I have spent thousands with this company whilst renovating my house. Beautiful fabrics and wallpapers, wish I could say the same about their customer service!!! To be clear this was about responsiven... Voir plus
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Had been looking for a linen bedding set for a while but not wanting to pay £300. Found exactly what I was after at The Pure Edit; natural duvet cover super king with 2 pillows for under £70 inc p&p.... Voir plus
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Beautiful Roman blinds, wonderful quality. Did need to spend some time adjusting the cords on the back to make them hang symmetrically, but I was sent detailed instructions of how to do so.
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Beautiful fabrics with the most gorgeous designs, patterns, stripes, plains - everything- fabulous quality at very affordable prices. I’m struggling to choose which to have for our lounge curtains and... Voir plus
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À propos de l'entreprise
À propos de The Pure Edit
Écrit par l'entreprise
The home of sustainable style 🌱
Hello, we’re The Pure Edit.
Relaxed home furnishings that are serious about the planet.
Considered at every step – from our natural and recycled materials to our carefully chosen partners and low-impact processes – our collection is shaped by our commitment to doing things properly.
We’re not perfect (we’re only human), but we are passionate. About our customers, our people, and our planet.
There is still work to be done and we strive to do better each and every year as we work hard towards our sustainability goals.
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4,2
Bien
434 avis
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A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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I have spent thousands with this…
I have spent thousands with this company whilst renovating my house. Beautiful fabrics and wallpapers, wish I could say the same about their customer service!!! To be clear this was about responsiveness from the customer service team not whether I actually received the product or not.
8 juin 2026
Avis spontané
Réponse de The Pure Edit
Hi David,
Thank you very much for providing the additional information needed to be able to look into this further for you.
Firstly, thank you very much for choosing The Pure Edit fabrics and wallpapers within your home. We really do appreciate your feedback on our product and are thrilled to hear that you are happy with the look and quality of the wallpaper and fabric.
I have taken a look into your recent order and I can see that your first wallpaper order was delivered as expected. The additional roll that you order was delivered quite in advance of our 7 working day lead time, and while I appreciate you would've liked this even sooner, our wallpaper is printed to order and it isn't possible to guarantee any quicker timescales.
Best wishes, The Pure Edit
Terrible service
Still waiting on cushions that we were told would be next day delivery over a week ago. Cannot contact via phone or email. Really poor service.
19 mai 2026
Avis spontané
Beautiful Roman blinds
Beautiful Roman blinds, wonderful quality.
Did need to spend some time adjusting the cords on the back to make them hang symmetrically, but I was sent detailed instructions of how to do so.
23 avril 2026
Avis spontané
Réponse de The Pure Edit
Hi Abigail,
Thank you for leaving such a lovely review, it really is wonderful to hear that you are happy with your new blinds. If you do have any pictures you can share with us, we'd love to see what they look like installed in your home!
Best wishes,
The Pure Edit
Excuse after excuse and I am still…
Excuse after excuse and I am still awaiting delivery of fabric. Now their telephone lines are not being answered nor are emails or contact forms. Warner House fabrics are supposedly associated with The Pure Edit, but they are uncontactable also.
7 mai 2026
Avis spontané
Réponse de The Pure Edit
Hi Mrs Meadows,
Firstly, I would like to apologise for the experience you received. This is not a reflection of the service we strive to deliver, and I understand your disappointment. I believe you spoke to our customer care team and they provided you with updates on your order, and ensured the fabric was sent out to you.
I also believe my colleague explained to you that just prior to your order we changed IT systems and unfortunately did cause a few issues with order processing. The new system has been inputted to help us to improve our overall service and business efficiencies, but we have had a few teething problems and can only apologise to you for the effect that this did have on your order.
Best wishes,
The Pure Edit
Beautiful fabric
Beautiful fabric, great quality. Co-ordinates beautifully together
3 mars 2026
Avis spontané
Réponse de The Pure Edit
Hi Pam,
Thank you for your lovely review. It's great to hear that you love your new fabric.
Best wishes,
The Pure Edit
Really poor experience with this…
Really poor experience with this company. First time I ordered some fabric so I could make a blind, they sent the fabric shorter than I had paid for meaning I couldn’t make the blind the correct size ! Had to organise to have it collected and then they resent the fabric correctly.
