Went into look at a new car for the wife, was greeted by Matt and Brad who was very helpful and we ended up driving a car away in less than 24 hours, They was very professional and didn’t press us t... Voir plus
Établissement
Changer d'établissementRavens Way, NN3 9UD Northampton, England, GB
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Geani and Dan h were very helpful when we came to sytner they showed us 2 cars and gave us a test drive they were open and transparent through the whole process We have since put a deposit down... Voir plus
L'entreprise a répondu
Matt and Brad were very professional and good with their sales techniques, neither was pushy and they seemed to care and want to help, nothing was too much.
From start to finish was such a good service especially the young man called Oliver Turner. Was so lovely and went above and beyond to get us the best deal on our part exchange. We have always had a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Ravens Way, NN3 9UD, Northampton, England, Royaume-Uni
4,7
Excellent
3 k avis
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Very helpful staff
Very helpful staff, especially Olly & Rob. Unfortunately we ended up waiting quite a while and weren't given the tyre kit or leaving, I have been assured this will be posted to me. Overall a nice experience.
3 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Vicki, thank you for your kind words about Olly and Rob. We are pleased to hear you found our staff very helpful and that overall you had a nice experience. We apologise for the wait you experienced and any inconvenience caused by the delay in receiving your tyre kit. Your feedback is greatly appreciated, and we hope to provide an even smoother experience should you visit us again in the future. Many thanks for choosing Sytner Select Northampton.
Sam and the team are fantastic no…
Sam and the team are fantastic no complaints and excellent customer service from start to finish
Thanks you and keep up the great wrok
5 octobre 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Alan, Thank you very much for your kind words and positive feedback. We are delighted to hear that Sam and the team provided you with excellent customer service from start to finish. It means a great deal to us that you found the experience fantastic and without any complaints. Your encouragement is greatly appreciated, and we will ensure to keep up the great work. Thanks once again for choosing Sytner Select Northampton. Best wishes, The Sytner Select Northampton Team
Amazing friendly service!
Amazing friendly service!!
Staff couldn’t do enough for us!! Thank you Geani and Louis
4 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Miss Gee, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that Geani and Louis provided such friendly and attentive service during your visit. It’s always our aim to ensure every customer feels valued and well looked after. Your kind words truly mean a lot to the entire team here at Sytner Select Northampton. We very much appreciate you taking the time to share your experience and hope to welcome you back in the future. Warm regards, Sytner Select Northampton Team
Really helpful and friendly
Really helpful and friendly. Would highly recommend buying a car from Sytner . A pleasant experience all round
3 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Mike, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Northampton. We’re delighted to hear that you found our team helpful and friendly throughout your car purchase. It’s wonderful to know that your experience was pleasant all round. Your recommendation means a great deal to us. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes from all of us at Sytner Select Northampton.
Louis and Liam were superb
Louis and Liam were superb. They were really helpful and couldn’t do enough.
2 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Gary, Thank you very much for your fantastic review. We are delighted to hear that Louis and Liam provided superb service and were so helpful throughout your experience. It’s wonderful to know their efforts made a positive impression and ensured everything went smoothly for you. Your kind words are truly appreciated and mean a great deal to the team. We hope to welcome you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Tyreke was so helpful…
Tyreke was so helpful after going to all the main dealerships, he gave us his time, great customer service and so helpful we bought the family car we needed.
1 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Kate, thank you so much for your kind words. We are delighted to hear that Tyreke was able to provide you with excellent customer service and help you find the perfect family car. It’s wonderful to know that your experience with us stood out after visiting other dealerships. Your feedback means a great deal to the whole team here at Sytner Select Northampton. We hope you enjoy many happy journeys in your new car!
Réponse de Sytner Group - Sytner Select Northampton
Dear Taha Jamal Nasser, Thank you very much for your kind words. We are delighted to hear that Ty provided brilliant service and looked after you throughout your visit. It is always our aim to ensure every customer feels valued and well cared for. Your positive feedback means a great deal to us and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Select Northampton in the future. Best regards, The Sytner Select Northampton Team
Very friendly and helpful staff
Very friendly and helpful staff. Explained everything very clearly. Happy customer
30 septembre 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Juliette, Thank you very much for your kind words. We are delighted to hear that our team at Sytner Select Northampton provided friendly and helpful service, and that everything was explained clearly to you. Your satisfaction is incredibly important to us, and it’s wonderful to know you are a happy customer. We truly appreciate you taking the time to share your experience and hope to assist you again in the future. Best wishes, The Sytner Select Northampton Team
Absolutely incredible customers service…
Absolutely incredible customers service from Geani, answered all my questions and queries very professionally, couldn’t fault a thing.
