Tom was more than helpful and willing to help. He helped get my car back on the road pronto and really did above and beyond. He deserves full recognition for his work and professionalism. Jason at BMW... Voir plus
Établissement
Changer d'établissementWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
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Lisez les avis des autres
Link to status was pointless, dropped car off at 8:30 didn't even show on the status as at the dealership till 15:30, had an estimated time of collection of 16:00, was finally ready at 17:30. Was told... Voir plus
My car was in for repair and was in your workshop for a few days getting the problem resolved. Sam was brilliant and kept me fully informed on the cost and how the work was progressing. Your staff alw... Voir plus
Another great experience at MINI Worcester. Pete looked after me again while the car was in for its MOT and brake fluid service. As always, he was friendly, helpful and kept me updated throughout... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, Royaume-Uni
- 01905459600
4,5
Excellent
327 avis
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Peter and Tom in the service department…
Peter and Tom in the service department are so helpful, nothing is too much trouble
18 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Pippa, Thank you ever so much for your kind words. We are delighted to hear that Peter and Tom provided such helpful and attentive service during your visit. It’s always our aim to ensure every customer feels valued and supported, and it’s wonderful to know that nothing was too much trouble for them. Your positive feedback truly means a lot to the team here at Sytner Worcester BMW. We look forward to welcoming you back in the future. Best regards, Sytner Worcester BMW Team
Everyone very professional and friendly
17 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Miss Walker, Thank you ever so much for your kind words. We are thrilled to hear that you found everyone at Sytner Worcester BMW to be both professional and friendly. Providing excellent customer service is something we truly value, and it’s wonderful to know our team’s efforts have made a positive impression. Your feedback is greatly appreciated, and it encourages us to maintain the highest standards. We look forward to welcoming you back in the future. Warm regards, The Sytner Worcester BMW Team
Brilliant experience
Brilliant experience. Professional team to deal with and all went well. we love the car and would use Sytner to purchase a future vehicle.
10 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Thank you, Ian, for your wonderful review. We are delighted to hear you had a brilliant experience with our professional team and that you love your new car. It is always our aim to ensure every customer feels valued and well looked after throughout their purchase. Your kind words mean a great deal to us, and we look forward to welcoming you back to Sytner Worcester BMW when you’re ready for your next vehicle. Wishing you many happy miles ahead!
The excitement of driving a BMW
After owning two BMW X4's over the past 9 years I knew finding a replacement was not going to be easy. The X4 is an absolute dream to drive and own. My cars have been cheap to run and maintain but sadly now retired they are out of my price bracket. Over many weeks I have test driven several cars but none offered the exciting feel of a BMW. After spending many hours at BMW in Worcester with the help of Tony Facer I settled on a series 2 X drive active tourer. After two days of driving this new car my confidence in BMW has been rekindled.
14 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Teddy Eddie, Thank you for sharing your positive experience with us at Sytner Worcester BMW. We are delighted to hear that your new Series 2 X Drive Active Tourer has rekindled your confidence in BMW. It’s wonderful to know that Tony Racer and the team were able to assist you in finding a vehicle that meets your expectations. We truly value your loyalty to the BMW brand over the past nine years and appreciate you choosing us for your latest purchase. Wishing you many enjoyable journeys ahead.
Quick, easy and friendly.
Quick, easy and friendly service by Thomas and the team, especially as my work was covered under warranty. I was kept updated and had the vehicle returned quickly; thank you for all your help Thomas and the team.
4 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Liam, thank you very much for your kind words and positive feedback. We are delighted to hear that Thomas and the team provided you with a quick, easy, and friendly service, especially with your warranty work. It’s great to know you felt well informed throughout the process and that your vehicle was returned promptly. Your appreciation means a lot to us, and we look forward to assisting you again in the future. Many thanks once again for choosing Sytner Worcester BMW.
Very efficient and attentive
Very efficient and attentive. Problem resolved without any issues.
11 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Rebecca, Thank you very much for your kind words. We are delighted to hear that you found our service efficient and attentive, and that your problem was resolved smoothly without any issues. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. It is always our aim to provide a seamless experience for all our customers. We look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
Very friendly team helpful and…
Very friendly team helpful and efficient 10 out of 10
10 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Karen, Thank you ever so much for your wonderful review. We’re delighted to hear that our team at Sytner Worcester BMW was friendly, helpful, and efficient during your visit. Your kind words and a perfect 10 out of 10 rating truly mean a lot to us. It’s always our aim to provide an outstanding experience for everyone who walks through our doors. We look forward to welcoming you back again in the future. Warm regards, The Sytner Worcester BMW Team
Brake repair
My car was taken on time and a good job done, and I was looked after by Tom Kelly and he kept me informed
10 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear D Holloway, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Tom Kelly provided you with excellent care and kept you well informed throughout the process. It is always our aim to ensure that our customers feel looked after and receive a high standard of service. Your positive feedback means a great deal to us, and we look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
The worst BMW dealer in the UK
The worst BMW dealer in the UK. Poor customer service, massively overpriced cars, service. Selling second cars for prices like brand new. Avoid this address.
