Many thanks to the dealership for a quick turnaround with my vehicle R777 CRN, great workmanship as always. A special mention for Nick Harrington who also gave me great advice and help with another v... Voir plus
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Lisez les avis des autres
Visited recenyky regTding looking for a new car and Frankie and Sam from BMW warwick could not jVe been more helpful throughout the whole process. Picke up my new car a week later and very impressed.... Voir plus
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Took the car in the afternoon before it was due and work commenced that afternoon The car was ready by midday the next day and I had received video updates on work done Picked car up and all good... Voir plus
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The customer experience was really pleasant. Drinks and seating area was plentiful and comfortable. The staff were helpful and informative. Within the seating area, I would have enjoyed interac... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Fusiliers Way, CV34 8DD, Warwick, England, Royaume-Uni
- 01926333888
4,3
Excellent
298 avis
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I've always used Sytner main dealer as…
I've always used Sytner main dealer as the service, courtesy snd overall quality is top line.
Yesterday for a simple mot proved just the sane. 5 St and complimentary valet of ny car. Thx Sytner
14 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Andrew, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that our service, courtesy, and overall quality continue to meet your expectations. It’s wonderful to know that your MOT and complimentary valet were appreciated. Your support means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
It was easy to make an appointment…
It was easy to make an appointment using the BMW app and Charlotte was welcoming and helpful. I can't fault the service I got.
12 janvier 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Rupert, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the BMW app made booking your appointment straightforward and that Charlotte provided a welcoming and helpful service. It is wonderful to know that you were completely satisfied with the service you received. Your positive feedback is greatly appreciated and motivates us to continue delivering the highest standards to all our customers. Kind regards, Sytner Warwick BMW Team
I went to BMW Sytner with an interest…
I went to BMW Sytner with an interest in a 330E which led to a warm and professional buying experience with Stuart (Sales) and Kiran (Finance). Very pleased thus far and would wholeheartedly recommend them and Sytner Warwick
9 janvier 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Adrian, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Stuart and Kiran provided you with a warm and professional service throughout your purchase of the 330E. It’s wonderful to know you are pleased with your new vehicle and our team’s support. Your wholehearted recommendation means a great deal to us. We wish you many enjoyable journeys in your BMW. Best wishes, The Sytner Warwick BMW Team
I recently bought a new BMW X3
I recently bought a new BMW X3, and this was my second X3 purchase with Sytner Warwick. Once again, I was very pleased with the entire buying process. In particular, Sean McDonnell provided outstanding service and went above and beyond to make everything as smooth and straightforward as possible. His professionalism and attention to detail made the experience a real pleasure. I wouldn’t hesitate to recommend Sytner Warwick and Sean to anyone considering a BMW.
9 janvier 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Zoran, Thank you very much for your kind words and for choosing Sytner Warwick BMW once again. We are delighted to hear that Sean McDonnell provided you with outstanding service and made your experience smooth and enjoyable. It is always a pleasure to assist returning customers, and your recommendation means a great deal to us. We hope you continue to enjoy your new BMW X3 and look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
20 plus years of great service
Nick in service department was fantastic in keeping me fully updated on progress. This was for work on a vehicle sunroof. Had various BMW serviced over 20 plus years and would recommend Sytner Warwick and the team there.
7 janvier 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Andrew, Thank you very much for your kind words and for sharing your positive experience with Nick and the service team at Sytner Warwick BMW. We are delighted to hear that you felt fully informed throughout the work on your vehicle’s sunroof. It’s wonderful to know that, after over 20 years of choosing BMW, you continue to place your trust in us. Your recommendation means a great deal to the entire team. We look forward to welcoming you back in the future.
An expensive part replacement…
An expensive part replacement (spigot/latch to close charger flap)which is clearly poor design. Then technicians damage paint work and bodywork whilst doing the work so have another day inconvenienced. However, the service representative Charlotte was polite and helpful.
