Very pleased with Tapstore’s service in helping process my return of goods selected in error. Extremely helpful and prompt in sorting the return and refund. Would recommend.
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Lisez les avis des autres
I ordered a mono kitchen tap online. As an after thought, I emailed customer sales to ask whether the tap included all fittings, hoses etc. To my amazement, I received a reply within the hour! Upon... Voir plus
Excellent experience with Tapstore. Teresa answered all my questions with patience, helped me choose the right sink, checked their stock and despatched my purchase promptly. She even sorted out the... Voir plus
L'entreprise a répondu
Ordered a Franke tap . Had not heard from courier, so rang tap store , lovely lady contacted courier to see what the delay was. Courier had noted down wrong postcode. Told it was coming on Monday cour... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles de salle de bains
- Rénovateur de salle de bains
- Magasin de rénovation
- Magasin de meubles de cuisine
- Prestataire de réaménagement de cuisine
- Magasin de matériel de cuisine
Écrit par l'entreprise
Tapstore.com - the widest selection of quality branded bathroom taps, kitchen taps, showers, pumps, bathroom cabinets, wastes, traps, heated towel rails and bathroom accessories available to buy online. Free delivery on orders over £100
Coordonnées de contact
Unit P, Charlwoods Business Centre, RH19 2HH, East Grinstead, Royaume-Uni
- 01342 321121
- sales@tapstore.com
- www.tapstore.com
4,6
Excellent
98 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Les gens ont aussi consulté
Brilliant customer service
Brilliant customer service, sorted out the problem within a day, thanks for your help!
4 septembre 2025
Avis spontané
Réponse de Tapstore UK Ltd
Thank you for your review! It was a pleasure to assist and get your issue resolved. We hope that you are pleased with the service you received.
Seamless, sensible transaction.
On 19th August I raised an issue on the lack of clarity of the declared guarantee on a Franke Eiger mixer tap. Teresa, Tapstore Customer service, responded immediately, contacted Franke and arranged for the part in question to be replaced. It arrived on 22nd August. No fuss, prevarication or delay.
If only all online providers were as competent?
22 août 2025
Avis spontané
Réponse de Tapstore UK Ltd
We are so pleased to hear that your warranty query was resolved quickly and without fuss. We understand that it can be confusing who to contact in these situations, so always aim to get it resolved with the manufacturer, rather than the customer needing to! Hopefully, everything is back up and running as it should be
I had an issue with a sink I bought…
I had an issue with a sink I bought from Tapstore. Owing to my fitter being seriously delayed it was three months before the sink was unpacked and I found a small crack. Knowing that it was far outside the normal time frame for reporting faults I contacted Tapstore more in hope than expectation. I am at something of a loss to adequately express my gratitude and admiration for the customer service I received from the Tapstore and the manufacturer (Franke) and a replacement was organised and arrived today in perfect condition. Both companies have gone far beyond normal customer service and both have my undying respect and gratitude. I have been a fan of Franke for years for their products, I am a new customer of Tapstore but should I want sinks and taps in the future then they will definitely be Franke supplied by Tapstore. Ten out of ten both of you for customer service and my heartfelt thanks to you both.
25 juillet 2025
Avis spontané
Réponse de Tapstore UK Ltd
We are so pleased to hear that we could get this one rectified for you! Franke not only make great products, but have great aftercare service! We hope that you are happy with your purchase and look forward to dealing with you again in the future.
Fake
Fake
38 days and still not get my order and they just say me waiting and wait
16 juillet 2025
Avis spontané
Réponse de Tapstore UK Ltd
Please can you provide us with your order number and address? We do not believe that you have ordered through us, so may have us mistaken with a different company. We do not sell or ship to Canada.
Bought a kitchen mixer over 5 years ago…
Bought a kitchen mixer over 5 years ago which started to drip but was out of warranty - Teresa @ Tap Store was really helpful and sorted out replacement cartridges to be sent direct to me free of charge - excellent service, would give more than 5 stars if I could!!
7 juillet 2025
Avis spontané
Réponse de Tapstore UK Ltd
We are so pleased to hear that we could get your issue resolved outside of warranty! We have a close relationship with many manufacturers and always do all we can to get parts replaced free of charge (even outside of warranty!) We will pass on your kind feedback to Teresa.
Great service
Great service, and very efficient and helpful. Thank you Teresa!
3 juillet 2025
Avis spontané
Réponse de Tapstore UK Ltd
Thank you for taking the time to leave us a review! We will pass it onto Teresa (she is a real 5 star employee!)
Dealt with and resolved my query…
Dealt with and resolved my query quickly and efficiently.
3 juillet 2025
Avis spontané
Réponse de Tapstore UK Ltd
Thank you for your feedback! We are glad to hear that your query was resolved, if there is anything else please let us know!
