I bought a car from The Car Traders and I'm happy with it overall. The car drives well, the price was fair, and the owner did make sure the agreed work was completed before I collected it. The main... Voir plus
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Brought a car from NT Traders and the service was excellent. There was one issue with the car and the rectified it no problem and also gave me a courtesy car while my car was being sorted. Really lime... Voir plus
L'entreprise a répondu
Very much of a pleasure experience very patient with us as we carefully checked the car and got a great discount as rear bumper needs sorting other than that car drives perfect with no issues at all.... Voir plus
L'entreprise a répondu
Very good service helped me a lot and made me feel welcome id definitely recommend everyone to come here to buy a car they like
À propos de l'entreprise
- Vendeur de voitures d'occasion
- aussi dans
- Concessionnaire automobile
- Fournisseur de pièces de carrosserie
- Magasin d'accessoires automobiles
- Magasin de pièces détachées automobiles
Écrit par l'entreprise
The Car Traders is the most convenient, stress-free way to find and buy a used or new car, at a price you can be confident in. We based at Crow Lane Romford, London RM70GW Welcome to used Car sales. We are a used car dealer, offering knowledge and experience on a wide range of vehicles. We have many years experience within the motor trade London and consider ourselves the specialist choice for all your second hand car needs. All our vehicles are HPI checked with Auto Trader Auto Check! So there is no hidden surprise. NT Traders Ltd. are authorised and regulated by the Financial Conduct Authority under FRN Reference number: 951476. Finance Subject to status. NT Traders LTD is authorised as a CREDIT BROKER and NOT A LENDER. This means we work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We may receive a fixed fee or fixed % of commission from a lender for introducing you to them, calculated by reference to the vehicle model, product or amount you borrow. Different lenders may pay different commissions for such introductions, however, any such amount a lender pays us will not affect the interest rate you pay under your finance agreement, all of which are set by the lender concerned. Warranty: All warranties include: Parts & Labor contributions – Including VAT. Claim Limit – Value of vehicle. Covering you against even the most expensive failures. Unlimited Number of Claims – Keeping you on the road should problems arise. Roadside Assistance – From £50 for recovery, providing the component is a covered item. Why buy from us? *Free AA Break Down Cover with Every Car * Handler Protect Approved Dealer * New Stock Arriving Daily – Vehicles Bought and Sold!! * Family Run Business with Excellent Track Record * Free Car finder Service – Part Exchange Welcome * All Major Cards Accepted American Express VISA DEBIT MASTER CARD SOLO and More Buying a used or new car is one of the most exciting purchases most people make, but it’s often let down by the experience. Trudging round the dealers, haggling over price, always wondering if you’re getting a good deal. But with Car Traders there’s none of that. Find and buy your used and new car in just a few clicks. Compare offers based on price, location and dealer rating. Get the dealer’s best price up front, no need to haggle. Contact your preferred dealer on your terms – no hassle to buy. Buy direct from the dealer at a price you can be confident in. Our helpful and experienced staff are available to provide exceptional customer service whenever it may be needed, 7 days a week. Our strong and enthusiastic sales team are ready to help and advise you every step of the way, having many years experience. Our successful sales team also offer a brokering service, taking the hassle out of selling your car and a vehicle locater service finding specific cars to suit each individual customer. Our staff also include experienced administration staff and highly skilled mechanics, having a workshop team that boasts many years experience. We don’t just want to sell you a car, we would like you to come back and upgrade whenever suits you. Our buyers are always looking for quality used vehicles, and if the vehicle you are looking for is not on our stock list, our experienced staff will find one for you. We have vehicles from as little as £300 up to £100,000, customers coming from all over the country. We welcome your part exchange and offer incredible deals, not to be missed!! Car Traders. It’s car buying with you in the driving seat.
Coordonnées de contact
Crow Lane, RM70JJ, Romford, Royaume-Uni
- www.thecartraders.co.uk
4,1
Bien
453 avis
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complete conmen
If you’re like me and see reviews and still give the chance please let this be a warning. These guys are cowboys.
