Thomson and holt is the worst company I have ever worked with. Don't throw your money away like me. I paid $700 for an application that was supposed to open my Amazon account and the application was c... Voir plus
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Lisez les avis des autres
Verry good and fast communication. You get assigned an account manager that will assist you until reinstated. They can handle standard suspensions and will get you reinstated in most cases. Don’t expe... Voir plus
L'entreprise a répondu
James and his team knew their stuff, they knew exactly what part of Amazons policy I had broken and how to fix it. Although the process wasn't quick we were reinstated after 4 days. The letter they pr... Voir plus
L'entreprise a répondu
Thompson and Holt helped us reverse a related account suspension that was impossible for us to fix. Before reaching out to Simon and Laura we almost gave up after failing so many attempts to appeal. T... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de solution e-commerce
- Agence de consultants commerciaux et informatiques
- Conseiller en gestion des affaires
- Services aux entreprises
- Consultant
- Agence e-commerce
À propos de Thompson and Holt
Écrit par l'entreprise
Established in 2016 Thompson and Holt are Amazon Seller Account Suspended Consultants. We can provide you with bespoke Appeal letters which will get you reinstated within 24 hours.
We can deal with
Section 3 Amazon Suspensions we can help with Drop Shipping Policy Violation
Inauthentic item
Counterfeit item
Multiple Accounts Issues
Listing Policy Violations
Used item sold as new
Valid Tracking Rate (VTR)
Selling prohibited Items
IP infringement (Trademark/Copyright)
Review Manipulation
Order defect rate >1%
Late shipment rate >4%
Pre-fulfilment cancel rate >2.5%
Confirm orders prior to actual shipment of the item
We will assess your Amazon suspension and let you know if we can help, this usually takes one hour to review the information. In most cases we will need to see a copy of the original Amazon suspension email, a copy of your appeal (if you have submitted one already) correspondence to and from the Seller Performance Team as well as the feedback, policy warnings, complaints and any other alerts on your metrics. We do not need your account details nor will we ever ask for them.
Coordonnées de contact
Canal Street, OL15 0HA, Littleborough, Royaume-Uni
- +44 161 8852 365
- https://www.thompsonandholt.com/
- www.thompsonandholt.com
4,0
Bien
406 avis
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Thanks to Simon we have been selling on…
Thanks to Simon we have been selling on Amazon for the past two months hassle free. The account was suspended and they reinstated the account.
8 mai 2021
Réponse de Thompson and Holt
Thank you for the fantastic review! If you need help in the future please do not hesitate to contact us we'd be very happy to help.
We would strongly recommend that all Amazon sellers sign up to our Monitor and Protect service, the first 30 days are absolutely free. To find out more visit https://www.thompsonandholt.com/amazon-monitor-and-protect
Avoid this company!!!
Stay away from this company !!!
At the end of January Amazon deactivated my account. I asked for help T&H and they they assured they will help. The appeal I received was very, very generic. The woman who was assigned to my case said to send the appeal and then wait few days... of course it didn't work so she said to send the same appeal again after a week and wait... send again and wait - no additional help or verification the appeal. After a month of waiting (resubmitting the same appeal every week) I suggested that maybe something needs to be changed because this appeal does not work, she changed 2 sentences in the appeal and ordered to continue sending. Finally Amazon stopped responding. They actually made my situation worse off than I was before I used them. My account is deactivated from more than 3 moths and now I only see that I am NOT AUTHORISED to do anything on my account. The T&H have no idea what to do now. The only one advice is to send the same appeal again and again.
I am very disappointed.
I was counting on professional service.
Don't waste your money, it's not worth it !!!
6 mai 2021
Avis spontané
Réponse de Thompson and Holt
Hi, I'm really sorry to hear this. Unfortunately we have no record of this, please can you contact your case handler direct (reply to their last email), email us at info@thompsonandholt.com or start a WhatsApp +447818020777. We are here to help Amazon Sellers reinstate their ASINs and accounts.
Never failed us
Have used Thompson and Holt multiple times now and never fail to deliver the goods at crucial times.
6 mai 2021
Avis spontané
Réponse de Thompson and Holt
Thank you for the fantastic review! If you need help in the future please do not hesitate to contact us we'd be very happy to help.
