For my very first time at Tenpin, I had an absolute blast!! I did not know what to expect, but with multiple activities under one roof, it was fun, fun, funnnn!! In the Laser Tag room, we felt like bi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementParrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG Manchester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We had such a good time at Tenpin Bowling at Parrs Wood! 🎳 Definitely worth the money and a great way to spend a couple of hours, especially if you’ve got wild children who need to burn off some ener... Voir plus
L'entreprise a répondu
My daughter had her 11th birthday party at Tenpin ParrsWood on Sunday 30th August. Your members of staff Charlie and Katie were absolutely amazing. They engaged the children with games and dancing but... Voir plus
L'entreprise a répondu
The bowling and pizza were great, all vet efficient. The “slot machines” on the way out were an extra money burden, very enticing for the kids and I get that, but the ticket redemption thing is an a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Coordonnées de contact
Parrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG, Manchester, Royaume-Uni
- 0333 034 6100
3,9
Bien
182 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am a regular coustomer,My chilldren…
I am a regular coustomer,My chilldren love this place.
25 mars 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi there
We're glad you enjoy visiting us regularly, and we appreciate that your children love our place. Thank you for your positive feedback! Best wishes - Clare
Kids loved it
Kids loved it. Especially because of the frame it was inclusive for all ages. The bowling bowls were of different weights too which I thought was quite thoughtful
25 mars 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi there
We're happy to hear that the kids loved the bowling experience! It's great to know the inclusive frame and varied ball weights were appreciated. Thank you for your positive feedback. Best wishes - Clare
Not the best!
The experience for my son’s birthday party was not the best. On arrival we were charged £72 despite already paying the balance of the party a week prior. The refund was processed, after we showed proof of payment and it was clear they had charged us for someone else’s party. The Manager was not very friendly and seems very annoyed to be having to process the refund. The laser tag was supposed to start at 5pm but the boys didn’t go in until about 5.10pm and therefore did not get the full hour. The food was ok but portions weren’t great. It was a very busy night and whilst we had a reserved table near the kitchen - I had to keep asking for food and the birthday cake to be brought out. Other venues have a private party room with a dedicated member of staff. On the whole staff were friendly and helpful and the birthday gift bag was good.
20 mars 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi Debbie
We appreciate you sharing your son's birthday party experience. We're sorry to hear about the payment issue, the delay with laser tag, and the food service. We'll review these points to improve our party experiences. We're glad the staff were helpful and your son liked the gift bag. Best wishes - Clare
Réponse de Tenpin - Manchester - Parrs Wood
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Parrs Wood. We are pleased to hear that you enjoyed your recent visit. We would love to hear how we could gain that final star from you. We do hope to see you again soon. Best Wishes - Kimberley
The whole bowling experience was great…
The whole bowling experience was great - equipment worked really well, lots of balls available. Timing was great, we went straight into the lane in good time.
25 mars 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi Andrew, thank you for rating Tenpin Parrs Wood 5*! We're thrilled to hear that you had a great experience and we can't wait to see you again soon! Best wishes - Adelaide
The young girls that set up all the…
The young girls that set up all the games, balloons and cakes were brilliant. The bowling itself can get a bit repetitive for 2 hours so having all the extra activities made a huge difference. The staff were absolutely brilliant. Explained everything brilliantly and dealt with all the children with kindness and fun.
21 mars 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi Eileen, thank you for the 5* review for Tenpin Parrs Wood. We're delighted to hear that you had a lovely birthday celebration and that you enjoyed the fun activities. We look forward to seeing you again soon! Best wishes - Adelaide
Shocking service
Shocking service, 1 staff , massive queues, manager running around but doing nothing
14 mars 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi Antoine, thank you for your review of Tenpin Manchester Parrs Wood! We are sorry to hear that your recent visit was not as enjoyable as we would have liked and we really do appreciate the time taken to make us aware! Please be assured all feedback will be sent to the team to ensure improvements are made and we hope to welcome you back again soon! Best wishes - Mel
Pig sty is cleaner
Having booked a lane for 2 games of bowling on Saturday night. We arrive and booked in. Headed to our to start. The lane still had old drinks on from the previous people(I assume).
My wife went to the bar and had to over 15 minutes to be served.
Our food arrived, no attempt was made remove and empty glasses.
We ordered another round of drinks through the app and this time waited over 20 minutes to arrive(2 soft drinks) again they just placed down and no attempt to remove any empty glass or food containers.
The entire gaming area was full empty drinks and waste food containers.
It was pretty disgusting really. We left as soon after as we got fed up of moving empty glasses to try and play and games.
It wasn't that busy either for a Saturda night.
28 février 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi there, thank you for taking the time to review Tenpin Parrs Wood! We're sorry to hear that there had been issues with the cleanliness of the lanes and that there was a wait time for the service and for your drinks order to arrive. We will ensure your feedback is passed onto our team for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Parrs Wood'. Best wishes - Adelaide
Love bowling at tenpin
Love bowling at tenpin , friendly staff who always accommodate my son’s special needs . Busy lively place , clean , easy to use . Loads of parking .
