Thomas Bradley Legal Avis 

Dave Jandu came to my house today he was very friendly and knowledgeable put my mind at rest and the whole process was easier than I thought it would be
I have a disabled daughter with limited capacity and he was great at explaining just what I needed and putting it in place
I am very happy that I can update my will free of charge at any time and that my money is protected

Thank you so much Dave highly recommend you

For something as sensitive and important for any person in life to create as a will and provision for a POA..I thought the £1100 I've paid this company would get the job done..how wrong was I. Response to any communication is slow or none existent...my advice do not use this company.

Everything was up front and professional until I opted to exercise my right to cancel within the cooling off period.
No response to email, full of promises over the phone but to no avail. They are either incompetent scammers, or just hoping that the effort I have to put in for them to return my money will put me off! I have reported them as fraudulent to the police.

Dave Jandu from Thomas Bradley came to see me about my will. I was very apprehensive before my appointment as I suffer with anxiety. He took his time explaining everything in detail to ensure I understood everything before proceeding. I did not feel under pressure at any point and feel a load has been lifted off my mind. I would highly recommend Dave and Thomas Bradley. Thank you.

DAVE JANDU
Never had a will done befor he made relaxed and explained everything clearly ( talks a little fast sometimes) now feel relaxed all correct legal stuff sorted thank you for your time fantastic person

Done will, trust and power of power of attornay with a lovely man named Dave Jandu. He made me feel very comfortable, and there was no pressure whatsoever. He explained everything in great detail in a language I could understand without technical jargon etc. I would highly recommend Dave Jandu and Thomas Bradley. Thank you Dave

These guys are only interested in selling you their premium package, they spend ages just qualifying you and removing any objections before going in for the kill.

Looking at the other reviews clearly their after service is awful too.

For context, they came to provide us with a free will writing service through my employer and when I asked them to provide this service they "couldn't login" and would get back to me to sort it out.

Of course they didn't get back to me, the free will was just a ruse to get into my house and pressure me into the upsell.

*UPDATE*
IT'S NOW BEEN OVER 2YRS SINCE MY MUMS PASSING AND NOTHING!! STILL WAITING STILL IGNORED EMAILS AND CALLS FINAL PAPER WAS SENT OVER 8 WEEKS AGO, AFTER BEING TOLD BY THE FINANCE DIRECTOR AND THEY HAD A 6 WEEKS WINDOW TO DISTRIBUTE FUNDS,STILL NO FURTHER FORWARD, STARTING TO THINK THEY'VE SPENT THE MONEY! It's been over 18 months since my mother sadly passed away and we still have no outcome, they send paperwork with names spelt wrong, typed letters with written monatary amounts wrote in, they 'miss place' over 20k of money, then find it after questioning where it went, they do not respond to phone calls or emails, they are stonewalling us.

It has taken 6 months to produce simple mirror wills. Names were spelt incorrectly, poor communication. I would not recommend.

Made me feel comfortable and at ease, would recommend this Will writing service.

From the offset, and the initial call after I expressed an interest in finding out more about their services, I found the company's staff to be extremely informative, knowledgeable, enthusiastic and genuinely caring.
Primarily Mr Steven Bradley who was absolutely brilliant in every sense of the word. My wife and I also found him to be a most pleasant and genuine man.
We're longer in the tooth nowadays and reserved with who we let into our homes as well as who we publicly praise. However, as the old saying goes, 'give praise where praise is due', which in this case, was more than deserved.

Visited by their Representative in March. Commissioned a will with Testamentary Trust and Powers of Attorney. I still have not received the documents after many attempts to follow up. No one is interested in my complaint...

I first contacted this company to enquire about getting our wills updated. A representative (was told to remove the name) came out as arranged and we thoroughly discussed our wills and the changes we needed to be made. I also gave him a written list of all points as well as copies of our original wills. As the representative said, I'd made sure it was very straight forward to update our wills as I'd made sure all points were noted for the will writers. We were told that will writing was taking around 4-6 weeks to complete which we said was fine. After around 10 weeks I got in touch for an update and around a week after that I was sent the draft wills. To say that they were inadequate would be an understatement. Most of the information that we'd given them was missing and the information that was there, was incorrect. I contacted them straight away and told them I wasn't happy and could they please amend the wills with the correct information. I was then contacted by someone who apologised for the mistakes, blamed missing information (everything was printed and in the file that was given to them to draft the wills) and said that they now had all the information (I'd had to send it again) and would draft the wills correctly and get them sent out. That was a month ago and I've heard nothing. I've emailed both the person who came to my house and the person who emailed the "apology" and neither has bothered to respond. I then sent a final email to tell them that the way they deal with clients who trust them with important documentation, is farcical and that I'd be getting my wills updated elsewhere. You'd think any company worth their salt would be totally embarrassed by their incompetence and would get in touch with an apology, at the very least. Nope. Not a word from them. It scares me to think that this company is entrusted by people to handle very important and very sensitive information. To us unqualified Joe blogs, all could seem perfectly above board in our documentation, only to find at the worst time (death of a loved one, divorce etc) that incorrect information had been recorded and we are up the creek without a paddle! Do yourself a big favour and go elsewhere. This company will only succeed in failing you as a client.

Since I wrote this review, I note that Thomas Bradley are now going down the list of reviews and responding to the numerous complaints they've had about their shocking service. It's a shame they aren't as quick to respond to their clients when we try repeatedly to get in touch!

Would have left a 0 if possible. Do not use this company. Same experience as other users. No docs, no refund. Suspect the positive reviews are made in house. Having to resort to legal action to recover money. Been going on since Nov 2024. They do not return calls once they have your money. Avoid!!!!!!!!

Very poor, getting trading standards involved. Do not touch them. They take your money, 6k in our case, but we haven't even had the wills sent to us. They say they sent them on 11 Nov, still waiting for a resend. Waiting for the full trust to be done. Told when we paid for it at point of dale in our own home, it
would be 3 months, turns out not to be the case and we should have been told longer. Now we are on 7 months with still no end date. Shame on you for misrepresentation....

Steven came out today to talk about wills to me. Very professional, polite and he was prompt. Would recommend. Left me lots of informative literature.
Thank you

Have paid full deposit and five instalments on my Trust but still not completed due to the very slow responses from Thomas Bradley company…. Everything takes far too long and vague…. Beginning to wish that I had not bothered…. If they are like this now how will it be when needing to apply the Trust

Stuart has just taken my details and drafted my will, now waiting to receive the copy back for signature, around 4 weeks. It was simple, not pressured and Stuart was competent and thorough.

I will update this when everything in finalised with the timescale.

So far, a great service.

I'd booked an appointment twice. Unfortunately, they did not contact me on both occasions. It seems that their booking system is working, but there is no one who can complete these bookings. Ghost company!
Don't waste your time.

Further to my previous review on 26.11.25 re Thomas Bradley Legal mendacious services and lack of communication and the subsequent response requesting I contact them (again)to enable their investigation into my complaint, they have yet again not responded back to the email(s) sent to them or rang me back. That was 6 days ago. How will you respond to this further complaint, Thomas Bradley Legal? You have been sent emails and contact telephone numbers requesting action from your side to remove your company name as a trustee from my parents trust which you were clearly told not to include by the settlors. Please give a name of an employee who will respond and deal with this situation.