Went into look at a new car for the wife, was greeted by Matt and Brad who was very helpful and we ended up driving a car away in less than 24 hours, They was very professional and didn’t press us t... Voir plus
Établissement
Changer d'établissementRavens Way, NN3 9UD Northampton, England, GB
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Geani and Dan h were very helpful when we came to sytner they showed us 2 cars and gave us a test drive they were open and transparent through the whole process We have since put a deposit down... Voir plus
L'entreprise a répondu
Matt and Brad were very professional and good with their sales techniques, neither was pushy and they seemed to care and want to help, nothing was too much.
From start to finish was such a good service especially the young man called Oliver Turner. Was so lovely and went above and beyond to get us the best deal on our part exchange. We have always had a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Ravens Way, NN3 9UD, Northampton, England, Royaume-Uni
4,7
Excellent
3 k avis
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Jack was helpful and thorough with the…
Jack was helpful and thorough with the handover. Rooney helped with paperwork and made it easy and simple. Delight to work with them. Thank you
5 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Nim. We’re delighted to hear that Jack and Rooney made the handover and paperwork straightforward and enjoyable for you. It’s always our aim to provide a smooth and pleasant experience, and it’s wonderful to know you found working with the team a delight. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We hope you enjoy your new vehicle and look forward to assisting you again in the future.
The worst experience
The worst experience. Our initial dealings with the sales guy Bradley was excellent, we found a car and paid a deposit to reserve. We were then passed to the Sales Manager Alex, not a professional experience at all. We were told more about his personal life than anything else as he sat with his can of Monster, not a great look. Arranged to collect our car the following week. We received a Sytner demands and needs document via email and nothing else. I called 3 days prior to our agreed collection appointment to confirm it was still okay and was told it was. I followed up with an email to both the sales manager and sales man, no response from the manager and a response from the sales man to say he was out of the office but as far as he was aware all okay. We arrived at our appointment, the sales manager was clearly not expecting us and we were ushered into his office to be told the car wasn’t ready and he didn’t know we were coming. Apparently it’s awaiting a part although he had no idea which part. I said I had tried to email him but no response and he said he had been out of the business for the last 4 days. We left having arranged for them to update us on when it will be ready and arrange a delivery to us. 3 days later not a word so the order was cancelled. I sent an email outlining my frustrations to the sales manager and his manager and received a very obvious Chat GPT response within about 10 mins and not even an acknowledgment from the Manager. The fact the car wasn’t ready is not the problem, the awful service received was. My observation whilst there is a highly disorganised branch run by salesmen with absolutely no customer service to back up the sale. It’s clearly all about taking making the sale and what comes after is a gamble! I wouldn’t touch Sytner Select in future. We found an alternative car with Evans Halshaw in Bedford and have had a completely opposite experience, they have been an absolute pleasure.
21 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Kim, we are truly sorry to hear about your disappointing experience at Sytner Select Northampton. It is clear that our service did not meet the professional standards you rightfully expected. We appreciate your honest feedback as it highlights areas where we must improve. Thank you for sharing your experience and we regret that we let you down. We wish you all the best with your new vehicle and thank you for considering us initially.
Help resolving an issue …
After a few little problems with the sale, Nikki has been extremely helpful with the after sales care and has helped so much to resolve the issues, thank you fir all your help Nikki
4 septembre 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Emma, Thank you very much for your kind words and for recognising Nikki’s efforts. We truly appreciate your patience during the initial challenges and are delighted to hear that Nikki was able to provide you with excellent after sales care. It’s wonderful to know that your concerns were resolved satisfactorily. Your feedback means a great deal to us and motivates the team to maintain the highest standards. We hope you continue to enjoy your experience with Sytner Select Northampton. Best wishes, The Sytner Select Team
Very good service
Very good service, very polite and friendly all round brilliant service
2 septembre 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Connor, Thank you very much for your kind words and positive feedback. We are delighted to hear that you experienced very good service and found our team polite and friendly throughout your visit. It is always our aim to provide brilliant service and ensure every customer feels valued and well looked after. Your support and appreciation mean a great deal to us. We look forward to welcoming you back to Sytner Select Northampton in the future. Kind regards, The Sytner Select Northampton Team
Excellent customer service
I viewed a couple of cars recently at the Northampton branch and was pleasantly surprised. There was a very large range of vehicles to choose from and the staff went above and beyond to assist with all my queries. A young lady called Justyna served me and couldn’t be more helpful! She was friendly, courteous, approachable and answered all my questions without any pressure to sell the vehicle. Very pleased with my visit and would highly recommend Sytner Select at Northampton.