3 mars 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi Rosie, thank you very much for the brilliant 5* review of Tenpin Manchester Parrs Wood! We are so pleased to hear you enjoy your visits with us and find our team super helpful! We can't wait to welcome you and your son again soon for some more bowling fun! Best wishes - Mel
What i expect from a bowling alley
What i expect from a bowling alley
My kids love it, been bowling golf and escape room plus aecade is ok and they play sky sports
20 février 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hello there, Thank you for taking your time to leave us a great 5* review for our Tenpin in Parrs Wood. We are so pleased to hear that you had a great time with us and managed to take part in many of our activities. We do hope to see you again soon. Many Thanks - Kimberley
Rude staff/ poor customer service
All of the staff except 1 (deputy manager) that we encountered were rude either by ignoring us and chatting away to each other at the welcome desk, and one young women was particularly bad arguing with her manager in front of customers and raising her voice at a member of our party and then storming off. I will not be going back to this place again. The deputy manager was very understanding when I complained and apologised for the behaviour.
17 février 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hello Anna,
Thank you for taking the time to rate Tenpin Manchester Parrswood 1 star. We appreciate you bringing this to our attention. We are sorry to hear about the unacceptable behavior you experienced with some of our staff. We'll address this internally to ensure a better environment for everyone. We value your feedback. All the best ~ Laura
The staff were so friendly and helpful
The staff were so friendly and helpful. I took my four under 9 years old grandchildren there. Hadn’t been before. A lovely staff member showed me how to put the children’s names on the screen and how to set the bumpers up. Another staff member brought the food. It was a stress free experience for all of us. Thanks.
20 février 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hello Collette,
Thank you for taking the time to rate Tenpin Manchester Parrswood 5 stars. We're glad you enjoyed your experience with your grandchildren. It's great to hear that our team members were helpful in making your visit stress-free. Thank you for your positive feedback! All the best ~ Laura
Everything went well and the children…Good afternoon at Tenpin
Everything went well and the children and myself had an enjoyable afternoon
18 février 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hello Graham,
Thank you for taking the time to rate Tenpin Manchester Parrswood 4 stars. We're glad you and the children had an enjoyable afternoon. Thank you for your positive feedback; we appreciate you taking the time to share. We do hope to welcome you back again soon. All the best ~ Laura
Great staffing prevented a complaint
We returned to Parrswood today after initially attending on Tuesday 17th. On the 17th we were due to play lazer tag but due to an error in the room it wasn’t available. Today when we arrived after rebooking for a second time we checked in and were asked to wait for our time. After waiting 25minutes we went back to the check in desk to discover we had been missed off our grouping by mistake. 30 minutes later than expected we were able to go into the lazer tag and had a session to ourselves. The young man over seeing the lazer tag was amazing and couldn’t have been anymore apologetic. He was extremely helpful, walked us through how the session would run and couldn’t have been any more accommodating. After some initial frustrations he definitely made the experience much better than it seemed like it was going to be.
20 février 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hello Leigh,
Thank you for taking the time to rate Tenpin Parrswood 3 stars. We regret the issues you experienced with your lazer tag bookings and the delay upon arrival. We appreciate your patience and are glad the team member was helpful and accommodating, improving your experience. We value your feedback. All the best ~ Laura
Mid week treat
Had a great deal with half price Tuesday which made the afternoon really good value for money
3 février 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hey Caroline, thank you so much for the amazing 5* rating and review of Tenpin Manchester Parrs Wood. It's great to hear you had a fun time and were able to take advantage of our Tuesday offer! We hope to see you again soon.
Take care,
Kirsty
Réponse de Tenpin - Manchester - Parrs Wood
Hello Paul, Thank you for taking your time to leave us an excellent 5* review. We are thrilled to hear that you found our team friendly. We do hope to see you again soon. Many Thanks - Kimberley
Children allowed to climb on shared…
Children allowed to climb on shared bowling ball machine and coming into our alley. Limited use of bowling balls, they weren't shared amongst the lanes and couldn't use the size we wanted because of the large group next to us. Football was on and being watched by a party of children's parents so noise was overwhelmingly loud from party and adults cheering. It was too muchand we couldn't hear ourselves over the shouting.
1 février 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi Francesca, thank you for taking the time to leave a review for Tenpin Manchester Parrs Wood. We're sorry to hear about the noise levels and issues with ball availability. We're also sorry to hear that your experience was negatively impacted by other groups during your visit. We will share your feedback with the relevant teams to improve our guest experience in the future. We appreciate you taking the time to share and we hope to welcome you back again for a much better experience! Best wishes - Rosie
It was dirty and too crowded
It was dirty and too crowded. The staff couldn't cope with how busy it was.
31 janvier 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi Rachael, thank you for taking the time to review Tenpin Parrs Wood! We're sorry to hear that you found the venue too crowded and that there were issues with the cleanliness. We will ensure your feedback is passed on to be looked into and for future improvements to be made. We hope to see you again soon for a better experience. Best wishes - Adelaide
Réponse de Tenpin - Manchester - Parrs Wood
Hey Mohib, thank you for the lovely 5* rating of Tenpin Manchester Parrs Wood. We are delighted to hear you had a great time and we hope to see you back again soon.
Take care,
Kirsty
Was quick and easy to book in and…
Was quick and easy to book in and always someone on hand to help
31 janvier 2026
Réponse de Tenpin - Manchester - Parrs Wood
Hi there, thank you for the 4* rating of Tenpin Manchester Parrs Wood. It's great to hear that the booking process was quick and easy for you and that the team were able to assist you when needed. Please do let us know how we can earn that last start in the future!
Take care,
Kirsty
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.