I purchased a car via Zuto who in themselves were great. Initially I had to chase multiple times as to when the car would be ready. Eventually got an answer, went to collect the car today.
Firstly I turned up and was greeted with a £360 admin fee which in itself is absolutely mad. The guy explained that somehow this is justified because the car finance was arranged via Zuto and not themselves. Having travelled far I was left with no choice but pre warning to anyone else.
I asked if the car had received an MOT and service which was promised - MOT done and they said they would do a service right now.
Went to go see the car and immediately the front tyre was completely bald, with a fresh MOT certificate sitting in the passenger seat with no apparent advisories.. really? The front tyre bald, other three on their last legs of tread. What’s worse is that the guy tried to tell us it was mud on the tyres… not even mud would have gripped to that thing. The tyre was changed and service was done although given they seem to fly cars through MOTs without checking them I’ll leave the reliability of that up to you.
I go away for a few hours and return. Having bought so many cars before there was just a 0% customer service experience, they are not interested in talking to you- do you need help setting up the car / insurance / car tax. Just nothing. I didn’t even know the car was done and ready to go until it was parked behind me.
At this point I’m just desperate to get out of there so I get the car and go, not even out of the car park and the tyre pressure light comes on!
I get home and realise I have a bunch of missed calls from the garage, they call me and explain that the person who did the service can’t remember if they put coolant in it, so it’s probably empty. I’m sorry what?!
Of course I pull up at the nearest place and yup, no coolant and while pulled over, the next warning light comes up for the breaking system.
At this point I think the universe is having a laugh with me so I check the rest of the car over, back seat lever for the seats is broken, plastic in the boot smashed, they had coated the inside of the car with grease so much it was dripping down the seats. I check the boot and clearly they forgot they need cleaning, previous owners socks, kids toys, rubbish, dog hair and mud all over the place.
Frankly I’m absolutely furious at this place. Can you guess they’ve gone quiet on responding to me? Please do not touch these guys.
31 mars 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience did not meet your expectations.
We take all customer concerns seriously, including vehicle preparation, servicing, and handover standards. We regret that you were dissatisfied with the condition of the vehicle and the level of communication you received during your visit.
In relation to the issues you have raised, we would like to clarify that all vehicles are intended to be inspected and prepared prior to collection, and any additional work agreed at point of sale is completed before handover. However, we understand from your comments that you feel this was not reflected in your experience, and we apologise for any frustration caused.
We would encourage you to contact our customer service team directly with your vehicle and transaction details so we can fully review the situation and address your concerns appropriately. We are always willing to investigate issues thoroughly and work towards a fair resolution where possible.
Thank you again for your feedback, which we will use to review and improve our processes going forward.
The WORST car ‘buying’ experience ever
The WORST car ‘buying’ experience ever. Please DO NOT deal with these SCAMMING, LYING, DISHONEST, HARASSING TIME WASTERS. This review is long but it is worth the read as you will be wasting your time dealing with these people.
