The Designer Rooms Avis 

I was impressed with the quality and style of the goods we were considering and also the assistance we received, Caitlyn went the extra mile and provided an excellent customer service from enquiry to purchase, thank you for you're help 😀

Lovely store and the customer service was great. We went to the store in Uddingston and were served by a kind salesman called Dean. The service provided was excellent and Dean helped us choose a new corner sofa. Will be going back!

Absolutely beautiful shop with amazing art, furniture and soft furnishings, went in for a sensum and the staff were so helpful and friendly will definitely be back soon!

So friendly shop well laid out and usual we ended up spending £660and that was in the sales ha.ha and will definitely be back 👏👏👏👏👍🏼

Very pleased with our shop sales assistant was lovely and friendly

Denise was so helpful went over and beyond to help me choose furniture for my kitchen and living room so a great big thank you

Brilliant service from a very knowledgable and helpful sales person Everything explained and good payment options

Excellent dining room chairs at an excellent price. They are comfortable but highly practical. Really happy with our purchase. Would highly recommend.

The staff were fantastic , they were more than helpful
they answered all my questions and I absolutely love there furniture and accessories
I will definitely be going back there for more ,
I highly recommend going there

Denise was exceptional throughout my shopping experience offering excellent service and advice on the products I was looking for.
Overall completely worth a visit and very happy with my purchase.
Staff are very friendly and helpful demonstrating their knowledge and expertise.

Visited Ayr/Prestwick showroom today and successfully made another purchase from Designer Rooms. Liz as always was welcoming and as a customer felt valued, as she always delivers a pleasant, good and seamless customer service.

Very welcoming and helpful staff.
Were able to direct me to what I wanted.
Returned later to purchase and also grabbed a bargain.

Fantastic customer service all round, we were made very welcome with lots of information on all products purchased, my son is one happy boy thank you designer rooms

Saira is very nice have a great customer service! I always want to buy when she is there

Friendly , helpful staff and not too pushy. room to move about the store

Dealt with Saira Baig at the braehead store Glasgow. Very friendly and helpful.

Was made very welcome and no pressure selling.

The only reason I am not giving them a 1 is because the lady at the showroom, Zoe, was extremely helpful, polite and a great example of how a front facing salesperson should be. From that aspect, no complaints!

However, this is where the good review stops.

We ordered 2 bedside tables on 7/6/26. We were told 2-3 weeks for delivery into the store and we would collect. A phone call on 29/6/26 yielded the old and faithful, should be in stock next week, give us a call back then. So, cue the call 6/7/26, same response, should be in next week but this time it was followed with "then available for collection the week after". So, called again this week and was told that delivery into their warehouse was expected, you guessed it, w/c 20/7/26, then sent to Livingston on w/c 27/7/26 and available for collection that week. 2 months for a couple of bedside tables, however no actual firm delivery date has ever been agreed or advised. Just the hidden behind "should be next week".

Given its a couple of bedside tables and we are putting them in the wardrobe for extra storage anyway, we decided to cancel the order only to be told that they dont have a cancellation policy and that I would lose all the monies paid so far. I brought up the consumer right act whereby if goods arent received within 30 days, unless a later date was agreed, which it wasnt, then you have a right to cancel and request a full refund. Then I was hit with the purchase was a "legally binding contract" and no refund would be given. Now, being of sound mind and suffering no fools, lets break this down. Legally binding contract, so the purchase was signed by ourselves, signed by designer rooms and verified by a witness? Errrr no. Were these t&c's made available to us prior to agreeing to purchase the furniture? Errrr no. So what part of the purchase makes it a legally binding contract?

I asked them to confirm they are flouting consumer right law by not letting me cancel for a full refund and they replied "we cannot help you with this matter".

The great thing is I have the emails, I have the whatsapp's screengrabbed so the evidence is there for when the section 75 claim is worked on by RBS.

So, in summary, if you are waiting more than 30 days and you want to cancel, you have a right to, but they wont process a refund.

Friendly knowledgeable staff
Great designs
Quality products