Lovely idea of an all in one place however clearly understaffed or over worked, poor staff members literally running from counter to machine and back, hands full of tickets or drinks etc. long... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB
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Lisez les avis des autres
First visit since renovations very impressed , good value with the meal deal,\ bowling ticket. Only downside the price of soft play extremely expensive as mist only want 30 mins should explore pric... Voir plus
L'entreprise a répondu
Exeter TenPin were able to accommodate our booking of all the lanes for the session. There did seem to be a lack of space at the ball rack end, not quite enough room to run and swing as before. Sta... Voir plus
L'entreprise a répondu
New facilities, play areas are great! Toilets are 100% better than they were previously! The only thing I would say would be to offer alternative milk for tea/coffee! Not sure I could sink a cockt... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.
Coordonnées de contact
3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, Royaume-Uni
- 0333 034 6100
4,0
Bien
243 avis
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Lovely to see the refurbishment…
Lovely to see the refurbishment completed and a great venue now for families and young people. We went on a very busy Easter holiday Tuesday and had a great time.
15 avril 2026
Réponse de Tenpin - Exeter
Hello Joanne,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We're delighted you enjoyed the refurbishment and that it's a great venue for families and young people. We're happy you had a great time during your busy Easter holiday visit! Thanks for your review and we hope to welcome you back again soon. All the best ~ Laura
Bowling was great but the food was…
Bowling was great but the food was awful we were sick after eating the food
15 avril 2026
Réponse de Tenpin - Exeter
Hello Keira,
Thank you for taking the time to rate Tenpin Exeter 1 star. We appreciate you rating us. We're sorry the food was unsatisfactory and made you unwell. We'll pass this to the venue to improve food quality. We hope to welcome you back again and that your next visit is a 5 star experience. All the best ~ Laura
Kids soft play area is overcrowded and…
Kids soft play area is overcrowded and very small
15 avril 2026
Réponse de Tenpin - Exeter
Hello Nara,
Thank you for taking the time to rate Tenpin Exeter 1 star. We appreciate your feedback and are sorry the play area was not satisfactory. We will review this situation. We hope that your next visit is a 5 star experience. All the best ~ Laura
My only concern is the lack of fencing…
My only concern is the lack of fencing around the new soft play area. The gates aren’t properly shut behind each child who enters/ exits so there’s every possibility a child could easily get out through the main exit.
15 avril 2026
Réponse de Tenpin - Exeter
Hello Laura,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate you bringing the fencing and gate concerns to our attention regarding the soft play area. We will review the safety measures to ensure a secure environment for all children. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
My teenage daughter and her friends…
My teenage daughter and her friends came to tenpin bowling and we paid for the offer of two games, with food and drinks. The pizzas were tiny and the girls were dissapointed.
15 avril 2026
Réponse de Tenpin - Exeter
Hello Jo,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We appreciate you taking the time to share your feedback. We're sorry to hear that the pizza size did not meet your daughter's expectations. We hope that the rest of the experience was a positive one and that we get to welcome you back again soon. All the best ~ Laura
Booking in was easy
Booking in was easy, the expanded venue was a delight to find with new lanes and lots of new games. Everything was fine but I would have preferred the lighting to be less "dramatic" and a bit brighter. Certainly recommend a visit and we'll be going again.
15 avril 2026
Réponse de Tenpin - Exeter
Hi Dean, thank you very much for the lovely review of Tenpin Exeter! We are so pleased you loved our new look and found the booking process easy and we take on board all feedback given which we will be certain to pass onto the team! In the meantime, we hope you will visit us again soon and we very much look forward to welcoming you back! Best wishes - Mel
Went in yesterday and was served by a…
Went in yesterday and was served by a lovely lady called Charley on softplay. So helpful even though we hadn’t booked and managed to get my two children in no issues. The softplay itself was super busy but my two still enjoyed themselves. I overheard a woman, and have now seen a review she has posted saying the young lady working had a terrible attitude, which was not the case at all. She was running around trying to help everyone and ensuring all the children were safe. The “teenage” boys the previous review mentions were there celebrating an 11th birthday as I spoke to the family and she height checked them all and even warned them to be on their best behaviour. I normally wouldn’t disagree with someone else’s experience however the other persons review is slanderous! We will be back, thank you Charley!
