The New Homes Group Avis 

Really quick and professional service. Timings and next steps were always clearly communicated. Lucy our contact was really friendly and helpful.

Great service. Emma was so professional and provided excellent support throughout the pre-approval stage. Keep up the great work.

Had a very great experience, as a first time buyer, Armani was on hand to take calls and was very helpful in explaining each step of the process, making the process a lot less stressful than it would have been otherwise

Kelsey was absolutely fantastic throughout! Her communication was exceptional, and she consistently went above and beyond to provide an efficient and professional service. Nothing was ever too much trouble, and she made the whole experience so much easier. Kelsey is a real credit to the business, and I wouldn’t hesitate to recommend her. Thank you, Kelsey!

We are beyond grateful to Hayley and Chloe who have supported us through this whole process. Chloe was fantastic guiding us through the initial sale and plot reservation process, negotiating for us and managing our expectations.
Hayley was beyond amazing through the sale / purchase steps. Constant updates, helping us through any issues, being a voice of reason and listening to any queries we had. Nothing was ever too much trouble and she was always approachable and responsive. She is an absolute asset to TNHG, every company should have a Hayley, we have been so lucky having her allocated to our journey. Thank you so much.

They’ve been super helpful and responsive so far! Nothings been too much trouble and they’ve always explained every step perfectly!

I had a great experience with New Home Group. The team was professional, friendly, and helpful throughout. Communication was clear, and everything was handled efficiently. I’m very pleased with the service provided and would happily recommend New Home Group to others.

Straightforward, clear and calmly presented service with Georgia's communication style being perfect. I really appreciate how this organisation is managing the property purchase so far and I recommend the New Homes Group.

We had a great experience throughout the purchase process with Mr. Luke Cox. He was very helpful, kept us updated, and follow up whenever needed. We really appreciated his support throughout the process.

Book house viewings and ghost you

New Homes Group set up our mortgage and insurance. We specifically asked for good insurance cover as we are self-employed. This was done and we were happy. After a cancer diagnosis we then discovered that our policies had been change, without our knowledge or consent and basically we could claim for nothing.
Insurance was discussed during remortgages but none of consultants advised on not having cover on our mortgage, even when they tried to sell us another insurance policy, despite us saying we didn't need it as we had mortgage cover.
They have left us in severe financial difficulties as we cannot work while undergoing treatment.
They only seem interested in their commission and kick backs with little or no concern for their clients. They take an age to respond to complaints, if they do respond and are completely incompetent with their advice and only advise on what best suits their commission and the easiest route for them.
We advise not to use IMH, New Homes Group for your mortgage or insurance needs.

Been dealing with Armani and she was brilliant very prompt at pushing everything along as you would wish !

We worked with Ian Stainer from having our offer accepted right through to completion on our first property. There was quite a long and stressful wait throughout the process, through no fault of New Homes Group or ourselves, but Ian was fantastic in supporting us through it. He was always friendly and willing to help with any queries, and consistently chased all parties involved on our behalf. He kept us updated at every stage, offered helpful advice to keep things progressing, and was always available for any questions we had throughout the sale and purchase. Would absolutely recommend the additional support Ian provided. Thank you, Ian!

It was a really smooth and straightforward experience thanks to the help of Emma Sandhu who was very clear and concise in what was needed

I have moved my elderly parents to Great Cornard, Sudbury. The sales progression manager Kelsey was excellent, Kelsey phoned me on a weekly basis to check the progress status that I had and relayed any information that came from her side of the moving process, often Kelsey provided more information than I had been given myself!
Thank you Kelsey for all your help during this process, and always being cheerful and upbeat.

Lucinda was fantastic! As first time buyers, we were unsure of how the process would work, and Lucinda made sure to keep us updated every step of the way. She chased everything up for us, and was an asset all the way from offer accepted to completion! Ironically, she was the person who we didn't pay and was the most help! Very helpful and was a pleasant experience.

Feels comfortable and friendly

Georgina made the process really easy to understand

Great experience so far! I have dealt with Georgina Merlini, from the first phone call she explained everything well and with professionalism. I have also had speedy responses from her which is always great.