4 septembre 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Karīna, thank you ever so much for your kind words and positive feedback. We are thrilled to hear that Geani was able to assist you with professionalism and that all your questions and queries were answered to your satisfaction. Your appreciation means a great deal to us and serves as a wonderful motivation for the entire team at Sytner Select Northampton. We look forward to welcoming you back in the future. Warm regards from us all.
Good communication with customers tries…
Good communication with customers tries there best to cater there needs. Amazing team was with Chris who helped from the start would recommend you come here for your next car!
30 septembre 2026
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Réponse de Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Suranne. We’re delighted to hear that Chris and the team provided excellent communication and personalised support throughout your experience. It’s wonderful to know we were able to cater to your needs and make the process as smooth as possible. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back for your next car in the future.
Had an amazing experience
Had an amazing experience!
Geani did a fantastic job, definitely recommend
3 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Sarmite, Thank you ever so much for your lovely review. We are delighted to hear that you had an amazing experience with us and that Geani provided fantastic service. Your recommendation means a great deal to the entire team at Sytner Select Northampton. We always strive to offer the best possible service and it’s wonderful to know that this was reflected during your visit. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team
Great experience from start to finish
Great experience from start to finish! Geani did an amazing job and made whole experience stress free
Very professional, friendly and knowledgeable!
Highly recommend
13 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Dzuljeta, Thank you ever so much for your wonderful review. We’re delighted to hear that Geani provided you with a professional, friendly, and knowledgeable service, making your experience completely stress-free. Your kind words truly mean a lot to our team at Sytner Select Northampton. It’s fantastic to know we met your expectations from start to finish. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Thanks once again for choosing us. Kind regards, The Sytner Select Northampton Team
Brilliant Customer Service
Chris Sexton was a brilliant help when it came to figuring out a vehicle that is not only practical, but also within budget and did not push out of boundaries. Gave lovely advice that was extremely informative and helpful to know what was best for my partner and I, and provided all of the information requested no matter how little of importance it may be for some.
29 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you ever so much, Evie, for your kind words and wonderful feedback. We’re delighted to hear that Chris provided practical advice and helped you find a vehicle suited to your needs and budget. It’s great to know that the information given was clear and thorough, making the process smoother for you and your partner. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience with Sytner Select Northampton.
Chris Sexton helped me to find the car…
Chris Sexton helped me to find the car I came in looking for having been given minimal information. His advice was impartial the entire time and I didn’t feel rushed to make any decision. By far one of the best sales reps I’ve met
29 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Taylor. We are delighted to hear that Chris provided impartial advice and made you feel comfortable throughout your visit. It’s wonderful to know that he helped you find the car you were looking for, even with minimal information to start with. Your feedback means a great deal to us, and we’re thrilled that Chris delivered such a positive experience. We appreciate you taking the time to share your thoughts and look forward to welcoming you again in the future.
Purchasing the car
Purchasing the car - Service was great. But from there it all went down hill.
firstly i was miss sold a Electric car charger when i purchase my car which I will give it to the company they did own this and offered to pay me the cost of the charger that they had to pay upfront (keeping it short and simple) but after months of chasing it took 4 managers and multiple lies to finally get the money.
at no point was my complaint taken seriously. i'm still waiting for a response from management and senior managerment about why they think this service is acceptable and why I had to do all the chasing, all the phone calls and all the emails.
being told multiple times only 1 manager can deal with the refund is a load of rubbish. the day i finally got the money was when i spoke to 1 manager called Rooney who I quote " its not your fault so you shouldnt have to wait" - I couldnt agree more! I had the money within 24 hours.
everyeone else ignored me. my emails. my call back requests. I very nearly went back to the shop to return the car. if this is how you treat customers after... I would hate to see how you treat a customer who has a warrenty issue!
I'm now looking for a new car for my partner and I would highly recomend for anyone to avoid this company. trust me if anything goes wrong its easier to just pull your hair out.
