Thekidcollective Avis 

Amazing customer service, kind, friendly and quick to resolve an error with my order. Will shop with them again!

Ordered Stapelstein for my daughter- I have no idea how it happened but the first line had my number and avenue but a different street name, my postcode was correct.

Courier delivered to the first line and my parcel was stolen.

This was on August 19th- despite the company having a responsibility to ensure I receive the good, they are responsible until they arrive, I have had no replacement or refund. There has been no update on the Royal Mail investigation. I cannot chase this as I am the not sender.

They reply by email, dont answer their phone or voicemail. Yes customer service are polite but it’s been a month and today she advised she is escalating it to a manager, the courier left a £178 parcel on a doorstep which is not mine and it was stolen.

Would avoid as reviews suggest i am not the only person who has had issues and no resolutions.

EDIT: just to update as I can’t believe this was the reply from the manager and I am in shock. Apparently it was a ‘gesture of good will’ for them to investigate the lost parcel with the courier. Despite the consumer rights acts clearly stating it is the senders legal responsibility.

No wonder you get nowhere when they don’t understand these basics. Police have been contacted who also confirmed it is law for them and to refund/replace.

Bought 3 Speks items for my sons birthday. They arrived poorly packaged with lots of space inside a box and no bubble wrap - £4.95 delivery might I add for 3 tiny items is ridiculous.
The biggest item is not fit for purpose. The plastic packaging is damaged and sharp, the squishy was completely stuck to said plastic as though it had been overheated and fused on. The squishy itself is all frosted and blotchy so there has been an issue with storage possibly? I requested a replacement (after I returned of course) and been told no the cosmetics of the squishy does not affect its use.
Why should I pay full price for an item that is damaged?

Quick delivery and great products, the one I had to return easy to do and I received the refund quickly. Would of course have preferred free returns but I understand why this isn't possible for smaller companies so happy to pay for that.

I have ordered with this company loads of times and never really had an issue until recently. I made a large order over £300, when it arrived a few of the doll clothing accessories were missing. No big deal, I emailed the company and explained. Three days later a snotty response about checking CCTV images in the warehouse and so on. No apology, just passive aggressive assumptions that I was lying. On closer inspection one of the flaps on my box wasn't fully sealed so there is the possibility that some items were lost in transit but I think more likely that they just weren't shipped.

I can't be bothered with the mental stress of dealing with these people and waiting for responses whilst declaring my innocence and getting annoyed over what will inevitably be an unreasonably long drawn out process over £20 worth of products. Won't be ordering again.

Ordered little Dutch items both which were damaged on arrival. I sent evidence pictures and was told to return items for refund. I told them I’m medically unfit to go to the post office and return the items. They offered 15% refund which is a joke they then moved it to 20% and I had to settle. I don’t understand why I had to return items that were broken when I would never have benefited off them anyway. They would have been binned in the end even if I sent them back. Waste of time and money. Just know if items arrive damaged and it’s not your fault you still won’t be offered much at all. Don’t bother better off ordering from other retailers with better customer service.

Paid for returns which aren’t stated anywhere when ordering. Not stated in their returns policy either, you only find this out when you email of course.

More expensive than other retailers, when asked to price match after buying was told point blank no. No help whatsoever.

Customer service poor in comparison to other retailers.

Wont be buying here again, poor experience all round.

Always brilliant service and fast delivery, my go to place for kids toys.

I had to contact The Kid Collective customer services when one of my kids christmas presents wasn't working.

I have to say, it was a breath of fresh air. Thanks to Meg, I had quick, personable and helpful responses, no having to repeat info and no unnecessary broken process or red tape.

I will no doubt be shopping there again in the near future.

Thanks Meg!

I ordered 2 gifts for 2 of my grandsons for Xmas . .
I realized 30 mins ago that I hadn't received them .
I emailed The Kids Collective who immediately responded and said they must have been lost by the courier . They immediately arranged to dispatch replacement directly to my grandsons as I'll be away for Xmas .
Proper Customer Service .

Easy to be nice when things are going well - you find out how good a Co is when they don't go according to plan.

So impressed with the kid collective. Amazing range of brands with so much to suit various ages and interests. Excellent service and super speedy delivery, couldn't be happier!

I found this online shop via a facebook ad which looked like it had some promising stocking filler items. The website offered some lovely looking bits so I placed an order for several items; with free delivery I wasn’t expecting my parcel for a few days. I was very surprised to return home the following evening to find it on my doorstop! And even more thrilled to discover the contents. The items are beautiful, better than I imagined and were impeccably packed in sustainable cardboard - no ugly plastic packing bags! I’m blown away by this experience and will 100% be ordering again in future

I’ve made quite a few purchases at the kid collective now and it has become my go to place for not only my own children’s gifts but family and friends little ones. The website is so easy to navigate and I love that you can create a wishlist and when you’re ready easily pop your wishlist into your basket to buy (I’m slowly working my way through my wishlist) the dispatch time is super quick, in fact I’m convinced they have magical fairies working in their warehouse. It’s THAT speedy.
The products are so so beautiful, I’ve bought a whole range of different toys from Olli Ella, Stapelstein, connetix and Candylab just to name a few. I’ve never had any problems with any of my purchases. Everything comes in a lovely kid collective box and well packaged with recycled material.
Highly recommend shopping at The kid collective if you want a friendly, pleasant and speedy shopping experience.

Great experience so happy with everything. Shipped quickly and packaged so well. Very happy with all products that I bought and thank you for little extra gift and note. Small gestures make a big difference thank you. Especially happy with sensory tray. Kids sit and play with this for hours highly recommend!

My daughter and I managed to order the same thing for my granddaughter ! I emailed over the weekend and then amazingly they have a phone no on the invoice , called at 8.40am and the customer services lady had read my email and said it was not an issue to amend my order ! Obviously I haven’t received the items as yet but it was so good to be able to actually speak to the company ! Well done !

Product was good quality, but not made clear that you have to pay for returns when ordering.

Prompt and reliable, and wide range of brands/products.

Just had a brilliant experience with this company. Ordered some toys for our child in time for Christmas, and the parcel was lost by DPD. I emailed Kid Collective and they called me to discuss very quickly the next day, and re-sent the toys immediately. Christmas saved! Prompt and effective customer service, we will 100% use them again.

A beautiful doll arrived promptly and very well packaged! I can't wait to give it to our friends' daughter on her 3rd birthday!

On behalf of my mum…
Excellent customer service. Royal Mail lost the original item I ordered but the lady dealing with the order pulled out all the stops, trying to chase the original item and when that wasn’t possible sent out a new luggy, which arrived the very next day! Cannot fault their customer care. The “luggy” is beautiful too.. definitely my new favourite company.