Extremely helpful staff right from the initial enquiry speaking with Helen McLeish through to completion with Colin and Michael. They were knowledgeable and had good all round advice on how best to... Voir plus
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Lisez les avis des autres
Communication from Thomas Bradley was very good prior to home visit. Derek Hatton who was very professional and friendly. He provided clear information of all available options and aided us to make... Voir plus
L'entreprise a répondu
Alan Holmes came to take our details, bang on time, explained every thing very quickly extremely politely and professionally, what an asset to your team.. felt comfortable with his explanations and se... Voir plus
L'entreprise a répondu
Signed up for wills and powers of attorney, have been promised refund of overpriced bill already paid in full. After several phone calls with promises of getting it sorted, nothing. Phone back promise... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We believe that every decision you make, whether it’s writing a will, buying a home, planning for retirement, or protecting your assets, has the potential to shape your future. We listen to not only what you need, but what you want. We will provide you with clear guidance, supporting you every step of the way.
Coordonnées de contact
Royaume-Uni
- www.thomasbradleylegal.co.uk
4,2
Bien
386 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Very professional service
Dave came to our home to complete the paperwork for our mirror wills. Would highly recommend this service.
2 décembre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Thank you for taking the time to provide us with this kind feedback. Dave will be so pleased to hear bout your experience.
Really unhappy with lack of wills
I wanted wills written for my partner and I. It took three attempts for the consultant to make it to the appointment, including two different staff members trying to set up time with me because they hadn't communicated about me being one person. It took an email to the company to stop the double chasing because they weren't listening to me when they called. The appointment was in May. The was friendly and seemed knowledgeable but that's where the good service has ended. We are nearing the end of November and we still do not have copies of our wills to sign, despite me chasing Thomas Bradley for them. They were able to set up a direct debit instantaneously but six months down the track, have not managed to deliver anything to me.
25 novembre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Thank you for taking the time to share your experience, and we are truly sorry to hear about the difficulties you’ve faced. This is not the level of service we aim to provide, and we completely understand your frustration.
Your feedback about the miscommunication and the lengthy wait for your drafts is extremely important to us. We appreciate you bringing this to our attention, and we want to assure you that we are now looking into this matter urgently.
If you would be willing, please contact us directly at 0330 390 9200 so we can locate your file immediately and ensure your Wills are issued without any further delay. We genuinely want to put this right for you as quickly as possible.
Thank you again for your patience, and we’re very sorry for the inconvenience you’ve experienced.
Dave came out to see me today was was…
Dave came out to see me today was was very happy with the the service he provided and would recommend him to others
19 novembre 2025
Avis spontané
Réponse de Thomas Bradley Legal
We are delighted to hear about your experience with our team - dave will be so pleased. Thank you for taking the ime to provide us with these kind words.
Dave came & took all the details for my…
Dave came & took all the details for my will. He made it very easy & straight forward.
A very personable & professional man
18 novembre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Thank you for taking the time to provide our team with this lovely feedback. We are delighted to assist you on your estate planning journey - Dave will be so pleased.
I would definitely NOT recommend you…
I would definitely NOT recommend you use this company. We paid 3K for a will/poa/trust in June 2024 and still nothing tangible. The first draft could not have been more wrong, couldn't even spell our names correctly. They have provided nothing since, ignored phone calls, emails and now even a complaint gets you nowhere. we had approached them primarily as we have a disabled daughter we need to leave provisions for. They don't care about that or anything. We are progressing a legal route to get our money back. I would absolutely urge you to NOT use this company. Just read the recent reviews, its all real they are really this bad.
I would give them a ZERO if that was possible.
13 novembre 2025
Avis spontané
Réponse de Thomas Bradley Legal
We’re very sorry to hear about your experience, and we fully understand how concerning this situation must feel for you and your family, especially given the importance of planning for your daughter’s future.
The issues you’ve described are not reflective of the standards we expect from our service, and we appreciate you bringing them to our attention. We want to ensure this is looked into properly so we can understand what has happened and address your concerns as a priority.
Please contact our client care team directly at 0330 390 9200, quoting your reference if possible. This will allow us to review your case in detail and work towards a resolution as quickly as possible.
(LEGAL FIRM) should be called COPY & PASTE
The company has no respect for the customers, all about dwindling money from the customers. Paid for a trust was charged thousands and then found that everything is COPY & PASTE. Nothing is genuine in the company even the consultant that came out to see me after many, many re-bookings, so many EXCUSES ( car broke down, consultant is ill, too far to get to you) had no ID, was not QUALIFIED, his communication with the customer was SHOCKING, SWEARING in every sentance. They have no shame calling themself's a LEGAL FIRM. Nothing in this company is legal at all. All DOCUMENTS they provide are all COPY & PASTED from GOOGLE.
28 mai 2025
Avis spontané
Réponse de Thomas Bradley Legal
We are very concerned to read your comments and are sorry to hear that you feel this way about your experience. What you have described does not reflect the standards we expect from our team or the service we aim to deliver.
We take all feedback seriously, especially when it involves conduct, professionalism, or the quality of our documentation. We would really appreciate the opportunity to look into this matter properly and understand what has happened, as this is certainly not the level of service we strive to provide.
Please contact our client care department at 0330 390 9200 with your details so we can investigate this as a priority and work toward resolving your concerns.
