Went into look at a new car for the wife, was greeted by Matt and Brad who was very helpful and we ended up driving a car away in less than 24 hours, They was very professional and didn’t press us t... Voir plus
Établissement
Changer d'établissementRavens Way, NN3 9UD Northampton, England, GB
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Geani and Dan h were very helpful when we came to sytner they showed us 2 cars and gave us a test drive they were open and transparent through the whole process We have since put a deposit down... Voir plus
L'entreprise a répondu
Matt and Brad were very professional and good with their sales techniques, neither was pushy and they seemed to care and want to help, nothing was too much.
From start to finish was such a good service especially the young man called Oliver Turner. Was so lovely and went above and beyond to get us the best deal on our part exchange. We have always had a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Ravens Way, NN3 9UD, Northampton, England, Royaume-Uni
4,7
Excellent
3 k avis
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TY and Mat were so very helpful and…
TY and Mat were so very helpful and made the experience of buying a new car so much better for us.
Brilliant customer service.
16 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Kathy, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that TY and Mat made your car-buying experience a positive one. Providing brilliant customer service is something we truly strive for, so it’s fantastic to know we met your expectations. We really appreciate you taking the time to share your kind words and hope you enjoy your new vehicle for many miles to come. Warm regards, The Sytner Select Northampton Team
Liam and Louis were brilliant from…
Liam and Louis were brilliant from start to finish, outstanding knowledge and very helpful!
15 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Aidan. We are delighted to hear that Liam and Louis provided you with outstanding knowledge and helpful service throughout your experience. It’s always our aim to offer the highest standard of care and expertise to all our customers. Your positive comments mean a great deal to the team at Sytner Select Northampton, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back in the future.
Thankyou to Johnathan
Thankyou to Johnathan, Bradley and Matt for helping me purchase a beautiful Mazda MX-5. Brilliant service and very helpful. Thankyou
15 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you very much for your kind words. We are delighted to hear that Johnathan, Bradley, and Matt provided you with brilliant service and were very helpful throughout your purchase. It’s wonderful that you are enjoying your beautiful Mazda MX-5. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We hope you continue to have many enjoyable journeys in your new car. Thank you once again for choosing Sytner Select Northampton.
100% recommend great service
Can’t thank Chris enough for putting up with our indecisiousness! He was great both times we came in and helped us achieve our monthly budget and dream car. Not pushy at all and let us decide in our own time if it was the right decision for us.
12 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Lucy, Thank you ever so much for your kind words. We’re delighted to hear that Chris was able to support you patiently and help you find the perfect car within your budget. It’s always our aim to ensure customers feel comfortable and never rushed in making such an important decision. Your feedback is truly appreciated and we’re thrilled that you’re happy with your experience at Sytner Select Northampton. Wishing you many enjoyable miles in your new car!
Ty and Matt trade in
Ty and Matt made buying a vehicle really straightforward with no hard sell, just simple facts and figures. Process end to end done in no time. Thank you gents.
12 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you, Ben, for your kind words. We are delighted to hear that Ty and Matt made your vehicle purchase straightforward and stress-free, without any hard sell. It’s wonderful to know the process was completed quickly and efficiently, providing you with clear, simple facts and figures. Your feedback is greatly appreciated, and it’s always rewarding to hear that our team have made the experience a positive one. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
Liam and Lewis were excellent and very…
Liam and Lewis were excellent and very helpful
10 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Steve, Thank you very much for your kind words. We're delighted to hear that Liam and Lewis provided excellent and helpful service during your visit. It’s always wonderful to receive such positive feedback, and we will be sure to pass on your compliments to them. Your support means a great deal to us, and we hope to continue delivering the same high standard of care whenever you choose Sytner Select Northampton. Best wishes, The Sytner Select Northampton Team
Sam and Rooney were very helpful
Sam and Rooney were very helpful, managed to reach a deal I was happy with. No pressure environment
10 septembre 2026
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Réponse de Sytner Group - Sytner Select Northampton
Thank you, Jordan, for your kind words and for taking the time to share your experience at Sytner Select Northampton. We're delighted to hear that Sam and Rooney were able to assist you in a friendly, no-pressure environment and secure a deal that you were happy with. It’s always our aim to provide excellent service and ensure our customers feel comfortable throughout the process. We truly appreciate your feedback and hope you enjoy your new vehicle. Thank you once again for choosing us.