28 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Selma, Thank you very much for your kind words and the fantastic 5-star review. We are delighted to hear that Justyna provided such friendly and helpful assistance during your visit. It’s wonderful to know you appreciated the wide range of vehicles and the pressure-free experience. Your recommendation means a great deal to us. We hope you continue to enjoy your new vehicle and look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Called in today
Called in today, we were supported by Chris, he listened to what our requirements were and guided us to the perfect car.
31 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Mark. We are delighted to hear that Chris was able to listen carefully to your requirements and guide you to the perfect car. It’s always our aim to provide a supportive and personalised experience for every customer. Your positive feedback means a great deal to the whole team at Sytner Select Northampton. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Thank you once again for choosing us.
Justyna was very helpful from start to…
Justyna was very helpful from start to finish I am currently looking at a bigger car in the future and I would definitely suggest Justyna her knowledge and also very bubbly personality made it so easy
12 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Thank you, Hayden, for your kind words. We’re delighted to hear that Justyna was so helpful throughout your experience and that her knowledge and friendly personality made everything straightforward. It’s wonderful to know you’d recommend her, and we look forward to assisting you when you’re ready to consider a bigger car in the future. Your feedback means a great deal to us, and we appreciate you taking the time to share your positive experience with Sytner Select Northampton.
Brought a car today from sytner select…
Brought a car today from sytner select and it was one of the best experiences we have had when it comes to buying a car! We dealt with 2 gentlemen named Ewan and Ollie, and they was extremely helpful, couldn’t fault them at all! Thankyou so much to these two gentlemen we have now got our car that we have been wanting for a while, and we can not be more grateful for there help!
30 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Thank you so much, Courtney, for your lovely kind words. We’re delighted to hear that Ewan and Ollie provided such helpful and attentive service during your car purchase. It’s wonderful that you’ve now got the car you’ve been wanting for a while. Your satisfaction means a great deal to all of us at Sytner Select Northampton. We truly appreciate you taking the time to share your positive experience and wish you many happy miles ahead in your new vehicle.
Visited without an appointment and was…
Visited without an appointment and was met by Geani who pointed us in the right direction without being pushy. Both Geani and Louis were professional, polite and helpful ensuring the purchase of our vehicle was dealt with promptly. Wouldn’t hesitate to recommend. Thanks both!
30 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Lee, Thank you very much for your kind words. We are delighted to hear that Geani and Louis provided you with a professional and helpful experience during your visit. It’s fantastic to know that you felt supported without any pressure and that your vehicle purchase was handled promptly. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your positive experience. Thanks again for choosing Sytner Select Northampton. Best wishes, The Sytner Select Northampton Team
Professional and friendly service.
Professional and friendly service.. bought car from them 5 years ago at a good price.never had a single issue.would recommend anyone who's looking for a car to check out their great selection....
28 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Thank you very much, Piers, for your kind words and for taking the time to share your experience. We are delighted to hear that you have enjoyed your car over the past five years without any issues. It means a great deal to us that you would recommend Sytner Select Northampton to others. Your support and satisfaction are truly appreciated, and we hope you continue to have many more enjoyable miles ahead with your vehicle. Thank you once again.
Amy was simply fabulous
Amy was simply fabulous. Very helpful and friendly. Knowledgeable about the car and Sytner services. A pleasure to buy from.
