Very reasonable pricing. Pleasant and helpful staff. The only negative comment is regarding the choice of bowling balls. I took my grandchildren aged 9 and twelve and the lightest ball available was f... Voir plus
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The staff friendly and helpful, but the food was not up to the standard we had last time we visited with a group, the pizza first time was brilliant but this time pizza crust so hard unable to eat, ch... Voir plus
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Falkurk bowling was an enjoyable day for me and my 2 5year old grandchildren staff were friendly helpful toilets were clean games were good aswell grandkids lived it ...there was 1 thing i forgot to a... Voir plus
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Easy location to find and booking process was easy to follow online. Although there wasn't many people staff didn't seem in a rush to help you on the counter. Bowling was fun for our group although th... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Coordonnées de contact
Aragon House, MK43 0EQ, Cranfield, Royaume-Uni
- 0333 034 6100
- www.tenpin.co.uk
4,2
Bien
12 k avis
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Staff really helpful
Staff really helpful. New layout is very good although the card for the machine is a little confusing.
Booking easy online.
7 septembre 2026
Réponse de Tenpin
Hi Maria, thank you for the 5* rating of Tenpin York. We're pleased to hear that you had a good time and loved the new look. Your feedback is important to us and we will ensure this is passed on for future improvements.
Take care,
Kirsty
Great refurb and looks great
10 septembre 2026
Réponse de Tenpin
Hi Daniel, thank you so much for the lovely 5* rating of Tenpin York. We're delighted to hear you had a great time and loved the look of the venue. Hope to see you again soon!
Take care,
Kirsty
a lack of attention to cleanliness, customer service, food quality. safety and general standards.
On entering the venue, my immediate impression was that the music was excessively loud, particularly given the time of day. I asked for the volume to be reduced, and to their credit, this was done immediately.
However, there were several other issues that significantly affected my experience.
The floor in the bar area was noticeably sticky. Given how early it was in the morning, this gave the impression that the area had not been cleaned properly following the previous evening. This was particularly disappointing and did not create a good first impression.
When I approached the bar, there were two members of staff present who appeared to be engaged in conversation with one another. Despite being clearly visible and standing at the bar, I was not acknowledged until I spoke to them myself. When I attempted to place my order, one member of staff refused to serve me, explaining that the particular side of the bar was apparently for food orders only, despite it being 11am. This was unnecessarily confusing and did not feel particularly welcoming or customer-focused.
I was also concerned by the gate next to the soft play area, which remained open. Children appeared to be able to enter and exit the area relatively freely, provided they were wearing a wristband. From a safeguarding and safety perspective, I found this concerning. In a venue specifically catering for children, I would expect greater control over access and exit from the soft play area.
Unfortunately, the food was equally disappointing. The quality was poor, and approximately half of the children in our group did not eat their food. For a venue aimed at families and children, I would expect considerably better standards when it comes to the quality and presentation of the food.
There was also a basic lack of attention to detail with the drinks. The squash in the jug had clearly not been mixed properly — the top was essentially water while the squash had settled at the bottom. No stirrer was provided with the jug, meaning we were left to try to resolve this ourselves.
Overall, the experience gave me the impression that there was a lack of attention to cleanliness, customer service, food quality, safety and general standards. While I appreciate that individual issues can occur, there were simply too many shortcomings during one visit to overlook.
Unfortunately, based on this experience, I would not be in any rush to return.
5 septembre 2026
Réponse de Tenpin
Hi Litsa, thank you for taking the time to leave a review of Tenpin Gloucester. We're sorry to hear about your recent visit and the issues that you were faced with. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please use the subject as 'Review - Gloucester'. Once again, we're sorry for any disappointment caused and we do hope you will give us another chance in the future!
Take care,
Kirsty
The price for the Thursday night was…
The price for the Thursday night was good value. The burger was not that great but for the price you get what you pay for.
10 septembre 2026
Réponse de Tenpin
Hi, thank you for the 4* rating of Tenpin Plymouth Barbican. We're glad to hear that you found the Thursday deal great value. We're sorry to hear that the food did not meet the standard you were hoping for. Your feedback is important to us and we will ensure this is passed on to the team for future improvements.
Take care,
Kirsty
A lovely time
We all 4 had a lovely time. £35 for a single game for a family of 4. Pretty busy but didn't have to wait to play.
5 septembre 2026
Réponse de Tenpin
Hey Laurence, thank you for the 5* rating of Tenpin Chichester. It's great to hear that you all had a lovely time as a family and that you did not have any wait times for your game. We look forward to welcoming you back again!
Take care,
Kirsty
Réponse de Tenpin
Hi Shaun, thank you for the 5* rating of Tenpin Sheffield. We're delighted to hear that your boys enjoyed their bowling experience. We hope to see you again soon!
Take care,
Kirsty
When you can keep 5 children smiling…
When you can keep 5 children smiling for 3 hours and they leave rowing to come back soon, you know you are doing something right
10 septembre 2026
Réponse de Tenpin
Hi Cecile, thank you so much for leaving a review of Tenpin Acton! We're so happy to hear that the children had such a wonderful time and left with smiles! It really does make our day to know we're creating joyful experiences. We appreciate your kind words and can't wait to welcome you back again soon! Best wishes - Mel
Helpful staff and it was quiet due to…
Helpful staff and it was quiet due to it being Monday afternoon. However it was expensive for 2 rounds that didn’t even take 30 mins
10 septembre 2026
Réponse de Tenpin
Hi Bianca, thank you for the review of Tenpin Gloucester! We're pleased to hear our team was helpful and you enjoyed the quiet atmosphere. We also take on board your feedback regarding pricing and will pass onto the relevant team. In the meantime, for any future visits, we would recommend taking a look at the deals section on our website for some fabulous offers we have throughout the week! We hope to see you again soon! Best wishes - Mel
The bar looks good and the food menu…
The bar looks good and the food menu options is easy and plenty which I am glad. Also I would like to lower the music in the room but the experience I'd good.
