I have spent thousands with this company whilst renovating my house. Beautiful fabrics and wallpapers, wish I could say the same about their customer service!!! To be clear this was about responsiven... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had been looking for a linen bedding set for a while but not wanting to pay £300. Found exactly what I was after at The Pure Edit; natural duvet cover super king with 2 pillows for under £70 inc p&p.... Voir plus
L'entreprise a répondu
Beautiful Roman blinds, wonderful quality. Did need to spend some time adjusting the cords on the back to make them hang symmetrically, but I was sent detailed instructions of how to do so.
L'entreprise a répondu
Beautiful fabrics with the most gorgeous designs, patterns, stripes, plains - everything- fabulous quality at very affordable prices. I’m struggling to choose which to have for our lounge curtains and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de The Pure Edit
Écrit par l'entreprise
The home of sustainable style 🌱
Hello, we’re The Pure Edit.
Relaxed home furnishings that are serious about the planet.
Considered at every step – from our natural and recycled materials to our carefully chosen partners and low-impact processes – our collection is shaped by our commitment to doing things properly.
We’re not perfect (we’re only human), but we are passionate. About our customers, our people, and our planet.
There is still work to be done and we strive to do better each and every year as we work hard towards our sustainability goals.
Coordonnées de contact
4,2
Bien
434 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delighted with my curtains
Delighted with my curtains. This is the second order I have had from The Pure Edit. Well made and come well wrapped and ready to hang.
28 mars 2025
Réponse de The Pure Edit
Hello Belinda,
Thank you for taking the time to write a review and for your positive feedback.
We're delighted to hear how happy you are with your curtains!
We look forward to welcoming you again in the future.
Thank you for choosing The Pure Edit
Good fabrics at great prices with extra…
Good fabrics at great prices with extra contact and delivery. I thoroughly recommend.
11 avril 2025
Réponse de The Pure Edit
Hello Gordon,
Thank you for taking the time to leave us a review.
We're delighted to hear such positive feedback!
Thank you for choosing The Pure Edit
Many thanks
Excellent customer service
My (many!) questions were all answered promptly and thoroughly and the overall customer service was excellent. The sample I requested prior to purchasing was also delivered very quickly. I would have no hesitation in using this company again in the future.
11 avril 2025
Réponse de The Pure Edit
Hello Maria,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with the experience you've had with us, we're always happy to help.
Thank you for the recommendation and we look forward to working with you again in the future.
Many thanks,
The Pure Edit team
We did not receive the samples we…
We did not receive the samples we requested until today while we requested one month ago
26 mars 2025
Réponse de The Pure Edit
Hello Majeda,
Thank you for taking the time to leave us a review.
We apologise for the delay you've experienced in receiving your sample. We experienced a huge influx in sample orders after our latest launch which delayed our orders leaving our warehouse.
We hope that you're satisfied with the sample you've received. If you require any further assistance, our team would be happy to help.
Many thanks for choosing The Pure Edit
Réponse de The Pure Edit
Hi Estelle,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with our service and fabrics.
We look forward to working with you again in the future!
Many thanks,
The Pure Edit team
Easy to order arrived on time
4 avril 2025
Réponse de The Pure Edit
Hello Gerald,
Thank you for taking the time to leave us a review,
We're happy to hear that you're happy with the service we offer.
We look forward to working with you again in the future.
Many thanks,
The Pure Edit team
A great shopping experience
A great shopping experience and a lovely material, very happy with my purchase
20 mars 2025
Réponse de The Pure Edit
Hi Caroline,
Thank you for taking the time to leave us a review.
We're happy to hear that you're satisfied with your experience with us and your fabric!
We look forward to welcoming you back,
Many thanks,
The Pure Edit team
Réponse de The Pure Edit
Hi Carol,
Thank you for taking the time to leave us a review.
We're delighted to hear you're happy with your purchase!
We look forward to welcoming you back in the future.
Many thanks,
The Pure Edit team
Great for Made to Measure Curtains
We ordered made to measure curtains through The Pure Edit. It took a while for our sample to come through - but it was very easy to get through to customer services on the phone and I understand the delay has been resolved now. We went on to order our curtains and they arrived in just a couple of weeks, much quicker than we expected. We love them. Thank you!
