Service all carried out ok. Only negative as no one on reception when we arrived to collect the car. We were ignored by the sales woman who was with someone but could clearly see us. She could have c... Voir plus
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Lisez les avis des autres
The staff were very pleasant and efficient which makes visiting there for your car service a good experience. Its good, having previously been before, to see that staff are still pleasant and ef... Voir plus
L'entreprise a répondu
The MOT was straightforward, but I only took it there as you were going to clean it, and it wasn't very well done at all. Sounds like a small thing but if you say you're going to clean it then do it p... Voir plus
L'entreprise a répondu
Once I could actually speak to a person to arrange the service on my car, it went very smoothly. Staff were friendly and efficient - I was greeted on arrival and the service representative (Lucy) was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Kinson Drive, B78 3JH, Tamworth, Royaume-Uni
- 01827 309001
4,7
Excellent
594 avis
Demande des avis aux clients
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Helpful, friendly staff in a none-pressured environment
Everyone at the Tamworth branch were friendly, helpful, knowledgeable and not at all pushy. I'm really pleased with my approved used Mini. I love it! Thanks so much to Amie and the team :)
12 avril 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you Rebecca! We are delighted to hear that you are pleased with your Approved Used MINI and that you had a great experience with the team at Sytner Tamworth. Providing the best customer service is key for us, and it's great to hear that Amie and the team were friendly, helpful and knowledgeable. We hope you enjoy your MINI and we look forward to seeing you again soon.
Fabulous caring and thoughtful service
Fabulous caring and genuine thoughtful service. Alice has been amazing. Absolutely recommend.
10 avril 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you Carolyn! We are delighted to hear that you had such a positive experience with Alice. At Sytner Tamworth MINI, we're incredibly keen to provide the highest level of customer service and it is wonderful to hear that we have achieved this. We are committed to ensuring that all of our customers have a pleasant and enjoyable experience when visiting us. We are so pleased that you would recommend us and we look forward to seeing you again soon.
Fantastic 😁experience
From start to finish of having a new mini was an experience! Staff were friendly and welcoming, I was offered many drinks every time I visited. Richard dealt with me and did everything that was expected and more. On collection of my new mini was like I was on a game show. It was something to behold! Then a few days later Richard followed up to see how I was enjoying my new mini. Couldn’t be happier.
30 mars 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Nikki. We are delighted to hear that you had such a positive experience with us here at Sytner Tamworth MINI. We strive to ensure that all of our customers have the best possible experience when purchasing a new car, and it's great to hear that Richard was able to provide you with the service you expected and more! We are also pleased to hear that you were so happy with your new MINI that Richard followed up to check in with you. We look forward to seeing you again soon.
Recently purchased a new MINI and very…
Recently purchased a new MINI and very pleased with the service provided. Very friendly and hopefully will not see the garage again until service time :)
28 mars 2024
Avis spontané
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your 5 star review, Craig! We are delighted to hear that you are pleased with the service you received when purchasing your new MINI. Our team at Sytner Tamworth MINI strive to provide the best customer service and we are glad that we have achieved this for you. We hope that you enjoy your new MINI and that you don't have to visit us again until it's time for your service. Thank you for choosing Sytner Tamworth MINI.
Exciting day
It was all so so easy exciting and the man who severed us made us feel so right that we chose the right car for me without pressure thank you so much forever think.
29 mars 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you so much for your kind words, Mrs Wall. We are delighted to hear that you had such a positive experience with us here at Sytner Tamworth MINI. We strive to ensure that all of our customers feel comfortable and confident when choosing the right car for them, and it's wonderful to hear that we achieved this with you. We hope you enjoy your new car and that you will continue to choose Sytner Tamworth MINI for all your motoring needs. Thank you again for your review.
