Lovely idea of an all in one place however clearly understaffed or over worked, poor staff members literally running from counter to machine and back, hands full of tickets or drinks etc. long... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB
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Lisez les avis des autres
First visit since renovations very impressed , good value with the meal deal,\ bowling ticket. Only downside the price of soft play extremely expensive as mist only want 30 mins should explore pric... Voir plus
L'entreprise a répondu
Exeter TenPin were able to accommodate our booking of all the lanes for the session. There did seem to be a lack of space at the ball rack end, not quite enough room to run and swing as before. Sta... Voir plus
L'entreprise a répondu
New facilities, play areas are great! Toilets are 100% better than they were previously! The only thing I would say would be to offer alternative milk for tea/coffee! Not sure I could sink a cockt... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.
Coordonnées de contact
3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, Royaume-Uni
- 0333 034 6100
4,0
Bien
243 avis
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Réponse de Tenpin - Exeter
Hello Stacie, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Exeter and found our team member brilliant! We do hope to see you again very soon. Best Wishes - Kimberley
Absolutely shocking
Absolutely shocking! Went there for the first time in a long time and since it now has the soft play etc. We waited for food for nearly 2 hours! Totally understand it was crazy busy so we thought we would wait half a hour or so for our food not 2 hours. We asked staff if they could check on our food and kept getting told oh we are busy. Or I’ll go check and they never did as we were sat right by the kitchen. When our food came the pizza’s were all burnt. The chips cold.
We qued for drinks for 25 minutes and only had one staff on the bar. Asked to speak to the manager for a refund as we spent £34 on food and most of it was not edible. We never got to see the manger “couldn’t be found”. Our parking ticket was running out so had to leave but emailed tenpin and not heard back.
They obviously need more staff too keep up with how busy it is now they have the other things to do. Was such a shame as really was looking forward to our family day out and thought it would have been a regular spot now they have the soft play.
I wish I could attach the photos of the pizza’s completely black and burnt.
Terrible food
Terrible customer service or staff not trained enough.
Lack of staff to the amount of customers
And when asked to speak to the manager “couldn’t be found”
We weren’t the only customers who were not happy with the service
15 avril 2026
Avis spontané
Réponse de Tenpin - Exeter
Hi Megan, thank you for the review of Tenpin Exeter! We are really disappointed to hear that your recent visit was not the experience we would like for our customers and we appreciate the time taken to make us aware! Your feedback is really important to us as this helps us to make improvements where needed so please be assured all will be passed on to the relevant team! We would really like to the opportunity to look into this further for you so please can you email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter' In the meantime, we do hope you will give us another chance and we very much look forward to welcoming you back soon! Best wishes - Mel
Food was really good
Food was really good, the atmosphere felt so much better from the recent refresh and Sunday bowling is really great value.
21 avril 2026
Réponse de Tenpin - Exeter
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had an amazing time at our Tenpin in Exeter. We are pleased to hear that you also enjoy the packages we have available during the week. We do hope to see you again very soon! Many Thanks - Kimberley
Some improvements to be had.
The facilities here are really good. Such a shame that the food and beverages services were so poor. Ordered from the QR code on our table, 40 mins later we were still waiting for 2 drinks. We had to go up to the bar which was about 20 people deep and only 2 staff serving. Other people were also complaining.
The building was very busy, not enough staff to accommodate the need.
If they can sort this bit out then its definitely worth a trip out.
15 avril 2026
Réponse de Tenpin - Exeter
Hi there, thank you for you 3* review of Tenpin Exeter! We are so pleased you enjoyed our facilities on your visit. However, we are very sorry to hear that there was an issue with the service! Please be assured all of your feedback will be passed to the relevant team to allow improvements to be put in place. In the meantime, we hope you will still visit us again soon in the future! Best wishes, Jade
Great atmosphere
Great atmosphere, staff very friendly and professional. We had amazing time.
Definitely will book again .
Thank you
15 avril 2026
Réponse de Tenpin - Exeter
Hi Luljeta, thank you for the amazing 5* rating of Tenpin Exeter. We're happy you had an amazing time with us. It's great to hear that you found our atmosphere and staff to be friendly and professional. We look forward to your return!
Take care,
Kirsty
I booked burger and bowling in the…
I booked burger and bowling in the Easter holidays. There was only one member of bar staff on duty, one member on the check out desk and no other staff to be seen. The game of bowling was finished before I got served at the bar for the drinks. I then had to spend more money to entertain the children while we waited for their burger which took an extra hour to arrive.
15 avril 2026
Réponse de Tenpin - Exeter
Hi, thank you for taking the time to leave a review of Tenpin Exeter. We're sorry to hear that there was delays in your meals arriving and that you had finished your game before this came out. Your feedback is important to us and we will ensure this is passed on to the correct team for future improvements. We do hope to welcome you back again for a much better experience.
Take care,
Kirsty
(Exeter) Loved all of the new additions…
(Exeter) Loved all of the new additions to the venue!
But unfortunately there were a complete lack of staff, only 1 of 3 we encountered was happy to assist us! Food was basic at best, so overpriced!!
We tried to book a £10 Thursday deal however the website showed as fully booked the time of the offer being active, we went ahead and booked the slot half an hour before, was more than double to price & during our “hour” bowling, all adjacent lanes were empty? Nor did we have the whole hour because we were running around trying to find someone to pop the side barriers up for us.
