We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... Voir plus
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Lisez les avis des autres
I ordered a new refrigerator to replace the dead one in my camper on a Saturday, they called me the following Monday, and the fridge was delivered on Tuesday to my campsite! The price was right, the s... Voir plus
Our fridge drawer cracked in our RV. Found this replacement. This original replacement part fit perfectly and RV Fridge Guys had it for a slightly better price than the competition! I will check here... Voir plus
The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We pride ourselves on our extensive knowledge of the Norcold, Dometic, and Furrion products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator!
Coordonnées de contact
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, Etats-Unis
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
3,3
Moyen
731 avis
A répondu à 53 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Réponse de RV Fridge Guys
Unfortunately the part was discontinued and we ran out of inventory at the time of order. Really sorry about that!
Great customer service
The wrong part was sent but customer service was quick and responsive about getting the correct one sent.
28 juin 2025
Réponse de RV Fridge Guys
Glad to hear it was worked out!
Phone Contact
On-line ordering was very difficult. Had to call in for assistance and while I did get the order placed, the customer service representative was obviously not happy with my questions.
26 juin 2025
Réponse de RV Fridge Guys
Rich, really sorry about the experience! I hope you received the part ok.
Customer assumes full risk for ordering correctly
The help is knowledgable and shipping is timely. However, the customer is responsible for ordering the correct part. They do not pay for return shipping to Exeter PA their only return center. The cost to ship may be prohibitive compared to the cost of the part depending on your distance from PA. When I asked I got the following response "Shipping is expensive. We lose money on shipping for every order, as you can imagine. We don't make money off returns, that's just the cost of making a mistake in ordering the wrong part". You the customer assume the full risk of ordering the correct part.
2 juillet 2025
Avis spontané
Réponse de RV Fridge Guys
This is partially true, Bruce. If the customer incorrectly orders a part, it is on the customer to return the part to us. If however, we ship you the wrong part, we are more than happy to correct the mistake to get you what you need.
If you have questions about whether or not a part will work with your application, simply reach out to ask and we can go through it with you either over the phone, our chat, or Email.
They were on top of it almost right of…
They were on top of it almost right of the bat.
I'd use him again.
Thank you
26 juin 2025
Réponse de RV Fridge Guys
Glad to hear it, Bill!
Check inventory vs what's listed.
I've ordered a part that was listed as available, got a refund without any explanation. When I've called, they've informed me that the part was discontinued for years... they didn't even know why it was listed.
29 juin 2025
Réponse de RV Fridge Guys
Christian, it looks like we sent an Email with an explanation of why we had to refund, maybe it got filtered by spam? Regardless, really sorry we could fulfill the order for you.
Brian who helped was very courteous and…
Brian who helped was very courteous and knowledgeable of the part I was looking for.
27 mai 2025
Réponse de RV Fridge Guys
Glad he was able to help you out!
Your company produced the product I…
Your company produced the product I needed for my refrigerator when no one else had it so thanks once again
27 mai 2025
Réponse de RV Fridge Guys
So glad we could get you back on the road!
Poor communication, unreachable and non-responsive.
Tried ordering a part that was listed as in stock, but then received an email that it would be on backorder and typically take 2 to 3 weeks. Over a month later and I have not received an update. The company does not answer their phone and all voicemail is full. I'm just trying to get my money refunded at this point or I'll report to the credit card company.
27 mai 2025
Avis spontané
Refrigerator Replacement Part
Easy to find the part I needed on your website. Quick and easy service to place order and timely delivery.
27 avril 2025
Réponse de RV Fridge Guys
So glad to hear you had a good experience!
Quiqkly received the unit however the…
Quiqkly received the unit however the packaging could be improved since the box received was in rough shape. Unit seems undamaged…
Thanks
27 avril 2025
Réponse de RV Fridge Guys
Thank you for the review, we'll look into improving the packaging.
I placed an order around 10 weeks ago…
I placed an order around 10 weeks ago and still don't have it. Would not recommend this company because I think its just a scam unfortunately..........
18 février 2025
Avis spontané
Still Waiting
While your staff have been somewhat helpful, we still do not have the product we ordered and we have received no updates or additional contacts other than these request to rate our experience and the product.
1 avril 2025
Réponse de RV Fridge Guys
This was delivered a while back, Connie. This was a special order and it looks like it was delivered in the estimated time frame. If you need help, let us know!
I still don’t have the product
I still don’t have the product. I should have been told that it was back ordered when I placed the order.
29 mars 2025
Réponse de RV Fridge Guys
This was requested to be cancelled twice, Mark. I am not sure of the details but if you need assistance, please reach out to customer service.
Tried several times vis email and phone…
Tried several times vis email and phone calls to get info to return an item and got zero response
30 mars 2025
Réponse de RV Fridge Guys
I am not seeing a return request, Fred, but if you need to get something back to us, please fill out the form at the link below:
https://rvfridgeguys.com/return-request/
They were very professional
They were very professional, and Armon took very good care of my appliances, he was maticulous and took the time to make it perfect. Michael the owner was professional on the phone in setting up my apointment and lisened to my needs. I would definatly refer them to others.
24 mars 2025
Avis spontané
Réponse de RV Fridge Guys
So glad to hear it!
Wrong part sent.
1 mars 2025
Réponse de RV Fridge Guys
Please fill out the return request!
https://rvfridgeguys.com/return-request/
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