The Sub Center Avis 

Friendly staff, great service and reliable. Would recommend to any TCG player/collector.

Fantastic service and im glad I have found somewhere that I can trust to get my cards graded with PSA

I have sent 4 seperate submissions. 2 of have them have already been recieved and returned flawlessly.

The process of submission was very simple and made very clear hoe to submit on their website, which helped !

I rang the store to make sure I was submitting correctly and they helped.

My submission arrived on the day before deadline date last time and was still processed and sent to PSA, kudos for that as I imagine they get a tonne of last minute submissions 😅

Amazing staff, Great shop. I go into the shop often and im always welcomed in by amazing staff. Recently joined into first ever pre release event and josh was
patient and amazing trying too teach me too play. Often talk too dan when i see him and he is very kind and loves too talk too customers! If you have never visited the shop i 100% recommend you do for the amazing staff and cards on sale

Good communication and quick response when you got any questions. The process for grading is clearly explained on the website and in emails, so not sure why people are complaining about stuff what is clearly explained. Can only highly recommend them when grading to an non-UK based company.

Been using the sub centre since its inception - would never go anywhere else for my grading needs. Dan Davies is a trustworthy, dedicated and passionate collector who truly understands the customers needs. He’s built an amazing team who run the business on a truly market leading level. Amazing customer service, great prices and exceptional process from start to finish. Keep up the great work - and here’s to the next years of grading!!

Would never grade with anyone else!! An incredible Kent-based business, the shop is highly professional outfit with passionate staff that love and know exactly what they are doing. Always there to advise when I want to put cards in for grading as love going in person.

Confused by any negative reviews I’m reading to be honest as have never had a remotely bad experience!

The Sub Center is certainly not a scam. Delays with submissions and getting cards back is due to the grading companies not The Sub Center. They are the middle man taking the stress away from you! You just have to be patient in a very busy market of grading :)

The Sub Center is an excellent place to submit and grade your cards. The entire team is incredibly knowledgeable, friendly, and always willing to help. Their expertise has been invaluable in helping me decide which cards are worth grading and which grading services best suit my needs.

I’ve now graded hundreds of cards through them, and the service has consistently been outstanding. While I haven’t always received the grades I was hoping for (they can’t all be 10s!), that’s down to the grading companies, not The Sub Center. The team has always been professional, transparent, and supportive throughout the process.

I also attended the Kent Card Show hosted by The Sub Center, and it was fantastic. There were so many great vendors, the venue was well organised, and there was plenty to keep the whole family entertained. The opportunity to meet Pokémon voice actors and artists was a real highlight, and the dedicated activities for children made it an enjoyable experience for all ages.

Overall, I can’t recommend The Sub Center highly enough. Whether you’re looking to grade cards or attend one of their events, you’ll be dealing with a passionate and professional team that genuinely cares about the hobby. I’ll definitely be booking tickets for every future show.

Sent my first big pull to SubCenter - A class service. So excited to get it back and see what we got graded. Thank you for making it easy for a newbie into grading cards.

Definitely will be using them again. Thank you Dan and team.

Consigned a slab with The Sub Center because it was high value and I was worried about selling it on eBay, so I trusted them with it instead. I would 10000% do it again. Justin was really helpful. He stayed in contact with me about offers and let me know as soon it sold (2 days after it went on sale), and I was paid out on time. The whole process was so easy. Thank you!

Sent order off in January its may and have not received order. Sent one off in march its may and they haven’t even dispatched it to the graders. Completely feel like i have been scammed.

I’ve used The Sub Center a few times now and every single experience has been brilliant. I genuinely enjoy the whole process at this point.

I usually drop my cards into the store and the staff are always really helpful and easy to talk to. One thing I really respect is that they’ll actually advise against grading certain cards if they don’t think they’ll grade well or be worth the cost. They could easily just tell me to submit everything, so that honesty goes a long way and it's saved me from now obvious mistakes as I've learned the things to check for !

They always take the time to go through my cards properly, resleeve them into fresh sleeves and semi-rigids, and make sure everything looks clean and ready to send. You can tell they really care about the experience and not just getting cards out the door.

Getting submissions back each month is always exciting and the communication throughout is great. I know people can give them a hard time over PSA turnaround times, but from my experience The Sub Center are always transparent and do everything they can to move things along as quickly as possible even at busy card shows!