Réponse de Sytner Group - Sytner Select Northampton
Dear Andrea, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you experienced excellent service at Sytner Select Northampton. It is always our aim to provide the highest standard of care and attention to every customer. Your feedback is greatly appreciated and motivates us to maintain this level of service. We look forward to welcoming you again in the future. Kind regards, The Sytner Select Northampton Team
Excellent customer service
Thank you Tyreke Wilson @ Syrner Northampton for providing an outstanding customer service throughout my vehicle purchase. Your warm approach, professionalism, knowledge and willingness to help from start to finish made the entire process smooth and stress free. I'm delighted with my purchase and thanks to the rest of the team as well.
4 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you, Kalimur, for your kind and thoughtful review. We are delighted to hear that Tyreke Wilson and the team at Sytner Select Northampton provided such excellent service throughout your vehicle purchase. It’s wonderful to know that our professionalism, knowledge, and warm approach helped make the process smooth and stress free for you. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience. Enjoy your new vehicle!
Réponse de Sytner Group - Sytner Select Northampton
Dear Wendy, Thank you very much for your kind words and taking the time to leave such a positive review. We are delighted to hear that you found our service prompt, polite, and helpful. It is always our aim to provide a pleasant and efficient experience for all our customers. Your feedback means a great deal to the team here at Sytner Select Northampton, and we truly appreciate your support. We look forward to welcoming you again in the future. Kind regards, Sytner Select Northampton Team
We visited Northampton Sytner Select to…
We visited Northampton Sytner Select to view a car we’d seen advertised online. We were surprised at the vast stock onsite. A sales advisor assisted us with viewing the car we were interested in and took us for a test drive, at which time we pointed out the service indicator was showing the inspection was 4700 miles overdue. We were informed the car had been serviced onsite and they had probably failed to reset the indicator, however that it would be done on the MPC/PDI as we had agreed to purchase the vehicle and were driving it away the same day. We were handed a basic service print out and the Sytner Select oil service report .
The car was quickly prepared and we drove it away a few hours later, which was a bank holiday weekend .
The inspection light came on again after returning home.
On the Tuesday I contacted my local Audi dealer to confirm the service history was correct, however the 4700 miles overdue inspection was actually for the s-tronic gearbox service. I had been misinformed by Sytners. It was actually an important overdue service. I contacted Sytners to complain as their website states the below:
“All vehicles will receive a Sytner Select 135 multi-point inspection. All vehicles will not require a service for at least 3 months or 3,000 miles”
I was advised on the phone they don’t service gearboxes or change the oil on stronic or dsg and they wouldn’t have known it was needed. However I advised I’d made one simple call and was given the correct information by Audi straight away. They are the trade professionals so should have more knowledge and ability to check than a retail customer!!
So basically the information on the website is very misleading as they only cover engine oil services, nothing more, so be warned.
Now I need to spend an additional £600 + to get the gearbox and haldex oils changed .
Sytner offered no form of resolution or compensation for the above.
I feel very disappointed and mislead by their sales team as the information provided was incorrect.
I would avoid this dealership if you want transparency and to avoid additional expenses that will leave you out of pocket.
30 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
We sincerely apologise that your experience did not meet expectations. Customer trust is important to us, and we regret any confusion regarding the service history and inspection details. We strive for transparency and accuracy in our communications and understand your disappointment regarding the gearbox service information. Your feedback highlights areas for improvement, and we appreciate you sharing your concerns. Thank you for bringing this to our attention, as it helps us enhance the service we provide to all our customers.
Good customer service.
7 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Akshit, Thank you very much for your kind words and for taking the time to share your positive experience with Sytner Select Northampton. We are delighted to hear you found our customer service to be good, as we always strive to provide the highest standard of care and attention to everyone who visits us. Your feedback is greatly appreciated and encourages us to maintain and improve the quality of service we offer. We look forward to welcoming you again in the future. Best wishes, The Sytner Select Northampton Team
Nicola Litchfield
Nicola Litchfield, dealt with an issue I had, she was very professional but at the same time very courteous, finding a solution that helped me and implemented it promptly reducing any impact it’s may have had on me.