Aime was fabulous from the minute we…
Aime was fabulous from the minute we walked in to the moment we picked up our new car. The service we received from all the team in Mini was fantastic from the lovely lady on reception to the finance guy and Aime
29 mars 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you so much for your kind words, Mrs Allen. We are delighted to hear that you had such a positive experience with us here at Sytner Tamworth MINI. We strive to provide the best customer service possible and it's wonderful to hear that Amie and the rest of the team were able to make your experience so enjoyable. We hope you enjoy your new car and we look forward to seeing you again soon.
Réponse de Sytner Group - Sytner Tamworth MINI
Good Afternoon Mrs Overton, Thank you so much for your lovely review, we really do appreciate it. Kind Regards Sharon Page Broomhall Head of Business
Excellent service
I found the staff to be very friendly and knowledgeable about Mini products, the showroom was clean and a pleasant place to buy a car, the coffee is great and helps you relax before making a decision to spend your hard earned, overall i highly recommend this branch a total pleasure to deal with
12 mars 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your kind words. We are delighted to hear that you had a pleasant experience at Sytner Tamworth MINI. Our team is committed to providing excellent customer service and we are pleased that you found them to be friendly and knowledgeable. We also appreciate your feedback on the showroom and coffee, and we are glad that you found the experience to be a pleasure. We look forward to welcoming you back in the future.
Customer service
14 mars 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your 5 star review, Mrs Cooper. We are delighted to hear that you had a great experience with us at Sytner Tamworth MINI. Our team strives to provide the best customer service possible and we are glad that you felt that we achieved this. We value your feedback and we look forward to welcoming you back in the future.
Very professional and listened and …
Very professional and listened and understood my needs 5* service
16 mars 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Julie. We are delighted to hear that you had a great experience with us at Sytner Tamworth MINI. Our team is committed to providing the highest level of customer service and we are pleased that you felt listened to and understood. We strive to ensure that all of our customers have a positive experience and we are glad that we achieved this for you. We look forward to welcoming you back soon.
Very good experience
15 mars 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your review of Sytner Tamworth MINI. We are delighted to hear that you had a very good experience with us. We strive to provide the best customer service and ensure that all our customers have a positive experience when visiting us. We are committed to providing the highest quality of service and we are glad that you were satisfied with your visit. We look forward to seeing you again soon.
Fabulous
Fabulous, well laid out showroom showcasing the Mini range.
Staff were knowledgeable and know their product range. We were made to feel welcome from the moment we arrived - even our dog was welcome who loved lying on the rugs whilst the deal was done.
18 décembre 2023
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Jackie! We are delighted to hear that you had a great experience at Sytner Tamworth MINI. We strive to ensure that our showroom is well laid out and showcases the MINI range in the best possible way. Our staff are highly knowledgeable and passionate about the product range, and we are glad that you felt welcome from the moment you arrived. We are also pleased that your dog enjoyed their visit too! We look forward to seeing you again soon.
A great experience love my mini
Amie P who sold us our car was great. She was very welcoming and couldn’t help us enough. Very easy to buy no issues x
28 février 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your kind words about Amie P. We are delighted to hear that she was so welcoming and helpful during your visit to Sytner Tamworth MINI. We strive to ensure that all of our customers have a positive and stress-free experience when buying a car from us, and it's great to hear that this was the case for you. We hope you enjoy your new car and thank you for choosing Sytner Tamworth MINI.
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Mr Boote. We are delighted to hear that you had an excellent experience with us at Sytner Tamworth MINI. We strive to provide the highest level of customer service and satisfaction, and it is wonderful to hear that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future needs. Thank you again for your review and for choosing Sytner Tamworth MINI.
Sytner Tamworth Mini
I was looking to change my current Mini JCW for a new one, the service at Mini Tamworth was very good, everything was sorted the same day ready for collection on the 1st March.
Keep up the good work all.
8 mars 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Andrew. We are delighted to hear that you had a great experience with us at Sytner Tamworth MINI. We strive to provide the best service possible and are glad that we were able to meet your needs. We appreciate your feedback and are glad that you are happy with your new MINI JCW. We look forward to seeing you again in the future and wish you all the best. Thank you for choosing Sytner Tamworth MINI.
