BMW returned to me after 3 days. Fault not repaired but charged £600 plus. BMW returned to Sytner for second time. Result.. Didn't have the part. BMW returned to Sytner for a third time. Job complete... Voir plus
Établissement
Changer d'établissementArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Lisez les avis des autres
Welcoming friendly staff. You are made to think you are the only customer. Everything is explained in full detail. Free car wash and all done to a very high standard. Fantastic service.
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throug... Voir plus
L'entreprise a répondu
Service all good and staff helpful and professional. They will try to chase up the tyre manufacturer for the analysis report requested a few months ago following all 4 tyres reported as failures dur... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Royaume-Uni
4,7
Excellent
489 avis
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Exceptional service
Everyone at the service centre is friendly and welcoming. Lovely waiting area and nice to be able to see the workshop which is very spacious and always looks tidy and clean. Ollie is always welcoming and friendly and goes out of his way to help
9 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Cheryl, Thank you ever so much for your kind words and for taking the time to share your experience at Sytner Stevenage BMW. We’re delighted to hear that you find our service centre friendly and welcoming, and that you appreciate the spacious, tidy workshop and comfortable waiting area. Ollie will be thrilled to know his efforts to assist you have been noticed. Your feedback truly means a lot to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Waiting too long
I had a 0900 waiting appointment. The car did not move for 0.5hrs. I could see the car which sat untouched for most of the 3hrs I waited for brake fluid change and mot. I feel the time I waited was excessive for the work completed.
8 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Dr Davies, Thank you for your feedback. We apologise that your experience did not meet your expectations and that the waiting time for your brake fluid change and MOT felt excessive. We appreciate how valuable your time is and regret any inconvenience caused. We would like to invite you to contact our Head of Aftersales, Alun Clarke at alunclarke@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us. Kind regards, Sytner Stevenage BMW
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Cris, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service fast, friendly, and knowledgeable. It is always our aim to provide the highest standard of care and expertise to all our customers. Your positive feedback truly means a great deal to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Easy Process throughout
Easy to book in. Good availability of slots. Simple process from start to finish. Service advisor Ash very good communication, knowledgeable.
3 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Darren, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the booking process was straightforward and that you found good availability of slots. It’s wonderful to know that Ash provided excellent communication and demonstrated thorough knowledge throughout your visit. Your positive feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Best regards, Sytner Stevenage BMW Team
It was a straightforward purchase…
It was a straightforward purchase carried out remotely. Declan provided great feedback about the car, their service, and how we proceeded with the purchase. All options were made clear but nothing was pushy. Overall, a pleasant experience, and I'd have no hesitation recommending Declan, and the dealership.
28 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Neil, for your kind words and for taking the time to share your experience. We’re delighted to hear that Declan provided clear and helpful information throughout your purchase and that the process was straightforward and enjoyable. It’s wonderful to know you felt no pressure and that all options were clearly explained. Your recommendation means a great deal to us, and we’re pleased you had a positive experience with both Declan and the dealership. We truly appreciate your support.
Sent in 5 requests to sytner Stevenage…
Sent in 5 requests to sytner Stevenage bmw and no one from the dealership has responded what an ignorant unprofessional dealership !
29 days later I get a response!! But still not had my pcp request and still bmw customer services can’t get you to respond either. Sent in two e mails as requested but guess what no reply totally ignorant!! Avoid sytner Stevenage
Still no response after 72 hours !!
A week later and still no response!! They have to be the most ignorant site in the uk !!
27/8 3 week later and still no response!! It says it all avoid. Avoid AVOID
1 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Mike, We are truly sorry to hear about your experience and apologise for the lack of response you have received. This is certainly not the standard of service we aim to provide at Sytner Stevenage BMW. We would like to invite you to contact our Head of Business, Manjit Ahluwalia, at ManjitAhluwalia@sytner.co.uk, so that we may better understand your concerns and address them directly. Your feedback is important to us. Kind regards, Sytner Stevenage BMW
Helpful and friendly
Ollie Nash was helpful friendly and considerate . He listened and answered all my questions with great clarity . He made the whole process seamless.
26 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Laura, Thank you very much for your kind words. We are delighted to hear that Ollie Nash provided you with such a helpful, friendly, and considerate experience. It’s wonderful to know he listened carefully and answered all your questions clearly, making the entire process seamless for you. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes, Sytner Stevenage BMW
Martin was amazing
Martin was amazing , so in love with my car , he made everything feel so easy and comfortable, such a lovely experience, thank you so much!!!
27 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you so much, Daisy, for your wonderful review. We’re delighted to hear that Martin made your experience so easy and comfortable, and that you’re absolutely in love with your new car. It’s always our aim to provide a lovely and memorable experience for all our customers. Your kind words mean a great deal to the whole team here at Sytner Stevenage BMW. We hope you enjoy every moment behind the wheel and look forward to welcoming you again in the future.
Quick service and very informative with…
Quick service and very informative with what will need to be done in the mear future
25 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you, Jason, for your kind words. We’re delighted to hear you found our service quick and informative. It’s important to us that our customers feel well-informed about their vehicle’s needs. We truly appreciate your feedback and look forward to welcoming you back to Sytner Stevenage BMW in the future.
