teapigs Avis 

I cannot find the right words to say how amazing the Tea Pigs team, especially Hamid in Customer service have been. My wife drinks a lot of Mao Feng green tea and her clients like it too, we have quite a range of Tea Pigs teas.
I normally place the orders and never have a problem, however a couple of weeks ago I placed an order for the wrong tea, peppermint! Big mistake on my behalf. When the Tea pigs arrived I realised my mistake and contacted customer service, I managed to return the peppermint tea with Hamid’s help same day via the post office and then Hamid replaced the Mao Feng. Absolutely seamless from start to finish, not just the best tea company in the UK, but the best products and by the far the best service and pricing. Thank you!!

The company and James was very efficient.

Amazing customer service. I forgot to add a gift note, and the guy I emailed chased my parcel and added the note before it left the warehouse. So kind.

Superb customer service. I had an issue with some tea bags splitting and was contacted very promptly and a replacement pack provided. It's a great product, well worth paying a little more than a supermarket own brand.

I purchased a box of 50 Chia and found an issue, with that I made contact via email and had a response within the hour (Earl).

Within 48 I had received a replacement box and thankfully enjoying the lovely taste and products.

I'm a very happy customer.

Easy to use website and very prompt delivery

Well, what a pleasure it was to deal with tbe Teapigs people. I had a problem with some teabags so emailed the company. They responded virtually immediately and came up with a solution. Communication was excellent and they have kept me informed of their intentions at every opportunity . Well done Teapigs people especially James !

Not sure about the tea bags. I bought the ginger and lemon along with the manuka honey and ginger. Taste a bit wishy washy in my opinion. Also I can't get a definitive answer on what the bags are made of. They look plastic but I hope not.

Still waiting for delivery. I go home to Spain on Monday and needed to
Take them with me!!! Your #965785 order is on the way!

I love the Teapigs Chai - it feels like a treat in a mug and so much healthier than other treats!

Swift response to queries & quickly resolved

The best tea you can buy. My subscription arrives every month, and their customer service is always top notch, I've not had many issues but when I have they fix it straight away.

I contacted Teapigs customer service via the form on the website and found the responses I received were very quick and extremely helpful.
Kira in particular was very efficient at solving my issue. Brilliant experience overall.

My partner and I are so distraught. Have been drinking your earl grey (the normal one with the Dachshund on the packaging) for years. Even shuttled it over to the Netherlands when my partner was working there.

But for two packs now we have found the tea is very very weak. With one teabag per mug and letting it brew for 5 minutes, it should be nice and strong. But it’s totally watery.

Did you change the composition or could this just be bad luck on our side?

10/5 experience with the teapigs team. Quick responses and the team went out of they way to help.
Thank you!

Their chamomile tea, or is it a potpourri? - consists solely of dried flower heads, and it lacks any Starmereque sleep inducing qualities. I also bought a pack of redbush, which is meant to taste smokey, but instead it tastes of hot water and something vaguely herbaceous. A major selling point for me was the lack of microplastics in this product, but the teapigs aren't suitable for domestic compost heaps (read the green-washy small print if you really want to doze off). Instead, it is suggested that we should use a municipal waste disposal service, because we've all got the time and 'wonga' to buy enough teapigs to fill a large skip. My quest for good tea shall continue elsewhere.

The Teapigs team is very proactive and keen to help with issues. Thank you.

I ordered a gift box of six herbal teas to be sent to someone. Instead, Teapigs sent four boxes of tea and no gift box, which looks like quite an odd present. It's really disappointing, as I now have to contact the recipient to explain why they are receiving a slightly odd gift. The order included a gift card, so I cannot understand why Teapigs decided to cancel the gift box and just send four boxes of tea.

The delivery was really poor. I was wondering where the tea was and checked the tracking link for Royal Mail. It said that they had delivered to "my safe space" as I was out on 3/12/25, 2 days ago. I went around to find a soggy box left out in the open for 2 often wet days. I had a covered box for parcels right next to the door which various couriers have used with no problem. There was no note left to indicate where it was. The tea is now cold, wet and probably ruined. Update: Teapigs Customer Services sent me a replacement pack and dealt with the situation very well. Clearly the fault was entirely with the Royal Mail courier.