BMW returned to me after 3 days. Fault not repaired but charged £600 plus. BMW returned to Sytner for second time. Result.. Didn't have the part. BMW returned to Sytner for a third time. Job complete... Voir plus
Établissement
Changer d'établissementArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Lisez les avis des autres
Welcoming friendly staff. You are made to think you are the only customer. Everything is explained in full detail. Free car wash and all done to a very high standard. Fantastic service.
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throug... Voir plus
L'entreprise a répondu
Service all good and staff helpful and professional. They will try to chase up the tyre manufacturer for the analysis report requested a few months ago following all 4 tyres reported as failures dur... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Royaume-Uni
4,7
Excellent
489 avis
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Very poor service
Very poor service, received a letter about a recall, called the service department to book the car in to have it done, I was told that you can wait or leave the car all day, if it’s reasonably quick I’ll wait while this recall gets done. And I was given a date that was not suitable, can we look to get this done on a Friday morning, we “we don’t do waiting’s” on Fridays. Ok so the other option is a cutesy car, and I’ll leave you the call all day. We don’t have any curtesy cars till the 14th of November. So I have a letter for a recall but not able to use the nearest centre to get this done. If you are unlucky enough to need the service department for a recall at Sytner Stevenage. Perhaps avoid it as it’s not the best option where to take your car to fix a recall issue. Now I’m left having to ring around to find the next centre. I’ll make sure it’s not Stevenage BMW. Ironic that you try to do the right thing and you get stifled by very poor customer service.
2 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Alex, We sincerely apologise for the inconvenience and frustration you experienced when trying to book your recall at Sytner Stevenage BMW. We appreciate your feedback and understand how disappointing it must have been not to receive a suitable appointment or courtesy car promptly. Our aim is always to provide the best customer service, and we regret that we fell short on this occasion. Thank you for bringing this to our attention. Kind regards, Sytner Stevenage BMW Team
Ben is very helpful and provides…
Ben is very helpful and provides detailed explanations.
30 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Cheng Kwai Cheung, Thank you ever so much for your kind words. We’re thrilled to hear that Ben was able to assist you with helpful and detailed explanations. Providing clear information is something we take great pride in, and it’s wonderful to know that this made your experience positive. Your feedback is greatly appreciated and serves as encouragement for the whole team. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes, The Sytner Stevenage BMW Team
Praise for Sam and Raj
Whilst a very costly, unexpected repair, the service I received was very good, especially from Sam and Raj, both of whom went some way to ameliorating the damage.
24 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Caroline, Thank you for your kind words and for recognising the efforts of Sam and Raj during what was understandably an unexpected and costly repair. We truly appreciate your understanding and are pleased to hear that the service you received helped to ease the situation. Your feedback means a great deal to our team, and we remain committed to providing the best possible experience for all our customers. Kind regards, Sytner Stevenage BMW Team
Never have any issues with the team at…
Never have any issues with the team at Sytner stevenage
There all so helpful and polite to all there customers.
29 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Ian, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you have consistently experienced helpful and polite service from the team at Sytner Stevenage. It is always our aim to provide excellent customer care, and your feedback is truly appreciated. We look forward to continuing to assist you with your BMW needs in the future. Best wishes, The Sytner Stevenage BMW Team
service is always excellent Ben who…
service is always excellent Ben who looked after me was great no complaints at all
23 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Dan. We’re delighted to hear that you consistently receive excellent service and that Ben was able to look after you so well. It’s always wonderful to know our customers are happy with the care and attention they receive. Your positive feedback means a great deal to the entire team here at Sytner Stevenage BMW. We look forward to continuing to provide you with the high standards of service you expect and deserve.
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Tina, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service quick, efficient, and friendly, all at a reasonable price. Your feedback is truly appreciated and motivates our team to maintain the highest standards. It’s always a pleasure to know that our efforts result in satisfied customers like yourself. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Ben in the service department
Ben in the service department was exceptional, he made my experience smooth with no hassle whilst my car was in for a repair. He was always easy to and quick to contact and I would highly reccomend bmw stevenage due to him. Thank you Ben!
26 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Jack, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ben provided exceptional service and made your repair process smooth and hassle-free. It is always our aim to ensure customers feel valued and well cared for. We truly appreciate your recommendation of BMW Stevenage and will be sure to pass your thanks on to Ben. We look forward to welcoming you back in the future. Kind regards, Sytner Stevenage BMW
Brilliant service from BMW Stevenage
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throughout the whole process.
It’s clear that customer service is a priority, and Ash went above and beyond to make sure everything was handled smoothly. A real credit to the team at BMW Stevenage.
Highly recommended — thank you, Ash, for the excellent service!
25 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you so much, Kasia, for your wonderful review. We are delighted to hear that Ash provided you with such professional and friendly service throughout your experience. It’s fantastic to know that his knowledge and dedication made the process smooth and enjoyable for you. Your kind words are truly appreciated and serve as great encouragement for the entire team at BMW Stevenage. We look forward to welcoming you back in the future. Thank you once again for your recommendation.
My vehicle went in for an MOT and a…
My vehicle went in for an MOT and a scheduled service last Thursday, having booked the slot 3 months ago. At the time of booking, I asked and I was assured that the work could be completed in a day, unfortunately the work was not completed in a single day and ran into the following day (yesterday - Friday). Not what I was told at the time of booking.