My girlfriend is HEAVILY pregnant and we decided to get rid of the car as we can make do without it to cut back on our finances. This ‘company’ bid the highest on Motorway (£11,300) and were labelled as a “trusted buyer” which is the biggest load of rubbish I might have ever seen. When Nauman came to collect the car he took some photos and inspected the car, completely normal I wouldn’t expect anything less, we then got in the car and he test drove it around the local area in which he absolutely booked it down a 40mph road at 60mph and we sat in complete silence, which was the first red flag. We then got back and he spoke on the phone to another person in a different language so we couldn’t understand what he was saying, I reassured him that he knows the price they offered of £11,300 was already incredibly generous and they we’re already getting a good deal and if they even tried to offer less then we aren’t interested in the slightest. It’s also worth noting that I work in the motor industry. He then came back and told my partner that the head gasket was gone, the engine was leaking oil into the coolant, the break pads and discs were low and that the vehicle condition wasn’t as specified on Motorway. This is complete and utter garbage, if I could swear on this review then I would, you can use your imagination. Ali Khan then phoned my partner to offer her a revised price of £10,800, a £500 deduction, for all these ‘issues’ and stated they can’t budge on this. After I spoke with the chap and told him my job background he quickly said they can actually offer us £10,900 instead… I politely declined this and told him he was talking rubbish and that we wasn’t interested in dealing with these gentlemen anymore. Nauman left my premises and we requested our negative equity payment back from Motorway. We then received a phone call again about half an hour later from Ali Khan to tell us he’s ‘kindly’ increased his offer to £11,000 now, after he couldn’t budge on £10,800 remember, and told my partner to take out a loan or a credit card to cover the £300 off the initial offer which is incredibly distressing as they’re advising her to put herself in debt while heavily pregnant and vulnerable. I asked him to stop contacting us in fewer or so words. We then took our car to WeBuyAnyCar. Whilst we were driving there we received about 6 missed calls and texts from Nauman and Ali Khan saying they’re offering us the initial offer of £11,300 now (despite telling us they can’t budge on £10,800 because of all the “issues” the car had) and that they were OUTSIDE OUR HOUSE essentially pressuring us to do the deal with them. You can see screenshots of these messages on a separate review a few reviews down for proof. No chance. We took our vehicle to WeBuyAnyCar, received £11,300 and the deal was done in 10 mins and finance settled straight away.
Once we arrived home we saw that NT TRADERS had listed my partners car on their website as well as CarGurus, Motors and Parkers for £14,000 despite not having it in their possession or even having paid for it! And stolen the photos of the car and service history from Motorway’s listing!!! We are still receiving text messages asking to call them and to arrange a time to collect the car, they have been told if they continue to contact us after being told no and to be left alone then we will escalate this further for harassment. This company is wrong on so many levels and should have their trading license revoked.
STAY AWAY!!!
30 mars 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Clarifying the Facts and Our Buying Process
Terry, we believe it is important to present the full picture for anyone reading this.
When we placed the bid of £11,300, it was based entirely on the condition described on the Motorway listing. However, once our inspector travelled a long distance from London (over 700 miles round trip), the vehicle was physically inspected and serious issues were identified that were not disclosed at the time of bidding.
One of the most critical findings was the engine oil condition, which was in a poor state. The oil cap condition clearly indicated neglect, and the engine showed signs of being in a critical oil-related condition, which can lead to major mechanical failure. These are not minor cosmetic issues, but serious concerns for any dealership that is responsible for supplying safe vehicles to customers.
As a dealership, we are not here to buy every car at any cost. We are selective because we aim to provide quality vehicles with 6 months warranty to our customers. This is where our process differs from others.
Across the UK, it is well known that companies like “We Buy Any Car” will purchase almost any vehicle, including those in poor or scrap condition, and move them through auctions without warranty. That is their model.
Our model is different. We supply vehicles directly to customers, which means we must ensure they meet a certain standard. We cannot pass on vehicles with hidden mechanical risks.
If a vehicle has underlying issues but is still considered acceptable by the owner, then selling privately may be a more suitable route. Auction platforms rely on accurate descriptions, and when those differ from inspection findings, adjustments are part of the process.
Despite the issues found, and despite the time, fuel, driver wages, and a full day of travel involved, we still tried to proceed and even considered honouring the original price and taking a loss, simply to complete the transaction.
At no point were you forced to sell. You made your decision, and we fully respect that.
What is disappointing is that after we incurred time and cost, and after choosing not to proceed due to undisclosed issues, the situation has been presented in a way that does not reflect what actually happened.
We wish you all the best moving forward and genuinely hope everything goes well for you and your family.
I had a positive experience buying a…
I had a positive experience buying a car, the driving test was good, all staff were kind and helpful, so thank you !!
Car service was delayed because of unforseen issues , but the mechanic did his best to deliver the best professional and safe service.
The only small issue was that the car could have been cleaned in a better way.
