Thames Motor Group Avis 

Wow! What customer service. I cannot recommend Paul at Thames Motor Group enough. Paul was incredibly friendly and went above and beyond to help me find the perfect Fiat and everything was so quick and easy. Four days from enquiry to being delivered to my door by a lovely gentleman (sorry I didn’t catch his name) from start to finish it has been the easiest purchase ever, with some lovely personal touches such as a thank you video. I will be returning to Paul in the future. Thanks again for all your help! 👍🏻

Purchased a new Abarth 595 Comp which has been my dream car for years I've just never had the credit to afford one until now.

Now my circumstances have changed I finally decided to get the ball rolling & I luckily enough dealt with Abb throughout the whole process, Abb always returned calls or e-mails promptly and kept me up to date with spec options, invoicing and even my own custom video walkaround before travelling over 200 miles to collect.

From the first phone call to me driving away in my new Abarth was less than 72 hours. Now that is impressive!

Thames Motor Group, especially Abb Ahmed have a good approach on how to do business, unlike a few others who have no interest in customer's like myself & can't be bothered to call you back.
10/10 would definitely use again. Can't recommend enough. Look forward to the next purchase in the future.

Cole Lewis, South Wales

From my initial online enquiry through to final collection I found a very quick response with helpful and informative advice.

No hard sell, a laid back but professional service I found that I was given all the guidance needed to make my own decision.

From online enquiry, and car reservation through to arranging collection and payment - All done remotely and hassle free with a fresh video of car I was buying - this allowed me to buy with confidence

Car was perfect and presented in as new condition was accurately described. The collection process was easy - an impressive showroom well stocked with alfa and jeep with friendly team. I was given a very detailed handover taking time to explain all of the car functions and setup personalisation and phone/sat nav etc

A good selection of very keenly priced new and nearly new low mileage high spec stock in good colour combinations and specification.

I got a great car at a good price with excellent service so very happy all round and a great experience. I would happily return and buy again in the future

It’s not often that the parts department receive any plaudits, but I’d like to give a special shout out for Ian at Tunbridge Wells. His obvious enthusiasm, courteous manner, and product knowledge, made for an exemplary customer experience, which is a far cry from that all too often found at rival dealerships.

I bought my new van, which is fantastic!
Rita Mehra Is brilliant and she should be the owner of the sales department, if she’s not already.

If you want a vehicle, try Thames motor group first.

Been waiting for over 3 days to get a call back for service appointment.
Have purchased 3 cars from Thames Fiat over past 10 years but will need to reconsider for future purchase if service levels do not improve

Rosie was so helpful and professional. Made it seamless!

Friendly staff and good service.

Helped with service plan information which saves me money and the car was washed before returning to me after the service.

I have been buying Abarths from Thames for 11 years and having them serviced there with no problem. Now, I have a worrying noise on the car and would like them to listen to it to diagnose. It took me a week to get through to service dept. No calls returned. Yesterday, I got finally got through. Can't see me for a month and won't even listen to it unless I put £100 on the table for diagnostics. The lady was positively unhelpful. Obviously they are having problems. Shame, they were so good for a long time

I have had two Fiats from Thames Fiat, Slough. In the beginning (6yrs ago) the service department were great but as time has passed the quality of service from the reception staff has declined to the point that I'm pleased my next car won't be a Fiat. I truly dread dealing with them.
The last time my car was in the garage they tried to charge me for warranty work, when I challenged them the woman dealing with my car made a big deal out of not charging me - apparently not charging me was entirely down to her efforts! When I collected the car it was left locked with the protective seat cover on the drivers seat and the drivers window completely open. Fortunately it didn't start to rain until I got in my car to leave.
Twice I have booked a courtesy car that wasn't available on the day. The second time I double checked and still hadn't been booked.
This is on top of the car never being ready to collect when they say it will be. On one occasion the car was so late I was left waiting in the showroom while my 11yr old son was waiting on his own in Burnham in the dark. I have complained, I have filled out the customer care questionnaire but nobody ever cares. No call back, nothing.
Today my call was answered and dealt with an attitude and stroppy-ness.
Since there isn't another dealership nearby I can only recommend not buying a Fiat