7 janvier 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Gail, thank you for sharing your feedback. We appreciate your comments regarding the part replacement and understand your frustration with the inconvenience caused. We are sorry to hear about the damage to your vehicle’s paintwork and bodywork during the repair process. It is reassuring to know that Charlotte provided polite and helpful service throughout. Your experience is important to us, and we value your honest review. Kind regards, Sytner Warwick BMW.
Hollis on the service desk has provided…
Hollis on the service desk has provided an excellent service and kept me updated along the way. Great polite service from all the staff.
3 janvier 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Hollis provided excellent service and kept you well informed throughout. It’s wonderful to know that our team’s polite and attentive approach made a positive impression. Your feedback is greatly appreciated and serves as a great encouragement to all of us here at Sytner Warwick BMW. We look forward to welcoming you back in the future. Best regards, Sytner Warwick BMW Team
My service agent was very punctual and…
My service agent was very punctual and informative.
5 janvier 2026
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Kathleen, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your service agent was punctual and provided you with informative assistance. It is always our aim to offer a professional and efficient service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Kind regards, Sytner Warwick BMW Team
The worst service I have ever…
The worst service I have ever experienced as a loyal BMW customer of nearly 30 years I brought my car in for a diagnostic a week before Xmas and I'm still ( jan 3rd ) awaiting for my car to be released from your garage for extensive repair. It's utterly unacceptable that you have allowed this to drag on i blame Tom and Georgia for not dealing with this in a timely manner it's disgusting and disgraceful. I have had to hire a car of over £350 for the Xmas period so I could see my son the one time a year I see him. I will NEVER use your branch again you are a disgrace to the brand I'm totally beyond words.
19 décembre 2025
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Mr McMurrough, We sincerely apologise for the distress and inconvenience caused during this period, especially at such an important time. Your loyalty over nearly 30 years is greatly valued, and it is disappointing to hear your experience did not meet the high standards we strive for. We would like to invite you to contact our Aftersales Manager Jody Boyle,at jodyboyle@sytner.co.uk to discuss your concerns further. Thank you for bringing this to our attention. Kind regards, Sytner Warwick BMW
great customer service
20 décembre 2025
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Mr Mehta, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you were pleased with the customer service you received at Sytner Warwick BMW. Providing an excellent experience for our customers is something we take great pride in, and your feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Warwick BMW Team
Réponse de Sytner Group - Sytner Warwick BMW
Dear Jatin Sharma, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that our staff provided excellent service and made your dealings with us a positive one. It is always our aim to offer the highest standard of care and professionalism. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future.
Great Service and a brilliant turn…
Great Service and a brilliant turn around to get everything sorted the same day. Hollis kept us informed of what was happening to ensure we weren't inconvenienced
19 décembre 2025
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Nikki, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that Hollis provided excellent communication and ensured a swift resolution on the same day, minimising any inconvenience. It’s always our aim to deliver outstanding service and keep our customers fully informed throughout. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Buying a New Car
Very professional dealership and a special mention to Paul & Jordan, who made it a very pleasurable experience.
28 novembre 2025
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Shaun, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that Paul and Jordan made your experience with us so pleasurable. It is always our aim to provide a professional and welcoming environment for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Warwick BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
No confirmed analysis after 2.5 hours.
No confirmed analysis after 2.5 hours.
Reception service was excellent.
Alfie who joined me in the car for an analysis test drive was excellent and practical.
After 2.30hrs there was no confirmed analysis for the fault ( a tapping noise) suspected but not confirmed wheel bearing on the passenger rear side.
£150 paid with no resulting confirmation of fault , just a quote of over £600 to replace what May be the fault??
17 décembre 2025
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Réponse de Sytner Group - Sytner Warwick BMW
Dear AB, thank you for your feedback. We are pleased to hear that Alfie and our reception team provided excellent service during your visit. However, we apologise for any frustration caused by the lack of a confirmed diagnosis after the test drive. We understand how important it is to have clarity regarding vehicle faults. We would like to invite you to contact our Aftersales Manager, Jody Boyle, at jodyboyle@sytner.co.uk to discuss your experience further.