I'd recommend them !!
26 mars 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you for your thoughtful review, Mohamed. We really appreciate you taking the time to share your experience.
We’re pleased to hear that overall you had a positive experience and found the team helpful during your visit. It’s also great to know the test drive and service work met your expectations, even with the slight delay.
We do take your comment about the cleaning seriously and will make sure this is improved going forward. Your feedback helps us refine our service.
Thank you for the recommendation, and we wish you many happy and safe miles ahead.
Right from the first phone call
Right from the first phone call, the customer service was super. However, it is good to book an appointment as the site could be a bit busy. Alli was good in all the dealings.
30 mars 2026
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Réponse de NT Traders LTD T/A The Car Traders
Thank you for your kind review, Dehinde. We really appreciate you taking the time to share your experience.
We’re pleased to hear that you had a great experience right from the first call and that the service met your expectations. You’re absolutely right, our site can get busy, and booking an appointment does help us give each customer the attention they deserve.
We’ll also pass your kind words on to Ali, it will mean a lot to him.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
Brilliant service by the owner and his…
Brilliant service by the owner and his team.
They assisted in keeping the vehicle until i could collect a week later.
Followed up with with me a week later to ascertain if all is satisfactory.
7 mars 2026
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Réponse de NT Traders LTD T/A The Car Traders
Thank you for your fantastic review, Mark. We really appreciate you taking the time to share your experience.
We’re pleased to hear that you were happy with the service and that the team could accommodate your collection timing. It’s also great to know the follow-up was helpful and everything met your expectations.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
Good customer service
Good customer service. Will recommend to others. Helped with fixes, great car too!
30 mars 2026
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Réponse de NT Traders LTD T/A The Car Traders
Thank you for your kind review, Temitayo. We really appreciate you taking the time to share your experience.
We’re pleased to hear you were happy with the customer service and that we could assist with the fixes. It’s great to know you’re enjoying the car as well.
Thank you for the recommendation, it means a lot to us. Wishing you many happy and safe miles ahead.
Very helpful
Very helpful! Ali made sure I know what I needed to know and great customer service.
28 mars 2026
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Réponse de NT Traders LTD T/A The Car Traders
Thank you for your kind review, Kevin. We really appreciate you taking the time to share your experience.
We’re glad to hear that Ali was helpful and made sure you had all the information you needed. Providing clear guidance and great customer service is very important to us.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
Mercedes a class power starring gone…
Mercedes a class power starring gone but dealer help me even my warranty expired long time ago thanks put me on the road Mr Ali have good hart and call the third party garage Peace auto and push them to make good price
27 mars 2026
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Réponse de NT Traders LTD T/A The Car Traders
Thank you for your kind review, Malik. We really appreciate you taking the time to share your experience.
We’re pleased to hear that even after your warranty had expired, the team was able to support you and get you back on the road. Helping our customers where we can, even beyond the standard process, is something we truly value.
We’ll also pass your kind words to Ali, it will mean a lot to him. It’s great to know everything worked out well for you.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
SCAM
I had a terrible experience with this business. They tried to sell me a dodgy car and only refunded me after I had to go through the small claims court process.
Avoid this place—it’s not worth the time, money, or stress.
Looking back, there were red flags from the very start. On the day I purchased the car, staff were rushing me and pressuring me to hurry up, saying they needed to go and break their fast—even though it was only around 3pm, which didn’t make sense.
The whole situation felt unprofessional and uncomfortable, and I regret not walking away at that point. Instead, I went ahead with the purchase and ended up dealing with ongoing issues, including being misled and having to fight just to get my money back.
For an entire month, I was repeatedly lied to by staff. Every day I called about my refund, I was given false information or excuses. At one point, I was even told—right before Eid—that they couldn’t refund me because they “had no money,” which is completely unacceptable.
The whole situation caused me a huge amount of stress. To make matters worse, I paid by bank transfer, and my bank couldn’t assist, so I strongly recommend always using card payments for protection.