15 avril 2026
Avis spontané
Réponse de Tenpin - Exeter
Hi Vicki, thank you for the 5* rating and review of Tenpin Exeter. We're so happy to hear that you had a great experience and that Charley was really helpful. We appreciate your kind words and we hope to see you again soon!
Take care,
Kirsty
We took our daughter to soft play
We took our daughter to soft play. We didn’t like the system of locking the door behind them and not being able to see her ( the area went way back out of sight) and the music was so loud you couldn’t hear if your child needed you. Our child didn’t enjoy it even though we did go in with her. Not ideal for little ones.
15 avril 2026
Réponse de Tenpin - Exeter
Hi Heather, thank you for taking the time to leave a review of Tenpin Exeter. We appreciate your honest feedback and we will ensure this is passed on to the correct team to review. We hope to welcome you back again for a much better experience taking part in a different activity.
Take care,
Kirsty
Bowling was great and we had a lot of…
Bowling was great and we had a lot of fun! The place has lots of fun and games for all ages. Wait times on food was a little longer than expected. We ordered food at 12:30, at 13:00 a server came and told us that they needed to exchange an item. By 13:10 having been waiting for food for 40 minutes we asked where it was and they had it out a few minutes later. But almost 45 minutes for a panini, chips and onion rings seems an excessively long time… so I’m assuming either something went wrong or it was just a very busy lunch time. On a bonus - The drinks were fast though and arrived in 5-10 minutes of ordering.
15 avril 2026
Réponse de Tenpin - Exeter
Hi Exeter, thank you so much for taking the time to leave a review of Tenpin Exeter! We are really happy to see you had such a great time bowling, however, we are very sorry to hear that there was a long wait for your food! Please be assured all of your feedback will be passed to the relevant team and we hope you will still consider visiting us in the future! Best wishes - Mel
Wouldn’t recommend
Booked the softplay and it was absolutely chotic. It was loud and not well run at all. I pointed out a group of clearly much older teenage boys had just gone in to the girl on the softplay desk and explained they looked far too old to be i there especially given that it was busy with lots of small children. To which I was told that she had far to many things to do to keep an eye on everything. Her attitude was terrible given that it was her sole job to oversee the soft play. It then took 45 minutes to get a drink. The place was understaffed for how busy it was.
15 avril 2026
Avis spontané
Réponse de Tenpin - Exeter
Hi Becky, thank you for taking the time to review Tenpin Exeter! We're very sorry to hear that there had been issues during your visit to the soft play and that there had been a long wait for the drink service. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter', and we can pass this on to be looked into. Best wishes - Adelaide
Excellent evening bowling
Excellent evening bowling. Brilliant services just the bar is understaffed
15 avril 2026
Réponse de Tenpin - Exeter
Hello Alex,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We are delighted to hear that you had a excellent evening bowling and that you received a brilliant service. We re sorry that the bar was understaffed. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Visited after the recent refurb and had…
Visited after the recent refurb and had a very good evening, liked the new decor. Could do with more ways to exit your bowling lanes, as we had to push past quite a large party in the lane next to us to get to the exit, which was tricky, especially as I am sight impaired. But we will definitely be visiting again.
14 avril 2026
Réponse de Tenpin - Exeter
Hello Helen,
Thank you for taking the time to rate Tenpin Exeter 4 stars. We're glad you enjoyed the updated decor and had a good evening. We appreciate your feedback regarding the lane exits and understand the difficulties this caused, especially with your sight impairment. We will consider this to improve our guests' experience. We look forward to your next visit. All the best ~ Laura
Had a great time
Had a great time, spent a few hours there playing in the arcade and bowling, free parking for three hours was great. Understandably busy on a rainy day in the holidays but service was great, however cleanliness could have been improved, lots of tables not cleared, crumbs all over the floor around tables, bowling lane not cleared from people who were on it before us, there was pizza in the floor, empty drinks glasses etc left around. Ladies toilets were clean but sanitary bins overflowing.