Second time I ordered a headboard, it is now 11 weeks later and I still have no dispatch date. They told me due to human error the fabric was never sent to the upholsters. I’ve chased multiple times (and asked if the £50 delivery fee could be waived given the substantial delay which they still haven’t agreed to.)
19 février 2026
Avis spontané
Réponse de The Pure Edit
Hi Cecilia,
Thank you for taking the time to leave feedback. I apologise for the inconvenience with your fabric order. I can see that we arranged for this to be collected from you as soon as you informed us that the wrong quantity had arrived, and I do hope you were then happy with the fabric and managed to make a lovely blind.
In regards to the headboard, I can see that this was delivered 4 days after the expected delivery date. We did have an extended lead-time due to Christmas closures, and this was detailed on our website at the time of your order. We do aim to deliver all items within the specified time range, but very rarely there may be minor delays.
Best wishes,
The Pure Edit
Fabric has taken a while to arrive
Fabric has taken a while to arrive. Their ‘specialist’ delivery company obviously decided they’d rather go him than deliver. I tracked it and it wasn’t that far away, then I got a message to say they couldn’t deliver.
12 janvier 2026
Avis spontané
Réponse de The Pure Edit
Hi there,
I'm so sorry to hear that your order was delayed. We do send our fabric orders out on a tracked next day delivery service, but unfortunately we do not have direct control over the 3rd party delivery company and we do rely on them to deliver within the specified timescales. Very rarely, the courier does not deliver the item as expected and we do contact them to ensure this is delivered as quickly as possible.
Best wishes,
The Pure Edit
They should Update their website
First time ordering from Pure Edit. I followed their instructions on how to measure for a Roman blind, once received i realised the blind was 1cm more narrow than I had measured for and sent to them. When contacting them, they advised it was in the small print but not on their main how to measure for a blind page. I’m not sure why they would not also list this here. It’s unusual for a company to want customers to make expensive mistakes. I’m now left with a blind too narrow for my window after spending over £200.
22 décembre 2025
Avis spontané
Terrible
Terrible . Customer service awful. Ordered in October and told they would be here by 17th December due to a delay . Then after trying to contact them for over two weeks I had to go to instagram to get a response . Terrible terrible service . Then they email me today to say they won’t be here for Christmas . Hopefully in the new year . Shocking service
8 décembre 2025
Avis spontané
Réponse de The Pure Edit
Hi Joanna,
Firstly, I would like to apologise for the delay in the receipt of your order. I can see from the notes on your order that there were delays with the despatch of the fabric and I can only apologise for this, and share with you that I completely understand your disappointment. I can see that you have since received your goods and I really hope that you love them.
Best wishes,
The Pure Edit
Great experience with The Pure Edit
Great experience with The Pure Edit. Very helpful. Fabric is fantastic, arrived promptly.
24 novembre 2025
Avis spontané
Great Fabrics & Service
I have purchased fabrics from The Pure Edit on several occasions for use in home furnishing projects. The samples always arrive very promptly, the fabric are beautiful with lots of lovely designs and the service has always been really great.
6 novembre 2025
Avis spontané
Great quality fabrics & such a choice
Delighted with the quality of your fabrics. My customers are loving the choice and price. I don’t need to go anywhere else for fabrics now! Thank you Nina’s Interiors, Porthleven, Cornwall
7 novembre 2025
Avis spontané
Just overpriced for what it is..
9 décembre 2024
Once again
Once again, super quick delivery of beautiful fabrics. Thank you so much.
8 octobre 2025
Avis spontané
Réponse de The Pure Edit
Thank you, we are glad you like the fabrics and they were delivered to you promptly.
Many thanks
The Pure Edit Team
Beautiful cushions
Beautiful cushions, colours are excellent and material feels lovely. Very fast delivery too.
28 août 2025
Avis spontané
Réponse de The Pure Edit
Thank you for taking the time to leave us such a positive review.
We are glad to read that your cushions arrived promptly and that you are happy with them.