30 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Troy, We are sorry to hear about your disappointing experience following your purchase. It is certainly not the standard of service we aim to provide, and we apologise for the delays and lack of communication you endured. Your feedback regarding the handling of your refund and customer care is taken seriously. We appreciate you bringing these concerns to our attention and regret that we fell short of your expectations. Thank you for sharing your honest experience.
The best
Dan Rob, and Ollie were fantastic would 100% recommend for your next car. Fantastic turnover time too.
28 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you so much, Ariz, for your wonderful 5-star review. We’re delighted to hear that Dan Rob and Ollie provided fantastic service and made your car-buying experience so smooth. Your recommendation means a great deal to us, and it’s brilliant to know you appreciated the quick turnover time. It’s always our aim to deliver excellent customer care, and feedback like yours truly motivates the team. We hope you’re thoroughly enjoying your new car and wish you many happy miles ahead!
Decent staff let down by poor senior management.
I wanted to give this 5* based on the ability for the staff at the service centre to deal with the insane amount of work they have while understaffed. They remained courteous and professional throughout my time dealing with them and I can't praise them enough.
I wanted to give this 1* based on the time it took to get a quote through due to the staff being overwhelmed and also being phoned up on the Friday saying my car was at risk of needing to be in all weekend! There were staff shortages potentially meaning my car would need to be in over the weekend as they likely couldn't deal with it on the day!
Somewhere in the middle is probably a fair balance taking these both into consideration.
As someone who had used Car Shop before and now Sytner for the best part of a decade it's a shame to see how the company is a shell of it's former self.
Reduced opening times (the service centre is no longer open on the weekend). Forced to go through annoying auto attendants or getting WhatsApp links to my phone (yeah this doesn't work if calling from teams). A lack of staff cover meaning they are running at the bare bones so someone phoning in sick causes massive issues.
I can't speak highly enough of the front line staff at Sytner in the Service Centre. The big wigs and processes they have put in place that are obviously aimed at cost cutting since the shop was renamed on the other hand needs some serious work to improve.
Your service desk staff turned a really crappy situation into one where I'm willing to give you another chance in 12 months time when my car is back up for service. I imagine for new customers this sort of experience would make them not want to come back ever.
Instead of a generic AI generated response I look forward to seeing how you will address the issues with a lack of available staff in the service centre.
Look after your staff. They deserve better.
25 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Ben, thank you for your detailed and honest feedback. We truly appreciate your kind words about our front-line staff who strive to provide the best service despite current challenges. We acknowledge your concerns regarding staffing and communication, and understand how frustrating this must have been. Your loyalty over the years means a great deal to us, and we are grateful you are willing to give us another chance. Please rest assured your comments have been noted carefully.
Over the moon with my dream car
What can I say Harvey and Dan put me in my car of my dreams ...
It's been a journey ...buying 3 cars through Synter Select Northampton
Friday 25th September started the ball rolling ref My RR autobiography finished and collected car 28th September in the afternoon ...
10/10 thanks Dan n Harvey
28 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you so much, Ted, for your fantastic 5-star review. We’re delighted to hear that Harvey and Dan helped you find the car of your dreams and made the entire journey enjoyable. It’s wonderful to know you’ve chosen Sytner Select Northampton for three cars – your continued trust means a great deal to us. We truly appreciate your kind words and hope you enjoy every moment in your new RR autobiography. Thanks again for your support and for sharing your experience!
Alfie was really helpful
Alfie was really helpful. Explained all the options we had, and made some great recommendations.
26 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Brett. We are delighted to hear that Alfie was able to assist you so well and provide clear explanations about the options available. It’s always our aim to offer helpful and personalised recommendations to ensure you feel confident with your choices. Your feedback is greatly appreciated and motivates us to maintain a high standard of service. We hope to welcome you back to Sytner Select Northampton in the future. Thanks again for sharing your experience.
Great service with Oli D from start to…
Great service with Oli D from start to finish.
Great service with all staff involved.
26 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Amanda, Thank you ever so much for your kind words and five-star review. We’re delighted to hear that Oli D and the entire team provided such a positive experience from start to finish. It’s always wonderful to know our efforts are appreciated, and your feedback truly means a lot to us. Should you ever need assistance in the future, we’ll be more than happy to help. Wishing you all the best and safe motoring ahead. Kind regards, The Sytner Select Northampton Team
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