Arrived at the service drop off point, immediately was greeted and taken inside. Very easy and professional process. Afterwards time was taken to explain what was done (MOT and health check). High... Voir plus
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Lisez les avis des autres
I was hugely impressed, again, with the customer service at West London Audi. Reception greeted me in a warm and friendly manner and directed me to a table where I met with Nitesh, who kindly confirme... Voir plus
The experience was good - with the car being returned clean and serviced in the time agreed. Stephen, my point of contact was great and very helpful, but somebody needs to look at the online tracker... Voir plus
We have had two cars from new from West London Audi over the last 10 years and entrusted their ongoing care and maintenance to the service team with total confidence. Our liaison is Anoop Narayanan... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
958 Great West Rd, TW8 9BQ, Brentford, Royaume-Uni
- 020 8380 4000
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Réponse de Sytner Group - West London Audi
Thank you very much for your kind words. We truly appreciate you taking the time to share your positive feedback and look forward to welcoming you back in the future. Your support means a great deal to us.
Very good professional service from the…
Very good professional service from the team, special thanks to Ermal Shaqiri for his support and seamless communication.
21 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Cuneyt, Thank you very much for your kind words and positive feedback. Your recognition means a great deal to the entire team here at West London Audi. We look forward to welcoming you back in the future. Warm regards, West London Audi Team
Timing was very good
21 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Peter, Thank you very much for your kind words regarding the timing of your visit. We truly appreciate you taking the time to share your experience. We look forward to welcoming you back to West London Audi. Best wishes, West London Audi Team
Brilliant from enquiry to pick up
Dagmara was brilliant from beginning to end, always super responsive and clear in all comms. Made the whole purchase experience for my mother a delight.
1 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Thank you so much, Jas, for your wonderful feedback. Your kind words are truly appreciated and passed on to the whole team. We’re thrilled that we could make the experience a delightful one for you both. Thank you again for choosing West London Audi.
Friendly environments & top notch…
Friendly environments & top notch professionalism!
19 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Richard, Thank you ever so much for your kind words. We are delighted to hear that you found our environment friendly and our professionalism top notch. Your support means a great deal to us. Kind regards, The West London Audi Team
Smooth and hassle free as always and…
Smooth and hassle free as always and Ciprian Pop goes extra mile to look after his customers.
Would strongly recommend west audi london to everyone
18 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Saima, Thank you ever so much for your kind words and glowing recommendation. Your continued support means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Warm regards, West London Audi Team
great experience all round
Very easy to check in. Great attention from Ciprain who explained all options very professionally. Also a nice environment to wait in.
15 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Fraser, Thank you very much for your kind words and positive feedback. We’re delighted to hear that Ciprian provided clear explanations and professional service during your visit. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Promt attention to customers
Promt attention to customers. Courteous behaviour.
14 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Haresh, Thank you ever so much for your wonderful 5-star review. Your kind words are very encouraging and inspire us to maintain the excellent service our customers deserve. We look forward to welcoming you back in the future. Best wishes, West London Audi Team
It was competent,efficient,fast and…
It was competent,efficient,fast and well explained.
14 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear James, Thank you very much for your kind words. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back to West London Audi in the future. Kind regards, West London Audi Team
I took my car in for a full service…
I took my car in for a full service they was really helpful and done the job they kept me notified with my car I always get great service when I go Audi and Daniel
Blake was amazing he was great help.
14 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Louis, Thank you very much for your kind words and for taking the time to leave such a positive review. We truly appreciate your continued trust and look forward to welcoming you back again soon. Best regards, West London Audi Team
Outstanding service and seamless experience!
I would like to express my sincere gratitude to the team at Sytner West London for their exceptional service. Back in May, my husband purchased his Audi from them, and after such a fantastic experience, we returned last week to upgrade to a new Audi A6.
The entire sales and vehicle exchange process went smoothly, successfully, and with the utmost professionalism. The team was exceptionally polite, helpful, and attentive to every detail, making the whole transaction completely stress-free.
We are absolutely delighted with our new Audi A6 and deeply appreciate the high standard of customer care. A huge thank you to the entire team for another seamless experience! Five stars without hesitation
12 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Tsvetan, Thank you very much for your kind and thoughtful review. We truly appreciate your continued trust and support. Kind regards, The Sytner West London Team
I had my car's annual service
I had my car's annual service, it went very smoothly. I had a good experience, I was sent a video of the underside and engine of the car with commentary. Mr Ermel Shaqiri was very friendly and knowledgable and looked after the administration. He provided a good service.
11 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Judith, thank you very much for your kind words and positive feedback. We look forward to welcoming you back to West London Audi in the future.
All my needs were met with speed!
10 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Afua, Thank you ever so much for your fantastic 5-star review. We’re delighted to hear that all your needs were met with such speed. We look forward to welcoming you back in the future and continuing to exceed your expectations. Best wishes, The West London Audi Team
Great friendly staff and service
Great friendly staff and service. It’s a shame there isn’t a collection service or courtesy car offered as the garage is in an awkward spot with limited transport links.
11 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Mr Farrelly, Thank you for your kind words regarding our friendly staff and service. We hope to welcome you back soon and provide you with an even better experience. Kind regards, West London Audi Team
Réponse de Sytner Group - West London Audi
Dear Younis, Thank you very much for your kind words and positive feedback. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Mr Anoop at service department at Audi…
Mr Anoop at service department at Audi Brentford was very polite and helpful.
He give very good service.
10 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Mr Purewal, Thank you very much for your kind words and positive feedback. Your appreciation means a great deal to us, and we hope to continue delivering such excellent service whenever you choose to visit us again. Kind regards, West London Audi Team
It’s quite hard to contact service team…customer service
It’s quite hard to contact service team to get update regarding my car
7 septembre 2026
Avis spontané
Great service
Great service. Lerivan was very good at assisting me through the process and managed to get everything processed in a very quick time, which benefited me tremendously.
9 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Ian, Thank you very much for your kind words. We truly appreciate you taking the time to share your experience and hope to welcome you back to West London Audi in the future. Best wishes, The West London Audi Team
I am extremely happy with the help…
I am extremely happy with the help support and advice I received .
11 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Anne-Patricia, Thank you ever so much for your kind words and for taking the time to share your experience. We truly appreciate your feedback and look forward to welcoming you back to West London Audi in the future. Kind regards, West London Audi Team
Always a good experience with West…
Always a good experience with West London Audi. This visit was for a service and MOT and I was able to wait while they did it. All the staff I encountered were very friendly and welcoming. Special mention to Ciprian for his service and advice
9 septembre 2026
Avis spontané
Réponse de Sytner Group - West London Audi
Dear Mike, thank you very much for your kind words and for taking the time to share your experience. Your feedback means a great deal to us and we look forward to welcoming you back to West London Audi in the future.
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