24 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Mr Reusch, Thank you for your feedback. We apologise that your vehicle’s MOT and service took longer than initially advised. We understand how inconvenient this must have been, especially after booking well in advance. We always aim to meet our customers’ expectations and regret that on this occasion we fell short of the service you anticipated. Your comments are appreciated, and we hope to have the opportunity to provide a more seamless experience in the future. Kind regards, Sytner Stevenage BMW
staff were great ,face to face was…
staff were great ,face to face was smooth and efficient,a big thanks to Sam from stevenage
18 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Chris, Thank you very much for your kind words and positive feedback. We are delighted to hear that the team, especially Sam from Stevenage, made your experience smooth and efficient. It’s always our aim to provide excellent face-to-face service, and your recognition means a great deal to us. Your appreciation encourages us to maintain high standards. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Thanks again for taking the time to share your experience. Best wishes, The Sytner Stevenage BMW Team
Super communications
Super communications, friendly helpful staff, great facilities to sit and wait, even the machine coffee is pretty good. Particularly like the safety check and the video review, most helpful…
18 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear James, Thank you very much for your kind words and fantastic 5-star review. We’re delighted to hear that our communications, helpful staff, and comfortable facilities exceeded your expectations. It’s great to know you appreciated the safety check and video review, as we strive to ensure our customers feel fully informed and confident. Your feedback about the coffee made us smile! We truly value your support and look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes, The Sytner Stevenage BMW Team
Rob Dunning in new car sales provided…
Rob Dunning in new car sales provided an excellent service, very responsive and helpful with any questions
21 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Parm, Thank you very much for your kind words regarding Rob Dunning and the service you received at Sytner Stevenage BMW. We are delighted to hear that Rob was responsive and helpful with any questions you had during your new car purchase. It is always our aim to provide an excellent and personalised experience for every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We hope you are thoroughly enjoying your new BMW. Kind regards, Sytner Stevenage BMW Team
Personable and nice people
Personable and nice people, would recommend this bmw garage for certain.
15 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Raiffel, Thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that you found our team personable and friendly. It means a great deal to us to know that you would recommend Sytner Stevenage BMW. Your support is genuinely appreciated, and we look forward to welcoming you back in the future. If there is ever anything you need, please do not hesitate to get in touch. Best regards, The Sytner Stevenage BMW Team
Stevenage branch is always pleasure to…
Stevenage branch is always pleasure to deal with, Everyone is professional and friendly.
I am very happy with overall experience.
17 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Peter, Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience at our Stevenage branch was both professional and friendly. It is always our aim to ensure every customer feels valued and well cared for, so your satisfaction means a great deal to us. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
Sytner Service
Good greeting, clear pricing car ready when we needed it
16 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Robert, thank you for your kind words. We are delighted to hear that you received a warm greeting and found our pricing clear. It’s wonderful to know your car was ready precisely when you needed it. Your feedback is greatly appreciated and serves as a great encouragement to our team. We hope to continue providing you with excellent service in the future. Should you require any further assistance, please do not hesitate to get in touch. Warm regards from all of us at Sytner Stevenage BMW.
Always made to feel welcome and valued…
Always made to feel welcome and valued there. Staff are friendly and kept me updated throughout my time waiting for my car to be MOT’d.
12 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Lee, Thank you very much for your kind words. We are delighted to hear that you felt welcome and valued during your visit to Sytner Stevenage BMW. It’s great to know our team kept you well informed while your car was undergoing its MOT. We always strive to provide a friendly and reassuring service, ensuring our customers feel comfortable throughout. Your positive feedback means a great deal to us. We look forward to welcoming you back in the future. Kind regards, Sytner Stevenage BMW Team
Great personalised video
Sam did a great personalised video for me to decide to buy my new BMW. Service was fast and effective. Thanks!
11 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Ian. We’re delighted to hear that Sam’s personalised video helped you in your decision to purchase your new BMW. It’s wonderful to know that you found our service both fast and effective. We really appreciate you taking the time to share your experience and hope you continue to enjoy every moment behind the wheel of your new car. If you ever need anything, please don’t hesitate to get in touch. Thanks again!
Brake fluid service
The whole process from start (booking) to end (driving away) was well organised, transparent and highly professional.
10 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Chris, Thank you very much for your kind words. We are delighted to hear that your entire experience with us, from booking through to driving away, was well organised, transparent, and professional. It means a great deal to our team that we were able to provide the high standard of service we strive for. Your feedback is truly appreciated, and we hope you continue to enjoy your BMW to the fullest. We look forward to welcoming you again in the future.
Good customer service
7 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Pat, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our customer service to be good. It is always our aim to provide exceptional service and ensure our customers feel valued. Your feedback means a great deal to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best wishes, Sytner Stevenage BMW Team
always polite & efficient
1 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Josie, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our team both polite and efficient. Providing excellent customer service is something we take great pride in, and it’s wonderful to know this was reflected during your visit. We truly appreciate your support and look forward to welcoming you back to Sytner Stevenage BMW in the future. Kind regards, The Sytner Stevenage BMW Team
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