Bristan tap
Bristan taps are recommended by my plumber. I really love this tap, especially as the tap handles are very adjustable to control and refine water flow. Excellent
11 juin 2025
Avis spontané
Réponse de Tapstore UK Ltd
We have dealt with Bristan for a very ling time now and their products have never been anything short of excellent! We are pleased to hear that you are happy with your purchase and hope that you continue to be for many years!
excellent
excellent, answered the phone every time i called and dealt with my issues, very rare these days, very helpful indeed, thanks again
20 juin 2025
Avis spontané
Réponse de Tapstore UK Ltd
We know how painful it is trying to go through robots and call options to get to a person, so we always aim to have a friendly voice at the end of the phone within a few rings! If you need anything in the future, please don't hesitate to call.
I bought an expensive black kitchen…
I bought an expensive black kitchen sink waste kit in February and the black coating started to come off within a few months, exposing the bare metal underneath. Theresa from Tapstore was extremely helpful in extracting a replacement out of the manufacturer, despite them initially attempting to renege on the 15 year guarantee that came with the product. Definitely worth 5 stars for customer service provided.
6 juin 2025
Avis spontané
Réponse de Tapstore UK Ltd
Thank you so much! Its always frustrating when a product doesn't last as it should, so we always push the manufacturers to rectify the issue with as little fuss as possible. We are glad to hear that this one was resolved, please don't hesitate to let us know if you need any assistance in the future.
Leaked data!
Leaked data!
I found some of my sensitive data on a data breach scanner. This shows that tapstore has not kept sufficient security in place to protect its customer data. I will not be using them any more due to this.
10 mai 2025
Avis spontané
Réponse de Tapstore UK Ltd
We are extremely sorry to hear this, and take this very seriously. Please could you contact us so we can investigate?
Very good service.
Very good service.
When the item I bought turned out to not be compatible with my existing system, down to my error, they were very helpful in facilitating it's return and a refund.
1 mai 2025
Avis spontané
Réponse de Tapstore UK Ltd
We are sorry to hear that the item was not compatible, sometimes these things happen! We hope that we can assist you in the future!
Excellent customer service
Excellent customer service.
I bought a tap which was fitted months later (new kitchen) and it dripped after use. I contacted Tapstore and Theresa was very helpful in contacting the manufacturer and having a replacement valve posted out immediately.
22 avril 2025
Avis spontané
Réponse de Tapstore UK Ltd
Its always a pain when there is an issue with a tap within warranty, so we always aim to rectify it with the least amount of hassle for the end user. We are pleased to hear that Teresa could sort the issue quickly for you, she is a real star!
Will always purchase from here just amazing
First class service great product and brilliant delivery
30 avril 2025
Avis spontané
Réponse de Tapstore UK Ltd
Thank you so much! We are glad you were pleased with the service/delivery, we hope you are just as happy with your purchase!
Tap washer
Tap washer went in the tap. Contacted the company who were very helpful. Got correct washer in the end & all working well.
13 mars 2025
Avis spontané
Réponse de Tapstore UK Ltd
We know that it can be a pain having to replace parts under warranty, so always aim to get problems dealt with as swiftly and painlessly as possible. I am pleased to hear that your issue was rectified and you are back up and running!
Follow up service
The supplier did not include a shower hose in the package and Tapstore immediately undertook to contact them and arrange for one to be sent. No quibbles!
27 février 2025
Avis spontané
Réponse de Tapstore UK Ltd
Apologies for any inconvenience caused by the missing part, but we are pleased to hear that the issues with dealt with quickly! We hope that you are pleased with your purchase!
We needed a replacement cartridge for…
We needed a replacement cartridge for our shower. The part was replaced Free of charge even though it was a a few days out of warranty. A big thank you to Theresa Day at Tapstore and also Sagittarius for your prompt attention and wonderful service. Thank you very much everyone.
6 février 2025
Avis spontané
Réponse de Tapstore UK Ltd
We know how much of a pain it is when something goes wrong just outside of the warranty, so we always try to do all we can to get it sorted free of charge. I am glad to hear that we could on this occasion! Hopefully the replacement cartridge keeps your shower working for many years to come.
Excellent product
Excellent product, excellent service, prompt delivery and very very professional and polite direct Comms. Would happily recommend.
29 janvier 2025
Avis spontané
Réponse de Tapstore UK Ltd
Thank you so much! Personal recommendations make a big difference for a small company like us! It was a pleasure dealing with you, we hope you are happy with your purchase and look forward to assisting you again in the future!
Grea service.
I’ve had excellent service from Tapstore Uk, they went over and above to ensure a delivery of an item which was a replacement for one which was sent, but to the wrong address. They quickly arranged a replacement the following day. Splendid customer service, can’t fault them at all.
20 janvier 2025
Avis spontané
Réponse de Tapstore UK Ltd
Thank you for your kind review! Apologies for any issues with the initial delivery and thank you for your patience, we are please that everything was resolved quickly in the end! We hope to deal with you again soon
Great after sales customer service
Great after sales customer service - they sorted out my dripping tap I had bought from them in 2020 with ease, friendly & good service.
Will use them again
17 janvier 2025
Avis spontané
Réponse de Tapstore UK Ltd
We are pleased to hear that your issue with dealt with quickly and without hassle! We hope your tap continues to work faultlessly for years to come!
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