The Timber Group Avis 

Easy ordering process, good communication. Good price. Swift and friendly delivery. Not so good, the timber had been badly loaded and two planks of cladding had broken in the middle. Clearly happened when being loaded. Also timber was very wet which meant the tongues in the t and g had swelled making installation more difficult

Web site makes it very easy to order timber and materials, Delivery is very quick and Delivery drivers are very helpful and friendly.

Great experience, delivered on time and left exactly where arranged whilst we were out.

Easy to order, nice customer service and top delivery. I could not receive last order as I had family emergency and was out. Came home and saw mdf board on my front garden, covered with plastic. Very well done delivery guys.

I recently completed some renovation work on a family members decking, where Dean Caston from High Wycombe branch, was extremely supportive, knowledgeable with sound and practical advice for what lengths of timber to use, and tips to make the rebuild more practical and cost effective.

A brilliant experience to go through and appreciated his input and quick delivery of goods.

Will recommend this branch to local trades I work with.

No problem with the ordering or the delivery, but the quality of the 12mm hardwood ply is awful.

1) lots of handling damage.
2) delamination of the plys is HORRIFIC.

probably ok if you just need it as a flat panel, but absolutely not if you want to make anything out of it.

You get what you pay for....this was £10 cheaper than Wickes which is great.....but sooo many headaches. I never had these issues at wickes and the quality of my project is definitely compromised.

can’t trust to buy again in future.

I purchased a 6mm ply from The Timber Group (High Wycombe branch) 20 days ago. Unfortunately, the staff provided the wrong size. When my builder came 10 days ago to start the work, he identified the issue.

Despite the delay being due to their own mistake, when I returned to the branch to resolve the matter, the manager and staff acknowledged that the product was indeed theirs—but not what was invoiced. Even then, they refused to accept a return or issue a refund, blaming the time passed since the purchase.(Invoice no: HW/40699529)
(Invoice date: 06/08/25)

The entire experience was frustrating and exhausting. Not only did they waste my time and energy, but the branch manager was extremely dismissive, unhelpful, and showed little to no respect for customer service. I was left with no option but to leave the incorrect item in their office, without any resolution or refund.

This was entirely the staff’s fault, and the manager's unwillingness to resolve the issue reflects very poor standards of professionalism. I have never dealt with a more uncooperative and customer-unfriendly manager in any business. A truly disappointing experience with The Timber Group.

Well like to say the high wycombe branch has some amazing people too many to name all but really special thanks firstly to Alina who has an awesome sense of humour and then the bible of timber and bounty of knowledge that is Dean. Well Dean helped me when I first started my own business and since then I always use them for any quotes and projects and they always have the right answers and always go above and beyond

What great service
Very competitive prices
Great staff especially Elina
Thanks again
I'll be back !

Very helpful, Knowledgeable, great prices

Bought railway sleepers from Maidstone branch , with great service from John ,absolutely first class advice , the order was delivered spot on the time given , if I could give more stars I would recommend timber group, the timber is great quality and couldn't be more happy with the product

I bought some fence posts and shiplap cladding from the High Wycombe branch. Darren talked me through my options, I ordered online and the delivery was made a couple days later. The timber is of a good quality, the price was good and the delivery driver was superb. I have a couple more projects planned and wouldn’t think twice about buying from them.

Helpful staff, competitive prices and extensive range of materials

Great company
Top notch Timber
Always on time with deliveries
Competitive prices
Will be returning for more 👍

HELPUL TELEPHONE ADVICE.........RELIABLE DELIVERIES

Our company dealing for many years with Timber Group Team in High Wycombe and they never let us down.
Always updated about the actual prices, always receiving the best service and fast delivery.
All materials we need are always in stock.
It's real pleasure to deal with trusted supplier like Timber Group.

Used them for many years,honest fair prices, great selection of stock, good quality wood and delivery is always within a couple of days. Highly recommend.

I have been using this company now for over 15 years and they have always been great.
They have a great sales team and their deliveries are always on time. They fully deserve the 5 stars i am giving them.
Ricardo from MH Costa

Always good quick results and always very helpful on delivery’s etc. would highly recommend

Dean and the staff offer great advice and discounts where they can on a range of products, best service and range if products around