Great team, great service, and I’m excited to hear updates on my latest submission: a mewtwo from destined rivals 🤞

Personal and professional! Highly recommended.

This was my first time grading cards and honestly I had no idea what I was doing at the start. The team at The Sub Center were really helpful the whole way through and made everything easy to understand.
I had a few questions that were answered quickly and they explained the process properly, which made me feel much more comfortable sending my cards off. The whole experience felt very personal and trustworthy rather than just being treated like another order.

The service exceeded my expectations and the communication throughout was excellent. I’d definitely use them again and would highly recommend them to anyone new to grading.

Really Happy with my grades too!! Can't wait to send my next submission.

Honestly, a fantastic experience!

I was initially nervous about grading some high-value cards, but The Sub Center were amazing from start to finish. The website was easy to use when placing orders, and there was plenty of information about how to send cards, what to expect throughout the process, and the additional services available.

I paid for the cleaning service because the cards had been handled previously, and I was blown away by the grades I received. My cards came back as 9s and 10s when I was honestly expecting 8s, especially knowing how harsh PSA can be on WOTC-era holos.

The whole experience was excellent. I really appreciated the regular email updates throughout the process, which helped manage expectations around timeframes. Once the cards arrived back at The Sub Center, they were quickly shipped back to me.

The packaging was also incredibly impressive — clearly bespoke-designed to protect the cards while also being beautifully presented.

I would highly recommend this service. The staff were very friendly, professional, and a real credit to the hobby.

Thanks again!

Took 6 months for the whole process, severely damaged a card with huge potential for a psa 10 when transferring it, costing me thousands.

Ive used subcenter once everything went smoothly and now have 4 more submissions with them and prparing to send another one. They make everything easy. Psa take forever but nothing to worry about with subcenter.

Absolute ridiculous!!! Paid for 20business days with Beckett and it has now been 5months!!! What on earth is this sillyness, another 1 month and I’ll be taking this matter further with the ombudsman

Always a pleasure. Happy to talk me through the grading process as a newbie which I appreciated.

I am not leaving 0 stars out of frustration or anger - but as a genuine reflection of the company and the service from the staff.

I submitted the card and was told a 45 business day turn around. That was October 2025. Its now mid April 2026.

I called a few times for updates and never did they have a single thing to say, with one time them being quite short and rude.

I rang up twice to update my new address, as it took so long i was moving house - they never updated the system...
I emailed twice with my new address and they still never updated the system - meaning my card was delivered to the wrong address.

When I called about this, they gave me the worlds worst excuse and expected me to buy it.

They said they would call me with updates.... turns out they didnt even have my correct phone number. He wasnt even going to cross reference with me until I prompted.

I wouldn't recommend this service to my worst enemy. Bearing in mind, they took the money up front - so anything after that doesn't matter to them, as they have already been paid.

So for the 0 reviews:
- Inaccurate dates given
- 6month wait for 1 card
- uninformed and unhelpful staff
- rude staff
- didn't update system with correct return information
- incorrect contact details

Very friendly when I’ve had questions, anyone that says it’s slow it’s not their fault psa is getting stupidly slow lately highly recommend, done 2 submissions had absolutely no problems will do more in the future thank you

Im not writing this in a disgruntled customer perspective but have had time to think and elaborate on my experience. I submitted 55 cards at the London Card show in November 2025. I was told by the person to do value plus totalling a cost of £1,150 give or take. Turns out there were some cheaper options as some of the cards I submitted really arent worth that much money. Regardless i submitted and had frequent updates which im happy enough about. Then finally my batch got to QA Checks for PSA. And has been in that stage for over a month now. I have messaged Sub Center on three ocassions, 11 days ago, and another 3 times spread out for some form of update as they hold the PSA report number to check and it has been absolute silence.
They were happy to rush me and take my almost £1,200 cash but since then havent said a word back to me. I apprecaite PSA is delayed but mine were submitted before their price uplifts and further delays. I have graded in the past and QA checks shouldnt be approaching 5 weeks now and the fact they havent even replied to me to give me some form of update is really really sub par.
Sub Center i have emailed you numerous times. I will remove this review if you just finally reach out to me for an update as its been 5 months since i submitted my cards under a faster service.