5 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Terence, Thank you very much for your kind words regarding Nicola Litchfield’s assistance. We are delighted to hear she was both professional and courteous while resolving your issue promptly. It is always our aim to ensure a positive experience with minimal disruption, and your feedback is greatly appreciated. We hope to continue providing you with excellent service in the future. Kind regards, The Sytner Select Northampton Team
Very well looked after and everything…
Very well looked after and everything explained in a polite and professional way. Great service on the day and I hope the car performs as well in the coming months.
6 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Janine, Thank you very much for your kind words. We are delighted to hear that you felt well looked after and that everything was explained clearly and professionally. It’s wonderful to know that you had a great experience on the day. We truly hope your car continues to perform excellently over the coming months. Your feedback is greatly appreciated, and we wish you many enjoyable journeys ahead. Best wishes from everyone at Sytner Select Northampton.
Our sales person was Rob
Our sales person was Rob
Offered test drives on multiple cars. Nothing too much for the salesman.
Good knowledge of cars.
Friendly and approachable.
6 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Sharon. We’re delighted to hear that Rob provided such a friendly and approachable service while offering test drives on multiple cars. It’s great to know his knowledge and willingness to assist made your experience enjoyable. We truly appreciate you taking the time to share your positive feedback and look forward to welcoming you back to Sytner Select Northampton in the future. Wishing you many happy miles in your new vehicle!
Sam was very helpful
Sam was very helpful and able to answer all our questions to our satisfaction. Professional but also a friendly approach. It all made the buying process so easy.
6 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Martin, thank you very much for your kind words. We are delighted to hear that Sam was able to assist you so effectively and provide a professional yet friendly experience. Making the buying process straightforward and enjoyable is something we truly strive for, and it is wonderful to know that this was reflected in your visit. Your positive feedback is greatly appreciated, and we hope you are thoroughly enjoying your new vehicle. Wishing you all the best on the road ahead.
I had a great experience
I had a great experience. The costumer service was excellent.
6 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Kevon, Thank you ever so much for your kind words. We are thrilled to hear that you had a great experience with us and that our customer service met your expectations. It is always our aim to provide excellent service to everyone who visits Sytner Select Northampton. Your feedback truly means a lot to our team and encourages us to maintain these high standards. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team
Great experience with Sam and Big Ollie
Had a great sales experience with Sam and Big Ollie. They made the part-ex and sales journey very easy. They were both easy going without the usual over bearing car salesman pushiness.
6 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Ryan, thank you ever so much for your kind words and for taking the time to share your experience with Sam and Big Ollie. We’re delighted to hear that the part-exchange and sales process was straightforward and enjoyable, and that you felt comfortable without any pushiness. Providing a relaxed and friendly environment is something we truly value. Your positive feedback means a great deal to us, and we’re pleased that we could make your car buying journey a pleasant one. Warm regards from all at Sytner Select Northampton.
Sophie was amazing today
Sophie was amazing today! Not pushy at all extremely helpful would highly recommend!
Grace & James
5 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Grace & James, Thank you ever so much for your kind words and fantastic review. We are delighted to hear that Sophie provided a helpful and friendly experience without any pressure. It’s wonderful to know you felt supported throughout your visit. Your recommendation means a great deal to us and to Sophie personally. We truly appreciate you taking the time to share your experience and hope to welcome you back to Sytner Select Northampton in the future. Warm regards, The Sytner Select Northampton Team
Great service
Came along for a booked appointment and met with Daniel K. He put us at ease straight away, was really helpful and professional throughout. He showed us around the car and same on the test drive with the controls inside. Really great overall experience and went away a happy customer! Thank you!!
5 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Emily, Thank you very much for your kind words and for sharing your positive experience with Daniel K at Sytner Select Northampton. We are delighted to hear that Daniel made you feel at ease and provided helpful, professional assistance throughout your visit. It’s wonderful to know that the vehicle demonstration and test drive met your expectations. Your happiness as a customer is our greatest reward. We truly appreciate you choosing us and hope you continue to enjoy your new car. Best wishes, Sytner Select Northampton Team
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