The Dustpan and Brush Store Avis 

1 439
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered the Microfibre Flexable Duster set and the good thing about it is that it has an adjustable handle so you can reach high places, this is the main reason I got it but it also comes with the... Voir plus

Noté 5 sur 5 étoiles

I found The Dustpan & Brush company quite by chance, What was ordered; an extendable feather duster and a hand one. The order arrived quickly, well wrapped and the items far superior to those che... Voir plus

Noté 5 sur 5 étoiles

I recently purchased an outdoor broom from your company as I have so many old brooms where the heads keep coming off the handle. The broom I have purchased has 4 sections of screw in handle which i... Voir plus

Noté 4 sur 5 étoiles

Ordered items via their Amazon store that were supposed to be delivered on the 11th August, to date nothing has appeared and they are not responding to messages sent via Amazon, despite being told t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de produits de nettoyage

Informations provenant de diverses sources externes

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,7

Tous les avis

(1 439)

111 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

What an apt name for a cleaning …

What an apt name for a cleaning supplies business!
Being in my eighties it takes me back to the day when the original dust pan and brush were used every day, along with the broom and duster.!
As a collector of old fashioned brushes, I have kept various types off brushes . real bristle and all, from my various family members.
My latest purchase was a Besom Brush from The Dust Pan and Bush Co. and I am pleased to say that I and very pleased withe item. The broom was delivered safe and sound in it's secure e box and without any loose twigs..
Thank you very much.
Pam Foley.

24 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Wooden handled nailbrushes split in water

Bought box of wooden handled nailbrushes - wood splits and bristles started falling out at soon as they got wet. Put the first two that did this down to bad luck but when the third one did this recently, decided it was not right. Company said wood does this and I must have stored them incorrectly. How does keeping them in the original box in a dry cupboard amount to that?

23 décembre 2025
Avis spontané
Logo de The Dustpan and Brush Store

Réponse de The Dustpan and Brush Store

Good day Mr. Simon Higginson,

We’re very sorry to hear about your experience and for the frustration this has caused. We truly understand why you would be disappointed.

After carefully reviewing the order, we can confirm that the nailbrushes were purchased and received back in April 2022. Given the length of time since purchase, it is unfortunately likely that wear and deterioration have occurred due to age and repeated use, even if the items were stored carefully.

While we always do our best to help as a courtesy where possible, this item does not come with a lifetime warranty.

Again, we sincerely apologise for any inconvenience or disappointment this has caused and appreciate you taking the time to share your feedback with us.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Noté 5 sur 5 étoiles

Excellent quality and service

Purchased a yard brush with stays as a requested gift. The item is really good quality.
Unfortunately the handle arrived damaged, possibly from poor handling by the courier, but the company swiftly despatched another via a different company with no fuss whatsoever.

2 décembre 2025
Avis spontané
Noté 4 sur 5 étoiles

Well made set of brushes

Well made set of brushes. The price seemed reasonable and the product arrived well packed.

22 novembre 2025
Logo de The Dustpan and Brush Store

Réponse de The Dustpan and Brush Store

Good day Vincent,

Thank you so much for your positive feedback! We're delighted to hear that you’re happy with the quality of the brushes and find them to be good value. We also appreciate your mention of the packaging. Your support means a lot to us!


Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Noté 5 sur 5 étoiles

I ordered a Scrub Master™ Electric Spin…

I ordered a Scrub Master™ Electric Spin Scrubber Cordless Rechargeable - Electric Cleaning Brush Handheld Power Scrubber via Amazon and then approached this company for clarity on use. Firstly, the product is great. It arrived well packaged and it feels like a well made quality item. I had a couple of queries which were answered promptly and I found that customer services were really good. Couldnt have been any better. I started using it on the bathroom tiles and they are now gleaming. No more manual scrub brush for me. Thank you Dust pan and Brush store.

17 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

The greatest spray mop ever!

I have just purchased the spray mop and I am so pleased with it. Easy to assemble and use. The spray gives just enough moisture and is very effective. A good sturdy structure….thankyou.

10 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Ordered 16inch broom with handle one…

Ordered 16inch broom with handle one day, got it the next. Brilliant. The handle was exactly the same as a 11foot pole i already have so i now have a 12foot pole with brush. Exactly what I need to remove moss from the roof of our bungalow. One of the ACME threads is just the right angle. More important, it comes from North Yorkshire. Many Thanks.

2 novembre 2025
Avis spontané
Noté 3 sur 5 étoiles

A but meh

A but meh. Not the most exciting product but I needed help and customer services was pretty rude. Could buy everything for cheaper from pound land without the obnoxious branding and constant emails. Products also took ages to arrive and one item was damaged. Lesson learned!

1 novembre 2025
Avis spontané
Logo de The Dustpan and Brush Store

Réponse de The Dustpan and Brush Store

Good morning Nari,

We’re truly sorry to hear about your experience and that the service you received didn’t meet your expectations. Please accept our sincere apologies if our communication came across as rude in any way; that’s never our intention, and we genuinely regret any frustration caused.

We’ve checked our system but couldn’t locate any order under your name or details. To help us resolve the issue, especially regarding the damaged item you mentioned, could you please reach out to us directly with your order number or any related information? Once we have those details, we’ll make sure to look into this immediately and offer the best possible resolution.

Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience. We truly appreciate the opportunity to make things right.

Kind regards,
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Noté 5 sur 5 étoiles

Good company and product!

I ordered the Microfibre Bendy Feather with extendable handle and Hand Duster set on 29th September and received it on 3rd October. The item was well packaged and I’m very pleased with the set. The extendable handle duster reaches right up to the ceiling and is brilliant for cleaning my blinds too. The two dusters are removable for washing, unlike my previous dusters which you could only shake to clean.

3 octobre 2025
Avis spontané

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