Transport for Greater Manchester Avis 

Very poor admin. So frustrating to try and add the metrolink pass for 1 year to the older person's travel card. Cost is £10which is good value but you need to go through hoops to get it. The letter from tfgm and the Web site point you to getmethere. After 4 attempts phoned them in the end and they said they can't do it and pointed us to either paypoint or travel shop. Went to payphone at local Asda and nobody knew how to do it and spent half an hour trying to sort it out. If this were a one off maybe acceptable but has happened previously and even their own travel shop toiled to sort it out. Come on tfgm get it together.

Worst service ever. I will not recommend this bus service.

I went to Horwich parkway train station today for some info I spoke with a guy named Darren I have never know anyone to be so helpful and patient i was very grateful for his help thankyou

Authorised repairs on Weaste, Manchester Metrolink stop with 'Holemasters'... think it's alright for overnight works to be carried out for multiple weeks (21/03/2022 to 01/04/2022) in a row between 1:30-4am... Not a care in the world for residents around.

Should keep it to weekends, or just close the line early and do it during the day. There are 80+ residential flats either side of the works. They are crazy!!!

Constantly broken ticket machines, customer service help is appalling prices are a joke for a service that's always delayed or cancelled at the slightest sign of rain.
Staff are rude, don't know their own rules and policy and have several times behaved in an unprofessional even threatening manner
Laughable how people are expected to fund this

Very poor service, the trams don’t show up on time and sometimes don’t even show up at all, relying on this service to go to work is an awful experience.

EXCELLENT THEY REDUCED MY FINE FOR TICKET TODAY GAVE ME FULL 50 POUNDS DISCOUNT AS I HAVE BEING TICKETED TWICE IN TOTAL I HAVE TO PAY THEM 200 POUNDS AND I HAVE BEEN CLEARED OF ONE TICKET IN FULL FOR JUST 100 POUNDS .THANKS FOR BEING KIND AND UNDERSTANDING

I’ve applied for a disability bus pass for my son. He was diagnosed with autism March 2020. I sent his diagnosis letter in and a letter to say he was on the Special Educational Needs Register. I received a letter this morning to say you need further documentation. I rang TFGM and was told I need an up to date letter to say he’s still autistic and a recent letter to say he’s still on the SEN register ! I’ve rang the TACS Pathway (who diagnosed my son) to see if they can do this. They said they’ve never done or heard of this before as he’s still autistic. I rang TFGM again and explained, and the man was so rude and talked to me like I was stupid. Unfortunately, I was too angry to ask for his name. I’m trying to help my son become more independent and get the bus to school. I filled out the form, sent the necessary documents, but with autism and special needs, there is only the one diagnosis, he doesn’t get a yearly review or a letter to say he’s still autistic.

Excellent.i love tram more than any other public transportation ever thanks regards Dr syeda Kiranbukhari.