11 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Andrejs, we are truly sorry to hear about your disappointing experience with Sytner Worcester BMW. We pride ourselves on delivering excellent customer service and value, so it is concerning to read your feedback. We appreciate you taking the time to share your thoughts and apologise if we did not meet your expectations. Your comments are taken seriously, and we hope to have the opportunity to restore your confidence in our dealership in the future. Thank you for your feedback.
First class service from Tom
First class service from Tom, excellent communication. Went out of his way to help me.
8 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Adrian, Thank you very much for your kind words. We are delighted to hear that Tom provided you with first-class service and excellent communication throughout your experience. It’s wonderful to know he went out of his way to assist you. Your feedback is greatly appreciated and serves as a wonderful encouragement for the whole team. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best wishes, The Sytner Worcester BMW Team
Honest reviews
I feel it’s important to leave an honest review of my experience purchasing my brand new BMW. This being my 7-8 new car from BMW / Mini over the last few years.
I chose Sytner Worcester because I had previously had a very positive experience with Sytner, so I had every reason to expect the same high standard this time. Unfortunately, that simply hasn’t been my experience.
From the day I first saw the car I’d remarked on marks on the paint work which would be addressed before I collected it the following week, so I drove over to collect the car, only to see once they did the big un-vailing only to see the issues with the paintwork which I’d previously pointed out were still very noticeable so I immediately told them even tho I was assured these had been rectified but imho nothing had been done and to my anger it hadn’t been rectified at all so they proceeded to take the car around to the area where they address body work, then an hour later bought it back to the front of the dealership in the daylight it looked amazing yet when I got the car home the marks were still there. To be fair, the dealership subsequently accepted responsibility and agreed to rectify the paintwork, which I appreciate.
However, I collected the car again yesterday after another three days with them working on removing the marks which apparently was bird mess?? , and even then, there were still minor issues that needed to be addressed before I could actually drive away.
And this is where I feel the real problem lies.
“In my opinion, if a brand-new car is sitting in a BMW showroom waiting to be collected by a customer, it should be showroom ready — full stop.
I don’t believe customers should have to point out problems, return the car, wait for things to be rectified and then still find issues when they come back to collect it it’s appalling to say the least.
There seems to be an attitude in some dealerships of “we’ll sort it when we sell it.” Personally, I think that is completely the wrong approach.
If you are asking a customer to spend a considerable amount of money on a brand-new BMW, then the preparation and attention to detail should reflect that. The car should be thoroughly checked, prepared and presented to an exceptionally high standard before the customer ever arrives to collect it.
Buying a new car should be an exciting experience. You should arrive, see your new car looking absolutely immaculate, get in and drive away feeling that every detail has been taken care of.
Instead, my experience has been one of having to identify issues myself and then repeatedly return to have them dealt with.
I don’t expect the impossible, and I understand that occasionally something can be missed. What I do expect, however, is ‘’pride in the product being sold and respect for the customer who is paying for it.”
BMW is a premium brand, and customers paying premium prices should receive a premium level of service.
Ultimately, this isn’t really about a few marks on paintwork or minor issues. It’s about “standards, attention to detail and the attitude towards the customer.”
If a dealership genuinely wants customers to respect and value the products they sell, then they need to show that they respect the customer who is paying for them.
I hope Sytner take this review in the constructive spirit intended, because I genuinely believe the experience could and should have been so much better. While I was in the showroom I pointed out numerous cars with the same marks on in the showroom, I understand whilst cars out side may get marks on etc but definitely not on the showroom floor those cars should be perfect in every way
7 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear William, thank you for your honest feedback. We sincerely apologise that your experience did not meet the high standards you expected from Sytner Worcester BMW. Your comments regarding the preparation and presentation of our vehicles, both new and in the showroom, are taken seriously. We appreciate your recognition of the need for pride in our product and respect towards our customers. Your insights are invaluable, and we hope your future experiences better reflect the premium service associated with BMW.
Another Great Experience
Another great experience at MINI Worcester.