29 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Steve, Thank you ever so much for your brilliant review. We’re delighted to hear that Amy provided you with such a friendly and knowledgeable experience. It’s wonderful to know that buying from Sytner Select Northampton was a pleasure for you. Your kind words truly mean a lot to us. We hope you enjoy your new car and look forward to being of service again in the future. Best wishes, The Sytner Select Northampton Team
Great customer service
Great experience and great customer service from Chris dealing with our indecisiveness with different options. Took it all in his stride and really helped us make the right decision for us.
Dan helped us at the end with sorting everything out. Great service from the both of them.
Thanks
29 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Sally, Thank you kindly for your wonderful review. We are delighted to hear that Chris and Dan provided such excellent service and helped guide you through your options with patience and understanding. It’s great to know they made the process straightforward and enjoyable for you. Your kind words are greatly appreciated and mean a lot to the team. We hope you continue to enjoy your experience with Sytner Select Northampton. Best wishes from all of us.
Réponse de Sytner Group - Sytner Select Northampton
Dear Harish, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our customer service met your expectations and contributed to a positive visit. At Sytner Select Northampton, we always strive to provide excellent service and it’s wonderful to know this was reflected during your time with us. We truly appreciate your support and look forward to welcoming you back in the future. Best regards, The Sytner Select Northampton Team
Exceptional professionalism from start…
Exceptional professionalism from start to finish
29 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Mr Jackson, thank you very much for your kind words and fantastic review. We are delighted to hear that you experienced exceptional professionalism from start to finish during your time with Sytner Select Northampton. It is always our aim to provide the highest standard of service and to ensure every customer feels valued and well cared for. Your feedback is truly appreciated, and we hope to have the pleasure of assisting you again in the future. Warm regards from the entire team.
Super Sytner Service
From the start, I was well looked after by every member of the Sytner staff who dealt with me. Everyone was knowledgeable, friendly and professional with a no-nonsense attitude. I bought the car, which I was part-exchanging, from CarShop, prior to Sytner and I must say that there is a notable improvement in all aspects of the operation since Sytner took over. I was most impressed and I have already recommended Sytner to a couple of friends. Top marks.
28 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Bill, Thank you very much for your kind words and for taking the time to share your positive experience with Sytner Select Northampton. We’re delighted to hear that our team provided knowledgeable, friendly, and professional service throughout. It’s wonderful to know that you noticed an improvement since Sytner took over and that you’ve already recommended us to friends. Your support and feedback mean a great deal to us. We look forward to welcoming you back in the future. Kind regards, Sytner Select Northampton Team
Customer Excellence
The process from beginning through to purchase was excellent! Matt Cull & Chris Sexton were absolutely incredible,I would highly recommend their expertise and customer care.Thanks both.
29 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Cara, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that Matt Cull and Chris Sexton provided exceptional customer care and expertise throughout your purchase. It’s always our aim to make the process as smooth and enjoyable as possible, and feedback like yours truly honours the hard work of our team. We greatly appreciate your recommendation and hope you continue to enjoy your new vehicle. Thank you once again for choosing Sytner Select Northampton. Best wishes, The Sytner Select Team
Matt Cull and Chris Sexton were…
Matt Cull and Chris Sexton were brilliant. Very accommodating and really went the extra mile to help us drive away with the vehicle we wanted. Would 100% recommend
29 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Thank you so much for your wonderful feedback, Stefan. We’re delighted to hear that Matt and Chris provided such a positive experience and went the extra mile to ensure you drove away with the vehicle you wanted. Your recommendation means a great deal to us. It’s always our aim to be accommodating and helpful, so it’s fantastic to know that was reflected in your visit. We hope you continue to enjoy your new vehicle for many years to come.
Exceptional Service from Ty. A Car Salesman in a League of His Own
I honestly cannot recommend Ty highly enough. I went with my mother to help her purchase her car, and from our very first conversation right through to completing the purchase, Ty made the entire experience exceptional.