21 avril 2026
Réponse de Tenpin - Exeter
Hello Milly,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We appreciate you highlighting the new additions. We're sorry to hear about the staffing issues and that the food's value didn't meet expectations. We'll look into the Thursday deal booking issue and the lane setup experience. Thank you for your feedback. All the best ~ Laura
Place had been done up well
Place had been done up well , but it’s very expensive to have two games of bowling for £56 pounds for a family 3
Some of the staff where quite rude and where more interested in holding hands and flirting with each other begin the till.
21 avril 2026
Réponse de Tenpin - Exeter
Hi there
We appreciate your feedback. We're sorry the pricing didn't meet your expectations and that the team's behaviour impacted your visit. We'll address this to improve our guest experience. If you would like to discuss your visit, please email customer.feedback@tenpin.co.uk with the details, using the subject "Review - Exeter" and someone will reach out to you. Best wishes - Clare
Food and drinks took 45 mins to arrive
Food and drinks took 45 mins to arrive, When arrived the pizza was burnt.
Table and floor had ketchup smeared on it.
However reception staff were great.
Free parking which was a bonus
21 avril 2026
Réponse de Tenpin - Exeter
Hi Wayne
We appreciate your feedback. We're sorry your food and drinks took so long and that the pizza was burnt. We'll address the cleanliness issues and are glad you found the reception staff great and parking free. Best wishes - Clare
Réponse de Tenpin - Exeter
Hello Felicity,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate you sharing your feedback and are so glad that you enjoyed the soft play and arcade games. Thank you for the four-star rating! We hope that your next visit is a 5 star experience. All the best ~ Laura
It gets very hot!
Karaoke room stifling & air con broken
1 meal came out without chips & had to chase
Flight kept falling off one of our darts for the darts game wasting time
Parking is confusing & expensive
Food was delicious & service fairly quick and staff were friendly and helpful
19 avril 2026
Réponse de Tenpin - Exeter
Hello Sharon,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We appreciate you taking the time to share your experience. We're sorry the karaoke room was uncomfortable, the meal was incomplete, the darts were faulty, and parking was difficult. We're glad you enjoyed the food and found our team helpful. We'll address your concerns. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Half term family bowling
It was a great experience but for 7 of us SERIOUS MONEY ….. I didn’t think this was value for my £96 plus refreshments and the arcade, probably another £40! For this expenditure of my hard won pension I would have expected enthusiastic friendly service. Didn’t happen.
17 avril 2026
Réponse de Tenpin - Exeter
Hello JayneBriars,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate you sharing your experience. We're sorry the cost for your group wasn't the value you expected, especially regarding the service. We offer great deals and offer throughout the week which makes attending our venue accessible to every budget. Thank you for your feedback and we hope to welcome you back again soon. All the best ~ Laura
Réponse de Tenpin - Exeter
Hi Roxanne,
Thank you for your fantastic 5* review at Tenpin Exeter! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- steph
Interactive darts
Interactive darts was good fun although a little pricey at £10 for two people for 30 minutes. My 8 year old boy loved it and got 2 bullseyes!
9 avril 2026
Réponse de Tenpin - Exeter
Hi Will, thank you for the 4* rating of Tenpin Exeter. We're thrilled to hear you had a fun time, but felt the pricing was higher than expected. Great job on the bullseyes! Hope to see you again soon!
Take care,
Kirsty
My grandchildren loved every moment
My grandchildren loved every moment. So much for them to do.
Staff very helpful and polite.
15 avril 2026
Réponse de Tenpin - Exeter
Hi, thank you for the amazing 5* rating and review of Tenpin Exeter. We're so pleased to heat that your grandchildren has a wonderful time and that there were lots for them to do. We appreciate your kind words and we look forward to seeing you again!
Take care,
Kirsty
Originally Family of nine split into…
Originally Family of nine split into two the wall in between us so we had to go back and asked for it to be changed and food was slow to come out
15 avril 2026
Réponse de Tenpin - Exeter
Hi Hayley
We regret that your large family's seating arrangements required adjustment and that the food service was slow. We appreciate your feedback and will review how we can improve. Best wishes - Clare
Prices are ridiculously high
Prices are ridiculously high, the staff couldn't cope with the volume of customers and the food was burnt
15 avril 2026
Réponse de Tenpin - Exeter
Hi Fiona
We appreciate you taking the time to share your experience. We're sorry that our prices were not satisfactory, the service was slow, and the food was overcooked. We will address these issues. Best wishes - Clare
Réponse de Tenpin - Exeter
Hello Mark,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We appreciate you rating us! We're glad you had a very good experience and hope to see you again soon for more fun. All the best ~ Laura
Good fun!
A good experience with our granddaughter - lots of fun, easy to organise, staff friendly and helpful l.
15 avril 2026
Réponse de Tenpin - Exeter
Hello James,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We appreciate your fantastic review! We're happy to hear you had a good experience with your granddaughter and found our team helpful. We look forward to seeing you again! All the best ~ Laura
Good
Willing to host a party of 7 at short notice and for a decent price. Amazing experience
15 avril 2026
Réponse de Tenpin - Exeter
Hello Daniel,
Thank you for taking the time to rate Tenpin Exeter5 stars. We're happy to hear that you had an amazing experience with us! We appreciate you choosing us to host your party on short notice, and we thank you for the positive feedback. All the best ~ Laura
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