BMW returned to me after 3 days. Fault not repaired but charged £600 plus. BMW returned to Sytner for second time. Result.. Didn't have the part. BMW returned to Sytner for a third time. Job complete... Voir plus
Établissement
Changer d'établissementArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Lisez les avis des autres
Welcoming friendly staff. You are made to think you are the only customer. Everything is explained in full detail. Free car wash and all done to a very high standard. Fantastic service.
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throug... Voir plus
L'entreprise a répondu
Service all good and staff helpful and professional. They will try to chase up the tyre manufacturer for the analysis report requested a few months ago following all 4 tyres reported as failures dur... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Royaume-Uni
4,7
Excellent
489 avis
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Helpful staff
Helpful staff, kept informed of progress. Car colected from home, hire car delivered to home address.
Car returned cleaned and in good condition
27 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Martin, Thank you very much for your kind words and positive feedback. We’re delighted to hear that our team provided helpful communication throughout and that the collection and delivery of your car and hire vehicle made the process more convenient for you. It’s great to know your car was returned in such good condition. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience with Sytner Stevenage BMW. Best wishes, The Sytner Stevenage BMW Team
friendly customer service
friendly customer service and efficient work on my car's MOT.
31 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Ayomikun, Thank you very much for your kind words. We are delighted to hear that you found our customer service friendly and that the MOT work on your car was carried out efficiently. It is always our aim to provide a seamless and positive experience for all our customers. Your feedback is greatly appreciated and motivates our team to maintain these high standards. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Kind regards, The Sytner Stevenage BMW Team
Adrian
After 8 hours waiting for diagnosis & a courtesy car . A Week & half of repairs. I’d like to thank Ollie & this team for all the hard work . Very courteous & knowledgeable with all he does. Will always use Stevenage BMW/MINI . Always felt welcome.
14 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Adrian, Thank you very much for your kind words and taking the time to share your experience. We are delighted to hear that Ollie and the team provided such courteous and knowledgeable service throughout your visit. It’s wonderful to know you always felt welcome and valued at Stevenage BMW/MINI. Your continued support means a great deal to us, and we look forward to assisting you with your vehicles in the future. Best wishes, The Stevenage BMW Team
Excellent service
Always an excellent experience. I’ve used Sytner Stevenage for several years and will continue to do so. When work needs doing it’s done quickly and to a high standard and their customer service is second to none - in particular they’re excellent at providing timely updates on the vehicle status (both online and via phone/email). Very much trust that the job will be done efficiently and well when using them.
31 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Jenny, Thank you very much for your kind and thoughtful review. We're delighted to hear that you have consistently experienced excellent service with us over the years. It’s wonderful to know that our team’s efforts to provide timely updates and high-quality workmanship have earned your trust. Your continued loyalty means a great deal, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Kind regards, The Sytner Stevenage BMW Team
Wonderful service as always ♥️
Wonderful service as always ♥️
Was very comfortable while waiting and was kept informed all the way through
Thank you Sytner Stevenage ♥️
30 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Rachel, Thank you ever so much for your kind words and wonderful review. We’re delighted to hear that you felt comfortable while waiting and appreciated being kept informed throughout your visit. It’s always our aim to provide a seamless and enjoyable experience for our customers, and your feedback truly honours our team. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Warm regards, The Sytner Stevenage BMW Team
Great experience all round
Great experience all round, Claire was very communicative and helpful!
8 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Jack, for your lovely feedback. We’re delighted to hear our team was so communicative and helpful throughout your experience. It’s our aim to ensure every customer feels valued and supported. We truly appreciate you taking the time to share your kind words.
Great service from Ollie and the Mini…
Great service from Ollie and the Mini service/repair team at Sytner Stevenage. Only gripe is the fact that you cannot phone and speak to someone directly, you either have to leave a message in order for them to phone you back or send an email. Hence only 4 stars.
28 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Tim, thank you for your kind words regarding the service provided by Ollie and the MINIteam at Sytner Stevenage. We appreciate your positive feedback and are pleased to hear you had a great experience. We do, however, apologise for any inconvenience caused by the inability to speak to someone directly over the phone. Your comments are valued and help us understand our customers’ preferences better. We hope to continue offering you excellent service in the future.
Jason was super
Jason was super. Despite insurance being a pain, Jason kept me up to date and was both helpful and friendly.
I was not 100% happy with the final finish at first, they sorted this right out asap. No delay, no questions asked.
