BMW returned to me after 3 days. Fault not repaired but charged £600 plus. BMW returned to Sytner for second time. Result.. Didn't have the part. BMW returned to Sytner for a third time. Job complete... Voir plus
Établissement
Changer d'établissementArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Lisez les avis des autres
Welcoming friendly staff. You are made to think you are the only customer. Everything is explained in full detail. Free car wash and all done to a very high standard. Fantastic service.
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throug... Voir plus
L'entreprise a répondu
Service all good and staff helpful and professional. They will try to chase up the tyre manufacturer for the analysis report requested a few months ago following all 4 tyres reported as failures dur... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Royaume-Uni
4,7
Excellent
491 avis
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Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much, Mr Callander, for your kind words. We are delighted to hear that everything went like clockwork during your experience with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Stevenage BMW in the future.
Jason from Sytner Hitchin is very…
Jason from Sytner Hitchin is very helpful and professional, so I could get back my car by 1 day.
22 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Bryan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Jason was able to assist you so efficiently and professionally, ensuring you got your car back within a day. It’s always our aim to provide excellent service and support to our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. Kind regards, The Sytner Stevenage BMW Team
I’m very satisfied with the service…
I’m very satisfied with the service that we received from BMW Synter Stevenage.
Having sourced vehicles from them for over fifteen years now, again on this latest engagement everything was dealt with to a very high standard.
Well done to Molly Taylor who looked after us, you made it all very easy Molly!
Stuart Walker.
18 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Stuart, Thank you very much for your kind words and continued loyalty over the past fifteen years. We are delighted to hear that your recent experience with Sytner Stevenage BMW met your expectations and that Molly Taylor provided such excellent service. It’s always a pleasure to know our customers feel well looked after and that the process was made easy. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Kind regards, Sytner Stevenage BMW Team
Excellent friendly greeting
Excellent friendly greeting, efficient and timely process to book in vehicle and was ready when confirmed. Allowed me with confidence to plan my day.
18 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Darren, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Stevenage BMW. We are delighted to hear that you found our greeting friendly and the booking process efficient and timely. It is wonderful to know that we were able to provide you with the confidence to plan your day effectively. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
I’ve had 2 experiences very close…
I’ve had 2 experiences very close together. One is really fast and good at replying and sorting the issue, the other person has booked me in, and then not ever made contact after that, and I was lucky I guessed correctly my car was ready….. 3 hours after it was actually ready. 50/50
17 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear George, thank you for sharing your feedback. We are pleased to hear that one of your experiences was efficient and met your expectations. However, we sincerely apologise for the lack of communication regarding your booking and the delay in informing you that your car was ready. We appreciate your patience and understanding, and we value your honest comments as they help us improve our service. We hope your future visits will be consistently positive.
Great customer service with Oli and an…
Great customer service with Oli and an affordable MOT. Thanks!
15 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Bill, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that Oli provided you with great customer service and that you found our MOT service affordable. It’s always our aim to ensure every customer feels valued and well looked after. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Stevenage BMW in the future. Thanks once again for choosing us. Best regards, The Sytner Stevenage BMW Team
Watch out for these cowboys when buying…
Watch out for these cowboys when buying parts online. They illegally charge a restocking fee which is not allowed for items bought online. Worse still, they promised they would issue a full refund on this occasion only for me to return them and them not issue a full refund. Dishonest, illegal practice from a BMW main dealer. Disgusting- formal complaint raised and reported to trading standards.
17 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Ade, we are sorry to hear about your disappointing experience with our online Parts Store Service. We take all concerns seriously and aim to uphold the highest standards of honesty and fairness. We would like to invite you to contact our Head of Aftersales, Alun Clarke at, alunclarke@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to address the matter to your satisfaction. Thank you for bringing this to our attention.
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Robert, for your kind words. We are delighted to hear you found our team welcoming, informative and professional. It is always our aim to provide the best possible experience for our customers, and your feedback is greatly appreciated. We look forward to welcoming you again.
