Tobycarvery Avis 

Turkey on carvery was down to bones ,so i did not ask for that , beef dripping roast potatoes should never have been put out they were cremated and yorkshire pudding like crisps and the portion of meat is ridiculusly small for the full price you pay , it's like a childs portion ,that was the last time i'm going ,waste of money

Have just returned after taking my wife and daughters to the Toby Carvery, Hilsea in Portsmouth. The service was the only redeeming feature and that was average. Hardly any meat on the plate, largest Yorkshire pudding this side of Nagasaki. Tiny portion of beef was stringy and unchewable, gravy was about as good as Bisto gets and the veg was edible. All in all, not worth the £11.49. Will continue to visit the Forge past Wickham for pure quality, value for money and taste.

Toby Carvery- Chaos!!! Booked table for 4 people @ 6.40. Queue a mile long just to check in, reception/host stressed to hell. Waited 10mins just to be seen as she was guiding people to there tables. Had to join another queue for the bar!!! Our name was called and got told to follow her, she went straight into the kitchen???? Me and my family at this stage was thinking 'what is going on'. Got to the table with missing cutlery. We joined the Queue which was 3 layers, to be greeted by the poor meat Carver on his own doing the best he can. Not the best dining experience. Infact really poor. I think we were all fed up , Real shame as the food is OK.

Great meal in Toby Carvery at Bexleyheath. Food hot and tasty, good service.

Went for a family meal in the Bridgend branch. Served by Oscar who was polite, friendly, welcoming and funny. He’s a credit to Toby. The food was good, generous amounts of meat.

I have visited Toby Carvery Streetly many times and have generally had a nice experience, usually with a friend. On the odd occasion, I also bring my 11-year-old son with me. Unfortunately, our most recent visit was very different, and I left feeling extremely upset and disappointed.

When we arrived, we waited around 5–10 minutes to be seated, despite staff seeing that we were waiting. Once seated, I went to get my son's carvery and waited another 5-10 minutes before being served.

The biggest issue, however, was what happened while we were eating.

My son is autistic and has ADHD. He is a happy, bubbly, energetic child who stims and can sometimes be loud. He wasn't hurting anyone, disturbing anyone intentionally or behaving badly.. he was simply being himself.

A member of staff, Hayley, came over to our table and asked us to keep the noise down. I immediately asked my son to be quieter, as any parent would. However, my son is autistic and doesn't always understand or respond to simple instructions in the way a neurotypical child might.

I waited until we received the bill before asking Hayley whether someone had complained about the noise. I was told that someone had mentioned it. I then explained that my son is autistic and has ADHD. Unfortunately, I didn't feel that there was any real acknowledgement or understanding of what I'd just explained.

What upset me most is the feeling that my child wasn't given any understanding simply because his disability isn't immediately visible.

He is 11 years old, but he is not a neurotypical 11-year-old. His ADHD medication had also worn off by this point in the evening, which can understandably affect his behaviour and regulation.

I shouldn't have to put a label on my child's forehead for people to understand that his behaviour may be different. I shouldn't have to feel anxious about taking him out for a meal because I'm worried that someone will consider his natural behaviour to be a nuisance.

Children with autism and ADHD face challenges every single day. Their families shouldn't feel excluded from ordinary things like going out for dinner.

We hear so much about awareness, acceptance and inclusion, but experiences like this make me question how much understanding there really is when it matters.

I'm not expecting special treatment for my son. I'm asking for *understanding, patience and basic compassion.

This experience genuinely broke my heart. I only hope Toby Carvery takes this feedback seriously and considers how staff can be better supported and trained to understand and accommodate children with additional needs and hidden disabilities.

Nobody should leave a restaurant feeling that their child isn't welcome simply because they have additional needs and disabilities.

I am disgusted.

Went to bradford 25 08 26
Went for a carvery hardly no food had to wait for bits to come out and it was flat cold and staff didn't do anything about it and ot was only 12.30pm as well

Staff and atmosphere friendly, inviting and accommodating. Was very well run and organised, Justice is an absolute credit to the company, along with her crew.
Service was given in good time, even at their busiest time and always polite, engaging and with a smile.
Carvery was delicious and was replenished before dis was completely finished, ensuring full range was available. Complements to the chefs.
Massive thank you, for an enjoyable experience.
Definitely recommend.

i went to toby carvery in dodworth, upon arrival i was greeted by a lovely girl with blonde hair, she was very pleasant. we waited about 15 minutes for our table? elliot took us to our table, he was abit rude, we sat down and ordered got our food and waited 15 minutes for our drinks, we only got these because i went to the bar and asked. this place is usually amazing but today i was very unsatisfied. will be going to a different carvery in the future as i never felt more unwanted in a place the chef that served us was nice and pleasant.

We were on our way home at about 1530 and not eaten since breakfast, so popped into our local Toby carvery at Lympstone.
Oliver was our server and I just want to say he was such a polite and friendly young man and very knowledgeable of what was on offer without being overbearing.