We would strongly recommend that all Amazon sellers sign up to our Monitor and Protect service, the first 30 days are absolutely free. To find out more visit https://www.thompsonandholt.com/amazon-monitor-and-protect
The appeal that was provided was very…
The appeal that was provided was very good quality and they went into great detail on the account. All in all an excellent service from start to finish.
25 avril 2021
Réponse de Thompson and Holt
Thank you for your review, if you need help in the future please do not hesitate to contact us we'd be very happy to help.
We would strongly recommend that all Amazon sellers sign up to our Monitor and Protect service, the first 30 days are absolutely free. To find out more visit https://www.thompsonandholt.com/amazon-monitor-and-protect
Réponse de Thompson and Holt
Thank you for your review, if you need help in the future please do not hesitate to contact us we'd be very happy to help.
We would strongly recommend that all Amazon sellers sign up to our Monitor and Protect service, the first 30 days are absolutely free. To find out more visit https://www.thompsonandholt.com/amazon-monitor-and-protect
Fast reliable service that I would use…
Fast reliable service that I would use again and certainly recommend.
24 avril 2021
Réponse de Thompson and Holt
Thank you for your review, if you need help in the future please do not hesitate to contact us we'd be very happy to help.
We would strongly recommend that all Amazon sellers sign up to our Monitor and Protect service, the first 30 days are absolutely free. To find out more visit https://www.thompsonandholt.com/amazon-monitor-and-protect
Easy process to sign up
Easy process to sign up, and provide my details. I was then given my account manager, and they supplied me the details to send to Amazon. Thank you as I am now selling again.
22 avril 2021
Réponse de Thompson and Holt
Thank you for your review, if you need help in the future please do not hesitate to contact us we'd be very happy to help.
We would strongly recommend that all Amazon sellers sign up to our Monitor and Protect service, the first 30 days are absolutely free. To find out more visit https://www.thompsonandholt.com/amazon-monitor-and-protect
Reinstated in the end
Was quoted 7-10 days for reinstatement, but it took 7 weeks. The good thing is I am reinstated, and Steven never gave up and kept telling me to carry on. I wanted to setup a new account but he advised against this, and he was right.
21 avril 2021
Avis spontané
Réponse de Thompson and Holt
Thank you for your review, if you need help in the future please do not hesitate to contact us we'd be very happy to help.
We would strongly recommend that all Amazon sellers sign up to our Monitor and Protect service, the first 30 days are absolutely free. To find out more visit https://www.thompsonandholt.com/amazon-monitor-and-protect
Relief
Relief, it was the best feeling in a while. Simon took the weight off my shoulders by offering help and Holly reinstated the account with her appeal.
21 avril 2021
Réponse de Thompson and Holt
Thank you for your review, if you need help in the future please do not hesitate to contact us we'd be very happy to help.
We would strongly recommend that all Amazon sellers sign up to our Monitor and Protect service, the first 30 days are absolutely free. To find out more visit https://www.thompsonandholt.com/amazon-monitor-and-protect
Very good at what they do
Very good at what they do. If you are at all unsure about the suspension issue, then get in contact as they sorted me straight out.
20 avril 2021
Réponse de Thompson and Holt
Thank you for your review, if you need help in the future please do not hesitate to contact us we'd be very happy to help.
We would strongly recommend that all Amazon sellers sign up to our Monitor and Protect service, the first 30 days are absolutely free. To find out more visit https://www.thompsonandholt.com/amazon-monitor-and-protect
It was our first business suspension in…
It was our first business suspension in two years of trading on Amazon and to be honest we didn’t know what to do. My VA recommended I speak to Steven and I did by WhatsApp, he was very helpful and arranged for Laura to help with the appeal. I was reinstated and thanks to my VA who recommended these guys I can sell again.
20 avril 2021
Réponse de Thompson and Holt
Thank you for the fantastic review Michale! If you need help in the future please do not hesitate to contact us we'd be very happy to help.
We would strongly recommend that all Amazon sellers sign up to our Monitor and Protect service, the first 30 days are absolutely free. To find out more visit https://www.thompsonandholt.com/amazon-monitor-and-protect
Steven was a legend
Steven was able to reinstate my account after I messed up and used another company. The process was complicated but Steven explained everything and what to expect which was good because some of the responses we received from Amazon were scary. Thanks Steven you are a legend.
20 avril 2021
Réponse de Thompson and Holt
Tenay, Thank you for the fantastic review!