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Bryan, for your kind words. We’re delighted to hear that our team’s preparation met your expectations. It’s always our aim to provide a seamless and efficient experience for all our customers. Your feedback is greatly appreciated and motivates us to maintain these high standards.
Always get a 5 star service.
13 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Gary. We are delighted to hear that you consistently receive a 5 star service with us. Your continued support means a great deal, and we look forward to welcoming you back to Sytner Stevenage BMW in the future.
As always a great experience
As always a great experience, whilst the car was being serviced I had a coffee and caught up with emails.
10 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you for your kind words. We’re delighted to hear you enjoyed a comfortable and productive visit while your car was being serviced. It’s always our pleasure to provide a welcoming environment where you can relax and catch up on your emails.
Always feel valued as a customer
Always polite, friendly, efficient and professional, and always make me feel valued as a customer, even though yesterday's visit was just for an MOT, so really not a very costly one, for once! :)
9 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Rebecca, for your kind words. We’re delighted to hear you felt valued and appreciated during your MOT visit. It’s always our aim to provide polite, friendly, and professional service to all our customers, no matter the occasion. We look forward to welcoming you back to Sytner Stevenage BMW soon.
Disappointed with my BMW 320i experience
*Regretting My BMW 320i Purchase – Poor Quality and Even Worse Customer Service*
I purchased a BMW 320i from BMW Sytner in October, expecting premium quality and service for what will ultimately be a £40,000 investment. Unfortunately, the experience has been nothing short of disappointing.
Right from the start, the car had *chips and pinhole defects* in the paintwork and *air bubbles on the passenger side window*. I reported these issues immediately, but over 7 weeks later, they still haven’t been resolved. The dealership has repeatedly delayed the repairs, offering to fix the chips and pins only if I drop the car off separately from the window replacement. I’ve made it clear I don’t want to go through the hassle of dropping the car off twice for issues that should’ve been addressed before delivery.
What’s most frustrating is the *complete lack of accountability and urgency*. Before the sale, the staff were incredibly attentive—constantly in touch, eager to help. But once the car was sold, that support vanished. Trying to get post-sale issues resolved feels like shouting into the void.
For a brand that prides itself on luxury and customer satisfaction, this experience has been a major letdown. I expected better from BMW and Sytner. At this point, I *regret every second* since I signed the papers. If you're considering buying from them, think twice—because once they have your money, *you’re on your own*.
14 octobre 2025
Avis spontané
The sales person was very helpful
The sales person was very helpful. The only negative was the garage was unable to provide a road test in the model that we were interested in buying.
6 décembre 2025
Avis spontané
Sytner Stevenage service
I like having a dedicated member of staff to deal with me. I find the videos of the procedure reassuring. The showroom is welcoming & comfortable. I like having a waiting slot & was able to work on the show room whilst waiting for my car to be ready.
5 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Lindsay, Thank you very much for your kind words. We’re delighted to hear that having a dedicated member of staff and the videos provided reassurance throughout your visit. It’s wonderful to know you found our showroom welcoming and comfortable, and that the waiting slot allowed you to work productively while your car was being prepared. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes, The Sytner Stevenage BMW Team
Great service and very helpful
Great service and very helpful. Managed to sort a courtesy car for us.
2 décembre 2025
Avis spontané
Very friendly and helpful team from…
Very friendly and helpful team from booking to explaining the work done and some follow-ups.
I have used BMW garages for over 20 years and more than happy to recommend Sytner Steveage.
1 décembre 2025
Avis spontané
Steven dealt with my car
Steven dealt with my car. Everything went smooth. Best service 5⭐️
11 novembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Puia Andrei, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that Steven provided you with a smooth and efficient service experience. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes, The Sytner Stevenage BMW Team
Really friendly and went the extra mile…
Really friendly and went the extra mile for me to help out.
28 novembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that our team was friendly and went the extra mile to assist you. It is always our aim to provide a welcoming and helpful experience for all our customers. Your support means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Stevenage BMW in the future.
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