Great selection of vehicles
Great selection of vehicles, very knowledgeable and helpful sales people.
Everyone was extremely friendly.
20 février 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your 5 star review, Mr Hearle. We are delighted to hear that you had a great experience at Sytner Tamworth MINI. Our team of sales people are highly knowledgeable and always strive to provide the best customer service. We are pleased that you found them to be friendly and helpful. We hope that you will continue to enjoy your MINI and that you will visit us again soon. Thank you for choosing Sytner Tamworth MINI.
Looked after by Nathan
Looked after by Nathan, a knowledgeable helpful and very polite professional young made, who made our experience very enjoyable
2 mars 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Maurice. We are delighted to hear that Nathan was able to make your experience at Sytner Tamworth MINI so enjoyable. We strive to ensure that all of our customers receive the highest level of service and it is great to hear that Nathan was able to provide you with the knowledge and assistance you needed. We hope to see you again soon and thank you for your continued support.
Purchasing a car from Sytner Tamworth…
Purchasing a car from Sytner Tamworth was an excellent experience and I would highly recommend going forward. The experience I received was fantastic! All staff I encountered were friendly, helpful, knowledgable and patient. We were really well looked after and made welcome as soon as we arrived. Mandy, the sales assistant that worked with me, was excellent. She was happy to help in any way that she could and was very patient with me as I wasn’t sure exactly what I was looking for when I arrived at the garage. Mandy took the time to explain the different car options available, show me around the showroom, take me out on a test drive and explain everything clearly and in detail. Once I made the purchase of my car, Mandy was incredibly helpful at communicating with me to keep me updated on the progress on the delivery of my car, as well as paperwork required. I felt that she did everything she could to find me the perfect car and believe that she is ann asset to Sytner. James was also very helpful at explaining the finance side of my purchase and took the time to answer my questions and explain everything in detail. In addition staff were helpful at working behind the scenes while I was in the showroom to search the database and find me a car that met all my requirements. We were well looked after by the lady on the front desk, who kept us comfortable providing drinks regularly. The experience of collecting my car was seamless, with all the paperwork being electronically signed beforehand meaning that the day of collection was about learning about my new car. The added touch of the ‘big reveal’ was unlike anything I have ever experienced when collecting a new car which made the experience so much more special and exciting- the music is a fab addition to the reveal! Upon collection, Mandy took the time to explain everything about my new car in detail, as well as support with setting me up on the app. I feel that the aftercare of buying my car was great as a follow up call was made to check how I was getting on and to answer any questions I had. I am so happy with my new Mini Cooper and I cannot fault my experience at Sytner Tamworth - it was truly fantastic!
21 février 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your fantastic review of Sytner Tamworth MINI. We are delighted to hear that you had such a great experience with us and that you are so happy with your new car. We are proud of our friendly and knowledgeable staff, and we are glad that Mandy and James were able to help you find the perfect car. We are also pleased that you enjoyed the 'big reveal' experience and that you were happy with the aftercare. We look forward to seeing you again soon.
Purchase of Mini
Very friendly/helpful staff but the process of buying a car seemed a bit drawn out. Great coffee.
15 février 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your review, Dawn. We are delighted to hear that you found our staff to be friendly and helpful. We strive to make the car buying process as smooth and efficient as possible, and we apologise if it seemed drawn out. We are also glad that you enjoyed our coffee! We hope that you are enjoying your new car and that you will come back to us in the future.
Streamlined service
Streamlined service, from asking about a used car online to driving it away a few days later. Great customer service, efficient and friendly staff. Thank you!
13 février 2024
Réponse de Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Mrs H-K. We are delighted to hear that you had a great experience with us at Sytner Tamworth MINI. We strive to provide our customers with the best service possible and are pleased that we were able to meet your expectations. We are glad that you were able to find the perfect used car and drive it away in a few days. We look forward to seeing you again soon.
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