24 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Jack, Thank you very much for your kind words. We’re delighted to hear that Jason provided you with helpful and friendly service throughout the process, despite the challenges with insurance. It’s great to know that any concerns you had with the final finish were promptly resolved to your satisfaction. Your feedback means a great deal to us, and we’re pleased that we could make your experience a positive one. We truly appreciate your support and hope to assist you again in the future. Best regards, Sytner Stevenage BMW Team
Friendly excellent service
27 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with Sytner Stevenage BMW. We are delighted to hear that you found our service friendly and excellent. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, Sytner Stevenage BMW Team
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Joe, Thank you very much for your kind words and for taking the time to share your experience with Sytner Stevenage BMW. We are delighted to hear that we were able to provide a service at short notice, within your budget, and on time. It is always our aim to deliver excellent service and ensure our customers feel valued and well looked after. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. Kind regards, The Sytner Stevenage BMW Team
I've been dealing with BMW stevenage…
I've been dealing with BMW stevenage for well over 5 year's now this is my sixth vehicle I have now purchased from them i always deal with the same sales manager Derek Baker who is excellent at what he does northing is too much trouble he always goes above and beyond to make my life easier when purchasing my new car top marks to bmw
13 juillet 2026
Avis spontané
great service
great service
even sent a video with car on the ramp so I could see the issues
knowledgeable staff who can deal with a 50 year old car
feels like a new car on collection
great service
20 juillet 2026
Avis spontané
Service and MOT at Sytner
Excellent service, you might pay a little more but it is well worth it. My service and MOT all done in 2 hours while I waited in a very comfortable seating area. Car cleaned and valeted. Can't fault!
16 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you found our service efficient and enjoyed the comfortable waiting area. It’s great to know that the valet and car cleaning met your expectations as well. Your positive feedback means a lot to the team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best regards, Sytner Stevenage BMW Team
Tim & Oli managed a difficult situation…
Tim & Oli managed a difficult situation due to ARVAL not authorising work on my lease car - meaning the proposed 2 hr period was exceeded Tim & Oli provided me a courtesy car so I could attend my meeting in London - relieved & very happy .
Like to thank them both for the resolution
7 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Mr O'Dowd, Thank you very much for your kind words. We are delighted to hear that Tim and Oli were able to assist you during a challenging situation and provide a courtesy car to ensure you could attend your meeting in London without inconvenience. Your satisfaction is very important to us, and it’s wonderful to know that the resolution left you feeling relieved and happy. We truly appreciate you taking the time to share your experience with us. Kind regards, Sytner Stevenage BMW Team
Top notch service
I’ve used Sytner MINI Stevenage before, and once again Oliver provided excellent service. He was friendly, professional, and kept everything moving promptly from start to finish. He took the time to answer my questions and made the whole process straightforward and stress-free. It’s always reassuring to deal with someone who is so helpful and approachable. Thanks again Oliver for another great experience!
16 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear George, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Oliver provided friendly and professional service, making the process straightforward and stress-free. It’s always our aim to ensure every customer feels supported and valued throughout their visit. Your continued trust and positive feedback mean a great deal to us. We look forward to welcoming you back to Sytner MINI Stevenage in the future. Best regards, The Sytner MINI Stevenage Team
Ash explained the work in clear detail
Ash explained the work in clear detail, identified lead time and then delivered well within the expected time frame.
16 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear John, Thank you very much for your kind words. We are delighted to hear that Ash provided clear explanations and kept you informed about the lead time. It’s wonderful to know that the work was completed well within the expected timeframe. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Alan, for your kind words. We’re delighted to hear you found our team courteous and helpful, and that we worked to the agreed price. It’s great to know your car was cleaned to your satisfaction. We truly appreciate your positive feedback and look forward to welcoming you back in the future.
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words. We are delighted to hear you found our team friendly and professional. It’s always our aim to provide the best possible experience for our customers. Your positive feedback is greatly appreciated and truly motivates us to maintain these high standards.
Exceptional service
Everyone at the service centre is friendly and welcoming. Lovely waiting area and nice to be able to see the workshop which is very spacious and always looks tidy and clean. Ollie is always welcoming and friendly and goes out of his way to help
9 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Cheryl, Thank you ever so much for your kind words and for taking the time to share your experience at Sytner Stevenage BMW. We’re delighted to hear that you find our service centre friendly and welcoming, and that you appreciate the spacious, tidy workshop and comfortable waiting area. Ollie will be thrilled to know his efforts to assist you have been noticed. Your feedback truly means a lot to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Waiting too long
I had a 0900 waiting appointment. The car did not move for 0.5hrs. I could see the car which sat untouched for most of the 3hrs I waited for brake fluid change and mot. I feel the time I waited was excessive for the work completed.
8 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Dr Davies, Thank you for your feedback. We apologise that your experience did not meet your expectations and that the waiting time for your brake fluid change and MOT felt excessive. We appreciate how valuable your time is and regret any inconvenience caused. We would like to invite you to contact our Head of Aftersales, Alun Clarke at alunclarke@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us. Kind regards, Sytner Stevenage BMW
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