Thorntons Recycling Avis 

Amazing company hassle free from start to finish and super friendly driver 👌 I will definitely recommend 👌

After a horrendous customer care experience with panda where I had weeks to trying to contact them i called Thorntons got through immediately had my query answered and new price plan set up in minutes! A gentleman had complained here about Thornton's not providing exact weight records of lifts which is not true. I have the app and can see the exact weight every lift! Plus if I've forgotten the bin I've called Thorntons and they've come back to do it for me. 100% recommend Thorntons.

We just got another massive hike to our bill for next year. We are a 2 person house with very little waste (maybe 3x small 25L bin bags in the black bin every 2 weeks). They told us we had over 700kg of waste last year! Unlike greyhound, Thorntons don't provide pickup weight online. We emailed them to ask for the pickup weights for 2023, and their price increase quote was 3.5x the actual weight. (BTW, they email you a *screenshot* of a spreadsheet so it's a pain to calculate it). They are blatantly overcharging. We're now asking for 2022 accounts to see if we were overcharged that year too. We've switched to another company, and if Thorntons think they're getting 45 quid off us to take their bins away, they better be ready for the small claims court.

Contacted re. next year's charges and spoke to Carol,
who sorted out my query and really looked after me. A pleasure to deal with. Bins are always collected on time
and the lads are cheerful and helpful.
Top marks for customer service.

Ordered a skip from them for today, it’s now 5pm and still not here. So not only have I lost a days worth of work, I will have to lose another days wages because now there’s no possible way I can finish what I need to do before they pick it up tomorrow. So disappointed in them. I pointed out how bad this is, no one cares. We’re just wallets with legs to this lot. I’ll be changing my domestic waste providers as a result of this

Not collecting waste and need to pay for that. Customer service very poor.

Terrible company and service. Their goal is to over charge in every possible way. They will miss your bin collection consistently, not provide invoicing, and have poor unresponsive customer service. And then they'll charge you even more to pick up your bins after cancellation

Maniac in throntons van driving through red light on scholarstown road cutting me off .Do you screen your employees with psychometric tests ?

Very dissapointed with the lack of communication from this company when trying to have bins removed following closure of our account after 6 years of service. To be fair we never had issue with them prior and the service was always reliable so its disappointing that it has ended this way.

We struggled all summer, I'm at home with the kids so my wages aren't coming in, I genuinely couldn't pay my bill last month, my bins were still taking and I could pay what I finally owed this week, that's a gift, we all get weeks or months with unexpected expenses it actually really helped me , I definitely recommend Thorntons as the best company to bin deal with

Worst company, nightmare, incompetent. They make it impossible for you to leave, don’t acknowledge emails, not even the ones sent to the tricky address they have if you want to leave. You have to pay 45 euro to leave and give a month notice which is impossible as the emails I sent and the conversations I had with some of the agents are not logged ( they keep saying they didn’t receive it and that I didn’t ring) Keep proof of any interaction you have with them, you will need it ( and even with proof they will keep on denying..)

So nice to deal with. After I had an issue with another bin company, Pamela in Thorntons was so helpful. Would highly recommend them. Best customer service around.

Great service, skip was booked for a Saturday, got a text that day saying it was delayed till following week due to high volume of orders.
Arrived Monday, got a text to say it was on the way. Collected 2 days later, got a text beforehand also. I will definitely use thorntons skip hire again.

Worse customer service ever. You tell them that you want to switch to another company and they don't care or try to retain you as a customer. Clearly the girl in the customer services does not care at all and does not give you any solution.

Would give 0 if possible. Avoid at all costs. Having only been with thorntons about 3 months. Bins have not been collected 3 times. On contacting was left feeling I was unreasonable to expect them to collect the bin on designated day. Bin was left out day before on kerb like neighbours but mine not collected. Call centre staff neither gave explanation or apology.

I regularly get skips from thorntons but not anymore.

I filled a standard skip with garden waste (bits of sticks etc). The driver called today to collect and without even entering the property he looked at the skip from 50-60 feet away and left. He then sent me a text to say he will not be collecting the skip because "it's badly loaded and over loaded". We're talking about a load of garden waste here so there's only one way of loading. The skip is stacked up just like every other skip I have ever seen in my life. It is not stacked any higher than any other skip I've seen either.

I've had this particular driver out before and he has this high and mighty attitude problem.

Steer clear, excess charge is a scam system (they don't credit for times when the bin doesn't go out) other services offer almost twice the weight allowance.

And if that's not enough, another scam: 15 euro per bin to be collected if you move from them??????

Its their bin, madness!

Worst company ever, 3 weeks with no collection because they don’t seem to communicate with drivers , worst customer service as they can’t ever do anything

Absolutely terrible. Mini skip supposed to be collected same day.. Friday. Rang next day, was promised it would be collected next working day. It's now Wednesday and have been told they will "try" to get it collected tomorrow. It is in my drive and a car has been damaged today by hitting a skip that is supposed to be gone 4 Days ago!!!!!! Poor girl on the phone said she had seen calls for it to be collected and would pass it on to management...won't be holding my breath for a response considering the performance of the company they "Manage"!!!!!