Many thanks to the dealership for a quick turnaround with my vehicle R777 CRN, great workmanship as always. A special mention for Nick Harrington who also gave me great advice and help with another v... Voir plus
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Lisez les avis des autres
Visited recenyky regTding looking for a new car and Frankie and Sam from BMW warwick could not jVe been more helpful throughout the whole process. Picke up my new car a week later and very impressed.... Voir plus
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Took the car in the afternoon before it was due and work commenced that afternoon The car was ready by midday the next day and I had received video updates on work done Picked car up and all good... Voir plus
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The customer experience was really pleasant. Drinks and seating area was plentiful and comfortable. The staff were helpful and informative. Within the seating area, I would have enjoyed interac... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Fusiliers Way, CV34 8DD, Warwick, England, Royaume-Uni
- 01926333888
4,3
Excellent
298 avis
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Warwick Sytner BMW
Ronan was helpful and communicative throughout. Whilst the technician was unable to reproduce the issue, he personally came to speak to me to explain all of the actions he took. I keep coming back to this dealership as they are aommodating, down to earth and Professional.
13 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Andy, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Ronan and the technician provided clear communication and a thorough explanation. It’s wonderful to know that our accommodating and professional approach keeps you returning to Sytner Warwick BMW. Your continued trust means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
Dan in the service team was excellent
Dan in the service team was really good, clear communication and great attention to detail.
13 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Dan provided clear communication and demonstrated great attention to detail during your visit. It is always our aim to offer a high standard of service, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Réponse de Sytner Group - Sytner Warwick BMW
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff to be excellent, polite, obliging, and helpful. It is always our aim to provide the highest standard of service, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
A disappointing start to BMW ownership
Initial phone call to report issue with my car (brand new and travelled just 65miles) failed due to your digital phone solution not recognising a voice message and your WhatsApp going unanswered. Further, your system assumes every customer enquires after booking a service, which clearly they don’t. I eventually called the salesman who put me through to Service. The Service Advisor politely booked the car in and reserved a loan car while I was on the call. However, on arrival, the loan car had gone. If you allow your advisers to “steal” loan cars promised to customers then you are creating your own poor CSI. The car was fixed during the same day and delivered back to my home which I very much appreciated. However, Overall a disappointing start to my BMW ownership and a Dealer which struggles to get the basic processes right. It’s hard enough to run a Dealership, but you become your own worst enemy if you cannot control your basic processes and simply keep your promises to customers.
9 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear David, We sincerely apologise for the frustrating experience you have had with our communication systems and the loan car availability. We appreciate your kind words regarding the prompt repair and home delivery. Your feedback is important to us, and we understand how vital it is to keep promises and maintain smooth processes. We would like to invite you to contact our Head of Business, Andy Clements, at andyclements@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Warwick BMW
Réponse de Sytner Group - Sytner Warwick BMW
Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your visit to Sytner Warwick BMW was excellent, as we always strive to provide the highest level of service to our customers. Your continued support and positive feedback mean a great deal to our team. We look forward to welcoming you back in the future and ensuring every experience remains just as outstanding. Kind regards, The Sytner Warwick BMW Team
“Resolved in the End, but Communication Needs Improvement”
Overall the recall work has now been completed successfully and the outstanding issues have been resolved, and I appreciate the support from Thomas and the team in arranging the goodwill replacement and ensuring the vehicle was ultimately repaired properly.
However, the process was affected by several communication issues, including inconsistent updates between departments, not being informed that the vehicle had been returned with faults following programming, and being advised to replace differential seals that had only recently been changed. This led to unnecessary inconvenience and multiple follow-ups on my side.
That said, the team worked with me to resolve everything and reach a positive outcome in the end. Thank you for seeing it through.
5 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Dragos, thank you for your detailed feedback and for recognising the efforts of Thomas and the team in resolving the issues with your vehicle. We apologise for the communication lapses and any inconvenience caused during the process. It is reassuring to hear that, despite these challenges, you were ultimately satisfied with the outcome. Your comments are greatly appreciated and help us strive to improve our service. We hope you continue to enjoy your BMW and look forward to assisting you in the future.
Super Warwick Staff …
The staff were super helpful in resolving a booking issue. Top class.
9 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Greg, Thank you very much for your kind words. We are delighted to hear that our team were able to assist you promptly and effectively with your booking issue. Providing top-class service is something we take great pride in, and it’s wonderful to know that this was reflected in your experience. Your feedback is greatly appreciated and serves as a fantastic encouragement to all of us here at Sytner Warwick BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Excellent service from Sytner Warwick…
Excellent service from Sytner Warwick BMW. Hollis the service advisor kept me updated all the way through the day. 10 out of 10 from her.
6 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Hollis provided excellent service and kept you informed throughout the day. It’s wonderful to know that her efforts made such a positive impression. Your 10 out of 10 rating means a great deal to us. We truly appreciate your support and look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
Réponse de Sytner Group - Sytner Warwick BMW
Dear Kamil, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service professional. It is always our aim to provide the highest standards of care and attention to every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Kind regards, The Sytner Warwick BMW Team
Customer service continues to go downhill
Customer service continues to go downhill.
Staff not as interested or engaging as they used to be.
Staff more scruffy.
