear that Lucas provided friendly and helpful service, and that your issues were resolved quickly. It’s always our aim to ensure a smooth and efficient experience for our customers. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Luton BMW in the future. Best wishes, The Sytner Luton BMW Team
BMW X3
Excellent sales and handover. Friendly and professional. Expectations all realized.
25 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Dear Steve, Thank you very much for your kind words and for taking the time to share your experience with Sytner Luton BMW. We are delighted to hear that our team provided friendly and professional service throughout your sales and handover process. It is wonderful to know that we were able to meet your expectations and make your experience a positive one. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Luton BMW Team
Réponse de Sytner Group - Sytner Luton BMW
Dear JB, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Luton BMW. We are delighted to hear that our customer service met your expectations and provided you with a positive experience. It is always our aim to offer excellent support and ensure every visit is a pleasure. Your feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Luton BMW Team
V good from booking to execution…
V good from booking to execution including collection and delivery
23 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Dear Phil, Thank you very much for your kind words and for taking the time to share your experience with Sytner Luton BMW. We are delighted to hear that every stage, from booking through to collection and delivery, met your expectations. It is always our aim to provide a seamless and enjoyable service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, The Sytner Luton BMW Team
Poor wash & vac - swirls
All well except for the complimentary wash & Vac service. Car came back with obvious "swirls" which I had to subsequently polish out.. Never had this before as always home washed & polished.
Thought would be ok to trust BMW - sadly not. will not use again.
19 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Dear John, thank you for your feedback. We are sorry to hear that the complimentary wash and vac service did not meet your expectations and that your car returned with swirls. We appreciate your loyalty in trusting BMW and regret that this experience has led to disappointment. Your comments are important to us, and we hope that despite this, you might consider us again in the future. Please contact nikkirooteschandler@sytner.co.uk to book in for a free valet. Thank you once again for sharing your thoughts.
Darnell was very helpful and very…
Darnell was very helpful and very friendly and very enjoyable to talk with
13 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that Darnell was helpful, friendly, and enjoyable to talk with during your visit. It is always our aim to provide a welcoming and positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Luton BMW in the future. Best wishes, The Sytner Luton BMW Team
I asked the person what was dealing…
I asked the person what was dealing with my car to reset the service light but they did not do that I’m very disappointed in the services. They were not very welcoming at all when I was being seen to.
18 mars 2026
Avis spontané
Excellent service!
Rebecca called me to arrange inspection and repair under warranty. She arranged for my car to be collected and returned later that day. The fault was repaired and the car washed and returned. Excellent service and all sorted out for me. Well done Rebecca and Sytner Mini!
13 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Thank you very much, Rebecca, for your kind words and positive feedback. We’re delighted to hear that the collection, repair, and return of your car went smoothly and that you were pleased with the service provided. It’s wonderful to know that everything was sorted out efficiently and that your car was returned washed and ready to go. We’ll be sure to pass on your compliments to Rebecca and the team at Sytner Mini. Your support is greatly appreciated.
I am really pleased with the experience…
I am really pleased with the experience that Graham has given to me! I have been a loyal customer of BMW Luton and I am grateful that Graham is part of Luton Team! Thank you Graham for his experience and that you are so helpful all the time.
9 mars 2026
Avis spontané
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