Faye & Paul - Customer Service & Problem Solving
Faye was extremely welcoming and helpful. Was empathetic and apologetic when I advised that a query I had emailed in had not been dealt with. Faye then took ownership of the problem and sought to solve it there and then, which she did.
In addition, Paul (chief Technician) was also amazing in dealing with and resolving the issue that Faye had brought to his attention.
24 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you for your kind words and for recognising the efforts of Faye and Paul. We are delighted to hear that Faye was welcoming and took ownership of your query, ensuring it was resolved promptly. It’s wonderful to know that Paul’s expertise also made a positive difference. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We look forward to continuing to provide you with excellent service in the future.
I attended the workshop to get my rear…
I attended the workshop to get my rear brake pads replaced as they were below 1.5 mm. The entire team was amazing especially Oli. They were full of warmth and hospitality. I was dropped off at my work place by a courtesy car and was regularly updated about the progress and informed when the car was ready for collection. I had similar experiences in the past as well.
23 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words and continued trust in our team at Sytner Stevenage BMW. We are delighted to hear that Oli and the entire workshop team provided you with such a warm and hospitable experience. It’s great to know the courtesy car and regular updates made your visit more convenient. Your ongoing support means a great deal to us, and we look forward to welcoming you back for any future servicing needs. Safe driving!
Excellent customer service
Excellent customer service, constantly updated on progress so highly
Recommend.
22 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Phillip. We’re delighted to hear you appreciated the customer service and regular updates throughout your experience. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Stevenage BMW in the future.
Great Service
I would highly recommend Sytner in Stevenage. I would particularly thank Derek who guided us through the options available. Derek was knowledgeable , thoroughly professional , prompt and responsive . Others to mention were Thierry and Michael who provided excellent care . Overall a great experience .
19 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Km, Thank you very much for your kind words and for taking the time to share your experience at Sytner Stevenage. We are delighted to hear that Derek, Thierry, and Michael provided you with knowledgeable and professional service throughout your visit. It is wonderful to know that you felt well cared for and supported in exploring your options. Your recommendation means a great deal to us, and we truly appreciate your positive feedback. We look forward to welcoming you again in the future. Kind regards, Sytner Stevenage BMW Team
Excellent service from Rob and Paul…
Excellent service from Rob and Paul also the car arrived before time which was very helpful
29 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Mr Welton, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Rob and Paul provided excellent service and that your car arrived ahead of schedule, making the process more convenient for you. It is always our aim to ensure our customers feel valued and well looked after. Your positive feedback is greatly appreciated, and we hope to assist you again in the future. Best wishes, The Sytner Stevenage BMW Team
Friendly and professional
Friendly and professional. Clean and tidy. I have used this dealership for 16 years and have always found them excellent!
16 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words and continued loyalty over the past 16 years. We are delighted to hear that you have consistently found our team friendly, professional, and our dealership clean and tidy. It is always our aim to provide an excellent experience for all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner Stevenage BMW for many more years to come. Thank you once again for your support.
BMW X5 Purchase
Simple, easy process supported by knowledgeable and friendly staff, Very happy with the end result.
8 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Neil, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Stevenage BMW. We are delighted to hear that you found the process simple and easy, and that our knowledgeable and friendly team were able to support you effectively. It is wonderful to know you are very happy with the end result. Your feedback is greatly appreciated and serves as a fantastic encouragement to all of us. Best wishes, The Sytner Stevenage BMW Team
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Stuart, thank you very much for your kind words and for taking the time to leave us a review. We’re pleased to hear you found our team friendly and the service good. We do apologise that the process took a little longer than initially estimated, and we appreciate your understanding and patience. It’s always our aim to provide a positive experience for all our customers. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes.
Excellent Work Manager
Had Steven who was in charge of work on my BMW & I have nothing but praise for how he managed it.Thank you Steven.
11 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your positive experience with Steven and the team at Sytner Stevenage BMW. We are delighted to hear that Steven managed the work on your BMW to your satisfaction. It is always our aim to provide excellent service and ensure our customers feel valued and well cared for. Your praise is greatly appreciated and serves as a wonderful encouragement to us all. Kind regards, Sytner Stevenage BMW Team
Ben was very helpful and professional
Ben was very helpful and professional. He understood exactly what I needed and proactively provided useful advice and recommendations. His excellent customer service made the whole experience easy and stress-free. Highly recommended
11 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words. We are delighted to hear that Ben was able to provide you with helpful and professional service, understanding your needs and offering valuable advice. It’s wonderful to know that your experience was easy and stress-free. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to welcoming you back to Sytner Stevenage BMW in the future.
Personal service and personable staff
12 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Stevenage BMW
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that you appreciated the personal service and found our staff personable. It is always our aim to provide a welcoming and attentive experience for all our customers. Your positive feedback truly means a lot to the entire team at Sytner Stevenage BMW. We look forward to welcoming you back in the future and continuing to offer the high standard of service you expect. Best wishes, The Sytner Stevenage BMW Team
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