12 septembre 2026
Réponse de Tenpin
Hi George, thank you for taking the time to leave a 4-star review of Tenpin Acton. We're so pleased to hear you enjoyed our food menu options and the overall experience. We appreciate your feedback regarding the music volume and will certainly take this into consideration for future improvements. In the meantime, we hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Our lane wasn’t ready & they said we’d…
Our lane wasn’t ready & they said we’d need to wait 20 minutes and that once we saw our name on the screen we could start. 40 minutes later still no name on the screen. Had to go queue up to ask someone what was going on. They’d forgotten. So 45 mins later than scheduled left us rushed & late for the cinema afterwards. They brought the food over with no prior warning whilst bowling. It was cold and disgusting. No room to put anything or sit comfortably and eat. Plus who wants to eat pizza and chips out of a basket with no knife or fork when your hands have been in bowling balls. Gross. Last but not least, it’s just too loud. I get there’s a lot going on but every machine was competing with the other to be the loudest. It’s so uncomfortable.
10 septembre 2026
Réponse de Tenpin
Hi Bec, thank you for taking the time to leave a review of Tenpin York! We are very sorry to hear about your recent visit. This is certainly not the experience we want for our guests and we will be sure to pass all of your feedback onto the relevant team so improvements are met! In the meantime, we do hope that this will not stop you from visiting us again and we hope to welcome you back again soon! Best wishes - Mel
Our 2 grandsons really enjoyed the…
Our 2 grandsons really enjoyed the games. Will definitely be back
12 septembre 2026
Réponse de Tenpin
Hi Andrew, thank you for your fantastic 5-star review of Tenpin Wrexham! We are so pleased to hear that your grandsons had such a great time and we look forward to welcoming you all back again soon! Best wishes - Mel
Well organised staff friendly and…
Well organised staff friendly and quick service for food and drink
10 septembre 2026
Réponse de Tenpin
Hey Gerard, thank you for the wonderful 5* review! We're thrilled that the service provided by our team at the site left a positive lasting impression and we hope you had a great time during your visit! See you again soon - Megan
Réponse de Tenpin
Hello Adam, thank you for taking the time to leave us a review. We're sorry if your visit didn't live up to expectations. If you would like to discuss this further in more detail, please do pop us an email to customer.feedback@tenpin.co.uk. Thanks- Megan
Pathetic Staff.
Bowling lanes etc fine. Staff are the problem. Ruined our evening. Had security loitering around and staff all staring making everyone very uncomfortable. Pathetic.
10 septembre 2026
Réponse de Tenpin
Hi Tia, thank you for taking the time to leave a review of Tenpin Harlow. We are very sorry to hear that your recent visit was not as enjoyable as we would have liked. Your feedback is very important to us and we will ensure this is passed on to the relevant team. In the meantime, we do hope you will still consider visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Réponse de Tenpin
Hi Niro, thank you for leaving Tenpin Acton a lovely 4* rating! We appreciate your feedback and we're glad you enjoyed most of your experience. We will address the cooking issue with the relevant teams for future improvements to be made. We hope to see you again in the future! Best wishes - Rosie
Slow service at reception but good…
Slow service at reception but good value drinks and food. Pool was good as well. Overall a good day with friends
10 septembre 2026
Réponse de Tenpin
Hi Brian, thank you for your 4-star review for Tenpin Leeds! We're delighted to hear you had a good day with friends and enjoyed our drinks, food, and pool facilities. We're sorry to hear about the slow service at reception and will look into this. We hope to see you again soon! Best wishes - Rosie
Réponse de Tenpin
Hello Hayley, thank you so much for the 5* review! We're pleased you were able to book online easily and that everything ran smoothly when you arrived. We're even more delighted to read that you had fun during your visit! Thanks again - Megan
Great experience booking 2 bowling…
Great experience booking 2 bowling games for my son and his friends. They all had so much fun. The members of staff was helpful when the bumpers didn’t go up. The Tuesday offers are excellent also
8 septembre 2026
Réponse de Tenpin
Hi Anna, thank you for the wonderful 5-star review of Tenpin Cambridge! We're so happy to hear that your son and his friends had such a fun time bowling and that our team was helpful. We're also glad you have been able to take advantage of our fab Tenpin Tuesday offer. We hope to see you all again soon! Best wishes - Mel
The staff were very nice and friendly…
The staff were very nice and friendly and helpful, but the food I bought for my grandson was awful and a pathetic portion.
10 septembre 2026
Réponse de Tenpin
Hi Angela, thank you for your review of Tenpin Exeter! We're so glad to hear that our team were friendly and helpful. However, we are very sorry to hear that the food for your grandson was disappointing and that the portion size was not satisfactory. We will certainly pass this on to the relevant team for future improvements and in the meantime, we do hope you will still consider visiting us again in the future! Best wishes - Mel
I liked bowling but the lane we were on…
I liked bowling but the lane we were on was broken before we got there.
10 septembre 2026
Réponse de Tenpin
Hi Georgia, thank you for taking the time to leave a review of Tenpin Coventry! We are very sorry to hear about the lane issue and we hope that this was resolved promptly to ensure you still had a great time with us! Please be assured all of your feedback will be sent to the team and we really hope to welcome you back again soon! Best wishes - Mel
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