The Dustpan and Brush Store Avis 

1 439
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered the Microfibre Flexable Duster set and the good thing about it is that it has an adjustable handle so you can reach high places, this is the main reason I got it but it also comes with the... Voir plus

Noté 5 sur 5 étoiles

I found The Dustpan & Brush company quite by chance, What was ordered; an extendable feather duster and a hand one. The order arrived quickly, well wrapped and the items far superior to those che... Voir plus

Noté 5 sur 5 étoiles

I recently purchased an outdoor broom from your company as I have so many old brooms where the heads keep coming off the handle. The broom I have purchased has 4 sections of screw in handle which i... Voir plus

Noté 4 sur 5 étoiles

Ordered items via their Amazon store that were supposed to be delivered on the 11th August, to date nothing has appeared and they are not responding to messages sent via Amazon, despite being told t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de produits de nettoyage

Informations provenant de diverses sources externes

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(1 439)

111 avis reçus au cours des 12 derniers mois

Écrire un avis
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Noté 5 sur 5 étoiles

Quality is good

I haven't used the dustpan and brush or brooms yet but they do seem excellent quality. Good to have a metal dustpan

23 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I ordered Dry Floor Cleaning Wipes for…

I ordered Dry Floor Cleaning Wipes for Static Floor Mops from this company via B&Q. They are just as good if not better than Flash dry wipes and are slightly bigger. This is my second order which was despatched using Evri who I cannot fault. Kept up to date re free very fast delivery. I will be back. Thank you.

15 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and products

Excellent service and products - I have ordered many times with The Dustpan and Brush Store and their products are so practical and unique and the service is exceptional. Ordering is easy and deliveries are so quick and organised, I cannot speak highly enough of this customer and staff! Superb.

19 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Avoid! They use EVRI for delivery.

Avoid this seller. Seller uses EVRI and when EVRI don't deliver the company is unwilling to help. I ordered from the seller on 2nd March and seller allegedly dispatched the item the same day. EVRI tracking shows they received the item on Thursday 5th. Item has remained at the delivery hub ever since. Seller keeps apologising thinking that this will solve the problem. Seller needs to realise apologising only aggravates the problem. This company should be avoided until they change courier.

11 mars 2026
Avis spontané
Logo de The Dustpan and Brush Store

Réponse de The Dustpan and Brush Store

Good morning Alan,

We’re very sorry for the frustration and inconvenience this experience has caused.

To clarify, the order was dispatched from our warehouse on time as promised. However, courier tracking updates can sometimes take time to appear on their system, as parcels often move between transit points and hubs before scans are reflected on the tracking website.

We understand how concerning it is when tracking does not update as expected. Our team did respond to your email explaining this situation and worked to resolve the matter as quickly as possible. To ensure you were not left out of pocket, we have issued a full refund for the order.

We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention. Your feedback regarding the courier service has been noted and will be discussed internally as we continuously review ways to improve our customers’ experience.

If there is anything else we can help with, please do not hesitate to contact us.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Noté 5 sur 5 étoiles

Great product and good service

I bought their general purpose cleaning brush on recommendation of ChatGPT. (It was refreshing that an ai model didn’t just link me to Amazon for once!) because I needed to get rid of tiny specks of embedded fluff in my rug which a hoover had been unable to deal with. The brush had bristles made of a rubber type material that were firm and dealt with the problem brilliantly where other brushes had failed. It also was gentle enough on the rug that it didn’t damage it. The product was also very good value and delivery was good and it came when expected. Seems like a very good company.

3 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Good quality dustpan and brush set

Good quality dustpan and brush set. Easy to put together, robust and does the job well with an angled brush for awkward spots. Arrived super quickly. Would use this company again.

17 février 2026
Avis spontané
Noté 5 sur 5 étoiles

No more dirty tiles

Struggled for ages to clean my tiled floors dirty grout and hard to reach divets The Angled Grout Brush with its extended handle is a revelation super easy to use and the results were fantastic a superb buy and excellent value highly recommend

13 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Really nice product

Really nice product, only a washing up brush but well designed and presented. Full marks for asking for review. Always support a proud British company!

5 février 2026
Avis spontané
Noté 1 sur 5 étoiles

I recieved my order yesterday-Upon…

I recieved my order yesterday-Upon opening I discovered that it had broken apart during transit- Do you want me to return this to you or will you just send me another?

5 février 2026
Avis spontané
Logo de The Dustpan and Brush Store

Réponse de The Dustpan and Brush Store

Good day David,

We are truly sorry to hear that your order arrived broken. We completely understand how disappointing and frustrating it must have been to open your package and find it damaged, especially after waiting for it to arrive. Please accept our sincere apologies for the inconvenience this has caused.

As requested, we have sent out a replacement dustpan head straight away to ensure you are not left without a solution. We’re very grateful that you gave us the opportunity to make this right.

Thank you again for your patience and understanding while we resolved this for you. If there is anything at all you need further assistance with, please don’t hesitate to reach out. We’re always here to help.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Noté 5 sur 5 étoiles

Excellent

I purchased the Wave Broom (this is my second one from this company) along with the Bamboo Microfibre Floor Mop and replacement flat mop heads. I also ordered a micro dustpan and brush set. The micro dustpan and brush set was not in the box with the rest of the order and although a low value item, I decided to contact the company to let them know.
I received a response very shortly after and the missing item was sent out, which was received.
Very impressed with the excellent customer service and also very pleased with the goods purchased. Good price paid and I wish I had bought them sooner as it makes cleaning easier.
I recommend this company and will use them again.
Thank you very much to Angelyn and Apple in Customer Service for sorting out my query quickly and without fuss.

19 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

I have looked everywhere for microfibre…

I have looked everywhere for microfibre covers for my floor mop. I found them online and they arrived today. Good quality and they fit perfectly. The brilliant price I paid was for 4 and I’m very happy with the price and the product.
I would definitely use this company again.

26 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Sturdy mop and bucket

Just received my new sturdy mop and bucket. Just what I needed a mop to be relied on! And to my surprise, a spare mop head included. Really pleased with my order, thank you x

23 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

No more back ache

Ordered long handled garden dustpan and brush. Used it yesterday and was very impressed it perfect for picking up the leaves. No more bending and brush is strong enough to get leaves etc first time. Very good value for a very useful product and it’s made in Yorkshire what more could you want!

19 décembre 2025
Avis spontané

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