I love a Toby Carvery and usually visit Portsmouth or Worthing, but went to the one in Thanet yesterday, as I was at Joss Bay for my birthday.
It was a busy Sunday so fair enough, but the food wasn't changed over quickly enough, so a bit dried out at the base of the serving dishes. Staff were friendly but rushed off their feet.
But - the roast potatoes, (normally the best bit IMHO) we're disgusting! Unpeeled, so there was no crispy bits, just like eating a pile of dry jacket potatoes!!! I couldn't eat them! Hugely disappointing!!! Peel your spuds before cooking for roast potatoes.

Myself and my wife are regular visitors to a Toby restaurant Lower Early, as this one is by far is the best in the area!
I’m not 100% sure but I think the managers name is Manny? Please excuse me if I’m wrong, but this guy is always welcoming and always spends a few minutes to talk to us and always seems to remember about something that is going on in our lives, his team are also very hard working and polite and I highly recommend visiting this lovely restaurant.
Until next time, Thanks again!

Four of us visited Ipswich carvery. Meat is now weighed before serving on a filthy set of scales. Appears to depend what meat you have for the amount you have! Terribly slow service for 5pm on a Saturday. No lamb left and beef appeared so dry we had pork and gammon. Mash potato was dry but other vegetable dishes were better.

Went to Toby carvery castle Bromwich today and Isabel one of the bar tenders was lovely and polite great customer service did my drink how I liked it no complaints was lovely woth everyone there and was just an overall great service

The meat caver Brian was good as gold absolutely great customer service had good conversation treated the young girls that was with us excellent and even washed his hands before serving one of them a vegetarian dish as he touched meat before hand can fault him at all.

Great service

Member of staff serving was rude and unhelpful. The veg was cold and dry and the person serving wouldn’t change until
We insisted that it was changed. Will not be coming back to Frimley again

We went to the Elstree branch. we have been there several times not brilliant but just about acceptable usually very tough beef but this time they ran out of all the sauces and the service was amazingly slow by a lady who couldn't even smile or show us any type of welcome.

Half lights in there was flashing on and off really annoying at 9.30 in a morning. Me my fella nd 2 kids age 12 n 7 went for breakfast cost 40 quid all in not too bad... but the food was barely warm not much to choose from no choice for spread on toast just butter are marmalade.the staff looked half asleep she picked 4 cups up to give me for my refill cup of tea each one filthy not washed right. Will not be coming back worst place iv been for breakfast ended up with sosauge and beans 🤬

I am extremely disappointed with our experience at Toby Carvery White Webbs today.
I visited with my family, including my six-year-old niece, and unfortunately the experience was ruined by the extremely poor customer service and attitude of the staff. We encountered problems while waiting in the queue, and instead of receiving help or even basic courtesy, we were met with rudeness and a complete lack of interest from the staff.
The waitresses and serving staff appeared completely uninterested in helping customers. There was no sense of hospitality, patience, or willingness to resolve the issues we were experiencing. The way customers were treated was particularly disappointing, especially when families and young children were present.
A restaurant should make customers feel welcome, respected and looked after. Sadly, we experienced the complete opposite. The staff's attitude made what should have been a pleasant family meal into a very stressful and unpleasant experience.
I have never experienced such a poor level of hospitality at a Toby Carvery. The behaviour of the staff was unacceptable, and the management needs to seriously address the way customers are being treated.
I would strongly recommend that management review what happened today, speak to the staff involved, and take the necessary steps to improve both customer service and the overall attitude of the team. Customers should not have to put up with rude, dismissive and unhelpful treatment after choosing to spend their money at your restaurant.
Overall, this was an extremely disappointing experience, and based on today's visit, I would not recommend this Toby Carvery to other families.

The last time I visited I said it would be the last but ever the optimist I returned again this evening. I wasn’t disappointed in so much as my expectations were already low. Arriving at the appointed time the table was not ready. We were given a pager and waited, for not to long in all fairness. The restaurant seemed as chaotic as on previous visits however the manager seemed to have lowered the bar given his unconventional attire for his position; sack of **** tied up with string seems appropriate. As usual the food queue was long and the food disappointing. No gammon, no sprouts, lukewarm cauliflower, tasteless cabbage, stuffing that could substitute for road chippings. The chefs and I use the term loosely were utterly unengaged with their customers and the waiting on staff run off their feet. A thoroughly disappointing experience that I have made a mental note never to repeat.

Booked a table at the Arrowe Park toby on the Wirral for 5.55 to be told when i got there with my 2 daughters by such a arrogant man that the app wasnt working so anything booked after 5 didnt matter and he didnt have a table for us at all. Not a mention of im sorry and ill sort u 1 out as soon as i can just no bug mustake and nothing. This man shouldnt be front of house Anywhere. Dont go