The Sub Center Avis 

Firstly these guys are NOT to blame for the 12.4m backlog at PSA which is affecting all other grading companies, this is out of their control and PSA are updating their estimated timeline AFTER cards arrive with them, we all know the risk with sending our cards off while there are delays and should take accountability. TSC don’t force us we choose to grade.

I wouldn’t go with anyone else other than these guys, I recently sent off a high end card I got in touch to see if I could take this to store given the value and scarcity of the card, customer service were responsive, informative and my card was sent well ahead of the end of the month cut off. I wouldn’t trust or use anyone else they have an incredible reputation within the community with real collectors in the hobby, if a card grades low this isn’t anything to do with TSC that’s just grading goes sometimes!

Dan & TSC keep up the great work the absolute best in the business 100%

Have used the sub center since day one and would recommend 1 million per cent alway great service from Dan and the team

Been using sub center for years, have sent 10s of thousands of pounds worth of cards to them and never had any issues. Hands down the best about and the only company I would use. 5 stars

Absolutely outstanding service from James in the Mail Department
I honestly cannot praise James in the Mail Department highly enough.

The level of customer service I received from him went far beyond anything I would normally expect from a grading submission.

I originally sent two Pokémon cards to Sub Center to be submitted to PSA for grading. Unfortunately, during their checks, the cards were identified as non-genuine and therefore could not be sent on to PSA. Sub Center refunded the grading costs to me in the form of a voucher, which was already appreciated, but what really stood out was everything that happened afterwards.

I had unknowingly purchased counterfeit cards and needed evidence to help with a dispute. James took the time to clearly confirm in writing that the cards had been inspected by their team and had been flagged as non-genuine.
He explained the situation properly, answered my questions, and was incredibly patient and helpful throughout.

What impressed me most was that his help did not stop once the original submission had been dealt with. I later contacted him about a separate Charizard I had purchased and was concerned might also be counterfeit. Despite this not even being part of the original submission, James was more than happy to look through detailed photographs of the card, slab, PSA label, security features and certification information to help me establish whether there were further authenticity concerns.

He has genuinely gone out of his way to help me build the evidence I need for both marketplace and bank disputes, at a point where he could very easily have just said that the original order had already been resolved. Instead, he continued helping because he understood how awful it is for a collector to discover that expensive cards they have bought may be fake.

As a collector, that level of care means a huge amount. It is very rare to come across customer service that feels this personal, knowledgeable and genuinely invested in helping the customer reach a resolution.

James is an absolute credit to Sub Center. Based on my experience with him alone, I would have no hesitation whatsoever using Sub Center again for future submissions and recommending them to other collectors.

Thank you again, James. You have been absolutely brilliant.

1/5 — Extremely disappointing service and communication

Unfortunately, my experience with The Sub Center has been incredibly frustrating.

I sent a Pokémon card worth approximately £600 through The Sub Center for PSA grading and paid £77 for the 30–40 business day service. My order was received by The Sub Center on 30th May, entered PSA’s Research & ID stage on 18th June and moved to Grading on 24th June.

The estimated turnaround has since been significantly exceeded.

I completely appreciate that PSA delays and backlogs are not necessarily within The Sub Center’s control. What IS within their control, however, is how they communicate with their customers — and this is where my experience has been particularly disappointing.

When I contacted them for an explanation, I was told about PSA’s backlog and my submission was repeatedly referred to as a “Crossover” submission. This was incorrect. My card was submitted RAW, not as a crossover. Considering I have entrusted them with a valuable card and paid £77 for the service, being given incorrect information about the type of submission hardly inspires confidence.

I replied to point this out and ask for clarification.

No response.

I have since had an official status update showing movement on my card, yet I am STILL waiting for The Sub Center to respond to the concerns I raised with them.

The most frustrating part is that I understand delays happen. Had I received clear, accurate and proactive communication, my view of the situation would be completely different. Instead, I have found myself repeatedly chasing a company that currently has responsibility for a card worth hundreds of pounds.

If you are acting as the intermediary between customers and PSA, customer communication should be a fundamental part of the service — particularly when customers have paid substantial fees and entrusted you with valuable collectibles.

At this point, I’m extremely disappointed with both the communication and the level of customer service I have received.

Based on my experience so far, I simply could not recommend The Sub Center

Firstly, I want to say the people here are very nice and I've graded with them several times.