Terrible customer care
I’d called the advertised number to book which was Warwick STD code but apparently routed to a call centre. Two days later when attending the booking in the garage, the designated customer services assistant (Nick) could not find my booking. I said I called and booked 2 days ago and had received text confirmation. Instead of apologising he did not look up and was searching through his computer and said you have not called here. I said I called a 01926 number and not for me to know where the person is answering it. I experienced a distinct lack of customer care. He was rude and his manner brusque. I was the one who was polite and calm. Terrible customer care!
16 décembre 2025
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Réponse de Sytner Group - Sytner Warwick BMW
We are truly sorry to hear about your disappointing experience with our customer service. This is not the standard we strive to uphold at Sytner Warwick BMW. We appreciate your feedback and understand your frustration regarding the booking confusion and the manner in which you were treated. We would like to invite you to contact our Aftersales Manager, Jody Boyle, at jodyboyle@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Warwick BMW
Great experience, knowledgeable, efficient and fast turnaround
Some Dealerships today have turned into Estate Agents, the customer normally has to chase, chase and chase and the whole process can become tedious, time consuming and leaves you with a bad taste in your mouth and an emptier wallet. Synter Warwick were attentive, understood requirement and delivered a fair outcome in a manner that did not leave that bad taste/experience in its wake. Thank you all round for an enjoyable experience as it absolutely should be when buying a new car. Big shout out to Ben and Richard who helped enourmously.
13 décembre 2025
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Réponse de Sytner Group - Sytner Warwick BMW
Thank you, Dean, for your kind words and thoughtful review. We are delighted to hear that your experience with Sytner Warwick BMW was enjoyable and straightforward. It’s wonderful to know that Ben and Richard were able to assist you so effectively and that the process felt fair and attentive throughout. We truly appreciate you recognising the effort we put into making car buying a positive experience. Your feedback means a great deal to the whole team. Wishing you many happy miles in your new car!
Never again
The staff dealing with me were good but the company itself leaves a lot to be desired.
I am ineligible for a courtesy car because of my age, even though my own insurance certificate clearly states that I am covered for any loan car provided during a service.
Because of this company rule I had no option but to wait on site, for two hours I was informed, but this overran so that my wait extended to three hours.
For any future service I will have no option other than to use another garage nearer my home that WILL provide me with a courtesy car.
8 décembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Warwick BMW
Dear Keith, Thank you for your feedback. We are pleased to hear that the staff attending to you were good, but we apologise for the inconvenience caused by our courtesy car policy and the extended wait time. We appreciate your comments and understand your frustration. We would like to invite you to contact our Aftersales Manager, Jody Boyle, at jodyboyle@sytner.co.uk to discuss your experience further. Your satisfaction is important to us. Kind regards, Sytner Warwick BMW
Excellent service …
Reception by staff made to feel welcome, offered a drink. Charlotte who managed booking excellent and kept me up to date with work on car. No problems encountered during visit, staff excellent
9 décembre 2025
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Réponse de Sytner Group - Sytner Warwick BMW
Dear Mikey, Thank you very much for your kind words and for taking the time to share your experience at Sytner Warwick BMW. We are delighted to hear that our team, especially Charlotte, made you feel welcome and kept you well informed throughout your visit. It’s wonderful to know that you found the service excellent and encountered no issues. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards for all our customers. We look forward to welcoming you again soon. Best regards, Sytner Warwick BMW Team
I had a great experience from Sytner…
I had a great experience from Sytner Warwick, the staff are extremely friendly and helpful. Will definitely be returning for any future servicing or purchasing of cars
8 décembre 2025
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BMW X3
We had over an hour with Sean who was very helpful and knowledgeable. We were impressed with the car and quality of the handover
6 décembre 2025
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