6 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Paul, Thank you for sharing your feedback. We are sorry to hear that your recent experience did not meet the high standards we strive to maintain. Your comments regarding staff engagement and presentation are taken seriously. We would like to invite you to contact our Head of Business, Andy Clements, at andyclements@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us, and we appreciate the opportunity to address this directly. Kind regards, Sytner Warwick BMW Team
Réponse de Sytner Group - Sytner Warwick BMW
Dear Hugh, Thank you very much for your kind words. We are delighted to hear that Ronan provided you with polite and efficient service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Sales team very knowledgeable and…
Sales team very knowledgeable and helpful
30 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Peter, Thank you very much for your kind words. We are delighted to hear that you found our sales team knowledgeable and helpful during your experience at Sytner Warwick BMW. It is always our aim to provide excellent service and ensure our customers feel well supported throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
Réponse de Sytner Group - Sytner Warwick BMW
Dear Paul, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that your transfer was seamless and that our sales specialists were knowledgeable throughout your experience. It is always our aim to provide excellent service and ensure our customers feel confident and well-informed. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
I received excellent service from…Hollis and Rocket
I received excellent service from Hollis Cockerill who was friendly but professional in her manner. She explained all that I could expect and later the result of the inspection in the workshop. As my car had to stay overnight she arranged for me to be driven home. The driver known as Rocket was again very helpful and I enjoyed his company.
28 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Peter, Thank you very much for your kind words. We are delighted to hear that Hollis provided you with friendly and professional service, and that the inspection process was clearly explained. It’s wonderful to know that Rocket made your journey home enjoyable and comfortable. Your positive feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Accident repair
Great communication from the body shop team. After having my parked car bumped into just before Christmas, they made my life alot easier. Would highly recommend!
5 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Fiona, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that our body shop team provided clear communication and made the process easier for you during what must have been a stressful time. Your recommendation means a great deal to us. We truly appreciate your support and hope to continue delivering the high standard of service you expect from Sytner Warwick BMW. Best wishes, The Sytner Warwick BMW Team
Great communications throughout the…
Great communications throughout the purchase of my new M2, Matt in particular is a credit to the Sytner Team.
23 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Thank you very much for your kind words. We are delighted to hear that you had a positive experience purchasing your new M2 and that Matt provided excellent support throughout. It’s always wonderful to know our team members are recognised for their dedication and professionalism. We hope you enjoy every moment behind the wheel of your new car and look forward to welcoming you back to Sytner Warwick BMW in the future. Wishing you many happy miles ahead!
Great Experience
Polite, efficient service throughout, with the work delivered promptly within the agreed timeframe.
26 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that you found our service polite and efficient, and that the work was completed promptly within the agreed timeframe. It is always our aim to provide a seamless and positive experience for our customers. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, The Sytner Warwick BMW Team
Maximum inconvenience - minimum responsibility
[UPDATE on issues below - I took the car to another non Sytner BMW dealer and they fixed the car in less than 2 minutes at no charge. Compare that to Sytner who diagnosed it without even looking at the car and wanted £545+].
The passenger door lock on my BMW failed locked. The are two elements to what is and has been a pretty dreadful experience.
First the diagnosis. I spoke to Sytner who said they needed the car need to be booked in and they would needed the car all day to diagnose. Dropped the car off about 08:15 and about 45 minutes later I had a call. The solution was, to quote "smash the lock off". The 'diagnosis' had been the person on service reception talking to a service technician. They didn't need to see the car and indeed didn't even look at the car - it simply remained in the car park. So a complete waste of time taking the car in. Furthermore they didn't have the part and couldn't get it same day - even though it was obvious what needed to be done without seeing the car. Sytner would have quite happily charged for this diagnosis (a one minute conversation between two of their staff) but to be fair did relent when challenged.
The second element is the repair itself, which hasn't happened yet. They quoted £545 to replace the lock but because they needed to 'smash the lock off' they may damage other parts of the door - and if they did I would need to pay for this extra damage. When challenged and escalated this description changed to 'carefully remove the door card'. But they remain adamant if they break something - which they said could cost many hundreds of pounds or more I would need to pay. Apparently it is 'not usual' to break something else but it may happen.
I have been reluctant to proceed under these conditions. A failed lock is a relatively common problem that should have, and does have, a relatively straightforward solution. Making customers responsible for extra costs reduces all the incentive for care by Sytner. And if as they say, its 'unusual', they should bear the extra costs themselves as it rarely happens and is down to the skill of their technicians.
2 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Mr Wallis, We are sorry to hear about your disappointing experience with the diagnosis and repair of your BMW’s passenger door lock. We appreciate your feedback regarding the communication and concerns over potential additional costs. We would like to invite you to contact our Aftersales Manager, Jody Boyle , at jodyboyle@sytner.co.uk, to discuss your concerns further and seek a satisfactory resolution. Kind regards, Sytner Warwick BMW
Easy to book and service my car
Easy to book and have problems resolved. Pleasant and professional throughout. Recommended dealer.
13 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Tosh, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that you found the booking process easy and that any issues were resolved promptly. It is wonderful to know that our team’s professionalism and pleasant approach made a positive impression. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Excellent Service
Charlotte was great, professional and courteous. So pleased that BMW Warwick honoured their warranty and resolved my car issue - excellent service!
12 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Steve, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Charlotte provided professional and courteous service, and that you are pleased with how we honoured your warranty. It’s wonderful to know that your car issue was resolved to your satisfaction. Your positive feedback means a great deal to us, and we look forward to assisting you again in the future. Best wishes, The Sytner Warwick BMW Team
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