But with my most recent submission, it's been stuck in the final stage (post-grading) for 3 months now. I've emailed 3 times, I've called numerous times too with nobody answering. I have reason to believe that my cards have been lost in the mail or lost somewhere as I've graded probably 10+ times including other middlemen and I've never had this situation happen where it's stuck for so long post-grading.

If I can get somebody to look into this and track down what's happened with my submission that would be great and I'm happy to amend my review but I've been more than patient this time and I'm getting no closer to a solution.

Update: Trustpilot won't let me reply directly but I did send multiple emails to both the noreply and the support email (happy to provide screenshots) over the past few months. Somebody did reply this morning finally which is much appreciated.

A great service made multiple submissions now and can say I will make many more in the future. The graded cards are returned packaged excellent.

Paid a visit to the store and dealt with Joe who gave me an excellent customer service experience. The store looks great, is clean and has some very impressive cards and memorabilia on sale. Unfortunately I couldn’t get the service I wanted as the website hadn't been update but I don’t blame Joe for that.

5 stars from me again. Never had anything but good customer service and full trust every time. Don't ever see the point going direct. I use the sub center for all my grading because the whole experience is just a secure trustworthy way to grade thanks to the team again

Absolutely amazing service! I used the sub center to get my cards graded with PSA. Once they receive your cards they deal with packing them up and sending them away for you. You get email updates at every stage, I.e arrival at subcenter, sent to PSA , arrived at PSA, grading etc
It took a few months to get my cards graded however this was because PSA have such a back log of them . Once my cards were graded I used the sub center consignment service. They sold my cards for me and saved me the hassle of dealing with eBay or other selling platforms and the risk of scammers, lost in post etc ! They do take a percentage but it is definitely worth it in my eyes ! I would 100% recommend them to anyone ! A++++

Had an excellent experience taking in a couple of my cards to send off for grading, and then to be consigned for them to sell on my behalf. In particular, I was very happy with Justin and how he kept me informed of what was happening during the consignment process. Payment was swift and reliable.

The team as a whole were very welcoming and friendly, and I'd highly recommend them to anyone wanting to send their cards abroad for grading, or looking to sell anything in their collection!

Perfect service as always. As long as you have patience when submitting due to psa/beckett long grading timeframes, then submit with confidence through the sub center. Orders updated along the way, cards returned safely. Very happy, this was my 3rd time submitting through them. Thanks

Amazing middle man service! couldnt recommend a better or safer place to send and submit your cards to overseas grading comapanies, customer service is beyond perfect with communications being quick and very helpful!

Top Tier service from beginning to end. Clear comunication.

I have used sub center 4 or 5 times and every single time I’ve been impressed. If you have any issues or questions you are responded to promptly and efficiently. Yes the service takes a long time but they literally do it all for you and keep you informed every step of the way. Very professional so I find it ridiculous to see these clearly false claims in the 1 star review, clearly a competitor stooping to low levels. Focus on yourself and make sure you’re doing what you can on your end. Don’t try bring everybody else down with you as you’re jealous and bitter. Crab in a bucket

I have graded with Dan's Pokestop and now the Sub Center for years. I have always had amazing service and trust Dan Davies implicitly. Sometimes cards are delayed on return by PSA but this is outside their control and fully explained in the Terms and Conditions before sending cards. I would never trust my cards with anyone else.

I've used The Sub Center a dozen times, a few times before the rebrand, been using them for years. I advise you don't listen to the negative reviews, they're full of &**%. Someone obviously didn't get the grades they were looking for and they're throwing their toys out of the pram, or maybe even a competitor, who knows eh? Dan is a top bloke, always does his best (he cannot control PSA and their ever changing turnaround and prices) and I've not had a single issue with his company. Just beware of bad actors is all, lots of spiteful people out there.

Top class company, 10/10 recommend 👍

Received my card back today and I collected it in store due to the value of it and wanting peace of mind. My Japanese Base Set Charizard that I got signed and sketched my Mitsuhiro Arita back in Janaury finally came back after taking a little longer than expected due to how busy PSA are at the moment, which is no fault of Dan’s or the team at The Sub Center. Super happy with the result and my next submission has been dropped off to them also :)

Have used them a handful of times now and have had no issues, they usually respond super quickly on Social Media but are taking a little longer these days due to how busy they are. I fully support Dan and the team and am glad they are here to simply my orders to grading companies overseas.

Always had a great experience with Dan and the team. Great customer service and very helpful. Would definitely recommend. If it’s your first time grading make sure you understand how it works and time frames properly.

Great friendly staff. Good selection of Pokémon items and. Always a warm and welcoming atmosphere.