Sytner Group - Sytner Luton BMW Avis 

I have been a loyal customer for 14 years and I always have a wonderful experience when I visit Sytner BMW Luton and today was no exception. I met with Graham who booked my car in for an engine oil service. The service I received was fantastic (as always). Thank you, and see you and Tony Gair soon

Customer interaction from Sarj for both my wife and I was first class and anything we needed to know about the car we purchased was never a problem.
We had a very good experience from when we initially spoke to Sarj to when we reviewed and collected the car.

I turned up at the garage out of desperation, as I really was in a bit of a predicament and I fully expected everyone to be too busy to properly attend to my issue. How wrong I was! From the moment I went in to the showroom, Rebecca could not have been more helpful. She was able to get a technician, John, to help me and he resolved the issue within minutes, but as the fix was only short term, it was quite urgent that a permanent fix was needed. Rebecca managed to get me booked in for the following day where the car was fixed, along with other newly discovered repairs, serviced and MOTD.
Admittedly, it did cost a few quid, but there was alot to be done.
One other thing I feel I must add;
I was in that showroom, doing my own work, from 8.30am to 3.30pm and felt like I was almost a fly on the wall - in that I was able to watch how the staff were with customers and when the showroom was empty. I have to say that everyone seemed friendly, professional, helpful, smiley and approachable. It really was a pleasure to see. I can thoroughly recommend this garage/showroom and will ensure I will be back there again whenever I need something for my car. Thanks once again `Rebecca , John and everyone who helped sort my car.

Very friendly and welcoming reception team.
Professional, friendly advisor (Lucas) and the whole team

I booked a 90 minute waiting MOT slot. However, they hadn't even looked at my car by the time the 90 minute slot was up. However, they then offered me a courtesy car so I could get back to work and even arranged for my car to be returned to me and the courtesy car to be collected later in the day. I think the lack of communication when they knew they weren't going to make the 90 minutes was poor and they could have offered me the courtesy car when I arrived rather than waiting until the full 90 minutes was up. But to be fair to them, they did eventually put it right.

I will not be giving them another chance. I went in there a few years ago to purchase a BMW with cash. As my face didn’t fit the ‘bmw picture’ they basically told me I couldn’t afford a car with the cash I had. Bear in mind, I was happy to put a deposit down and continue with finance.

I then returned a few weeks ago to look at the BMW 220I that I had in mind. Isabelle was knowledgable, polite and kind and I had an appointment booked to test drive and discuss. Due to a walk in, she was no longer able to serve me, which was fair as I understand how business works and she explained in the waiting room. I was then passed onto someone else which I was happy with, went for a test drive. We discussed about what my options were and was told he would get back to me in regards to the valuation of my part exchange. It has now been a week and I emailed the guy to get an update and I have been totally ignored. I will be taking my business elsewhere.

No problems and everyone was very helpful

Great service and Rebecca was very friendly and helpful

Friendly polite, helpful service. I was kept upto date with the repairs needed, and when completed
Great service

Excellent service from Graham Cairns. He looks after us when there is any issue with our BMW. He is exceptional, very friendly, and professional. Good communication. I always receive response to my emails from him very quickly. He goes above and beyond. A huge thank you to Graham. I wouldn’t hesitate on recommending Synter Luton to anyone. Every time we leave the car with Sytner Luton, they do a through health check and wash the car.

I have an ongoing frequent intermittent fault with my car that is still under warranty and Sytner are telling me that there is no fault and are not pursuing it any further. I have photos of these issues and the message telling me that features are permanently restricted but they must think I am imagining things. The overtaking orange wing mirror light, speed recognition, self driving features are all affected and the sat nav wont load during these episodes. They tell me it might be the sun!!!

- All staff were exceptionally polite and very helpful.
- A mechanic took time to solve a separate problem.
- An informative summary was delivered to explain how the job was carried out.
- A pleasant experience all round.

Very helpful kept me informed,really quick service change rear seatbelts ,dealership near me wanted my car for the whole day so very happy with sytner in Dunstable

Whatever the reason you have for visiting Luton Sytner it always feels like the ultimate first class experience. Whether buying or there for servicing you feel so welcome the minute you walk in the door. I swapped from Tring dealership to Luton back in 2023 purely because of the outstanding service.

This week I had a pothole puncture, everyone we dealt with were super helpful, professional and genuinely friendly. Tracy, Rebecca and the guy on reception (sorry didn’t catch name) were all brilliant.

TNTs … Tiny Noticeable Things - make the difference between customer service and GREAT customer service. Keeps me loyal to BMW.

Excellent service from Luke in BMW Sales, all staff friendly and professional and showroom showing all the latest BMWs

Avoid this dealership for any service requirements. Their technician, Josh Smart, was completely negligent and failed to spot that the suspension had dropped and was touching the tyre. This can be seen in their own health check video!! After driving the car for over a month, the car went for an MOT where it failed due to the suspension failure and had now also cut the tyre to the cord, which could have caused a blow out at high speeds.

As you would expect BMW Luton have been nothing more than appalling in dealing with the issue and offered me 20% off fixing the suspension, which they had priced at over £700. Could get it fixed for £280.

If you think taking your car to BMW Luton will provide you satisfaction that it would be serviced and inspected correctly and think that you would be advised of any dangerous safety issues, then take your car elsewhere!! There are other service items that show the car has clearly not been serviced at all and routine checks not performed.

Good communication
Good reception
Offered beverage
Rebecca took care of the service and gave me options to stay or collect later
At collection she sat with me in my car to sort some apps
Well done

The team at Sytner were very helpful and friendly. The waiting areas for customers are very comfortable. Car service was completed within the time they estimated when I arrived. And when leaving, and I found my car was blocked in in their car park, they helped find who the car belonged to so it could be moved so I could leave. Will use them again for the next scheduled or unscheduled service.

Graham Cairns who looked after me was exceptional. He went out of his way to accomodate me - including organising for a loan car for me during the repairs and subsequently when I had pneumonia he organised for Sytner to return my car to me via Sytner's drivers. This was truly the best customer service I have experienced in the UK.

Absolutely outstanding. In addtion all of the service was provided in an efficient and courteous manner.

No waiting. Cup of coffee.