After my experience, I’m not surprised to see similar complaints in other reviews. I genuinely don’t understand how this business maintains positive ratings.
This business needs to be investigated further!
25 février 2026
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Réponse de NT Traders LTD T/A The Car Traders
Thank you for sharing your feedback. We are sorry to hear that your experience has been disappointing and caused you stress.
We take all customer concerns seriously, including issues relating to vehicle condition, communication, and refund processes. We understand that delays and misunderstandings during a transaction can be frustrating, and we regret that you felt your experience did not meet the standard you expected.
Regarding your comments about the sales process and staff conduct, we do not intend for any customer to feel pressured at any stage, and we apologise if this was your perception on the day of purchase.
Where a dispute arises, we always aim to follow the appropriate procedures and work towards a resolution. We are sorry that you felt the need to pursue legal action, and we acknowledge your frustration with the outcome and timing of the refund process.
Customer feedback is important to us, and your comments will be reviewed as part of our ongoing efforts to improve our service and processes.
Thank you for taking the time to leave your review.
Nice customer service same day delivery
Nice customer service same day delivery
26 mars 2026
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Réponse de NT Traders LTD T/A The Car Traders
Thank you for your review, Arun. We really appreciate your support.
We’re pleased to hear you were happy with the customer service and that the same-day delivery made things convenient for you. That’s exactly the kind of experience we aim to provide.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
They give the best services and very liable
24 mars 2026
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Réponse de NT Traders LTD T/A The Car Traders
Thank you for your kind review, Abiodun. We really appreciate your support.
We’re pleased to hear you were happy with the service and found us reliable. That means a lot to the whole team.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
Réponse de NT Traders LTD T/A The Car Traders
Thank you for your review, Murshed. We really appreciate your support.
We’re pleased to hear you were happy with the collection process and found the team polite and professional. Your feedback means a lot to us.
Wishing you all the best, and we’re always here if you need anything in the future.
Had a great experience with NT traders.
Had a great experience with NT traders. The staff was very courteous and professional. Highly recommended.
17 février 2026
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Réponse de NT Traders LTD T/A The Car Traders
Thank you for your kind review, Hafiz. We really appreciate you taking the time to share your experience.
We’re pleased to hear you had a great experience and found the team courteous and professional. Your recommendation means a lot to us.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
The sales personnel were kind and…
The sales personnel were kind and accommodating
21 mars 2026
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Réponse de NT Traders LTD T/A The Car Traders
Thank you for your kind review, Blondell. We really appreciate your support.
We’re pleased to hear that you found our sales team kind and accommodating. Providing a welcoming and helpful experience is very important to us.
Wishing you all the best, and we’re always here if you need anything in the future.
I will recommend thecartrader to…
I will recommend thecartrader to anyone, friendly staff and really good customer service.. keep up the good work.
21 mars 2026
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Réponse de NT Traders LTD T/A The Car Traders
Thank you for your kind review, Daryon. We really appreciate you taking the time to share your experience.
We’re pleased to hear you found the team friendly and the customer service to a high standard. Your recommendation means a lot to us and motivates the team to keep doing their best.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
Great good job
21 mars 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you for your review, Gregran. We really appreciate your support.
We’re glad to hear you were happy with the experience. Your feedback means a lot to the team.
Wishing you all the best, and we’re always here if you need anything in the future.
Réponse de NT Traders LTD T/A The Car Traders
Thank you for your review, Shehbaz. We really appreciate your support.
We’re pleased to hear you were happy with the customer service. Your feedback means a lot to us.
Wishing you all the best, and we’re always here if you need anything in the future.
THIS COMPANY SELL DAMAGED VEHICLES AND DOES NOT RETURN YOUR MONEY, "DO NOT BUY"
Firstly, if I could have given no stars, I would have, so do not be flattered buy one star, as I had no choice.
I bought a Mercedes CLA from this Cowbot outfit, I made the mistaske of not going to see and test the car, It was almost £12000, I completed the transaction with a credit agreement with a deposit of £1148 plust a delivery charge of £140 Total from me was £1288.
