They have looked after me here for years and I’m grateful for their help on this occasion as on many others. Not only is the work reassuringly first class, they have made every effort to be accommoda... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBirmingham Road, Bishopton, CV37 0RN Stratford-upon-Avon, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Easy to book, with work fitted in within a short time scale. Given all the information I needed at every point, from booking queries to being kept informed of progress whilst work being carried out. C... Voir plus
L'entreprise a répondu
Very pleased with the attention to detail I received with all costs & required work to be carried out explained in detail.
L'entreprise a répondu
Good evening had a great experience at mini Stratford upon Avon this week….we took our mini countryman in for a service and mot on Monday this week ….the team there are super polite , the 2 ladies on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Birmingham Road, Bishopton, CV37 0RN, Stratford-upon-Avon, England, Royaume-Uni
- 01789201999
4,8
Excellent
111 avis
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Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your positive review, Kings! We are delighted to hear that Kalam provided you with helpful and professional service at Sytner Stratford MINI. Our team strives to provide exceptional customer service and we are glad that Kalam was able to meet your expectations. We appreciate your feedback and hope to see you again in the future for all your MINI needs. Thank you for choosing Sytner Stratford MINI.
Customer service at sytner Stratford
Called sytner stratford and spoke to Kalam for a quote on some parts he was very helpful and polite he answered all my questions and gave me a price on the parts i requested. Very happy with the service
12 juin 2024
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for taking the time to leave us a 5-star review, Abz! We are delighted to hear that Kalam provided you with excellent service and was able to answer all of your questions and provide you with a quote for the parts you needed. We strive to provide our customers with the best experience possible and we are glad to hear that we were able to meet your expectations. Thank you for choosing Sytner Stratford MINI. We appreciate your business and look forward to serving you again in the future.
Excellent support from sales assistant…
Excellent support from sales assistant, keeping us informed throughout and leaving us confident with the car.
6 juin 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Brenda! We are delighted to hear that you had an excellent experience at Sytner Stratford MINI. Our sales assistant takes great pride in providing top-notch support and keeping our customers informed every step of the way. We are glad to know that you feel confident with your new car and we look forward to continuing to exceed your expectations. Thank you for choosing Sytner Stratford MINI.
Réponse de Sytner Group - Sytner Stratford MINI
Thank you so much for your kind words, Noreen! We are delighted to hear that you had an excellent customer experience with us at Sytner Stratford MINI. We strive to provide the best possible service to all of our customers and it's great to know that we have achieved this with you. We hope to see you again soon and that you continue to enjoy your MINI. Thank you for your support!
Michelle was amazing delivering…
Michelle was amazing delivering excellent customer service
31 mai 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words about Michelle. We are delighted to hear that she provided you with excellent customer service. At Sytner Stratford MINI, we strive to ensure that all of our customers receive the highest level of service and we are pleased that Michelle was able to deliver this. We hope that you enjoyed your experience with us and we look forward to welcoming you back in the future.
Excellent service from first enquiry…
Excellent service from first enquiry through to driving my MINI home. Will was so helpful and I can’t fault his professionalism. Cannot recommend him enough.
25 mai 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Claire. We are delighted to hear that you had such a positive experience with Will at Sytner Stratford MINI. We strive to provide the highest level of customer service and it is wonderful to hear that Will was able to exceed your expectations. We are proud to have such a professional and knowledgeable team member and we are sure that he will continue to provide excellent service to our customers. Thank you for your recommendation and we look forward to seeing you again soon.
Great customer service from Kalam
Spoke to Kalam - who was a very bubbly person. Friendly, helpful and great humour. Store seemed quite busy, but nonetheless didn’t affect the customer service from him. Thank you Kalam
5 juin 2024
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words about Kalam and the service you received at Sytner Stratford MINI. We are delighted to hear that you had a positive experience and that Kalam was able to provide you with the friendly and helpful service you deserved. We strive to ensure that all of our customers receive the best possible service and we are glad that Kalam was able to make your visit a pleasant one. We hope to see you again soon.
Excellent service
Excellent service. Michelle was v helpful and helped us find the vehicle that matched our needs.
30 mai 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words about our service at Sytner Stratford MINI. We are delighted to hear that Michelle was able to help you find the perfect vehicle for your needs. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope you enjoy your new vehicle and we look forward to seeing you again soon. Thank you for choosing Sytner Stratford MINI.
A perfect Mini customer experience
The showroom is tastefully and comfortably furnished with great customer facilities, but more importantly, the staff are friendly and helpful. My consultant, Will Lewis, was extremely knowledgeable, courteous, helpful, prompt to reply to enquiries/requests, and always professional in his approach and manner. The car itself is wonderful and, although I had to wait for its launch, it was well worth the wait!
24 mai 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Dr Lawson-Jones. We are delighted to hear that you had a great experience at Sytner Stratford MINI. We strive to provide the best customer service and it is wonderful to hear that Will Lewis was able to meet your expectations. We are also glad that you are happy with your new car and that the wait was worth it. We look forward to seeing you again soon.
Great team…
I had my brakes done at mini Stratford upon Avon …. Abby was an absolute star, she rang me as my car was being assessed by the service team. There was also a re-call which caused some complications but they got the car back with in the day!!! The gentleman who collected my car and brought it back was lovely. I always use this branch even though I live in Warwickshire… they go above and beyond! Thank you …
8 mai 2024
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Karen. We are delighted to hear that you had a great experience with us at Sytner Stratford MINI. We are especially pleased to hear that Abby and the gentleman who collected and returned your car were so helpful and accommodating. We strive to provide the best service possible and it's great to hear that we achieved this for you. We look forward to seeing you again soon.