Big thank you to Ameer from Thames Fiat Slough. Really went above and beyond to help me get into a new car. Offered me all the services and helped me decide. Was always patient and available. Every time I phoned him, he helped. Ameer is the guy to see there. Would highly recommend to family and friends and anyone who is looking to buy. I don’t normally write reviews but the excellent service Ameer provided made me write this. Keep it it. You got a life long customer. Kind regards, Osama.

This is a big thank you to AJ. At Abarth slough. He delivered everything he said and very professional. Can’t thank u enough. Highly recommend. Thanks 👍🇮🇹🇮🇹🇮🇹

Cannot fault these guys when it comes to the effort they went to for my recent breakdown during lockdown. Despite being unable to get the car to the workshop on the day itself, the fault was fixed and I was back on the road within 24 hours. Special thanks to Ricky in Servicing and David at Fiat Assist who truly went above and beyond to make it happen.

I would not go near this garage. I recently tried to order a new key fob for my jeep. Firstly after my enquiry, my email with my V5 requested was ignored. After a couple of weeks, I called in again. I was told the key fob would take nearly 2 months, and would cost over £600. I decided and informed the garage I would source my own key fob. I managed to get a key fob direct from the USA delivered the next day for the cost of £80 including the FedEx next day delivery! I then contacted the garage to see if they could simply programme it. They said it would take at least an hour to programme. I booked it in and on turning up at the garage was told it would take at least an hour, the service department was currently not manned (even though I had come at their requested time) and I left, saying I would go elsewhere. I found someone who not only cut the key but programmed the key in under 20 minutes but came to my house the next day.

This garage is a complete rip off. Their customer service is horrendous and when you turn up even though they are empty, the staff leave you sitting there for 15 minutes .... shocking.
They have now charged my card, without my permission for the cutting of a key of nearly £80 (!) which is redundant anyway as I have an automatic start on the jeep - they are refusing to refund it. Honestly if you want to be ripped off and have a horrendous customer experience, contact them today!

Fabulous service, this team of people are a credit not only to Thames but also to the Fiat. I know I can be very demanding due to time restraints, yet every time they manage to exceed these. They are polite and professional while maintaining that personal touch that can very easily disappear. During the strange period they make you feel safe and at no point did I have any concerns while visiting the Service department. The reception team still manages a smile behind face coverings…..

I do have a nearer dealership and over the last 15 years of driving Fiat, Alfa Romeo and Jeep I have tried more local dealers but would always choose to come back to Thames, for the reasons above. I could not recommend these people enough.

Ricky at the Tunbridge Wells branch could not have been more helpful in ensuring that the problem we had with our jeep was solved. He organised a courtesy car for us and kept us updated the whole time, he even organised for the car to be valeted for when I collected it. Thank you !

Exceptional service by Fiat Slough. I arranged for my car to be collected and taken to the garage for its annual service. This whole process was carried out very smoothly and may I say with a smile.
I would highly recommend.

I've been using Thames in Slough for 5 years now for servicing on my Alfa's. Prior to Covid they would drop me to my office (approx. 1 mile away) if the car was in for servicing and then drop my car down when it was ready. Milly always calls to let me know if and what has been done before the car is dropped back. When my brake light came on in the last lockdown, they booked me in the next morning to rectify the problem.
Very happy with the service over the years.

Great experience! Car was picked up, serviced and returned on time looking like it was just out of the showroom.Communications were courteous and helpful.
Unlike my previous experience with another Fiat garage there was no feeling that the garage were seeking to create repairs that weren't necessary.

Great service from the service team,especially Rosie Benneyworth