The car arrived on the back of a trailer, it was filthy, full of scratches and dents, which were not visible from the images on their website, someone had been using it to run around in, there was a womans passport photo in there and varuious bits of paperwork, a high vis and builders gloves in the boot, the car had not been cleaned at all, both keys had masking tape holding ther battery's in, with no covers on either key.
I rang them the next day, and the credit company to get the car pickedf up and returned to them, with lots of lies and excuses, they failed to pick the vehicle up for approxcimately 1 month, so I had a car that was still on my drive, aftert this outfit said they would pickmit up, and did not, the credit company also kept ringing and e-mailing them, they asked for my bank account details 3 times, and never returned my money, they have had the car back for for 2 weeks, and still they owe me the money,they never stopped advertising it for sale, and still are, so if they sell this car and do not return the finance company back, and my deposit, that is a criminal offence, of theft and fraud, as technically and Legally, they do not own it, I will be taking Legasl action against them, and paying them a visit with some very Large gentlemen as a previous rugby player, they picked on the wrong fella, we do not Like thieves, this is my hard earand money and will be paid back, the Finance company have stopped calling me with any updates, they were supposed to protect my deposit and said so themselves, so we are not done with them yet, the FCA will be told of their activities, the AA guide that they are reccommende by, will be informed of this fraudulent action, and the conditionof the car, plus the car guide they subscribed to, saying they will adhere to their fair dealing polcies.
I am going to set about destroying this outfits reputation, if they have one, I will dig into their finances and Legitimacy of them, and any trading illegalities, or irregularities, they made a big mistake if they think thast this is the end of the matter, they have stolen a lot of money from me, and it will be returned, one way or another.
"A MESSAGE FOR ANYONE THINKING OF BUYING A CAR, SEEN OR UNSEEN FROM THIS LOT, THINK MORE THASN TWICE BEFORE HANDING OVER YOUR CASH TO THEM, YOU WILL BE MAKING A BIG MISTAKE, BE WARNED!"
14 mars 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Clarifying the Outcome and Our Refund Process
Stephen, we believe it is important to clarify the full facts for anyone reading this review.
Firstly, your statement that funds were not returned is incorrect. Your refund has already been completed, and the matter was resolved. This review does not reflect the final outcome of the situation.
We understand that the process may have felt lengthy, however when a vehicle is purchased through a finance agreement, the refund process is not instant and does not sit solely with us. It involves coordination between multiple parties including the dealership, the finance company, and final settlement figures from the lender. These steps must be completed correctly before any funds are released.
In most cases, refunds are processed within a standard timeframe, typically around 14 days, depending on how quickly all parties complete their part of the process. This is a structured procedure followed across the motor trade and is not unique to us.
We would also like to make it clear that we never hold customers’ money intentionally. There is no benefit to us in delaying refunds. Our aim is always to complete transactions correctly and ensure customers receive their funds through the proper channels.
It is disappointing to see such strong statements remain publicly after the matter has already been resolved. Unfortunately, it is not uncommon for reviews to remain even after customers have received their refunds and final outcome.
We always aim to provide a fair service and, where issues arise, to bring them to a conclusion. In this case, the refund was completed, and the matter was closed.
We wish you all the best moving forward and appreciate the opportunity to clarify this for future readers.
Very good service and helpful
Very good service and helpful. Love their service.
11 mars 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you for your kind review, Md Abdur Rahman. We really appreciate your support.
We’re pleased to hear you found the service helpful and that you had a great experience with us. Your feedback means a lot to the team.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
Good service smooth process highly…
Good service smooth process highly recommended
10 mars 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you for your kind review, Jibrail. We really appreciate you taking the time to share your experience.
We’re pleased to hear you found the process smooth and the service up to your expectations. Your recommendation means a lot to us.
Wishing you many happy and safe miles ahead, and we’re always here if you need anything in the future.
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