Thorntons Recycling Avis 

Worse service ever!!! Never delayed with any payment in 4 years. They don't collect the bin. Made complain ignorant service!

I have been customer with Thorntons Recycling over 10 year, today my black bin was not collected due to low account balance there was still 5 euro on it, this is the first time it happened in 10 years that my account balance was low and i forgot to top up and my bin was not collected. At least they could have picked the bin as long as account is not in negative. They offer new customer one month free and that's how they treat old customer. Absolute rubbish customer service.

A representative of the company came to our door offering a good deal. I wanted to discuss it with my husband before agreeing, so asked him to return the next day, and he promised he would. That was six weeks ago. I contacted the company after three weeks to see if we could arrange something, and they have completely ignored me. Terrible customer service, I would have signed up if he'd only done what he promised.

My bin wasn't emptied I phoned and was dealt with by Mya very helpful phoned me back and arranged for the bin to be emptied the following day. I wasn't expecting this level of service so we'll impressed.

I have been a client of Thorntons Recycling for over 20 years. When I ring them and speak with Leoon one feels like a valued customer. She is friendly, courteous and helpful. As a retiree I need to keep an eye on all costs but I value dependable service.

I am a customer with Thorntons for years. In 2021 my son and his family moved in. There was then the beautiful addition of twins. My bins were heavier so my tariff increased. They all moved to their own home in Dec '23.
This week I got an email from thorntons telling me they had noticed my bins were much lighter in '24. Not only did they drop the price of my tarrif but they put my account in credit.
I am blown away with the BRILLIANT CUSTOMER CARE. Thank you.

Interesting business model. Charge for the service and then do not provide it.

Stay away from these crooks.

Shambles of a company. Their customer service is horrendous although I'm sure it's not the fault of the agents on the phone. There is nothing worse than a company blatantly lying to you and trying to put the blame on you for not being able to provide the service they say they will. No escalation of any sort, just we will contact you next week with an update on when your bin will be collected. Recently received communication that they are transferring my service to another company. I'm not surprised and can at least say the other company can't be any worse.

Worst Bin/recycling company around Dublin.
Don't collect bins and when called to ask why they blatantly lie. They will tell you a rescheduled date for collection and again not show up.
I would strongly advise, stay well clear of them. They will also charge 15euro per bin to be collected if you cancel them.

Absolutely disgraceful. Skip was meant to be collected on Tuesday. Multiple calls and emails and were told everyday “ sorry there was a delay. It will be collected today and the driver will text”. It is now saturday, and we were promised it would be collected first thing. Will never use again

I would give it zero if l could. Placed an order online for delivery. Skip never arrived, l rang on 3 occasions that day and was told it was out for delivery.
After it wasn’t t delivered l rang again the next day to be told they don’t service my area, even though l could place an order and pay for it. Now have to wait 5 days for a refund.
Asked to speak to a manager who conveniently was never available and never rang me back.
Avoid at all cost, terrible company to deal with.

I have had weekly domestic service from Thorntons for years. However I recently hired two skips for almost 500 euros. They did not collect on time, ignored requests, did not return calls or emails. I had to incur additional costs as builder could not access my driveway due to non collection of skips. I have now cancelled ALL services with them. Their customer support is truly awful.

Abusive to customers, kept waiting twenty mins with no other customers and massive undercount on cans. Avoid at all costs

Extremely poor service. Customer service is a joke. You're problems shouldn't be visited on your Customers. I'll never order from this company again and I'll make sure no one I know will ever order

Very poor service and even worse customer service.
We payed for a skip hire that was to be collected on the third day of drop-off. One week later, four phone call with nothing but lies from Thorntons and still the skip is sitting in our driveway!!
Go with another, please don't waste your time.

Let down for 5 consecutive days for a skip removal, lied to by an agent on the phone. Avoid

Excellent service for our school from Thorntons. Skip had to be delivered at specific time to enable access to school yard and driver arrived on time and kept in touch with caretaker throughout. Spoke to Jude in skip division who was so helpful and professional. Couldn't recommend thus company highly enough.

Worst service ever. I was promised my skip would be collected Monday and then every day after that. By Friday I rang and was assured by HARRY it would be collected in the morning so it wouldn't be in the way for my child's first birthday and they are closed. He flat out lied to avoid a resolution.

My second complaint here, I have been trying to get out of them since December and they are still harassing me. I stop to use them, I moved to another address, and they have not collected anything since December and charging me monthly for the service. The bill is already 82 euros, I told them to stop, there is another company doing the bins there, there are other people living there.

Fantastic experience with Thorntons skips. I ordered the midi skip for a house clear out and found it to be a good size and the cheapest skip on Dublin! The communication from Thortons was excellent they called and text on the day they delivered and then when they were coming to collect but were delayed I also got a text. However they were able to collect on the day so I was very happy to be kept in the loop. As a city bin customer I received a discount also which was much appreciated. If I need a skip in the future I will only be ordering from Thortons!