Mandatory recall for 1 hour - still waiting
Went in for a mandatory recall, advertised as taking no longer than 1 hour. So far we're a month down the line and they still have my car in for repairs due to the issues to the exhaust system they have caused from doing the recall.
20 mars 2024
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
We are sorry to hear about your experience with Sytner Stratford MINI. We understand that you have been waiting for your car for a month now and we would like to apologize for the inconvenience caused. We would like to invite you to contact our Aftersales Manager Fraser Gray, at frasergray@sytner.co.uk, so that we can look into this further and resolve the issue as soon as possible. We value your feedback and we would like to ensure that you have a positive experience with us. Thank you for your patience.
Great friendly and professional service.
28 mars 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Mrs Speakman. We are delighted to hear that you had a great experience with us at Sytner Stratford MINI. Our team strives to provide the highest level of customer service and we are pleased that you felt this was achieved. We value your feedback and we hope to see you again soon.
From the start made me very welcome and…
From the start made me very welcome and kept in contact with me to let me know when car was ready to collect if there was a problem they would contact me, very friendly and helpful.
2 avril 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind review, Miss Julie Smith. We are delighted to hear that you had a great experience with us at Sytner Stratford MINI. We strive to ensure that all our customers are made to feel welcome and that their needs are met. We are also pleased to hear that you were kept informed throughout the process and that any issues were quickly addressed. We hope that you enjoy your new car and that you will come back to us in the future. Thank you again for your kind words.
Great customer service
Jesica was brilliant at sorting out my new motability car from start to finish. She kept me informed every step, so problems great customer experience. Would definitely recommend. .
1 avril 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Jo! We are delighted to hear that Jesica provided you with an excellent customer experience when sorting out your new motability car. We strive to ensure that all of our customers have a positive experience when visiting our dealership, and it is great to hear that we have achieved this with you. We are so pleased that you would recommend us to others and we look forward to seeing you again soon. Thank you for choosing Sytner Stratford MINI.
Very good sales team
Well looked after by Louis, answered all our questions about the Mini we bought, in detail. Great dealer experience so far, good coffee too, many thanks…John & Jean Reilly
21 mars 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, John and Jean Reilly. We are delighted to hear that you had a great experience with Louis at Sytner Stratford MINI. We strive to provide the best customer service and it is wonderful to hear that we have achieved this. We are also glad that you enjoyed the coffee! We hope you enjoy your new MINI and we look forward to seeing you again soon.
My non-planned purchase of a new mini…
My non-planned purchase of a new mini from Will at Sytner Stratford upon Avon has been a wonderful experience exceeding my expectations. He was brilliant, caring, knowledgeable, and gave excellent advice without being pushy. I cannot recommend him highly enough, thank you Will, thank you Sytner Stratford upon Avon I will only buy from you here onwards because of Will's exceptional service. The best car buying experience ever, would thoroughly recommend.😊
28 mars 2024
Avis spontané
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Amanda. We are delighted to hear that you had such a positive experience with Will at Sytner Stratford upon Avon. We strive to provide the best customer service and it is wonderful to hear that Will exceeded your expectations. We are so pleased that you will be returning to us for all your future car purchases. We look forward to seeing you again soon. Thank you for your recommendation and for taking the time to share your experience.
The whole process of buying our new…
The whole process of buying our new mini from sytner Stratford was excellent from start to finish.
The staff were knowledgeable and friendly and more important did not pressure us into buying anything that we didn’t want.
Would definitely recommend them
14 mars 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Rosemary. We are delighted to hear that you had a great experience with us at Sytner Stratford MINI. Our team is committed to providing the best customer service and we are glad that you felt comfortable and well-informed throughout the process. We appreciate your recommendation and look forward to welcoming you back in the future.
Excellent
Excellent. Everyone was friendly and helpful. My sales contact William Lewis was exceptional and answered every question and went the extra mile to help. Would definitely recommend MINI.
9 mars 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words about our team at Sytner Stratford MINI. We are delighted to hear that William Lewis was able to provide you with an exceptional service and that you would recommend us. We strive to ensure that all of our customers have a positive experience when visiting us and it is great to hear that we have achieved this. We look forward to seeing you again soon.
Thank You Will !!!
The support and advice I received from Will was very exemplary throughout the whole process.
I felt comfortable with the help he gave me- and he made the collection of my new car such a memorable and special experience for me.
Thank you Will for going above and beyond my expectations.
Many thanks
Elaine
1 mars 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Elaine. We are delighted to hear that Will was able to provide you with exemplary support and advice throughout the process of collecting your new car. We strive to make every customer experience special and memorable, and it is wonderful to hear that Will was able to do this for you. We are grateful for your feedback and we hope to see you again soon. Thank you for choosing Sytner Stratford MINI.
A good selection of Vehicles
A good selection of Vehicles and only 30mins drive from home.
Super friendly staff. Particularly Penny Bell who made it easy to spend money.
Best of all Chocolate Friday. !
6 mars 2024
Réponse de Sytner Group - Sytner Stratford MINI
Thank you for your 5 star review, Michael! We are delighted to hear that you had a great experience at Sytner Stratford MINI. We are especially pleased to hear that you found our staff to be super friendly, and that Penny Bell made it easy for you to spend money. We are also glad that you enjoyed Chocolate Friday! We strive to provide the best customer service and we are glad that we could meet your expectations. We look forward to seeing you again soon!
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