For my very first time at Tenpin, I had an absolute blast!! I did not know what to expect, but with multiple activities under one roof, it was fun, fun, funnnn!! In the Laser Tag room, we felt like bi... Voir plus
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Établissement
Changer d'établissementParrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG Manchester, GB
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The staff are so polite and helpful. However, they seem severely understaffed. It's really hard to find a member of staff when you need assistance, and you end up having to wait a long time for everyt... Voir plus
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We had such a good time at Tenpin Bowling at Parrs Wood! 🎳 Definitely worth the money and a great way to spend a couple of hours, especially if you’ve got wild children who need to burn off some ener... Voir plus
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My daughter had her 11th birthday party at Tenpin ParrsWood on Sunday 30th August. Your members of staff Charlie and Katie were absolutely amazing. They engaged the children with games and dancing but... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Coordonnées de contact
Parrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG, Manchester, Royaume-Uni
- 0333 034 6100
3,9
Bien
181 avis
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Extremely Disappointing Birthday Party Experience
I booked my daughter's karaoke birthday party at Tenpin expecting a stress-free experience. Unfortunately, it was anything but.
From the moment we arrived, the party was disorganised. The karaoke microphones didn't work because they needed batteries, the room was unbearably hot with no air conditioning, and the children spent much of the party having to leave the room to cool down.
The package included unlimited juice, yet the children didn't receive any drinks for over an hour. When we asked a member of staff, she said she would get them but instead continued drinking her own drink and chatting with colleagues. We had to ask again before the manager eventually stepped in and brought the drinks himself. That was the only time the children received juice during the entire party.
There was no organisation whatsoever. Nobody checked on the children, nobody explained what was happening next, nobody told us when our time was ending, and nobody kept us informed about food or timings. I ended up running the entire party myself.
I specifically asked for the food to come out at a certain time, but it didn't. Parents started arriving to collect their children before food had even been served. Everything then became rushed and chaotic. Some children had to leave before receiving food and ice cream that I had paid for.
To make matters worse, a chip platter I paid for never arrived.
The attitude of some staff members was disappointing. Requests were treated as an inconvenience and some staff were rude throughout. What upset me most was seeing one member of staff making a fuss over another child's birthday while not one member of staff acknowledged my daughter's birthday, wished her a happy birthday or even smiled at her.
The only positive was the manager, Luke, who listened to my concerns, acknowledged the issues and advised me to contact customer services regarding a refund, but I'm yet to recieve a response.
Overall, what should have been a special birthday celebration turned into a stressful, embarrassing experience. I would not book another children's party here and would not recommend it to others.
31 mai 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi Claire, thank you very much for taking the time to leave a review of Tenpin Manchester Parrs Wood! We are very sorry to hear that your party booking was not as much fun as we would have hoped. Your feedback is really important to us so please be assured all of your feedback will be sent to the team to ensure improvements are made. In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Parrs Wood' Again, we are very sorry and we do hope you will still consider visiting us in the future! Best wishes - Mel
Waste of time
Waited more than half an hour and still waiting for someone to come to the basketball machine to fix it. Come to east didsbury tenpin and you might see 2 school kids waiting.
2 juin 2026
Avis spontané
Réponse de Tenpin - Manchester - Parrs Wood
Hi Aminah
We appreciate you sharing your experience. We are sorry to hear about the wait and the issue with the machine. We will look into this. Best wishes - Clare
Réponse de Tenpin - Manchester - Parrs Wood
Hi Paul, thank you for rating Tenpin Manchester Parrs Wood 5*! We're thrilled that you had an enjoyable night and can't wait to welcome you back to the venue again soon! Best wishes, Jade
Réponse de Tenpin - Manchester - Parrs Wood
Hi David, thank you for leaving a rating and review for Tenpin Manchester Parrs Wood. We are sorry for any frustration caused when attempting to use your 2for1 voucher. These vouchers can only be booked online and are available to use from Sunday 6pm to Friday 5pm inclusive (Not valid on bank holidays). If you require further help, you are welcome to email our team at customer.feedback@tenpin.co.uk with the subject 'Review - Manchester Parrs Wood' and we will happy to assist you further. Best wishes, Jade
Great venue for my team work do
Great venue for my team work do. Loved the DJ on Friday and good vibe. Staff friendly and helpful.
27 mai 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hello Claire,
Thank you for you for taking the time to rate Tenpin Manchester Parrswood 5 stars. We're so happy you enjoyed your team event, the DJ, and our friendly staff. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Réponse de Tenpin - Manchester - Parrs Wood
Hello Chris,
Thank you for taking the time to rate Tenpin Manchester Parrswood 5 stars. We are delighted that you found our staff helpful. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Had to wait for the staff to stop…
Had to wait for the staff to stop talking at the desk before checking in . 5 staff members again chatting in front of me while I'm waiting to order. Far to expensive for families and awful staff
20 mai 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi Paul, thank you for the review of Tenpin Manchester Parrs Wood! We are very sorry to hear of your recent experience with us! We pride ourselves on excellent customer service so this is very disappointing to see! Please be assured all of your feedback will be forwarded to the team to ensure improvements are made and in the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
Greta time bowling my
Greta time bowling my
Daughter and her friends had loads of fun great food and drinks . I pre ordered food and drink made it so much cheaper and easy x
20 mai 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi Emma, thank you for the lovely 5* review of Tenpin Manchester Parrs Wood! We are thrilled your daughter had such a great time with her friends and that you found our pre order process easy to use! We hope you will all visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Team treat!
