BMW returned to me after 3 days. Fault not repaired but charged £600 plus. BMW returned to Sytner for second time. Result.. Didn't have the part. BMW returned to Sytner for a third time. Job complete... Voir plus
Établissement
Changer d'établissementArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Lisez les avis des autres
Welcoming friendly staff. You are made to think you are the only customer. Everything is explained in full detail. Free car wash and all done to a very high standard. Fantastic service.
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throug... Voir plus
L'entreprise a répondu
Service all good and staff helpful and professional. They will try to chase up the tyre manufacturer for the analysis report requested a few months ago following all 4 tyres reported as failures dur... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Royaume-Uni
4,7
Excellent
491 avis
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Efficient service
19 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Martyn, for your kind words. We’re delighted to hear you found our service efficient. It’s always our aim to provide a smooth and positive experience for all our customers. We truly appreciate your feedback and continued support.
Arrived before my allotted time
Arrived before my allotted time, car was booked in promptly, was told I would be updated about my vehicle which I was, and I requested to be told as soon as my car was ready for collection so as to miss heavy traffic early evening, collected car just after lunch, was very pleased with the service I got from check in to collection, faultless service.
18 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Geraldine, thank you very much for your kind words and for taking the time to share your experience with us at Sytner Stevenage BMW. We are delighted to hear that the service from check-in to collection was faultless and that our team kept you well informed throughout. It’s wonderful to know we helped you avoid the heavy traffic and that you were pleased with the prompt and efficient care your vehicle received. We truly appreciate your positive feedback.
Derek sold me a great car last year and…
Derek sold me a great car last year and Ben ensured I had a excellent service experience this year.
This is why I drive a BMW.
9 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, David. We’re delighted to hear that Derek and Ben provided you with such a positive experience, both when purchasing your car and during your recent service. It’s always our aim to ensure every customer feels valued and well looked after. Your continued loyalty means a great deal to us, and we’re thrilled that driving a BMW brings you such satisfaction. We look forward to welcoming you back in the future.
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Stephen, for your kind words. We’re delighted to hear you found our team very helpful. It’s always our aim to provide excellent service and support. Your feedback is greatly appreciated and motivates us to maintain high standards.
Stephen really looked after me!
Stephen really looked after me!
Kept informed and was well looked-after my entire visit.
11 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Nicola, for your kind words. We’re delighted Stephen provided such attentive care and kept you well informed throughout your visit. It’s wonderful to hear you felt looked after so thoroughly. We truly appreciate your positive feedback.
Ash and the team were brilliant
Ash and the team were brilliant! Really helpful with quick and concise service.
5 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Lucas, Thank you very much for your kind words. We are delighted to hear that Ash and the team provided you with a brilliant experience and that our service was both quick and concise. It is always our aim to offer helpful and efficient support to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best regards, Sytner Stevenage BMW Team
The appointment was easy to arrange…
The appointment was easy to arrange with a reminder sent prior to the specified date and time. I was updated regularly during the repair. The staff were helpful and very knowledgeable/professional also very easy to talk to.
2 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Jennifer, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that arranging your appointment was straightforward and that our team kept you well informed throughout the repair process. It’s wonderful to know you found our staff both knowledgeable and approachable. Your feedback is greatly appreciated and serves as a great encouragement to all of us here at Sytner Stevenage BMW. We look forward to welcoming you again in the future. Best regards, The Sytner Stevenage BMW Team
Service and warranty repairs.
I had my car serviced, and had work carried out under a warranty. Both were done very well, and I was kept advised of the work done, as the parts were awaiting delivery. I was offered a courtesy car while the parts were due. All in all a very positive experience. Well done to all.
30 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear John, Thank you very much for your kind words and positive feedback. We are delighted to hear that your service and warranty work were carried out to your satisfaction and that you felt well informed throughout the process. It’s great to know the courtesy car helped during the wait for parts. Your appreciation means a lot to the entire team at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
Bought a used X1 with a trade-in
Bought a used X1 with a trade-in. Attentive service from the sales team especially Sam who was the main contact. A few minor issues with the process but these were all rectified satisfactorily. Overall a good experience.
16 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear David, Thank you very much for your kind words and for choosing Sytner Stevenage BMW. We’re delighted to hear that Sam and the sales team provided attentive service throughout your purchase. It’s great to know that any minor issues were resolved to your satisfaction. Your feedback is greatly appreciated, and we’re pleased that overall you had a good experience with us. We hope you enjoy your new X1 and look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Love the place
Love the place. From it’s Specialist Cars roots and now Sytner the team are all very welcoming and I can imagine it isn’t easy running such an operation so credit to everyone involved.