14 avril 2026
Réponse de Tenpin - Exeter
Hi Jessica, thank you rating Tenpin Exeter 5*! It's lovely to hear that you had a great time and that you enjoyed the arcades and bowling. We are sorry that there had been an issue with the cleanliness of the tables and the lanes, and we will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Réponse de Tenpin - Exeter
Hi Kerry, thanks for leaving a rating and review for Tenpin Exeter! We're delighted to hear that you had a fun family experience with us, and we greatly appreciate you letting us know how we did! We can't wait to welcome you back again soon! Best wishes - Rosie
Tenpin
The new layout of the venue is nice and to have a venue which has other activities is nice. Although I did find the service very slow, atmosphere felt chaotic and loud.
Booked online for one game of bowling.
I like that it's free parking when visiting the venue.
The venue was very busy.
The service I found slow as only 1 person serving drinks/food, so had to queue for 15 mins before I could get served.
Also on checking in had to wait for 15 mins to be able to check in, again only 1 person at the till.
When queuing not sure which queue was for what as there were a few lines of people. Would be helpful if there were signage for checkin, bar etc.
It was busy as it was half term and it was raining, I found the atmosphere to be loud and it felt very chaotic, my daughter and another child that was part of my party was feeling overwhelmed.
The drinks and activities are pricey, for example £10.00 for 30 mins darts, £25.00 for 30 mins karaoke, just to mention a few which we enquired about.
14 avril 2026
Réponse de Tenpin - Exeter
Hello Exeter,
Thank you for taking the time to rate Tenpin Exeter 3 stars. Thank you for your feedback. We appreciate you highlighting the venue's layout and variety of activities.
We're sorry the service was slow, and the atmosphere felt chaotic. We'll review staffing and signage, especially during busy times like half term, to improve the experience. We also acknowledge your comments on pricing.
All the best ~ Laura
Nice refit
Nice refit. More space with new attractions Darts, Softplay, Laser Tag and Escape Rooms. Good discounts available to make it more affordable and valve for money. Only let down was the wait for drinks at the bar, hopefully once new staff has settled in this will improve as it wasn’t particularly busy.
15 avril 2026
Réponse de Tenpin - Exeter
Hi Steve, thank you for rating Tenpin Exeter 4*! Thank you for the lovely feedback on our facilities. We will be sure to pass your comments on regarding the wait times. We hope to see you again soon. Best wishes, Jade
Great games, staff verg slow
The new decor and arcade are great! The bar looks really good and the bowling is very fun. However, there was only one cider and one lager on draft, everything else was unavailable and the staff were extremely slow at serving. One point there were 5 members of staff behind the bar but only one person serving whilst the others were watching? So overall organisation wasnt great but the venue, games and atmosphere were fab!
15 avril 2026
Réponse de Tenpin - Exeter
Hi Natasha, thanks for leaving Tenpin Exeter a fab 4* rating. We are so pleased to hear you love our new look and still enjoy bowling with us! We really appreciate the feedback regarding the available drafts and service you received. We are very sorry to hear this wasn't up to our usual high standards! If you would like to raise anything further regarding this, please pop us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Exeter'. Once again, we are sorry to hear this but we hope to welcome you back soon for another great time! Best wishes - Kaylee
Réponse de Tenpin - Exeter
Hi there, thank you for the 5* rating for Tenpin Exeter! We're so pleased to hear that you had a great time celebrating your son's birthday, and we hope to welcome you back again soon! Best wishes - Adelaide
Réponse de Tenpin - Exeter
Hi there, thank you for rating Tenpin Exeter 5*! It's lovely to hear that you had a very good time, and we hope to welcome you back again soon! Best wishes - Adelaide
Was a lot older ones in there swearing…
Was a lot older ones in there swearing being mean. Not very well manned
7 avril 2026
Réponse de Tenpin - Exeter
Hi there, thank you for taking the time to review Tenpin Exeter! We're sorry to hear about your experience and we really appreciate your feedback which we will ensure is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide
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