My Amazon suspension was complicated
My Amazon suspension was complicated. It took 52 days and I even received the so-called 'kiss of death' email. However Laura persisted and my account was reinstated. They're able to see through the waffle to the pertinent information that Amazon will listen to.
20 avril 2021
Réponse de Thompson and Holt
Thank you for the fantastic review!
This is the worst company, do not waste your money
This is the worst company, do not believe what they say. They just take a chance with very basic and generic appeal letters which anyone can write by searching a bit on Google. They take your money and will never refund you if not successful. It took me so far 5 months and my account was never opened and from the 2nd month Amazon didn't even reply back any more but this company keep telling me to send the same appeal letter again. Honestly do not waste your money with them, there are better appal letters for free available online.
20 avril 2021
Avis spontané
Réponse de Thompson and Holt
Thank you for your review.
We're sorry to hear about your experience. Unfortunately we are unable to locate any details matching this account. Please can you contact your Case Handler or email info@thompsonandholt.com and we will look into your issue as a matter of urgency.
Please avoid this company at all costs
Please avoid this company at all costs. They just took my money from me for nothing. The individual handling my case and the appeals they helped are very very generic, it was very clear that she did not bother to understand the issues. The individual didn't come across like they knew was they are doing. Of course, it wasn't a surprise that Amazon rejected the appeals. I doubt that this company will ever get my account reinstated.
The other challenge with this company is that they cannot be reached on the phone which makes it difficult to interact with them. Plus your money is non refundable.
I am deeply saddened as I type this because it is a lot money that I paid them just to get nothing tangible back. Very very unfortunate that a company will do this and they can't be held accountable.
Please if you are reading this, avoid this company at all costs. I don't understand how they got all the positive reviews that they got. Their service is appalling.
19 avril 2021
Avis spontané
Réponse de Thompson and Holt
Thank you for your review.
We're sorry to hear about your experience. Unfortunately we are unable to locate any details matching this account. Please can you contact your Case Handler or email info@thompsonandholt.com and we will look into your issue as a matter of urgency.
We are unable to locate details about a lot of the negative reviews left on here but most mention that we do not offer refunds. Here is a copy of our Refund and Cancellation policy https://www.thompsonandholt.com/refund-and-cancellation-policy.
We only assist genuine sellers who have made honest mistakes, if sellers have deliberately misled or committed fraudulent activity on Amazon then they should not use our service.
I had a lovely lady name Lucy working…
I had a lovely lady name Lucy working on my account. Thank you for your help, I understand I may have been hard to deal with, but we got there in the end. Thank you for sticking with me.
19 avril 2021
Avis spontané
Réponse de Thompson and Holt
Thank you for your review, it makes a big difference and it's really appreciated.
Amazing and friendly who helped with…
Amazing and friendly who helped with our Amazon account. They are a great help and will find a way to reinstate your account. I would recommend thompson and holt they’ve been brilliant.
18 avril 2021
Réponse de Thompson and Holt
Thank you for your review, it makes a big difference and it's really appreciated.
Thank you so much
Thank you so much, you reinstated my business account which saved 5 people their jobs.We are all very thankful.
17 avril 2021
Réponse de Thompson and Holt
Thank you for your review, it makes a big difference and it's really appreciated.
Don’t waste any time, hire Thompson and Holt
Being an Amazon seller for 4 years, we had our fair share of listings issues and worked with quite a few different service providers. We thought a similar Plan of Action would get us back. 3 appeals later we were getting no where. We contact Thompson and Holt and Sally wrote an appeal that worked the same day!
14 avril 2021
Réponse de Thompson and Holt
Thank you for your review, if you need help in the future please do not hesitate to contact us we'd be very happy to help.
We would strongly recommend that all Amazon sellers sign up to our Monitor and Protect service, the first 30 days are absolutely free. To find out more visit https://www.thompsonandholt.com/amazon-monitor-and-protect
Really good service and got me…
Really good service and got me reinstated when I thought there was no chance. These were my last resort.
13 avril 2021
Avis spontané
Réponse de Thompson and Holt
Thank you for your review, if you need help in the future please do not hesitate to contact us we'd be very happy to help.
We would strongly recommend that all Amazon sellers sign up to our Monitor and Protect service, the first 30 days are absolutely free. To find out more visit https://www.thompsonandholt.com/amazon-monitor-and-protect
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