24 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Tim, thank you ever so much for your kind words and your long standing custom and relationship with Stevenage and thoughtful review. We are delighted to hear that you feel welcomed by our team and appreciate the journey from Specialist Cars to Sytner. It truly means a great deal to us that our efforts are recognised, especially given the complexities involved in running such an operation. Your support and encouragement are greatly valued by everyone here at Sytner Stevenage BMW. We look forward to welcoming you back again soon.
Excellent car service
The car was serviced and this was extended by a day which meant it would be with you for the weekend, however then we were told that it could be collected on Saturday morning, which was really good news.
22 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words. We’re delighted to hear that the service experience met your expectations and that the early collection on Saturday morning was a pleasant surprise. It’s always our aim to provide a smooth and convenient service for our customers. Your feedback is greatly appreciated and motivates our team to continue delivering excellent care. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Thank you once again for choosing us.
Really great service
Really great service, quick efficient and explained simply
23 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words. We’re delighted to hear you found our service quick, efficient, and easy to understand. It’s always our aim to provide a straightforward and positive experience for all our customers. We truly appreciate your feedback.
Excellent service as always and very…
Excellent service as always and very comfortable surroundings to wait in.
17 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, John, for your kind words. We’re delighted to hear you consistently enjoy our service and find the surroundings comfortable. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Stevenage BMW soon.
Oli Nash for president!!
Oli Nash at Sytner BMW/Mini service in Stevenage is brilliant. Exemplary service and always goes the extra mile. Never leaves a stone unturned and always makes sure that customers are 100% happy with their cars and the service they receive. You pay for quality at main dealers but you get it here. Guaranteed.
2 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Daniel, for your wonderful feedback. We are delighted to hear that Oli Nash consistently provides exemplary service and goes the extra mile to ensure complete satisfaction. It’s fantastic to know that our commitment to quality at Sytner Stevenage is recognised and appreciated. Your kind words truly mean a lot to the team and reinforce our dedication to delivering the highest standards. We look forward to continuing to provide you with outstanding service in the future.
Great customer service
Easy process, great customer service. Ollie was great in managing my issues and getting the problem resolved with my car, good updates both systemically online and in person.
9 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Ollie provided excellent support and kept you well informed throughout the process. It’s wonderful to know that your experience with us was straightforward and that our customer service met your expectations. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future. Your satisfaction is very important to us.
Stephen went above and beyond for me
Stephen went above and beyond for me. Very helpful - thank you.
7 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Neil. We’re delighted to hear that Steven provided such excellent service and went above and beyond to assist you. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Stevenage BMW in the future.
Oli is always very helpful and goes…
Oli is always very helpful and goes above and beyond with his customer service.
6 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Alexander, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Oli consistently provides such excellent customer service and goes above and beyond to assist you. It is always our aim to ensure every customer feels valued and well supported throughout their journey with us. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Stevenage BMW Team
Very happy with the efficiency of the…
Very happy with the efficiency of the Service team. My car broke down and I arrived unexpectedly at Sytner and asked for help which was duly provided, including the provision of a courtesy car and later a hire car. The part required was on long lead time and with it being Christmas it was going to exasperate the time my car was on the road. I was particularly satisfied with Stephen’s efforts all round. I always receive high quality service at Sytner Stevenage. Good job!
2 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear James, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Stephen and the Service team were able to assist you promptly during a difficult situation, especially over the Christmas period. It’s wonderful to know that you consistently receive high-quality service at Sytner Stevenage. Your satisfaction is our priority, and we truly appreciate your continued trust and support. Best wishes, The Sytner Stevenage BMW Team
Easy check in & was kept up to date…
Easy check in & was kept up to date with progress
30 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Barbara, for your kind words. We’re delighted to hear that the check-in process was easy and that you felt well informed throughout. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Stevenage BMW in the future.
Simply the best
When we got to the dealership we meet Dereck who was very polite made us both a coffee and took us threw the signing stages made us feel very welcome and Dereck will b the reason I will be back for my next new car then Thierry show me all the gadgets on the car he was polite funny and knows what he’s doing and Chris I only spoken to on the phone and again very polite and easy to talk to in all you have an excellent team
29 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Alan, thank you very much for your kind words and for taking the time to share your experience at Sytner Stevenage BMW. We are delighted to hear that Derek, Thierry, and Chris made you feel so welcome and supported throughout your visit. It’s wonderful to know that their politeness, knowledge, and humour left such a positive impression. We truly appreciate your recommendation and look forward to welcoming you back for your next new car. Best wishes from the entire team.
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