Can't fault them at all boughtva garage door lock for new door,arrived fast in perfect condition,was not easy to find at defent price until I found toolchimp.
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Lisez les avis des autres
Excellent productt at the right price! I've seen plenty of these tressles all over the internet, but Toolchimp were the cheapest and British based.
A dodgy business. Try to avoid at all cost. I have ordered an item that was listed as it's in stock. Turned out to be a complete lie and now they won't even refund me! This i... Voir plus
I hadn't used Toolchimp before although I purchase quite a lot of power tools. There was a bit of a delay with the supplier of the product that I had ordered but the sales advisor (Dave) kept me f... Voir plus
À propos de l'entreprise
- Magasin d'outillage
- Magasin de bricolage
- Fourisseur de construction de jardin
- Magasin de rénovation
- Fournisseur d'outils pneumatiques
Écrit par l'entreprise
ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.
Coordonnées de contact
Unit 21, Earls Colne Business Park, CO6 2NS, Earls Colne, Colchester, Essex, Royaume-Uni
- 01376 346 197
- info@toolchimp.co.uk
- www.toolchimp.co.uk
4,1
Bien
2 k avis
A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Will definitely use Toolchimp again
Very impressed with the speed Toolchimp operate at. Not so much with DPD delivery, you may want consider a different company to deliver, their lack of commitment could impact on Toolchimp
7 avril 2026
supply issues
did not disclose supply issues, so far, four weeks to provide me with complete site lights and tripods.
i had to chase for updates, which they did respond to, but only after multiple calls and no call backs.
my order was submitted online 17 March,
i have been partially supplied my order and told this morning 13 April. that the remainder of my order may be with me by the end of the month.
Integrity is the quality of being honest, ethical, and having strong moral principles that are consistently upheld, even when no one is watching. It involves behaving with sincerity, taking responsibility for actions
13 avril 2026
Avis spontané
The service from start to finish was…
The service from start to finish was amazing , great price and a fantastic product , very fast delivery , would highly recommend using .
5 avril 2026
Ordered on the 1st of April
Ordered on the 1st of April. And still waiting. 10 days later for 1 screwdriver
1 avril 2026
Purchased over a week ago and still no…
Purchased over a week ago and still no delivery
TBH the first and last time I’ll use them
1 avril 2026
From customer service to delivery was…
From customer service to delivery was first class, will use toolchimp again
5 avril 2026
Delivery was prompt
Delivery was prompt, quality of products very good, prices competitive. Much cheaper than Amazon, would have given 5 stars but website not the best, needs a refresh I think as not best user interface.
4 avril 2026
Original order was misplaced but having…
Original order was misplaced but having a call from customer service regarding my order confirming it would be sent and delivered the following day. Received as stated and very happy with the outcome
29 mars 2026
Order number 21000072318
Order number 21000072318
Several delays in shipping
Tool Chimp Customer services misled me and lied about delivery time frame. Goods out of stock goods not picked up by courier etc etc Goods now recieved after almost 2 weeks of problems. And multiple phone calls
Had previous issues with Toolchimp. Deliveries are unreliable.
7 avril 2026
Avis spontané
The service was brilliant
The service was brilliant, delivered before time . The product is amazing. Makes my job so much easier and the finish is brilliant
29 mars 2026
Réponse de ToolChimp
Thanks for the amazing review, Lynne! 😊
Delighted the product is making your job easier and delivering a great finish — and even better it arrived ahead of time. Really appreciate your support!
No updates on an order placed on the 16/03/26
No updates on an order placed on 16/03/26 I placed an Although they do not make the delivery date clear at the moment of the purchase, I have tried to contact them to a few times to ask it, and they have no answer. I had to start a bank dispute to claim the money back as an email requesting the order cancelation wasn't effective.
16 mars 2026
Avis spontané
Réponse de ToolChimp
Sorry to hear about your experience Sergio.
This isn’t the level of service we aim to provide.
We completely understand your frustration, especially with the lack of updates and difficulty getting a response. That’s not acceptable, and we should have been clearer on delivery times and more responsive to your enquiries.
We’re reviewing this internally to improve both communication and order handling.
We’ve requested further information via Trustpilot so we can locate your order, as we’ll need your order number to investigate this properly.
Once we have that, we’ll look into this as a priority and work to resolve it for you.
Great price and speedy 👍 delivery
1 avril 2026
Réponse de ToolChimp
Thanks for the great review, Walter! 😊
Glad you’re happy with the price and speedy delivery 👍 — really appreciate your support!
Réponse de ToolChimp
Hi Sam,
Apologies for this.
We’ve asked our customer service team to reach out to you directly so we can review what’s been received and get this resolved quickly for you.
Réponse de ToolChimp
Thanks for the great review, Alasdair! 😊
Glad you found the ordering easy and the delivery speedy — really appreciate your support!
Réponse de ToolChimp
Thanks for the great review, Dean! 😊
Really pleased you found both our service and delivery efficient — we appreciate your support!
Absolutely shocking experience with…
Absolutely shocking experience with Toolchimp. Placed an order and received no confirmation email, no order number, nothing at all — yet the money was taken straight out of my account. Since then? Complete silence.
Tried contacting them through every possible channel — phone, email, live chat, even WhatsApp — and not a single response. It’s like they just disappear once they’ve got your money.
At this point it genuinely feels like they take orders with no stock and then scramble to sort themselves out afterwards, leaving customers completely in the dark. It’s beyond unprofessional.
Avoid this company at all costs. They’re unreliable, unresponsive, and frankly pathetic. A business operating like this shouldn’t be allowed to continue.
3 avril 2026
Avis spontané
Réponse de ToolChimp
Hi Stuart,
We’re sorry to see your review and appreciate you raising this.
Just to clarify, your message came through on a bank holiday when the team was not in, however we did respond the same day once picked up and explained the situation. We also offered a discounted option to still fulfil the order, or a full refund — which was processed immediately upon your request.
We completely understand the frustration around delays, especially when items are needed urgently, and we’re actively improving our dispatch capacity to avoid situations like this.
We’re sorry we couldn’t meet your timeline on this occasion and appreciate the opportunity to put things right at the time.
Great customer service and delivery
Great customer service and delivery. Great price and product
21 mars 2026
Réponse de ToolChimp
Thanks for the great review, Colin! 😊
Delighted you’re happy with the service, delivery, and pricing — really appreciate your support!
Réponse de ToolChimp
Thanks for the great review, Andrew! 😊
Glad you’re happy with the service — we look forward to helping you again 👍🏻
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