Many thanks,
The Pure Edit Team
Beautiful fabrics
Beautiful fabrics with the most gorgeous designs, patterns, stripes, plains - everything- fabulous quality at very affordable prices. I’m struggling to choose which to have for our lounge curtains and now there’s some new designs- think I need some more samples. The samples arrived really quickly too
1 septembre 2025
Avis spontané
Réponse de The Pure Edit
Hi Jan,
Thank you so much for taking the time to leave us review.
We are pleased to read that you like our fabrics. If you require any assistance with choosing a fabric for your lounge curtains, please do not hesitate to contact our Customer Care team, who will certainly be able to help you.
Many thanks,
The Pure Edit Team
A great service
I had to hold my nerve to order blinds online, but Pure Edit were very reassuring on the phone. The blinds were made within the time frame and they are absolutely gorgeous. Thank you so much for such a positive process.
11 juillet 2025
Avis spontané
Réponse de The Pure Edit
Hi Kate,
Thank you so much for taking the time to leave a review.
We're delighted to hear that you're happy with your blinds after your initial reluctance ordering online.
Please do send us some images of your blinds, we'd love to see them in situ!
Many thanks,
The Pure Edit team
I am hugely disappointed in this…
I am hugely disappointed in this product. Not only did it take far longer than expected to arrive (with no updates from the company to keep me informed of the delay) but when it did arrive it was narrower than expected. Check the small print as they do make it narrower than the measurements (this isn’t that clear) but they also took off another 0.5cm which on a small blind looks odd. Customer service incredibly slow in getting back and no solution offered. Print is pretty but I wish I had never ordered. There is also no option for insurance on blind like other places such as next, blinds2go and blinds direct which have been far superior in quality and service.
15 juillet 2025
Avis spontané
Réponse de The Pure Edit
Hi Hollie,
Thank you for taking the time to leave us a review.
We're really sorry to hear that you're disappointed with the blind you've ordered from us.
We do agree that the time it took for your blind to be delivered was longer than it should be. We aim for 3 to 4 weeks and it looks like we took longer than this, so we do apologise sincerely for those delays.
When measuring for blinds, we do ask you to give exact measurements from end to end as we then alter to allow for your blind to move up and down freely within the recess, which is 1cm, an industry standard. As these measurements were given to us incorrectly, there is little we can do to rectify the issue.
Many thanks,
The Pure Edit team
I'm so disappointed with my overall…
I'm so disappointed with my overall experience.
I found some beautiful fabric to cover a footstool. As I only needed 1.5 metres I emailed to see if the postage would be less than £9.95 for such a small amount. This wasn't an option & so I didn't proceed with the order as the P & P added 20% to the overall cost which seemed excessive.
However, I did order a cushion cover. When it arrived the brand label was all crooked, with half of it caught up in the side seam, which made it look like a second, not first quality. I'm amazed that nobody noticed this, even as they wrapped it and posted it! I can only assume this is deemed acceptable quality?
I returned the cover, and then never heard anything from customer services.
After 15 days I returned from holiday with no explanation as to why sub-standard product was sent to me, but more importantly, no refund (despite the website stating a 5 day policy). When I contacted customer services I was told my return had been misplaced in the warehouse!
This has been such a disappointing experience on many levels - poor quality, coupled with lack of communication & a slow refund. Would not recommend.
28 mai 2025
Réponse de The Pure Edit
Hi Anne,
Thank you for taking the time to leave us a review.
We've taken some time to look into your order to understand what happened.
Firstly, addressing the comment on the postage of the fabric; from a quality stance, we will only dispatch fabric on a roll and in a dust-proof bag. This is to protect the fabric from creasing and from getting dirty or damaged in transit. Unfortunately, fabric rolls do come with costly shipping. As you can appreciate, rolls are quite awkward to transport and are only transported by specialist couriers. We appreciate this is an extra cost to customers, but the quality of delivery is not something we wish to compromise.
We apologise profusely for the returns process you've experienced with the order of your cushion, this is not the level of service we wish to give and we are genuinely very sorry. You are correct, the sewing and finish on the cushion was sub-standard and it has been removed from stock. We have since checked this batch of cushions and ensured quality does not slip again.
Once again, we would like to apologise for your experience ordering a cushion from us and hope you are now satisfied with the outcome.
Thank you for choosing The Pure Edit.
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