Pete looked after me again while the car was in for its MOT and brake fluid service. As always, he was friendly, helpful and kept me updated throughout. Everything was handled smoothly and professionally. Really appreciate the consistently excellent customer service from Pete and the team.
Thanks again!
5 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Yasser, thank you very much for your lovely review. We’re delighted to hear that Pete and the team provided you with consistently excellent service during your recent visit. It’s wonderful to know that you felt well looked after and kept informed throughout the MOT and brake fluid service. Your kind words mean a lot to us, and we truly appreciate your continued support. We look forward to welcoming you back to MINI Worcester in the future. Thanks once again!
BMW first classVery happy with our service
Very happy with our service , we had lovely lad called Ben and then a young lady called Courtney and a little help from Louis all lovely
1 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Nigel, Thank you ever so much for your lovely kind words. We’re absolutely delighted to hear you had such a positive experience with Ben, Courtney, and Louis. It’s wonderful to know our team made your visit enjoyable and memorable. We truly appreciate you taking the time to share your feedback and for choosing Sytner Worcester BMW. Should you ever require any assistance in the future, we’ll be more than happy to help. Wishing you all the best with your vehicle! Kind regards, The Sytner Worcester BMW Team
Excellent customer service from the…
Excellent customer service from the team. Clear and transparent process, very smooth from the initial test drive, ordering the new vehicle to collection. Oscar and Guy supported us throughout!
3 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Kerry, thank you very much for your kind words and positive feedback. We’re delighted to hear that the entire process, from the initial test drive to collection, was smooth and transparent. Oscar and Guy will be pleased to know they provided the support you needed throughout. It’s always our aim to deliver excellent customer service, and your review truly honours the efforts of the team. We hope you are thoroughly enjoying your new vehicle. Best wishes from everyone at Sytner Worcester.
Needed car to be ready for a certain…
Needed car to be ready for a certain time and it was
2 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Diane, Thank you very much for your kind words. We are delighted to hear that your car was ready exactly when you needed it. At Sytner Worcester BMW, we strive to provide a reliable and efficient service for all our customers, and it is wonderful to know we met your expectations. Your feedback is greatly appreciated and serves as a great encouragement to our team. We look forward to assisting you with any future motoring needs you may have. Kind regards, Sytner Worcester BMW Team
Really good service from mini and bmw
2 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Emily, Thank you ever so much for your kind words and for taking the time to share your positive experience with both MINI and BMW at Sytner Worcester. We are delighted to hear that you found the service to be really good. Your feedback is greatly appreciated and truly motivates our team to continue delivering the highest standards. It’s always wonderful to know our efforts are making a difference. We look forward to welcoming you back again soon. Best wishes, The Sytner Worcester BMW Team
All the Staff I dealt with were…
All the Staff I dealt with were courteous and efficient, I was kept informed of the work to the car, and it was carried out within the advised timescale.
1 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Ian, thank you very much for your kind words and positive feedback. We are delighted to hear that our team were courteous and efficient throughout your experience, and that you were kept well informed during the process. It’s always our aim to complete all work within the advised timescale, so it’s wonderful to know we met your expectations. Your support means a great deal to us, and we look forward to assisting you with your BMW in the future. Warm regards from everyone at Sytner Worcester BMW.
Réponse de Sytner Group - Sytner Worcester BMW
Dear Rosie, Thank you ever so much for your kind words and for taking the time to leave us a five-star review. We’re delighted to hear that you found the entire experience super easy and enjoyed the friendly nature of our team. It’s always our aim to provide excellent service and a welcoming atmosphere, so your feedback truly means a great deal to us. We very much look forward to welcoming you back to Sytner Worcester BMW in the future. Best wishes, The Sytner Worcester BMW Team
First class communication throughout…
First class communication throughout the process and given sensible advice on what was required to improve the vehicle. Plus the care and attention shown by the technicians.
27 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Frank, thank you very much for your kind words and for taking the time to share your experience with Sytner Worcester BMW. We are delighted to hear that our communication met your expectations and that you found the advice provided both sensible and helpful. It is wonderful to know that the care and attention from our technicians stood out to you. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you again in the future.
Excellent service from Peter.
27 août 2026
Avis spontané
Réponse de Sytner Group - Sytner Worcester BMW
Dear Miss Pearson, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Peter provided you with excellent service during your visit to Sytner Worcester BMW. It is always our aim to ensure that every customer feels valued and well looked after. Your positive feedback truly means a lot to us and encourages the whole team to continue delivering the best possible service. We look forward to welcoming you again in the future. Kind regards, Sytner Worcester BMW Team
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