Signed up for wills and powers of…
Signed up for wills and powers of attorney, have been promised refund of overpriced bill already paid in full. After several phone calls with promises of getting it sorted, nothing. Phone back promised today (12/11/25)at1630 nothing. Gave them 24hrs in earlier call ,after reading reviews I'm now contacting bank to commence sec75 refund. Absolutely disgusting service, wish I'd read reviews earlier, I'd never have let their rep in my house
15 octobre 2025
Avis spontané
Réponse de Thomas Bradley Legal
We’re very sorry to hear about your experience and completely understand how disappointing this situation must feel. This isn’t the level of service we want any of our clients to experience, and we appreciate you bringing it to our attention.
Our team would really like the opportunity to review your case and ensure your refund is handled promptly. Please contact our client care department directly at 0330 390 9200, quoting your reference if possible, so we can resolve this for you as soon as possible.
Phill was very professional and easy to…
Phill was very professional and easy to understand
6 novembre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Thank you for taking the time to provide us with this lovely feedback - Phil will be so pleased.
Absolutely terrible experience with…
Absolutely terrible experience with this company , had an advisor visit us in march this year still have no will or power of attorney’s from them just a big whole in our bank account , I have emailed and called but cannot get a response as to why these haven’t been done.
3 novembre 2025
Avis spontané
Réponse de Thomas Bradley Legal
We appreciate you bringing this to our attention. We strive to provide an excellent service and we are disappointed to hear that you have not experienced this. As this is a public domain we are limited to what we can discuss, can we ask that you contact our team directly at 0330 390 9200.
Phil was very polite and explained…
Phil was very polite and explained everything completely. Very nice man
21 octobre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Thank you for taking the time to provide us with this lovely feedback.
Still waiting for my will
Having been informed by their representative that I would receive my will in three weeks I have now waited ten weeks. Also, no-one replies to my emails. Not their representative nor their enquiries service.
14 janvier 2026
Avis spontané
Réponse de Thomas Bradley Legal
Thank you for taking the time to provide us with this lovely feedback. We are delighted to hear about your experience with our team. Thank you for choosing Thomas Bradley & Co for your property needs.
He was on time quick easy and very…
He was on time quick easy and very helpful
29 octobre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Thank you for your feedback - We look forward to assisting you throughout your estate planning journey.
Phil was excellent…
Phil was excellent and was grateful for his time and input today. He went through all the required information, very caring and compassionate, and enabled us to make the informed choices.
Excellent service and input from Phil.
24 octobre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Our team are delighted to hear about your experience. We are so pleased to hear that Phil was able to bring you clarity during what is often a difficult process. Thank you for taking the time to provide us with this lovely feedback.
Visited today by Dave
Visited today by Dave, quick and simple process, well recommended
24 octobre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Thank you for taking the time to provide us with this lovely feedback, we are delighted to hear about your experience- Dave will be so pleased.
Revamp of a former will.
Phil was genial and easy to talk to, sense of humour and explained the process well.
Would recommend.
23 octobre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Thank you for taking the time to provide our team with these kind words. We are delighted to hear about your positive experience with Phil.
Dave was very happy kind and helpful
Dave was very happy kind and helpful , well recommended
22 octobre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Thank you for taking the time to provide us with this lovely feedback, We are delighted to hear about your positive experience with Dave.
Absolutely lovely
Absolutely lovely . Phil was polite, caring, and genuine. Explained it all easily. Friendly . Recommended
17 octobre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Our team are delighted to hear about your experience with Phil. Thank you for taking the time to provide us with this lovely feedback.
Dave is a nice friendly and very…
Dave is a nice friendly and very helpful, no fuss
16 octobre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Thank you for taking the time to provide us with this lovely feedback, We are delighted to hear about your positive experience with Dave.
Dave came out to see me
Dave came out to see me, very friendly, easy to talk too, simple process, very pleased with service
15 octobre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Thank you for taking the time to provide us with this valuable feedback.
What a relief
What a relief, they have refunded me at last! After hearing many excuses, being passed from pillar to post, countless emails and phone calls, and finally threats from me (lawyers in Scotland and England, social media, Rip Off Britain), my deposit on a contract I cancelled the day after I had signed it has been returned to my account.
Many charities appear to be using a third party outfit that passes (sells?) the personal details of people who are interested in a free will-writing service, to the likes of Thomas Bradley + Co who do not appear to employ any qualified solicitors at all. It seems to me that they are basically a call centre.
Whenever I phoned them, the responses were the same, blaming another department, whoever I spoke to. It was like listening to a broken record, if anyone remembers those.
It appears to me that their main target audience is the elderly, hoping they simply give up, tire of complaining, or die, before deposits are repaid.
15 octobre 2025
Avis spontané
Réponse de Thomas Bradley Legal
Hi Elisabeth,
We’re glad to hear your refund has now reached you and that the matter is resolved. We’re sorry that your experience fell short of expectations and appreciate you taking the time to share it.
To clarify some of the points you raised, Thomas Bradley & Co provides will-writing and estate planning services through our own legal team, not via external call centres. We also work with a number of charitable partners to make free and discounted will services accessible, and we never sell or share personal data for marketing purposes.
Your feedback has been passed to senior management so that we can continue improving our communication and client-care process. We wish you all the best going forward.
— The Thomas Bradley & Co Team
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