Ty is naturally talented at what he does. He is friendly, polite, patient and exceptionally knowledgeable about his profession. He answered every question we had, explained everything clearly and, importantly, pointed out things we hadn’t even thought of or known to ask about. He made sure we understood everything and that nothing was overlooked.
What really sets Ty apart, though, is the way he treats his customers. There was absolutely no pushing, persuading or rushing at any point. He gave my mother the time and space to make her own decision, while always being there with honest, professional and helpful advice. The whole process was smooth, calm and genuinely stress-free from beginning to end.
Ty is not simply a car salesman. He is someone who genuinely cares about the people he is dealing with and takes pride in making sure they have the right information and feel completely comfortable with their decision. His professionalism, patience, honesty and genuine manner are what set him apart. He doesn’t make you feel like a customer he is trying to sell a car to, he makes you feel like a person he is genuinely trying to help.
Ty is not just a car salesman he is a genuinely exceptional person who happens to be extremely good at selling cars.
We have met and dealt with many car salesmen over the years, but I can honestly say that we have never come across anyone quite like Ty. He is genuinely in a league of his own. His knowledge, patience, professionalism, manners and, most importantly, his genuine approach to people are second to none.
I would also like to mention all the other members of staff we met during our visit. Everyone we encountered was friendly, welcoming, professional and helpful. The overall atmosphere was incredibly positive, and it was clear that customer service was genuinely important throughout the dealership.
The dealership itself was also extremely impressive. The layout was top-spec, modern, spacious and very well thought out, with something to cater for all individuals and a wide range of needs. Everything felt comfortable, accessible and welcoming, which added to what was already an outstanding experience.
Buying a car can sometimes feel stressful or overwhelming, but Ty and the team completely changed that experience for us. My mother felt comfortable, respected and looked after throughout, and that meant a great deal to both of us.
If you are looking for someone who knows his profession inside out, listens to his customers, explains everything properly and allows you to make your own decision without any pressure whatsoever, I would wholeheartedly recommend Ty.
An absolute credit to the dealership and, without question, one of the best car salesmen we have ever had the pleasure of dealing with.
Thank you, Ty, and thank you to the entire team, for making my mother’s car-buying experience such a smooth, peaceful and genuinely enjoyable one. Outstanding service from start to finish.
26 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Thank you so much for your kind and thoughtful words. We’re delighted to hear that Ty, and the entire team, made your mother’s car-buying experience so enjoyable and stress-free. It means a great deal to know our commitment to friendly, patient, and professional service truly stood out. Your recommendation is greatly appreciated, and we’re thrilled that you felt comfortable and well supported throughout. We look forward to welcoming you both again in the future. Many thanks once again.
Top notch service
Had a recent bad purchase from a different dealer leaving me quite out of pocket, sytner went out of Thier way to give me the best deal possible on my new motor, and even sorted out and issue that arose within a week of having the vehicle, it says sorted and fixed at Thier expenses, with zero quarrels. The team were very helpful, particularly Oliver and Nicola.
26 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Thank you, Dave, for sharing your positive experience with Sytner Select Northampton. We’re delighted to hear Oliver and Nicola were so helpful and that your concerns were resolved swiftly and without any fuss. It means a great deal to us that we could provide you with the best possible deal and support following your previous difficulties. Your kind words are greatly appreciated, and we’re pleased to have restored your confidence in purchasing a vehicle with us. Wishing you many enjoyable miles ahead!
We had the pleasure of Sam and Rooney…
We had the pleasure of Sam and Rooney looking after us. They were very helpful and everything went very smoothly. Would definitely recommend
25 août 2026
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Réponse de Sytner Group - Sytner Select Northampton
Dear Jeanne, Thank you very much for your kind words. We are delighted to hear that Sam and Rooney provided you with such helpful and smooth service during your visit. Your recommendation means a great deal to us and reflects the commitment our team has to ensuring a positive experience for everyone. It was a genuine pleasure to assist you, and we hope to have the opportunity to welcome you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
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