Lovely staff, very accommodating, a great place for our u10s girls' football team to do something different!
20 mai 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hello, Thank you for taking your time to leave us a lovely 5* review. We are so pleased to hear that you had a great time with us! We do hope to see you all again very soon. Many Thanks - Kimberley
Réponse de Tenpin - Manchester - Parrs Wood
Hello there, Thank you for taking your time to leave us a great 5* review! We are thrilled to hear that you had a great time with us, found our team helpful and enjoyed our facilities. We can't wait to se you again soon. Many Thanks - Kimberley
Staff was super helpful and as aoon as…
Staff was super helpful and as aoon as there seen one of the children wearing ear defenders they suggested a quiet lane
17 mai 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi Stephanie, thank you for leaving Tenpin Parrs Wood a lovely 5* rating! We're so happy to hear our team was helpful and attentive to your family's needs, suggesting a quiet lane. Thank you for sharing your positive experience! We hope to see you all again soon! Best wishes - Rosie
Réponse de Tenpin - Manchester - Parrs Wood
Hello Samantha,
Thank you for taking the time to rate Tenpin Manchester 5 stars. We're so glad the kids had fun and that our staff were helpful. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Réponse de Tenpin - Manchester - Parrs Wood
Hi Stephanie, thank you very much for leaving such a great 4* review of Tenpin Manchester - Parrs Wood! We are thrilled you had such a lovely time and we very much hope to welcome you back again soon! Best wishes - Mel
Great evening with the family,
Great evening with the family,
however checking in couldve been more efficient. There didn’t seem to be a clear queuing system as its right next to the arcade madness so it was just cramped with people walking all different directions
6 mai 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hello, thank you so much for leaving a 4* review of Tenpin Manchester Parrs Wood! We are really happy to see you had a great family evening but we are sorry to hear that the check in process did not run smoothly! Your feedback is really important to us so please be assured all will be passed on so that improvements can be met and in the meantime we do hope you will still continue to visit us! Best wishes - Mel
Arrived on the off chance
Arrived on the off chance. In arrival there was a few bowling lanes available so no waiting. Then proceeded to the bar for drinks, was told he wasn’t serving for around ten minutes, he needed to do some cleaning, but I can order through the app which I did 20 plus minutes had passed no drinks so I had a look and noticed about 6 people at the bar getting served, I looked again 5 minutes later and noticed some drinks at the end of the bar I proceeded to the bar and noticed some of the drinks was mine I asked the guy if I could take them witch he agreed he did look at my receipt. The I ordered more from the app and again I had to go the bar and ask for them.so no point in ordering from the lane via the app. Other than that it was ok
4 mai 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hello Brian,
Thank you for taking the time to rate Tenpin Manchester Parrswood 3 stars. We appreciate you sharing your experience. We're sorry the bar service was slow and the app ordering wasn't efficient. We'll review our procedures to improve service speed and app order fulfillment. We're glad you otherwise had an okay time and we look forward to welcoming you back again soon. All the best ~ Laura
To start with the experience wasn’t…
To start with the experience wasn’t great, the pins on our lane were not resetting them selves which was frustrating. There were a couple of staff who ignored us when asking for a reset. However, after speaking to someone they helped resolve the issue and moved us to a different lane, they got the manager to come and speak to us who also added an extra game for free. Following this we had a great time and no further issues
6 mai 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hello Danielle,
Thank you for taking the time to rate Tenpin Manchester Parrswood 4 stars. We regret the initial issues you faced with the lane and staff responsiveness. We're glad the team resolved it and you enjoyed the rest of your visit. We appreciate your feedback and look forward to welcoming you back again soon. All the best ~ Laura
Réponse de Tenpin - Manchester - Parrs Wood
Hello Gemma,
Thank you for taking the time to rate Tenpin Manchester Parrswood 5 stars. We're so happy you enjoyed the friendly staff and atmosphere during your visit with us. We look forward to welcoming you back again soon. All the best ~ Laura
Réponse de Tenpin - Manchester - Parrs Wood
Hello Vishal,
Thank you for taking the time to rate Tenpin Manchester Parrswood 5 stars. We appreciate you taking the time to leave us this great review! We're so happy to hear that our team was helpful and friendly. We hope to welcome you back again soon for another 5 star visit. All the best ~ Laura
Absolutely fantastic communication…
Absolutely fantastic communication great party host. Kids was very entertained throughout the party
29 avril 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi Katrina,
Thank you for your fantastic 5* review at Tenpin Parrs wood! We are delighted you've had such a great time whilst on your recent visit to us. We love to hear all about it and hope to welcome you back again very soon! Best wishes- Steph
The time given was very short…
The time given was very short considering we signed up for 2 rounds and it was 4 of us, it. Was so short we didn’t even get to complete the second round and was on the 9th shot of the first round when the time finish.
29 avril 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi Nour
We appreciate you taking the time to share your experience. We're sorry the time allotted was insufficient to complete both rounds. We'll review our scheduling to ensure everyone has ample time to enjoy their games. Best wishes - Clare
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