18 mars 2025
Réponse de The Pure Edit
Hi Lindsay,
Thank you for taking the time to write us a review.
We're delighted to hear how happy you are with your made to measure curtains. We apologise for the delay in receiving your sampling, we had a mad few months post-launch.
We look forward to welcoming you back in the future!
Many thanks,
The Pure Edit team
Brilliant service and lovely large…
Brilliant service and lovely large sized samples - so helpful for my clients to view.
20 mars 2025
Réponse de The Pure Edit
Hi Lyndsey,
Thank you for taking the time to write a review.
We're delighted to hear you're happy with our sampling service!
We look forward to welcoming you back,
Many thanks,
The Pure Edit team
Réponse de The Pure Edit
Hi Jane,
Thank you for taking the time to leave us a review.
We're delighted to hear we're your go-to supplier, it's a pleasure working with you.
Many thanks,
The Pure Edit team
I like the print and the colour
I like the print and the colour, however, as stated the fabric is not washable. Received a sample, decided to wash it to see how it would fare. The colour was Persimmon, the colour moved a bit, (used a warm , quick hand wash), but it didn't shrink. As I made cushion covers, they will need to be washed from time to time.That's why it lost a star, but you did make that clear on description.
4 mars 2025
Réponse de The Pure Edit
Hello Jean,
Thank you for taking the time to leave us a review.
Appreciate your feedback,
Many thanks,
The Pure Edit team
The fabric swatches took weeks to…
The fabric swatches took weeks to arrive and then the colours used are way out. The ‘chambray’ colour is actually grey in two of the fabrics so unsuitable.
I would be wary of ordering from The Pure Edit for fear of getting a completely different colour to that advertised.
5 mars 2025
Réponse de The Pure Edit
Hello,
Thank you for taking the time to review your experience with us.
I've looked into your order and can see you waited a long time to receive your samples which apologise for, this isn't our usual level of service. Unfortunately, a couple of the samples you ordered were out of stock due to high demand, therefore they were placed on back order until stock was received in.
We appreciate your feedback on the colours. Chambray is a grey-blue shade therefore they will have grey undertones. Indira Indigo and Folia Indigo may be better options for you to look at if you're wanting a more defined blue shade.
Many thanks,
The Pure Edit team
Réponse de The Pure Edit
Thank you for taking the time to leave a positive review.
We look forward to welcoming you back to The Pure Edit,
Many thanks
Réponse de The Pure Edit
Hi Andrea,
Thank you for taking the time to leave a review.
We're delighted to hear you're satisfied with our range and shipping process.
We look forward to welcoming you again,
Many thanks,
The Pure Edit team
Very pleased with my Azmi Mineral…
Very pleased with my Azmi Mineral made-to-measure Roman blind. Helpful free swatches were sent, which helped me decide on a colourway. The blind was made and dispatched promptly and my fitter found it quite straightforward to install. The mechanism works smoothly and the pattern is fun and eye-catching.
18 février 2025
Réponse de The Pure Edit
Hello Katie,
Thank you for taking the time to leave us a review, it's lovely to hear such a glowing report on our made to measure service.
We're delighted to hear that you're happy with your new Azmi blinds and hope they bring you much joy!
Many thanks,
The Pure Edit team
Réponse de The Pure Edit
Hello Michaela,
Thank you so much for taking the time to leave us positive feedback, we're delighted to hear you're happy with our product and price.
We look forward to welcoming you back,
Many thanks,
The Pure Edit
Réponse de The Pure Edit
Hi Vanessa,
Thank you for taking the time to leave us a review and for leaving such lovely feedback!
Many thanks,
The Pure Edit team
Love my material made curtains
Love my material made curtains
Looks great.
Very impressed with service
Erica
14 février 2025
Réponse de The Pure Edit
Hello Erica,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with your curtains and our service.
We look forward to welcoming you back soon,
Many thanks,
The Pure Edit team
Réponse de The Pure Edit
Hi Jane,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with our fabrics and service.
Thank you for choosing The Pure Edit
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.